...Strategies for Conflict Management in Nursing Carmen Buzea Lewis University Almost J, Doran D, Hall L, Laschinger H. Antecedents and consequences of intra-group conflict among nurses J. Almost et al. Antecedents and consequences of intra-group conflict. Journal of Nursing Management [serial online]. November 2010; 18(8):981-992. Available from: CINAHL Complete, Ipswich, MA. Accessed October 3, 2013. A research made at Ryerson University, in Toronto by Almost J. PhD, RN, Doran D, M, PhD, RN, FCAHS, MC Gillis Hall L, PhD, RN, FAAN, and Spence Laschinger H,K, PhD, RN, FAAN, FCAHS, test a hypothetical model between nurses and also conflict management style that result in job stress and job satisfaction. One of the main reason that contribute to nurse shortage derived from conflict among nurses that have also a negative impact on the retaining of competent staff and patient care. The outcome of conflict can be both functional and dysfunctional, but the workplace relationship consist more of dysfunctional conflict rather than functional conflict where in conjunction with a better collaboration and support can result in less job dissatisfaction that is the cause for nursing shortage. Studies are made and conflicts between doctors and nurses are reported but the most stressful type of conflict that result in job stress remain among nurses. Four studies were analyzed and provide provision for the previous circumstances of conflict in nursing work place. Core self- evaluation...
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...| MANAGEMENT RESEARCH / PROJECT DRS3023 RELATIONSHIP BETWEEN MANAGEMENT COMMUNICATION STYLE & ORGANIZATIONAL COMMITMENT WITH GENDER AS THE MODERATING FACTOR PROPOSAL FOR: MDM. DINA ABDUL RAZAK PREPARED BY: NORSYAFINAZ BINTI SHAH RIZAL THOMAS 012011110183 NURHASSAN BIN AZIZ 012011030529 MOHD NASRIQ BIN YAZID 012011030196 Submission date: [ 5-Jul-13 ] | Content | Page | | ABSTRACT (executive summary) | 3 | 1.0 | INTRODUCTIONBackground of studyProblem statement ObjectivesResearch questionScope of studyJustification of study | 4445556 | 2.0 | LITERATURE REVIEWManagement Communication StyleOrganizational CommitmentGender | 7788 | 3.0 | THEORETICAL FRAMEWORK & HYPOTHESISVariable relationshipTheoretical FrameworkHypothesis | 9999 | 4.0 | RESEARCH METHODOLOGYResearch ToolsSampling ProcedureData Collection Method | 10101010 | 5.0 | CONTRIBUTION OF RESEARCHExpected significant contributions to a new knowledgeExpected benefits to the country/society/organization | 1111 | 6.0 | TIME FRAME | 12 | 7.0 | BUDGET | 13 | 8.0 | CONCLUSION | 14 | 9.0 | REFERENCE | 15 | ABSTRACT Our purpose of this study is to add to the research of relationship between management communication style & organizational commitment with gender as moderator effect. We design this study to find out the impact of organizational commitment on employee performance. This study shall review what factors increases or decreases the organizational commitment and...
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...Managerial Communications (Man-373) 6 November 2011 Communication in Your Workplace Effective communication in business is imperative when it comes to the success of a business. Every aspect of a business requires communication. Communication within a company may have started out with one style and then changed throughout the years. Some other companies may have never adapted to our changing society and have found themselves obsolete. Some companies have adapted to different forms of communication based off of the type of business conducted and internal components that the company faces. Today, I will focus on three specific forms of business communication discussed in the book, the scientific management style, the human approach and the contingency approach. I have incorporated parts of these three approaches in my professional career. I have seen different styles of management communication, even within the same company. I have worked for United Parcel Service, or UPS, for over 22 years. Over half of that time spent in various levels of management. The relationship between management and front line, non-management employees follows the scientific management style. This differs from the communication style that exists between management. The style that has evolved between management follows the contingency approach. These styles have evolved, over the years, because of its unique business structure. The communication between management and employees has changed...
