...Quality in Different Countries The history of the quality movement and ethics reform go hand in hand in creating better Strategic Quality Management. In the U.S. the history of quality thinkers and contributors starts chapter 2 in our text; ‘Strategic Quality Management’. In 1987 Dr. Deming received the ‘National Medal of Technology’, for his impact on quality in the U.S. The Deming Prize for quality was started in Japan in 1951, and the U.S. in 1980. A little slow on the up take considering most of the innovators in the early years were American. There are so many quality thinkers besides Dr. Deming, in the U.S. researching and writing book about continuous quality improvement and on personal and business ethics during the 1970s and 1980s I will only name a few. Dr. Joseph Juran had a plan he called the Quality Trilogy; quality planning, control, and improvement. He used a disciplined approach project by project. For Dr. Juran it was an ethics issue to meet customers’ needs with a quality product or service. Philip Crosby believed in measuring the cost of nonconformance or poor quality and building a companywide philosophical for quality, personal, and organization improvement (Pryor, White, & Toombs, 2007). All these quality processes requires ‘doing the right thing the right way the first time and every time’. In 1996 Brown identified four ethical approaches used in making judgments as to what is the right thing to do. #1: What is right is determined by an absolute, widely...
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...The Case of Dick Spencer The Case of Dick Spencer This case study is about Dick Spencer, Vice President of a large manufacturing firm, Tri-American Corporation. He was also a plant manager of Modrow company, the Canadian branch of the corporation. Tri-American is mainly focused on the production of aluminum and other aluminum related operations. The company has wholly-owned subsidiaries in five United States locations as well as foreign affiliates in fifteen different countries. Tri-American was governed by a board of directors who set policy, which was then applied separately by the various plant managers, including Dick Spencer at the Modrow company. The company operates under a decentralized structure where each plant manager has considerable autonomy. This structure encourages a sense of competition among plants within the company; however, it also increased the pressure to perform and increase profitability. Dick’s Rise to the Top Dick Spencer started his career at the Tri-American Corporation as salesman. As a salesman, Dick excelled and was admired by fellow colleague for his charm and his great success in sales. Dick was well educated in Business Administration and had an MBA from a well-known university. As a salesman, Dick’s charm, salesmanship, and ability to communicate effectively and relate to the customers provided him with much success. Dick enjoyed his success; however, the constant travel that came with job began to take a toll on his personal life and...
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...Case Analysis of Dick Spencer Dick Spencer hit the ground running after successfully finishing his Master’s degree in Business Administration at the very young age of twenty-two. He started work with the Tri-American company shortly after and had many successful years with them both as a salesman and in management. He was very successful during the time that he did sales and thought that he would try out management after he realized it wasn’t exactly what he wanted to anymore. During his management career with Tri-American he had to overcome many hurtles and struggled a bit during this time of his career. This case analysis will focus on his success in sales as well as his failures in management and also look at what he could have done to be more successful in his management roles. Success Spencer was very successful as a salesman very early on his career for a number of contributing factors. According to other salesman within the company they attribute a lot of his success due to being charming, looking good and meeting with high authorities within the company on the golf course. It seems that Spencer was able to grasp some of the big concepts of sales by being a people person and being outgoing which in return helped him be successful and land those big accounts early on and in his first year as sales. According to Cronin (1999), “Success in sales or any profession is as basic as A, B, SC – Attitude, Behavior and Commitment” (The ABC’s of Success in Sales, para 1). It takes...
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...Case 1: Dick Spencer Major Issues In an attempt to address the inherited problems that faced Spencer, some major issues arose that must be addressed. These major issues include Spencer’s perceived micromanagement style, employee resistance to change, and the low morale of the employees in the organization. Spencer’s Micromanagement Style Spencer admits that accounting and human relations were his weakest subjects during his Master’s program which he tried to overcompensate for by attempting “to know in detail the accounting procedures [through] long hours of concentration and detailed conversations with the accounting staff’ (Buller & Schulter, 2003, p. 13) as well as practicing management by walking around. The problem was employees perceived his attempts as micro-management. This became apparent by some of the comments made by employees. One of the managers in the siding department expressed his frustration with the statement “‘I wish to hell he’d say up in the front office where he belongs. Whoever heard of a plant manager who has time to wander around the plant all the time? Why doesn’t he tend to his paper work and let us tend to our business?” (Buller & Schuler, 2003, p. 12). Another accounting staff member voiced their concerns to a co-worker with the following statements. “‘For a guy who’s a vice-president, he sure spends a lot of time breathing down our necks. Why doesn’t he simply tell us the kind of systems he would like to try, and let...
