...Thammasat University, Pathumthani 12121, Thailand This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Vietnam. Analysis through Structural Equation Modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Vietnam have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree of innovation. Large companies had higher implementation levels across almost all practices except for teamwork and open organisation when compared to small- and medium-sized companies. TQM practices were statistically more significant in manufacturing companies compared to service companies, and firms having a higher degree of innovation...
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...Thammasat University, Pathumthani 12121, Thailand This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Vietnam. Analysis through Structural Equation Modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Vietnam have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree of innovation. Large companies had higher implementation levels across almost all practices except for teamwork and open organisation when compared to small- and medium-sized companies. TQM practices were statistically more significant in manufacturing companies compared to service companies, and firms having a higher degree of innovation...
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...activity. ABC subsequently assigns these costs to all the services or products associated with the actual consumption. By applying ABC, a business can accurately estimate the cost of an individual product or service. Organisations can then recognize and remove those products or services that are unprofitable or adjust pricing to match strategic decisions. This tool is generally used for evaluating product/service and customer cost and profitability. Thus ABC can be used to support strategic decisions such as pricing, outsourcing, identification and measurement of process enhancement initiatives. EXTRA QUESTION: What differences do you see between applying ABC in a service company (as the Co-Operative Bank) and in a manufacturing company? MANUFACTURED PRODUCT OR SERVICE PERSPECTIVE The immense difference between applying ABC to a service company as apposed to a manufacturing company is that with a manufacturing company, the product costs are easily identifiable and quantifiable because they consist of direct materials and direct labour associated with the products. Manufacturing overheads or indirect production costs can be allocated towards the product using absorption costing relatively easily unless management want to perform a more accurate intensive ABC model that will be more tedious and thus extremely time consuming. However with a service company, the direct costs associated with a job or service product is not as easily identifiable. Regularly the direct...
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...Specifically, in intends to compare the results between service employees and manufacturing employees in terms of communication as a motivating factor. The theories used in this study to create a conceptual framework are Herzberg Two factor theory, Goal Theory, and the circular theory of communication. The concept is that when hygiene and motivator factors are high, goals can be developed, but can only be effective only if the message was disseminated effectively. The study uses quantitative research on service and manufacturing employees. They were surveyed using a semi-structured questionnaire with ranking questions and some open-ended questions. The study found that there were only slight differences in the motivator factors for both set of respondents but there service employees are higher in hygiene. Both industries, however, see communication as an important factor in motivation. However, they only experience high hygiene, but less motivator, which means that they are not fully motivated. It has been suggested that the companies of the employees surveyed should invest on improving the motivator factors within the working environment and improve communication flows. CHAPTER 1 THE PROBLEM AND ITS BACKGROUND This study examines the importance of communication on the performance and motivation of employees. The target samples of the study are employees from service and manufacturing companies. This allows seeing the importance of organizational...
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...activity. ABC subsequently assigns these costs to all the services or products associated with the actual consumption. By applying ABC, a business can accurately estimate the cost of an individual product or service. Organisations can then recognize and remove those products or services that are unprofitable or adjust pricing to match strategic decisions. This tool is generally used for evaluating product/service and customer cost and profitability. Thus ABC can be used to support strategic decisions such as pricing, outsourcing, identification and measurement of process enhancement initiatives. EXTRA QUESTION: What differences do you see between applying ABC in a service company (as the Co-Operative Bank) and in a manufacturing company? MANUFACTURED PRODUCT OR SERVICE PERSPECTIVE The immense difference between applying ABC to a service company as apposed to a manufacturing company is that with a manufacturing company, the product costs are easily identifiable and quantifiable because they consist of direct materials and direct labour associated with the products. Manufacturing overheads or indirect production costs can be allocated towards the product using absorption costing relatively easily unless management want to perform a more accurate intensive ABC model that will be more tedious and thus extremely time consuming. However with a service company, the direct costs associated with a job or service product is not as easily identifiable. Regularly the direct...
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...operations management. 7. Operations as essentially managerial (planning, staffing, etc.) 8. The historical evolution of production/operations management. 9. Manufacturing operations versus service operations. Reading: The Challenges of Managing Services 1. In comparison to manufacturing industry, services have: a. Less structured jobs. b. Higher customer contact. c. Lower worker skills. d. Low skill entry-level positions. e. Higher employee turnover. f. Higher input variability. 2. Because of the factors listed in the answer to question 1, in service industry it is more difficult to control costs and quality resulting in lower productivity. In addition the risk of customer dissatisfaction is greater and employee motivation is lower. Reading: Why Manufacturing Matters 1. Since the U.S. economy is becoming more service based, the percentage of employment in manufacturing is declining while the percentage of employment in service industry is increasing. An agile manufacturer is able to switch quickly and economically from one product to another with very little disruption. 2. Yes, the business leaders and the government officials should be concerned about declining percentage of manufacturing jobs because of a variety of reasons including the following: a. Manufacturing provides 70% of the U.S. exports. b. The average compensation for a worker from...