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...CASE SUMMARY As for Higgins, he was born in a small Midwestern town and was able to attend the Army Language School for intensive training in Japanese because he shown an interest in languages. In Tokyo, he was assigned as an interpreter and translator. Higgins returned to college then graduating his college, work in management and joined Weaver. After a year in the company training program, he was assigned to Japan. Higgins's tasks included troubleshooting with major Japanese customers, attending trade meetings, negotiating with government officials, conducting marketing research, and helping with day-to-day administration. But, then Prescott felt that Higgins lost the U.S. point of view and substantial loss of administrative effectiveness due to the syndrome of “Going Native”, means to take on some of the culture traits of the people around you, often said of people who go to foreign. Through extensive culture and language studies he emerges as one of the strongest assistants that Prescott ever had. Higgins quite literally falls in love with the Japanese culture and tradition and over a period of time adopts all of their cultural and professional traits in his personal and professional behaviour. This works well for both the Japanese who being to trust him as well as the Americans who use him for negotiations and deals until the time that Higgins becomes emotionally connected to all the people around him and begins rallying for their cause against his own boss. This puts...
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...Organizing Paper Bryce Reese SOC/330 March 29, 2010 Kelly Wagner The Organizing Function of Management at the Toyota Corporation The Organizing Function of Management is one of the most important aspects of any business. This important function of management can literally make or break a business. “Absent a sound system involving the organizing function of management, accompany can end up belly up and bleeding red” (Organizing Function, n.d.). In doing my research, I found that many businesses don’t spend as much time with this function as they should. This function is vital and the management of a business should be very familiar with the organizational functions. “The organizing function of management addresses the manner in which people with the organization will interact. Who will report to who. The organizational chart. The lines of authority. All of these are aspects of personnel management and organization that falls within the prevue of the organizing function of management” (Organizing Function, n.d.). I decided to talk about the Toyota Corporation, despite the recent problems that they are having. I feel that because of their organizational function of management that they will be able to overcome this current challenge to their company. Toyota’s knowledge and human resources are optimal resources for effectiveness and efficiency in their organization. “Automobiles have tens of thousands of mechanical and electronic...
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...related sources of miscommunication, effects and possible solutions. Author’s name Institution Abstract Communication involves spread of ideas and information between people. Communication helps in expressing feelings, emotions, opinions, and ethics and also represents class. It is therefore vital in all aspects of life ranging from that between parents and children, management and employees, employee and employee or even husband and wife. The characteristics of those involved in the process of communication can therefore affect communication. The differences in the diversity and characteristics of employees can also lead to conflicts in communication or miscommunication. The gender differences in conveying messages are as a result of biological, psychological, religious and cultural differences among men and women (Tannen, 1993). Keywords: communication, gender differences Conflicts at the office might be due to the long hours the employees or workers spend together, the differences in the positions of the administration and the problems that arise from change of place of work. Since gender is a culture, it has norms and standards which lead to misunderstandings between people of different sex. The differences can be in the nature of attitudes towards work and their relationships. Women like building interactions so as to achieve different responsibilities. They find it comfortable to be assisted as long as it would lead to realization of a particular...
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...Contents Introduction 2 Strategic management and leadership: 2 Links between Strategic Management and Leadership 3 Management Strategy and leadership in BlackBerry: 4 Analyzing the impact of management and leadership styles on strategic decisions in the organization in BlackBerry 5 Evaluation of how leadership style can adapted to different situations in McDonalds. 6 The impact that selected theories of management and leadership have on organizational strategy 7 Creating a leadership strategy that supports organizational direction: 9 Appropriate methods to review current leadership requirements in BlackBerry: 11 Planning for the development of future situations requiring leadership in BlackBerry: 13 Planning the development of leadership skills for a specific requirement 14 The usefulness of the methods used to plan the development of leadership skills 16 Conclusion and recommendation: 17 References: 18 Introduction BlackBerry is a renowned company in the marker which has made a 3% of total mobile device sales among the all companies worldwide in the year 2011. BlackBerry was at that time one of the most popular device maker and holds its position in sixth (among the devices the 25% of mobile device sales are smartphones). The BlackBerry Internet Service to the consumer is one of the most powerful services which are available in 91 countries worldwide. At September 2012 BlackBerry made eighty million subscribers worldwide which is a very appreciable...
