...* Dick Spencer Case Study Introduction In this report, I mention about a case study to highlight the managerial issues faced by an organization. Spencer was a plant manager of Modrow Company, a Canadian branch of Tri-American Company. Dick did his MBA and served this company for 14 years. He started his career as a salesman. With time he continued to work successfully on different contracts and finally he was spoken of as “boy of watch”. Later he wanted to move on different career domain, so he finally transferred to the home office of organization. He was nominated as an assistant to senior vice president of production. In the following sections, we will cover the managerial issues faced by dick and his organization. We also try to provide some recommendations about managerial issues identified, researched and evaluated. Managerial Issues We identified the following managerial issues. Micromanagement According to the Wikipedia, micromanagement is a management style whereby a manager closely observes or controls the work of subordinates or employees. Micromanagement generally has a negative connotation. (Wikipedia) Rather than giving general instructions on smaller tasks and then devoting time to supervising larger concerns, the micromanager monitors and assesses every step of a business process and avoids delegation of decisions. (Wikipedia) According to the journal, “Micromanagers read your proposals, tell you to develop your prototype, and then insist on telling you...
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...Quality in Different Countries The history of the quality movement and ethics reform go hand in hand in creating better Strategic Quality Management. In the U.S. the history of quality thinkers and contributors starts chapter 2 in our text; ‘Strategic Quality Management’. In 1987 Dr. Deming received the ‘National Medal of Technology’, for his impact on quality in the U.S. The Deming Prize for quality was started in Japan in 1951, and the U.S. in 1980. A little slow on the up take considering most of the innovators in the early years were American. There are so many quality thinkers besides Dr. Deming, in the U.S. researching and writing book about continuous quality improvement and on personal and business ethics during the 1970s and 1980s I will only name a few. Dr. Joseph Juran had a plan he called the Quality Trilogy; quality planning, control, and improvement. He used a disciplined approach project by project. For Dr. Juran it was an ethics issue to meet customers’ needs with a quality product or service. Philip Crosby believed in measuring the cost of nonconformance or poor quality and building a companywide philosophical for quality, personal, and organization improvement (Pryor, White, & Toombs, 2007). All these quality processes requires ‘doing the right thing the right way the first time and every time’. In 1996 Brown identified four ethical approaches used in making judgments as to what is the right thing to do. #1: What is right is determined by an absolute, widely...
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...Analyzing the case of Dick Spencer has been interesting in many ways than one . Tri-American Corporation – An Introduction Even before analyzing more about Dick Spencer I would certainly want to highlight few points about the Tri-American Corporation and how it functions, The Company followed the basic organizational structure and the hierarchy of systems. What made it different is how they see each plant as separate entities. This was more of a Decentralized organizational structure, where each plant had its own function and was in a way competing with the other plants of the corporation. The company mainly concentrated on the mining of bauxite from Jamaica and processing into Aluminum fabrication and made several aluminum constructural materials out it. The company had about 22000 employees altogether and had many plants in Louisiana, Mordrow , London and Birmingham At the same time The Mordrow branch was going through a facelift and Modernization with new products and like everything all this incurred heavy cost. But there was a great deal of expectation on the Return on Investment. The employees where in constant pressure of the management because of both internal and external factors being reduction of costs and expenses where ever possible to fasten the return on investment and other being, having to compete with other plants. Problem Identification: Dick Spencer, an employee of good track record had all the spotlight on him while he was part of the Sales Department...
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...Case Analysis of Dick Spencer Dick Spencer hit the ground running after successfully finishing his Master’s degree in Business Administration at the very young age of twenty-two. He started work with the Tri-American company shortly after and had many successful years with them both as a salesman and in management. He was very successful during the time that he did sales and thought that he would try out management after he realized it wasn’t exactly what he wanted to anymore. During his management career with Tri-American he had to overcome many hurtles and struggled a bit during this time of his career. This case analysis will focus on his success in sales as well as his failures in management and also look at what he could have done to be more successful in his management roles. Success Spencer was very successful as a salesman very early on his career for a number of contributing factors. According to other salesman within the company they attribute a lot of his success due to being charming, looking good and meeting with high authorities within the company on the golf course. It seems that Spencer was able to grasp some of the big concepts of sales by being a people person and being outgoing which in return helped him be successful and land those big accounts early on and in his first year as sales. According to Cronin (1999), “Success in sales or any profession is as basic as A, B, SC – Attitude, Behavior and Commitment” (The ABC’s of Success in Sales, para 1). It takes...
