| Discuss the impact of Information Technology have on Logistics Management | | | | |

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Introduction
New technology in the supply chain can help improve supply chain agility, power up operation, reduce cycle time, achieve higher efficiency and deliver products to customer on time if implemented correctly. It is also to make sure new solution integrate with existing technologies and processes crucial.
Integrating new technology into existing operations can help a lot in increasing customer service, reduce costs, and streamline supply chains. The new technology must fit into existing policies, practices and people and use to it full power.
We will further discuss on the impact of such technology have on various logistics function.
Customer services
Focusing on total customer satisfaction can improve its process to deliver better service at lower cost. Customer-driven is described as the next step beyond total quality management. The objective is not simply to deliver some abstract definition of quality but to deliver total satisfaction to the customer, of which the delivery of quality is only a part of it. In the past, customer information cannot be fully used in setting processes of firms’ conditions. With the increase in the speed of the IT, it had provided the ability to offer their customers another way to contact the firm regarding services issues and integrate customer and firm information to bring benefits to both customer and firms. Some companies use IT to receive customer complaints while the others utilize it for emergency notification.
Warehouse and storage management
In order for a warehouse to be successful, they must have substantial processes and control in place. To achieve this, the application of information technology such as Warehouse management System (WMS) is unavoidable. To illustrate, we will look at how this is