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...Margaret Brooks Charter College Abstract The Human Resources Management (HRM) function includes a variety of activities, and key among them is deciding the staffing needs of an organization. Human Resource planning is to acquire a team and develop and manage the team successfully. Processes are used multiple times, usually occurring at least once in a project or several times in different phases. In Human Resource Management you may encounter some communication barriers that may or may not be to your liking, but one must remember that each individual have their own way of communicating, The Human Resources Management (HRM) function includes a variety of activities, and key among them is deciding the staffing needs of an organization and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel and management practices conform to various regulations. Activities also include managing your approach to employee benefits and compensation, employee records and personnel policies. Usually small businesses (for-profit or nonprofit) have to carry out these activities themselves because they can't yet afford part- or full-time help. However, they should always ensure that employees have—and are aware of—personnel policies which conform to current regulations. These policies are often in the form of employee...
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...Democratic Leadership - What is it? The democratic leadership style is a very open and collegial style of running a team. Ideas move freely amongst the group and are discussed openly. Everyone is given a seat at the table, and discussion is relatively free-flowing. This style is needed in dynamic and rapidly changing environments where very little can be taken as a constant. In these fast moving organizations, every option for improvement has to be considered to keep the group from falling out of date. The democratic leadership style means facilitating the conversation, encouraging people to share their ideas, and then synthesizing all the available information into the best possible decision. The democratic leader must also be able to communicate that decision back to the group to bring unity the plan is chosen. When is it Used? When situations change frequently, democratic leadership offers a great deal of flexibility to adapt to better ways of doing things. Unfortunately, it is also somewhat slow to make a decision in this structure, so while it may embrace newer and better methods; it might not do so very quickly. Democratic leadership style can bring the best out of an experienced and professional team. It capitalizes on their skills and talents by letting them share their views, rather than simply expecting them to conform. If a decision is very complex and broad, it is important to have the different areas of expertise represented and contributing input – this...
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...PROJECTS AND PEOPLE ASSESSMENT 2 – LEADERSHIP ESSAY Part # 1 Project management refers to a systematic and planned attempt to achieve a specified unique task. For instance, constructing a new modern architect building or implementing TQM in a manufacturing organization or organizing an international event, all this need to structured, planned and well-organized. Since different projects are conducted and managed by people, and are involved in the whole project process, i.e. from initiating to conclusion. Thus, the project management domain not only needs a well-organized and competent manager, but also a good effective leader who will lead the team in most efficacious manner. The essay elaborate and addresses the importance, necessity and role of leadership, discussing how it works and ways to enhance the effectiveness of project teams. Salas, Dickinson, Converse and Tannenbaum (1992) stated a good definition of 'team' as; A distinguishable set of two or more people interact, interdependently towards the common goal and mission, and have been assigned unique and specified role to perform, and who got a limited life span of membership. This refers to a higher interdependency among team members. This interdependence needs communication and harmonization among its members to achieve team goals. Thus, the success of team requires appropriate individual member contribution and best way in which these contributions combined into team response. (Hinsz, Tindale, & Vollrath...
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...challenge for the organization over the past few years. The management has at various occasions experienced difficulties in trying to come up with better and appropriate solutions to conflicts between and among the employees, as well as those that involve interaction between the managers and the employees. Basically conflict refers to a state of whereby individuals do not agree with another or rather do not share the same ideas as the other. Such situations necessitate that there be a place good and appropriate ways through which the conflict between individuals may be solved promoting fairness with the parties involved having full satisfaction and in support of the resolution reached at regarding the conflict (Blake and Mouton 2002, p. 50). Within the Waki oil organization there are different department which in a weekly basis need to come together giving reports and sharing issues regarding how the company is progressing. It is within these weekly meeting that managers from different department come into conflict with one another in regards to ideas that each holds. Worse enough the conflict extends out of the meeting discussions to the day to day activities of the company. Such that even the employees themselves see what is happening with their senior staffs. The disunity among them, lack of cohesion, among others individualistic characteristic traits are demonstrated by the managers. The lack of oneness among the...