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...Case 1: Dick Spencer Major Issues In an attempt to address the inherited problems that faced Spencer, some major issues arose that must be addressed. These major issues include Spencer’s perceived micromanagement style, employee resistance to change, and the low morale of the employees in the organization. Spencer’s Micromanagement Style Spencer admits that accounting and human relations were his weakest subjects during his Master’s program which he tried to overcompensate for by attempting “to know in detail the accounting procedures [through] long hours of concentration and detailed conversations with the accounting staff’ (Buller & Schulter, 2003, p. 13) as well as practicing management by walking around. The problem was employees perceived his attempts as micro-management. This became apparent by some of the comments made by employees. One of the managers in the siding department expressed his frustration with the statement “‘I wish to hell he’d say up in the front office where he belongs. Whoever heard of a plant manager who has time to wander around the plant all the time? Why doesn’t he tend to his paper work and let us tend to our business?” (Buller & Schuler, 2003, p. 12). Another accounting staff member voiced their concerns to a co-worker with the following statements. “‘For a guy who’s a vice-president, he sure spends a lot of time breathing down our necks. Why doesn’t he simply tell us the kind of systems he would like to try, and let...
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...area. What is more, it expresses why people need to study organisational behaviour and how it is important to a certain extent for every business. In addition to this factor, it compares and contrasts different organisational structures and cultures which have a great impact on culture as well as performance. This essay concludes by presenting how different types of leadership styles stand in both organisations and their effectivness. Marks & Spencer's background The company of Marks & Spencer is a well-known retail store in the UK with 21million people visiting each week. The profitable UK company, Marks & Spencer, operates over 600 stores in the United Kingdom employing over 75,000 people in the UK and abroad with the support of 2,000 suppliers globally. The largest store is located at Marble Arch on London's Oxford Street. Moreover, stores range from the large out of town and flagship stores of over 100,000sq ft, to simply food stores of around 7,000 sq ft. It is true that Marks & Spencer is a number one provider of womenswear and lingerie in the UK and market share is significantly growing in menswear and kidswear. Furthermore, the company offers stylish with great value clothing to...
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...LAW204 - CONTRACTS Week 5 – Express Terms ___________ ** N.B. The main cases covered in lectures, containing MAIN RULES are highlighted in YELLOW! READINGS/LECTURE CHAPTER 10 – EXPRESS TERMS Introduction – Contents of a Contract? * Express Terms: contain contractual promise and terms that are capable of being Incorporation by pre-contractual statement: * Courts look at what the parties said * Have these statements become express terms? Statements the court acknowledges: * Irrelevant statements and Puffs: * Sales talk, exaggerations e.g. best on the market! * No reasonable person is supposed to take it seriously * No affect on contract, not actionable * Representations: * Factual statements which are intended to and do induce the representee to enter the contract not made to be binding * Merely representational/description with no promissory intent – truth not guaranteed by their marker * LACK ANY CONTRACTUAL FORCE * False representations may constitute a misrepresentation innocent party may be able to rescind the contract, or attract remedies under statue (misleading and deceptive conduct) * Legal action is limited to actions in negligence or fraud (deliberately lied to you) or misleading or deceptive conduct under s18 of Australian Consumer Law * Terms: * Contractual undertakings intended to be binding – not merely representational ...
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...Johnnie and Frances Althorp, Princess Diana (then Diana Frances Spencer) believed she was a disappointment to her parents because she was not born a baby boy, the desired heir to the Spencer estate. Feelings of disappointment continued for Diana during her parent’s divorce at the age of six and her father’s second marriage to Raine (a woman she despised) when she was 16. Shortly after her father’s marriage to Raine, Diana failed her “O-levels” (or college placement tests), and was sent to a Swiss finishing school to develop her passion for skiing rather than focus on academics. It was based on this new sense of freedom that caused Diana to exhibit problematic behaviors, such as relentless stubbornness and lying, as well as early symptoms of an eating disorder (Elliot & Pederson, 1995). Thus, it is the purpose of this paper to examine how the events of Diana’s life in conjunction with psychological components contributed to her development of bulimia nervosa. Biological Component Eating disorders like bulimia are a significant public health problem for individuals across the lifespan (American Psychological Association, 2012).More important, the biological explanation of bulimia derived from the concept of multiple causality, suggests symptoms of eating disorders are heavily influenced by non-genetic factors and often co-occur with other disorders (Hansell & Damour, 2008,p.302). For example, in the case of Princess Diana, who was plagued with anxiety about her body...
