...Diagnosing the Change Natalie Howard DeVry University HRM/587 Jay Egger June 1, 2014 Diagnosing the Change This paper will discuss the use of a diagnostic model identifying the performance aspects of the two organizations that I chose. Chevron/Texaco and Coca-Cola are the two companies that I will be looking into to get an understanding of some critical cultural issues and to see what strategies were being used to correct the companies’ complaints about racial discrimination. Nadler Congruence Model I chose to use the Nadler congruence model to identify cultural problems within both organizations’ environment. Nadler uses a model that is based on the principle that an organization’s performance is derived from tasks, culture, structure, and people. It’s a systematic way to use the root elements to drive a force to an organization’s performance. In the case of Chevron/Texaco and Coca-Cola, we will be looking at managerial and the social aspects of both organizations (Nadler’s Congruence Model, 2013). It’s a useful model because it provides an effective checklist to those who are involved in creating change in the workplace. I consider it to be more of a problem-focused model to troubleshoot any problems that could cause an organization’s vision not to be achieved. Chevron/Texaco The problem identified with Chevron/Texaco is racial comments being made toward African Americans and complaints of being paid low wages and not being considered for promotions...
Words: 650 - Pages: 3
...Diagnosing Change Student’s Name Institutional Affiliation Congruence Diagnostic Model The important thing that was not initially is that Sony and Microsoft were not performing as they would have expected. It was realized that something should have been done and that certain changes needed to be implemented through the reorganization of the corporate structure. It is a question that would disturb many as why some firm would thrive on a certain corporate structure while others struggle on the same structure (Burke, 2009). It is important that we understand the forces or drivers that dictate performance and what relationship exists between the forces. This can only be done through the help of the congruence model. It determines what is happening the wrong way and then looking at means of fixing them (Burke, 2009). The model is based on the fact that in order for the organization to perform, there are four important elements which are; people, culture, work and structure. The performance of the organization will improve only the above factors are showing congruence. It is understandable that one may have the best team of people working for the organization but once the culture, the structure and the type of work is wrong, then the firm will still struggle. The companies, Sony and Microsoft had the best of technology, and the best team of experts, but they still could not perform as it had been expected...
Words: 917 - Pages: 4
...Diagnosing the Change Dr. Jay Galbraith is an established expert and consultant in organizational design. What is interesting is that Galbraith identifies Information Technology as having an integral role in what shapes an organization, as well its design. In equating how Blockbuster and Netflix each chose to respond to the emerging presence of the Internet, the relevant factors Galbraith associated with I.T. here are: Buyer Power – buyers are becoming more aware and demanding Variety/Solutions – buyers aware that they are in control want more options/better solutions Speed – buyers expect this variety of options/solutions as quickly as possible Change – the business landscape is rapidly evolving, as are the demand for variety/solutions, as well as an increase in the pressure to bring them faster These factors once realized, can be used in conjunction with Galbraith’s Star model to evaluate an organization, provide a structure for organizational form, this from which a company can align its design. According to Galbraith Management Consultants, the Star Model framework “…consists of a series of design policies that are controllable by management and can influence employee behavior.” The basic premise of the Star Model is that there are five points, each being an organizational design category. These groupings are Strategy, Structure, Processes, Rewards, and People. Following the design of the star, all five classifications must be aligned...
Words: 1554 - Pages: 7
...Diagnosing the Change Dr. Jay Galbraith is an established expert and consultant in organizational design. What is interesting is that Galbraith identifies Information Technology as having an integral role in what shapes an organization, as well its design. In equating how Blockbuster and Netflix each chose to respond to the emerging presence of the Internet, the relevant factors Galbraith associated with I.T. here are: Buyer Power – buyers are becoming more aware and demanding Variety/Solutions – buyers aware that they are in control want more options/better solutions Speed – buyers expect this variety of options/solutions as quickly as possible Change – the business landscape is rapidly evolving, as are the demand for variety/solutions, as well as an increase in the pressure to bring them faster These factors once realized, can be used in conjunction with Galbraith’s Star model to evaluate an organization, provide a structure for organizational form, this from which a company can align its design. According to Galbraith Management Consultants, the Star Model framework “…consists of a series of design policies that are controllable by management and can influence employee behavior.” The basic premise of the Star Model is that there are five points, each being an organizational design category. These groupings are Strategy, Structure, Processes, Rewards, and People. Following the design of the star, all five classifications must be aligned...