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...behave in an organisation, and why it involves a major role of within the organisation in general. Furthermore, why organisation is essential for every business and how it can make the company successful in the business area. What is more, it expresses why people need to study organisational behaviour and how it is important to a certain extent for every business. In addition to this factor, it compares and contrasts different organisational structures and cultures which have a great impact on culture as well as performance. This essay concludes by presenting how different types of leadership styles stand in both organisations and their effectivness. Marks & Spencer's background The company of Marks & Spencer is a well-known retail store in the UK with 21million people visiting each week. The profitable UK company, Marks & Spencer, operates over 600 stores in the United Kingdom employing over 75,000 people in the UK and abroad with the support of 2,000 suppliers globally. The largest store is located at Marble Arch on London's Oxford Street. Moreover, stores range from the large out of town and flagship stores of over 100,000sq ft, to simply food stores of around 7,000 sq ft. It is true that Marks & Spencer is a number one provider of womenswear and lingerie in the UK and market share is significantly growing in menswear and kidswear. Furthermore, the company offers stylish with great value clothing to...
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...The assigned case study explores the overwhelming success of Lincoln Electric, an American based company and major producer of welding equipment and associated consumables. Lincoln Electric has been in business for over 100 years and has been the subject of countless case studies for MBA students to analyze the reasons why the company is so successful (Lincoln Electric, 2012; Eisenberg, Sieger & Greenwald, 2001). Within this assessment, I will explore the primary reasons why I feel Lincoln Electric has been so successful and a high performing organization for so many years. Specifically, I will propose literature and research based reasons for these reasons as well as specific actions Lincoln Electric can take as a company to achieve even higher performance in the future. Lincoln Electrics Keys to Success From humble beginnings to worldwide example Lincoln Electric started off from very humble beginnings, being formed during a depression and hardly prospering during the first 25 years of its existence (Robbins, De Cenzo, & Coulter, 2013; Wiley, 1993). However, Lincoln Electric has since become a regular on the Forbes magazine’s list of the 400 Best Big Companies in America and the Fortune 1000 list as well (Koller, 2010). Additionally, Lincoln Electric serves as an example for other companies striving for high performance within their own organizations (Koller, 2010). So what has made Lincoln Electric such a successful company? I’d propose it’s directly related to the...
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...Case Question 1: With reference to the case study, provide one example with a paragraph of not more than 5 lines, which clearly illustrate a link between topics or theory/ concepts drawn from at least 2 modules you have studied. SWOT Analysis concept is a structured planning method used to identify strengths and weaknesses and also broader opportunities and threats to assist 3M in making business strategic plans and decisions (Renault 2015). Whereas, opportunity-based theory is used to support the behavior of 3M’s leaders in discovering and taking advantages of possibilities in the business without regarding to resources currently controlled (Pramanik 2015). SWOT Analysis stands for strengths, weaknesses, opportunities and threats existing in the business of 3M. In term of strengths, 3M has a diversified business because of their broad range of products and 6 different types of business segments provided. For example, the various products include Post-It Notes, Scotch Tape, high-tech LCD films and so on while the business segments include Healthcare, Industrial & Transportation, Consumer & Office, Display & Graphics (D&G) and so on to figure 1 in appendix list. Besides, 3M has also a strong Research and Development (R&D) where they spend more than a billion dollars on R&D in a year, around 20% of this budget supports its 32 technology centers. At the same time, 3M also employed approximately 1000 researchers that work in each of the technology centers...