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...The assigned case study explores the overwhelming success of Lincoln Electric, an American based company and major producer of welding equipment and associated consumables. Lincoln Electric has been in business for over 100 years and has been the subject of countless case studies for MBA students to analyze the reasons why the company is so successful (Lincoln Electric, 2012; Eisenberg, Sieger & Greenwald, 2001). Within this assessment, I will explore the primary reasons why I feel Lincoln Electric has been so successful and a high performing organization for so many years. Specifically, I will propose literature and research based reasons for these reasons as well as specific actions Lincoln Electric can take as a company to achieve even higher performance in the future. Lincoln Electrics Keys to Success From humble beginnings to worldwide example Lincoln Electric started off from very humble beginnings, being formed during a depression and hardly prospering during the first 25 years of its existence (Robbins, De Cenzo, & Coulter, 2013; Wiley, 1993). However, Lincoln Electric has since become a regular on the Forbes magazine’s list of the 400 Best Big Companies in America and the Fortune 1000 list as well (Koller, 2010). Additionally, Lincoln Electric serves as an example for other companies striving for high performance within their own organizations (Koller, 2010). So what has made Lincoln Electric such a successful company? I’d propose it’s directly related to the...
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...Case Question 1: With reference to the case study, provide one example with a paragraph of not more than 5 lines, which clearly illustrate a link between topics or theory/ concepts drawn from at least 2 modules you have studied. SWOT Analysis concept is a structured planning method used to identify strengths and weaknesses and also broader opportunities and threats to assist 3M in making business strategic plans and decisions (Renault 2015). Whereas, opportunity-based theory is used to support the behavior of 3M’s leaders in discovering and taking advantages of possibilities in the business without regarding to resources currently controlled (Pramanik 2015). SWOT Analysis stands for strengths, weaknesses, opportunities and threats existing in the business of 3M. In term of strengths, 3M has a diversified business because of their broad range of products and 6 different types of business segments provided. For example, the various products include Post-It Notes, Scotch Tape, high-tech LCD films and so on while the business segments include Healthcare, Industrial & Transportation, Consumer & Office, Display & Graphics (D&G) and so on to figure 1 in appendix list. Besides, 3M has also a strong Research and Development (R&D) where they spend more than a billion dollars on R&D in a year, around 20% of this budget supports its 32 technology centers. At the same time, 3M also employed approximately 1000 researchers that work in each of the technology centers...
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...In Cold Blood Truman Capote I. The Last to See Them Alive The village of Holcomb stands on the high wheat plains of western Kansas, a lonesome area that other Kansans call "out there." Some seventy miles east of the Colorado border, the countryside, with its hard blue skies and desert-clear air, has an atmosphere that is rather more Far West than Middle West. The local accent is barbed with a prairie twang, a ranch-hand nasalness, and the men, many of them, wear narrow frontier trousers, Stetsons, and high-heeled boots with pointed toes. The land is flat, and the views are awesomely extensive; horses, herds of cattle, a white cluster of grain elevators rising as gracefully as Greek temples are visible long before a traveler reaches them. Holcomb, too, can be seen from great distances. Not that there's much to see simply an aimless congregation of buildings divided in the center by the main-line tracks of the Santa Fe Rail-road, a haphazard hamlet bounded on the south by a brown stretch of the Arkansas (pronounced "Ar-kan-sas") River, on the north by a highway, Route 50, and on the east and west by prairie lands and wheat fields. After rain, or when snowfalls thaw, the streets, unnamed, unshaded, unpaved, turn from the thickest dust into the direst mud. At one end of the town stands a stark old stucco structure, the roof of which supports an electric sign - dance - but the dancing has ceased and the advertisement has been dark for several years. Nearby is another building...