Words: 1560 - Pages: 7
...Diagnosing the Change: A Study of Procter & Gamble and Johnson & Johnson Procter & Gamble (NYSE: PG) and Johnson & Johnson (NYSE: JNJ) are both iconic, legacy American businesses that are customer-centric and manufacture consumer household products. Today, both are lead by two exemplary strategic-thinkers, A.G. Lafley, CEO of PG and Alex Gorsky, CEO of JNJ. This paper examines the history of each company and which change images each CEO applies to implement change in their business and practices through applicable examples. Company History Procter & Gamble. In 1837, William Procter and brother-in-law, James Gamble found Procter & Gamble in Cincinnati, OH to provide consumer household products, particularly soap and candles (Procter & Gamble, 2014). PG quickly grew by leveraging its operating environment to drive innovation and design in regard to consumer products. Today, 177 years later, PG is the world’s largest multinational consumer goods company, located in more than 70 countries with over 180 product brands (Procter & Gamble, 2014). Due to its expansive portfolio of products PG is divided up into the following sectors: Baby, Feminine and Family Care, Beauty, Fabric and Home Care, and Health and Grooming (Procter & Gamble, 2014). Johnson & Johnson. In 1886, the Johnson Family found Johnson & Johnson in New Brunswick, NJ to provide consumer pharmaceutical products (Johnson & Johnson, 2013). JNJ is a pioneer in global strategy and...
Words: 985 - Pages: 4
...Part 3: Diagnosing the Change – Chrysler Group LLC & Ford Motor Company The congruence model first established in the eighties by David A Nadler and M L Tushman provides a means to an understanding of the sources of organizational performance and the relationship between the two. This model views organizations as components that are interconnected and interacting with goals of tight congruence. The Congruence Model consists of categories that are broken down into components. (Mercer, 2012) The first category of the Congruence Model is input. The components of the input category are environment, resources, and history. The environment consists of factors that are outside of the organization but can influence it. The analysis would want to see what demands or constraints the environment places on the organization. The history will provide the patterns of the past; behaviors, activities, and effectiveness. History can definitely have an effect on how the organization is functioning today. Things to analysis in the history include any major changes, phases of development, and the current impact of these historical factors. These components can consists of external and internal forces that drive the need for a change. (Mercer, 2012) The next category of the congruence model is strategy. There a two levels which are corporate strategy, which will include the legal aspect, and the business strategy. The business strategy will include decisions about how to use the resources of the...
Words: 1371 - Pages: 6
...Disney: Diagnosing the Change HRM-587 Managing Organizational Change August 3rd, 2014 Introduction: Choosing a Diagnostic Model The diagnostic model I have chosen to discuss to analyze Disney and several of the companies acquired throughout the years such as Pixar, Marvel, and LucasFilm’s LTD for this assignment is the 7-S Framework model. I will also briefly discuss the many changes that Disney has implemented to improve the customer viewing as well as interactive experiences at their many new, current theme parks, and vacation destinations throughout the world. The 7-S model developed by McKinsey and Company consultants Robert Waterman Jr., Tom Peters, and Julien Phillips (Palmer, Dunford, Akin, 2009). The 7-S model may be used in a variety of situations where an alignment perspective is useful, for example, to help 1) improve the performance of the company, 2) examine the likely effects of future changes within a company, 3) align departments and processes during a merger or acquisition, 4) determine how best to implement a proposed strategy (Manktelow, J. 2014). The 7-S model is characterized by seven categories: Structure, strategy, systems, style, staff, skills, and superordinate goals (Palmer et al., 2009). The structure of the company was set and solidified by Walt Disney himself. He wanted to create something brilliant and diversified. This idea would be able to change through the years and remain a competitive force in the industry. Throughout Walt Disney’s...