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...compare the differences between Traditional costing system and Activities Based Costing (ABC) system. The advantages and disadvantages of both concepts determine which method is more superior for the business. Traditional costing concepts Traditional costing is to consider how much will cost to produce a product. It plays an important role in the business to predicting the profitability of a product. Traditional costing is also well known as the conversional method costing, which refers to the allocation of manufacturing overhead costs to the product manufactured (Harold, n.d.). Traditional costing assigns manufacturing overhead on the basis of volume of a cost driver, such as direct labor hours, production machine hours or direct material hours, all of which are needed to produce an item and the number of units produced. Different from activity- based costing, traditional costing is emphasis on costing information of external financial report in the business, because it provides the value of cost of goods sold. Many manufacturing companies use traditional costing system in order to divide the total cost of a product by the direct labor cost. Generally, the traditional costing method users make the assumption that the volume metric is the underlying driver of manufacturing overhead cost. Hence, under traditional costing method, accountants regard manufacturing costs only to product. Whereas, some cost such as administrative expenses are allocated as non-manufacturing cost and...
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...Companies in Transition Hans Kristian Tjemsland(a) , Ole Christian Wigestrand (b) A :Student , HH UIS, Anvendt Finans B: Student, HH UIS, Strategi & Ledelse Abstract: This article will highlight important differences between the traditional manufacturing business and the modern type of firm, come to known as business to business manufactures. The objective is to find differences using historical literature and data obtained from IMSS IV. In our search to find distinction between business to business (b2b) and business to consumer (b2c) we have use SPSS to statistical test the data we found. One of the main goals of this article is to give the reader some clear opinions about the development of a modern manufacture. Keywords: B2B, B2C, IMSS, Supply Chain and Customization. Background: Traditionally in Rogaland, the industry has manufactured products for end users. This implies that the manufacturers themselves have produced their entire product from scratch. High employee cost and government taxes have forced the companies to change. Today the manufacturers have changed to produce parts and components manly for the oil industry. This has led to longer supply chains and more use of outsourcing. In operations management there is many ways to control the manufacturing process. The change from producing products for end users to produces parts and components for other businesses have impacted the use of operations management. For instance, it has changed their strategy...
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...For a company owning a worth business in any big stock market always have a tool to analyze its performance. The tool could be like an annual report which deliberately assesses a company’s fiscal health, financial status and market position within any specific period (Thomsett, 2007). Annual reports hold a great importance for organization, especially when the organization is owned by multiple owners or is a public limited firm (Thomsett, 2007). To develop the prospect of the company there is a need for a document like an annual report which gives year after year information about the company performance and growth tactics (Thomsett, 2007). There are different reasons of why enterprises give importance to annual reports. Some of the reasons include clean market analysis, comparative financial assessment and productivity analysis which is no other possible if there are no annual reports to compare. It has been that in markets where there is a major population of investors and share holders then enterprises come out regularly with the activity of reporting (Stittle, 2003). Enterprises know that by announcing their financial health (annual report) publically, they are able to connect to their shareholders, distributors and investors, which is very important for both growth and expansion of the business. Meanwhile, annual reports also assess market position as by expressing financial numbers the feedback of market (consumer, investor, shareholder and competitor) is testified and...
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...Management: Goods and Services Similarities and Differences between Goods and Services The similarities between good and services are that goods and services provide value to the customer, and they can both be made to fit what a customer wants or needs. The delivery of both goods and services require a process to get to final delivery, so operations management is a critically important skill for both (Collier, 2007). According to Jacobs, there are five things that differentiate goods from services. They are, first, a service is an intangible process that cannot be weighed or measured, but a good has a physical presence that can be. Second, a service must be delivered via interaction with a customer whereas a product is manufactured somewhere away from the customer. Third, how a service is delivered varies as this is dependent on the customer, the service provider and the situation, but the production of goods has no variability. Fourth, the process of delivering a service is dependent on time and can’t be stored, and fifth, services are evaluated as a package of features that include the facility, goods involved in the process, and explicit and implicit services (Jacobs, pp. 11-12). Collier goes on to name a few more differences, namely the demand for services is more difficult to predict and service management skills are vital to the successful delivery of a service. Operations Management and Production Differences for Goods and Services The operations...