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...In Cold Blood Truman Capote I. The Last to See Them Alive The village of Holcomb stands on the high wheat plains of western Kansas, a lonesome area that other Kansans call "out there." Some seventy miles east of the Colorado border, the countryside, with its hard blue skies and desert-clear air, has an atmosphere that is rather more Far West than Middle West. The local accent is barbed with a prairie twang, a ranch-hand nasalness, and the men, many of them, wear narrow frontier trousers, Stetsons, and high-heeled boots with pointed toes. The land is flat, and the views are awesomely extensive; horses, herds of cattle, a white cluster of grain elevators rising as gracefully as Greek temples are visible long before a traveler reaches them. Holcomb, too, can be seen from great distances. Not that there's much to see simply an aimless congregation of buildings divided in the center by the main-line tracks of the Santa Fe Rail-road, a haphazard hamlet bounded on the south by a brown stretch of the Arkansas (pronounced "Ar-kan-sas") River, on the north by a highway, Route 50, and on the east and west by prairie lands and wheat fields. After rain, or when snowfalls thaw, the streets, unnamed, unshaded, unpaved, turn from the thickest dust into the direst mud. At one end of the town stands a stark old stucco structure, the roof of which supports an electric sign - dance - but the dancing has ceased and the advertisement has been dark for several years. Nearby is another building...
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...A. Intention Social/domestic nature: do not intent to create legal relation Balfour v Balfour (1912) husband n wife diff region(do not intent to legally bound), Wakeling v Ripely (1951) do have intent to legally bound, in reliance on the promise & serious consequences & evidence regarding parties intention.Commercial nature: intend to create legal relations: Edwards v Skyways Ltd(1964)(Employees & Company)(agreement was commercial, have intention) Carlill v Carbolic Smoke Ball Co( 1893)(Advertisement)(claim have money in bank and intent to pay for those who sick after use the product) .Leorard v Pepsico Inc (2000)(Advertisement)(PUFF)(no intention) Issue: Did the grandfather and granddaughter intent to create legal relation? Situations for rebutting: The nature of the document (if any) may indicate intention (eg if drafted by a solicitor) The agreement may expressly state that it creates legal relations (Rose & Frank Co v J R Crompton & Bros Ltd (1925)) The surrounding circumstances may indicate intention (eg Merritt v Merritt) One party may have changed position significantly in reliance on the agreement - the consequences are sufficiently serious (eg Wakeling v Ripley) B. Agreement : offer n Acceptance #1 Invitation to treat: invitation to other to make an offer (Advisements catalog: Carlill v Carbolic Smoke Ball Co, Advertisements are usually considered to be invitations to treat (Carlill v CSBC).(Display of good:Goods on display in a shop are not treated as an offer...
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...IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF TENNESSEE NORTHEASTERN DIVISION -----------------------------------------------------------x KEVIN BROWN No. 2:14-cv-00011 Plaintiff, Judge Sharp AMENDED COMPLAINT V. JURY DEMAND MISTER WAYNE'S SCHOOL OF UNISEX HAIR DESIGN Defendant. ----------------------------------------------------------x PLAINTIFF'S FIRST AMENDED COMPLAINT I. INTRODUCTION 1. This cause of action arises from the Defendant's deliberately indifferent response to reports of student-on-student harassment based on the Plaintiff's perceived gender-stereotype, and subsequent sex-based discrimination by employees. The Plaintiff was targeted by students and employees of the Defendant because he did not conform to stereotypical expectations of masculinity. The personality traits that the Plaintiff exhibited were considered to be feminine, and triggered an animus in many students, employees, even administrators, because they believed him to be gay. Indeed, even the appearance of homosexuality is enough to ignite a fire of prejudice and hatred among some of the -1- students, employees, and administrators of the Defendant. Employee Bridgette Wilson, publicly demonstrates her enmity against gays by posting images of the anti-gay activist, Phil Robertson, who claims that homosexuals are “going to hell”, onto the popular social networking site, Facebook. Another student...
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...From wikipedia: Brand From Wikipedia, the free encyclopedia For other uses, see Brand (disambiguation). "Marque" redirects here. For other uses, see Marque (disambiguation). [pic] [pic] The Coca-Cola logo is an example of a widely-recognized trademark representing a global brand. |Marketing | |Key concepts | |Product marketing · Pricing | |Distribution · Service · Retail | |Brand management | |Account-based marketing | |Ethics · Effectiveness · Research | |Segmentation · Strategy · Activation | |Management · Dominance | |Promotional content | |Advertising · Branding · Underwriting | |Direct marketing · Personal sales | |Product placement · Publicity | |Sales promotion · Sex in advertising | |Loyalty marketing · SMS marketing | |Premiums · Prizes ...
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