Discussion: Unlike large organizations, small organizations have been less active in integrating information technologies into their business operations. For example, some of the larger airliners use online information technologies to allow passengers to make reservation, buy a ticket, reserve a seat, check in, and even print their boarding passes online before they get to the airport. * Using the airlines example mentioned above, propose several possible IT solutions and how they would benefit a smaller airline to become more successful or attract more clients. * Tell us if the availability of information technology services has influenced your decision to travel on a particular airline. What airline was it?
Response: When thinking about IT concepts that might benefit smaller airlines, a few ideas come to mind. Enterprise collaborative systems, this would allow better communication with employees which would in turn, increase production. When a customer is in need of assistance and the employee is unable to provide a response, instead of trying to contact one person at a time they could broadcast the issue to several employees which would provide multiple angles of aid. Also if a manager needs to relay a message to several employees for example weather delays he could easily accomplish this using an enterprise collaborative system. MIS (management information systems) which provides data to managers to help them make decisions would also benefit smaller airlines. It would provide smaller airlines with the ability to increase production and revenue by reducing things that are rarely utilized. Although there isn’t a particular airlines that I like to travel on, I do decide to fly more instead of driving because IT systems make flying less of a hassle by reducing wait times.

Discussion: In his Harvard Business Review article, "IT DOES NOT MATTER,"