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... | | | | |11 | | |Communication and | | | |Information Technology | | | |Lecture Outline | | | |Introduction | | | |Understanding Communication | | | |What Is Communication? |In the dynamic global environment of today’s organizations, the | | |Functions of Communication |ability to communicate effectively is a vital skill for managers in| | |Interpersonal Communication |every area of business. Your students will learn in their study of | | |Methods of Communicating Interpersonally |Chapter Eleven that everything a manager does during the workday...
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...CROSS-CULTURAL COMMUNICATION IN ELECTRONICBASED COMPANIES 1 Bibi Noraini Bt Mohd Yusuf, 2Zurina Bt Zulkifli, 3Intan Maizura Bt Abd Rashid, 4Syahida Bt Kamil, 1,2,3,4 School of Business Innovation and Technopreneurship Universiti Malaysia Perlis 1 bibinoraini@unimap.edu.my, 2Zurina@yahoo.com, 3Intan Maizura@unimap.edu.my, 4syahida@unimap.edu.my, Abstract Rapid growths in economic development and trade globalization have necessitate the number of firms to expand and extend their businesses abroad. A sizeable number of firms have been opening new plants in other countries or hiring their employees from overseas, creating a diversity of workforce. A diversified workforce will create cross-cultural differences leading to cross-cultural communication. This research aims to analyze the barriers of cross-cultural communication in electronic-based companies. The subjects for this study, comprising company operators and middle to top management were randomly selected from electronic-based companies domiciled in Northern Peninsular Malaysia. This study adopted a quantitative approach method, where questionnaires were distributed among 200 employees. Analysis of data compiled was carried out using the SPSS version 20.0 mode. Through an in-depth analysis and application of this study, there is a bigger impact of multinational firm communication in the cross-cultural communication. In addition, the dimensions of national cultures, high and low context communication, language...
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...The Importance of Communication in Resolving Team Conflict John Cathey 50023176 Manuscript Assignment MGT 567.01W: Managing Groups & Teams Abstract Organizations have been creating teams in an effort to improve communications, processes, respond to customers, or develop new processes or services. Conflict within teams is not new nor is it unexpected or always destructive. Organizations are looking at new ways to form teams and technology has increased the ability to form teams from diverse locations. Teams no longer must be formed from a single location, there are now virtual teams. These teams may be made up of members from different time zones or countries. There is also a new form of team to explore, communities of practice, a group of people that share information, insight, tools, and experience about a subject or area of interest (Kerno & Mace, 2010). What types of conflict arise in these types of teams, do managers need to manage the conflict differently, or does conflict affect these teams differently? This paper looks at the types of conflict found in each of these teams as well as the impact conflict can have on team productivity. It is important for those managers responsible for teams understand the impact of conflict and how to successfully manage it to ensure the team meets or exceeds the goals set by the organization. This paper will provide some insight to assist managers with that task. The Importance of Communication in Resolving Team...
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...1. Describe the communication styles of specific cultures (e.g., Chinese, Indians, Arab , etc ). Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves so it is very important to know and respect the culture of the people we are dealing with Communication style in china China has become an economic superpower. the primary function of Chinese communication strategy rests upon maintaining existing relationships between individuals with the ultimate aim being to preserve harmony within the group. In Chinese business culture, suits and ties are typically worn. It is important to wear conservative colors such as black, white, beige, or brown, as bright colors are considered inappropriate for men .and Woman should wear conservative suits also during business meetings . China is a Communist country, so negotiations and presentations must be set up to support the Communist party. Do not mention deadlines. Remain patient as Chinese like to extend negotiations beyond official deadlines. The great development in Chinese people comes from that they work in a flat organization and the managers are low context so everyone feel that he is a part of this organization and then work with harmony and enthusiasm http://business.uni.ed...
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