Words: 2029 - Pages: 9
...Running Head: DIAGNOSING ACS ORGANIZATIONAL CHANGE 1 Diagnosing ACS Organizational Change ACS Organizational Change | DeVry University Keller Graduate School of ManagementManaging Organizational Change (HRM) 587 | Shunita Rhodes | 5/28/2016 | Abstract I will provide an overview of the Six-Box organizational model and how ACS used this diagnostic tool to develop a framework to understand their purpose, company operations, and future presence. Also, included is a SWOT analysis of ACS change management plans/programs. Diagnosing ACS Organizational Change 2 Table of Contents Diagnostic Model ……..…………………………………………………………………..…3-4 SWOT……………………………………………………………………………………..……4 Resistances of Change …………………………………………………………………...…..5-6 Recommendations……………………………………………………………………………...6 References…………………………………………………………………………….………..7 Diagnosing ACS Organizational Change 3 Star Organizational Model American College of Surgeons (ACS) wanted to evaluate their organizational performance. The evaluation became an important part of putting together a strategic vision for the future of the organization. ACS wanted to ensure they would continue to be a valuable resource to the healthcare field for an additional 100 years to come. “CHANGE” was the only way to be certain this would happen but in order to change ACS would have to diagnose the changes that would needed. A new values model was the change ACS started to implement company wide. The values...
Words: 1282 - Pages: 6
...Conclusion Accurate diagnosing is significant for the patient in respects to both clinical and scientific world. Hence its important of utilizing perquisite for elite clinical care to help direct the prognosis of dementia (Snowden et al, ). It is vital that research is directed towards the targeted population to manage the reliability and effectives of the out of research in respects to dementia. Additionally, to research studies that measure CSF and study the hydrocephalus of the brain to be predetermined if the dementia is onset is early seems to be a very strong argument. I do believe this is a strong accurate way of diagnosing the dramatic pressure change in an individual’s brain that is less invasive. It should be noted that when...
Words: 804 - Pages: 4
...Concussions in Athletes Concussions in Athletes Introduction Athletes are faced with a number of health issues including injuries that could require surgery. It is also important to note that there are a number of athletes who have died while participating in sports. Sadly, most athletes do not report these problems in time albeit they are aware of the symptoms that accompany such sport-related health problems. Concussion is one such health problem that is affecting athletes, especially high school students. It has been reported that most of athletes tend to avoid reporting symptoms of concussion in order to avoid being sidelined from playing (Diagnosing and Treating Sports-Related Concussion, 2014). In the United States, it is estimated that up to 3.8 million athletes suffer from concussions linked to high impact sports (Diagnosing and Treating Sports-Related Concussion, 2014). There is, however, a feeling that the figure is under-estimated in the sense that most athletes as well as their coaches are not conversant with the symptoms of this particular health issue. Therefore, concussions in athletes are a serious health issue which should be addressed immediately. There is need to inform athletes and all stakeholders in the sport industry on the symptoms of concussions as well as their capability to be fatal in order to help athletes seek treatment to avoid repetitive concussions which would lead to deaths. The purpose of this paper is to inform the reader, especially athletes...
Words: 2830 - Pages: 12
...protocol for diagnosing ADHD, coping with ADHD and of course treatment methods for ADHD. It has came to my attention that ADHD is becoming diagnosed more frequently and that children are sometimes misdiagnosed with ADHD and subsequently treated for the condition and it may be unnecessary. ADHD is becoming common yet the diagnosing method is pretty vague and the medications for this are sometimes harmful if not needed. There are other forms of treatments and there are also coping skills and lifestyle changes that can be beneficial for those who have ADHD and their families. I researched some of these other methods and the facts on ADHD. I have found some interesting information that I hope will help others that deal with this diagnosis. This paper states actual facts and it is my intention to help others understand ADHD and know the facts surrounding the diagnosis and treatments. People are becoming more and more familiar with ADHD and it seems to be being diagnosed more frequently. First things first, what is ADHD? ADHD is abbreviated for attention deficit hyperactivity disorder. Attention deficit hyperactivity disorder is diagnosed by symptoms. One of those symptoms is the inability to focus and maintain attention. Forgetting things , poor short term memory, and being easily distracted are also symptoms. Another main symptom is being hyperactive. Being restless and fidgety and the inability to sit still fall under these symptoms. The method of diagnosing ADHD is sometimes...