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...In Cold Blood Truman Capote I. The Last to See Them Alive The village of Holcomb stands on the high wheat plains of western Kansas, a lonesome area that other Kansans call "out there." Some seventy miles east of the Colorado border, the countryside, with its hard blue skies and desert-clear air, has an atmosphere that is rather more Far West than Middle West. The local accent is barbed with a prairie twang, a ranch-hand nasalness, and the men, many of them, wear narrow frontier trousers, Stetsons, and high-heeled boots with pointed toes. The land is flat, and the views are awesomely extensive; horses, herds of cattle, a white cluster of grain elevators rising as gracefully as Greek temples are visible long before a traveler reaches them. Holcomb, too, can be seen from great distances. Not that there's much to see simply an aimless congregation of buildings divided in the center by the main-line tracks of the Santa Fe Rail-road, a haphazard hamlet bounded on the south by a brown stretch of the Arkansas (pronounced "Ar-kan-sas") River, on the north by a highway, Route 50, and on the east and west by prairie lands and wheat fields. After rain, or when snowfalls thaw, the streets, unnamed, unshaded, unpaved, turn from the thickest dust into the direst mud. At one end of the town stands a stark old stucco structure, the roof of which supports an electric sign - dance - but the dancing has ceased and the advertisement has been dark for several years. Nearby is another building...
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...In Cold Blood Truman Capote I. The Last to See Them Alive The village of Holcomb stands on the high wheat plains of western Kansas, a lonesome area that other Kansans call "out there." Some seventy miles east of the Colorado border, the countryside, with its hard blue skies and desert-clear air, has an atmosphere that is rather more Far West than Middle West. The local accent is barbed with a prairie twang, a ranch-hand nasalness, and the men, many of them, wear narrow frontier trousers, Stetsons, and high-heeled boots with pointed toes. The land is flat, and the views are awesomely extensive; horses, herds of cattle, a white cluster of grain elevators rising as gracefully as Greek temples are visible long before a traveler reaches them. Holcomb, too, can be seen from great distances. Not that there's much to see simply an aimless congregation of buildings divided in the center by the main-line tracks of the Santa Fe Rail-road, a haphazard hamlet bounded on the south by a brown stretch of the Arkansas (pronounced "Ar-kan-sas") River, on the north by a highway, Route 50, and on the east and west by prairie lands and wheat fields. After rain, or when snowfalls thaw, the streets, unnamed, unshaded, unpaved, turn from the thickest dust into the direst mud. At one end of the town stands a stark old stucco structure, the roof of which supports an electric sign - dance - but the dancing has ceased and the advertisement has been dark for several years. Nearby is another building...
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...MANAGEMENT PRACTICE S.A.I.M. S.A.I.M. CASE-STUDY WORKBOOK Prepared by Dr Norris W Dalton. Copyright 2002 SAIM Management Practice 1 Copyright @ 2002 - South African Institute of Management All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from SAIM. Copyright @ 2002 Copyright 2002 SAIM First Edition (2002) Management Practice 2 MANAGEMENT PRACTICE CASE-STUDY WORKBOOK CONTENTS Page 1. Introduction. 5 2. Management in Context. 7 3. Learning to be a manager. 9 4. Case-study analysis. 11 5. Problem-solving and decision-making. 14 6. Caselets: First-line and Middle-management (Tactical/operational levels). 21 7. Case-studies: Executive / Senior management (transitional / strategic level). 119 8. Case-studies: Management failures (Reference studies). 173 9. Lessons: 201 Business {Managerial) Failure. 10. References and Further Reading. Copyright 2002 SAIM 207 Management Practice 3 Copyright 2002 SAIM Management Practice 4 MANAGEMENT PRACTICE Management Principles are easy; Management Practice is difficult. 1. Introduction The Theory of Management (20%) is easy and can be learnt in a classroom setting, since it relates to knowledge acquisition and book-learning...
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...are willing to be involved in promoting the industry to its maximum potentials. There appear to be few articulated and carefully thought-out development strategies nor is there much evidence of internal business processes being reengineered to accommodate the requirements of jeepney presence. The objective of the study is to examine what are the problems, benefits and what might be done to alleviate the jeepney industry in the country. Field of Study: Business, Entrepreneurship, Jeepney Industry and Transport 1. Introduction The jeepney culture that remains alive for five decades are no longer tenable. The ending of the age of the jeepney undoubtedly marks a significant turning point in the Philippines historical development. Jeepney industry was considered inappropriate to advanced technological systems, they were even regarded as an obstacle to growth. For a variety of reasons jeepney industry have not received as much attention from policy-makers and researchers. Through times, it witnessed the rehabilitation of the jeepney businesses in terms of their perceived role in stimulating innovation, creating wealth and generating employment. This study offer different perspectives on, and approaches to, the investigation...