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...anymore. Service organizations, while no tangible products, can control costs and gauge internal performance by using service-specific adaptations of traditional manufacturing cost techniques. These practices provide a consistent framework for analyzing business decisions and examining issues that are more important for service companies. Part I Manufacturing, Merchandising and Service Companies. There are three different types of companies and each type of company will have a slightly different in term of financial statement presentation and cost management also. The main difference is with the cost of goods sold. A manufacturing company uses labor and other inputs to transforms raw materials into finished product and then sells the product, like a merchandising company. But in service company does not produce/sell products, instead it provides service. So service companies usually don’t have a cost of goods sold as they aren’t selling a product, they are selling an idea. As the other two company types; Manufacturing, Merchandising Company are selling a tangible product, they will have a cost of goods sold. 1.1 How are they different in term Cost accounting? Title | Manufacturing company | Merchandising company | Service Company | Inventory | * Raw materials * Work in process * Finish goods | * Merchandise inventory | No inventory | Cost of goods/services | * Cost of goods sold | * Net purchase price | * Cost of rendering of services | ...
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...provide four main services that include accounting, auditing, assurance, and tax. Although these are the fundamental services that accountants provide, they also provide other services such as advisory and consulting services, mergers and acquisitions, restructuring, strategic planning, and many more. Operations management oversees the production of goods and or services. In relation to operations management, since the accounting industry is strictly a service industry, the management of the company obviously differs from that of a strictly manufacturing company. The major distinction is that a manufacturing company produces a tangible output, while a service company does not. Due to this distinction between the two types of companies, the operations management also faces issues and opportunities. The differences between the two industries also leads into the difficulty of quality measurement. Generally speaking, since service industries produce intangible outputs, measuring the quality of those outputs are often more difficult. Lean management is a growing opportunity for the accounting industry. Traditional accounting systems are making it difficult to cut down on costs and efficiency. Consequently, leading accounting firms are looking to implement lean management to allow their companies to grow and distinguish themselves from other accounting firms. Foremost, service and production management are different in several aspects. Manufacturing companies produce outputs...
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...Contract Manufacturing/ Outsourcing of production facilities Contract Manufacturing/ Outsourcing of production facilities 419, TFEMR, XLRI, Circuit House Area, Jamshedpur 9901478733 [Type the fax number] 5/17/2015 419, TFEMR, XLRI, Circuit House Area, Jamshedpur 9901478733 [Type the fax number] 5/17/2015 Siddharth Joglekar An assessment of the advantages, risks, challenges associated with the field of contract manufacturing and the steps to tackle them Siddharth Joglekar An assessment of the advantages, risks, challenges associated with the field of contract manufacturing and the steps to tackle them With the proliferation of globalization, most of the top producers of consumer goods have set up or are trying to set up shop in India. A vast demography spread across an equally diverse geography makes the process of making goods available for the populace enormously challenging. With a majority of the population (68%) dispersed across the rural areas as opposed to a more concentrated (32%) urban population, accessibility to the forces of the market is an exacting task as is integrating the supply with the demand functions. As a solution to this problem, several contract manufacturers have lent their capacities to these producers. This article aims to assess the various advantages and risks faced by both the hirer and the manufacturer associated with outsourcing production facilities. It also takes a step further and determines the challenges associated in...
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...work environment. Daily Management is an activity that can be started by an individual, work team, department, or organization. It works best when the entire organization is geared toward continuous improvement in its daily tasks. Daily Management can be viewed as the application of the PDCA Cycle to daily incremental continuous improvement. In order to be effective at Daily Management, you must: * Know your organization’s vision and mission * Know who your customers are * Know your customers’ needs and expectations * Know your suppliers * Know how to accurately communicate your needs and expectations to your suppliers * Know thoroughly the product or service that your organization delivers to the ultimate user * Know how your job fits into the overall product or service of the organization * Know your job thoroughly * Know your process and all its trifles * Know that you will be rewarded for continuous improvement activities * Know yourself—your strengths, weaknesses, and preferences Integration with Hoshin Planning a) Hoshin Planning is simply PDCA applied to the planning and execution of a few critical (strategic) organization objectives. Hoshin Planning draws information from the ongoing data collection and analysis of the Daily Management process to identify broad system problems in which...
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...Strategic Management. Cost management information is needed to make sound strategic decisions regarding choice of products, manufacturing methods, marketing techniques and channels, assessing customer profitability and other long-term issues. 2. Planning and Decision Making. Cost management information is needed to support recurring decisions regarding replacing equipment, managing cash flow, budgeting raw materials purchases, scheduling production, and pricing. 3. Management and Operational Control. Cost management information is needed to provide a fair and effective basis for identifying inefficient operations and to reward and motivate the most effective managers. 4. Preparation of Financial Statements. Cost management information is needed to provide accurate accounting for inventory and other assets, in compliance with reporting requirements, for the preparation of financial reports and for use in the three other management functions. 3. Explain the difference between cost of goods sold and cost of goods manufactured. = Cost of goods sold is the cost of the inventory that has been sold. Cost of goods manufactured is the cost of the goods finished and transferred out of work in process during the production period. COGS : added beginning inventory; COGM : don’t need to add the beginning 4. Following is a list of costs from Oakland Company, a furniture manufacturer: 1. Wood used in chairs = direct, VC 2. Salaries of...
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