Words: 2558 - Pages: 11
...In a clinical setting, whether medical or psychological, diagnosing patients is a major part of the job. This sounds like a daunting task. The clinician is taking full responsibility for the welfare of the patient. Labeling a patient can change how they are treated. Although diagnosing needs to be done, I think that a clinician should still treat the patient and not the disease. There are multiple models of diagnosing. Some of which I think I would like more than others. In my own medical experience, diagnosing usually follows a SOAP model. SOAP stands for subjective, objective, assessment, plan. Although this was not mentioned in lecture or the book, all of the assessments fall into this model. Subjective diagnosing would be clinical interviews and projective tests. I think this type of testing would be the hardest to diagnose. You must use your own discretion and it is not as valid or reliable. The patient could also be making up symptoms or have ulterior motives. In a clinical setting, I don’t think I would use much subjective diagnostics. The way that I diagnosed someone could differ from how another clinician would diagnose the same patient. My general impression of the patient would be important but in order to diagnose. However, I would want to use more objective tests because they are more standardized and . The more objective methods for testing that we learned about were objective assessments, psychophysiological test, neurological test, and neuropsycological...
Words: 403 - Pages: 2
...Symptoms and Diagnosing of Autism Spectrum Disorder Stephanie R. South University of Cincinnati Abstract This paper explores the symptoms and how to accurately diagnosis of Autism Spectrum Disorder. Autism is classified as a psychological condition that starts in adolescence. Psychology classes, specifically an introductory course, briefly cover this condition and its diagnosis. This paper will provide a great knowledge and understanding of diagnosing Autism. There are many symptoms and signs exhibited in children diagnosed with Autism. There is no clear answer for why or how this disorder occurs, making it hard to properly diagnose those afflicted. It is extremely important for the child’s caregiver to be proactive and seek out medical expertise at the onset of behavioral issues in their child. Diagnosing the child at a younger age can ensure proper treatment and interventions for him/her. I have chosen to write my paper on the symptoms and diagnosing of Autism. This disorder is mysterious, but also fascinating. Being a mother, I worry all the time about new and strange afflictions that are attacking our children. To be proactive in our children’s lives, we must be knowledgeable and observant for the early warning signs or symptoms. Throughout the research process of preparing my paper, I have gained a greater comprehension of this disorder and the first indicators that has prepared me to act promptly for the sake of my children. In the last decade, Autism has gained...
Words: 1058 - Pages: 5
...PYC 4802 – ASSIGNMENT 02 UNISA malissahulme@gmail.com 4271-896-1 [Type the fax number] 5/14/2012 MALISSA HULME I will discuss the problems related to assessing and classifying / diagnosing 16 to 20 year olds with patterns of impulsivity, instability in interpersonal relationships, self-image and affect. Contents Introduction 2 DSM-IV Criteria for Borderline Personality Disorder 2 Diagnosis of Borderline Personality Disorders 4 Instruments Available for the Assessment/Diagnosis of Borderline Personality Disorder 5 Problems Related to Assessing and Classifying/Diagnosing 16-20 Year Olds 5 Conclusion 8 Bibliography 9 Introduction I will discuss the problems related to assessing and classifying / diagnosing 16 to 20 year olds with patterns of impulsivity, instability in interpersonal relationships, self-image and affect. These criteria are directed toward a diagnosis of borderline personality disorder. According to the Diagnostic and Statistical Manual of Mental Disorders (here forth referred to as the DSM-IV-TR) personalities are defined as enduring patterns of perceiving, relating to, and thinking about the environment and oneself. Personality traits are prominent aspects of personality that are exhibited in a wide range of important social and personal contexts. Only when personality traits are inflexible and maladaptive and cause either significant functional impairment or subjective distress do they constitute a Personality Disorder.(Association, 2000) The...
Words: 1939 - Pages: 8
...social group; these are named as emergent communities. Managed communities are formally defined groups by organizations. Finally, online communities are built up through on-line interactions within their members. The Midlands Hospital case describes the development of an innovative procedure for the treatment of cataracts. The process began with the creation of a community of different specialists involved in diagnosing and treatment. This type of “managed community”, in the form of project team, leads the change process. Through the time and through working together, trust developed among team members. Trust is a necessary condition for cooperative behaviors; it encourages sharing knowledge and knowledge creation. The social network contributed positively to the innovation process breaking down the knowledge boundaries between different specialists with different professional backgrounds. Inside this community different professionals worked together sharing understanding and attitudes to knowledge formation and knowledge sharing. This enabled an agreed analysis of the diagnosing and treatment problems. Moreover, this community of practice link shared identities to learning amongst community members. Each member brought and shared inside the community his/her experience and knowledge, but also used personal network to expand...
Words: 1057 - Pages: 5