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...online shopping (e-shopping) tends to be dominated by male shoppers. At the same time, social networking is growing fast and is especially popular amongst young females. The purpose of this paper is to draw on prior research about why people shop in order to explore the concept of social e-shopping, based on combining e-shopping with social networking. We propose that shoppers, particularly young females, will prefer social e-shopping to traditional e-shopping. We carried out a qualitative study for our propositions with a comparison experiment, semistructured questionnaire and focus group, to compare a traditional e-shopping website with a social e-shopping one. The findings reveal that young women prefer social e-shopping sites. Both utilitarian and hedonic young adult female shoppers found social e-shopping enjoyable and useful. However, although many participants found the social e-shopping site more difficult to use, this was outweighed by their enjoyment of the site and its usefulness. The study demonstrates the potential value of the concept of social e-shopping for future research. The findings have practical implications in that social e-shopping can be a valuable strategy for e-retailers wanting to...
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...IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF TENNESSEE NORTHEASTERN DIVISION -----------------------------------------------------------x KEVIN BROWN No. 2:14-cv-00011 Plaintiff, Judge Sharp AMENDED COMPLAINT V. JURY DEMAND MISTER WAYNE'S SCHOOL OF UNISEX HAIR DESIGN Defendant. ----------------------------------------------------------x PLAINTIFF'S FIRST AMENDED COMPLAINT I. INTRODUCTION 1. This cause of action arises from the Defendant's deliberately indifferent response to reports of student-on-student harassment based on the Plaintiff's perceived gender-stereotype, and subsequent sex-based discrimination by employees. The Plaintiff was targeted by students and employees of the Defendant because he did not conform to stereotypical expectations of masculinity. The personality traits that the Plaintiff exhibited were considered to be feminine, and triggered an animus in many students, employees, even administrators, because they believed him to be gay. Indeed, even the appearance of homosexuality is enough to ignite a fire of prejudice and hatred among some of the -1- students, employees, and administrators of the Defendant. Employee Bridgette Wilson, publicly demonstrates her enmity against gays by posting images of the anti-gay activist, Phil Robertson, who claims that homosexuals are “going to hell”, onto the popular social networking site, Facebook. Another student...
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...From wikipedia: Brand From Wikipedia, the free encyclopedia For other uses, see Brand (disambiguation). "Marque" redirects here. For other uses, see Marque (disambiguation). [pic] [pic] The Coca-Cola logo is an example of a widely-recognized trademark representing a global brand. |Marketing | |Key concepts | |Product marketing · Pricing | |Distribution · Service · Retail | |Brand management | |Account-based marketing | |Ethics · Effectiveness · Research | |Segmentation · Strategy · Activation | |Management · Dominance | |Promotional content | |Advertising · Branding · Underwriting | |Direct marketing · Personal sales | |Product placement · Publicity | |Sales promotion · Sex in advertising | |Loyalty marketing · SMS marketing | |Premiums · Prizes ...
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...Are Online and Offline Prices Similar? Evidence from Large Multi-Channel Retailers Alberto Cavallo∗† MIT & NBER This version: April 18, 2016 Abstract Online prices are increasingly being used for a variety of inflation measurement and research applications, yet little is know about their relation to prices collected offline, where most retail transactions take place. This paper presents the results of the first large-scale comparison of online and offline prices simultaneously collected from the websites and physical stores of 56 large multi-channel retailers in 10 countries. I find that price levels are identical about 72% of the time for the products sold in both locations, with significant heterogeneity across countries, sectors, and retailers. The similarity is highest in electronics and clothing and lowest for drugstores and office-supply retailers. There is no evidence of prices varying with the location of the ip address or persistent browsing habits. Price changes are un-synchronized but have similar frequencies and average sizes. These results have implications for National Statistical Offices and researchers using online data, as well as those interested in the effect of the internet on retail prices in different countries and sectors. ∗ Email: acavallo@mit.edu Financial support for this research was provided by the JFRAP at MIT Sloan and the NBER’s Economics of Digitization and Copyright Initiative. I thank Maria Fazzolari for her outstanding work implementing...
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