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Disney Moms Panel Training Case Study

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Anne Bacon’s Thoughts on Disney Moms Panel Training
While I responded to the survey, I had some other thoughts that were far too rambling to put in the survey monkey! I think it is possible that last year was not typical in how things flow for the MP training and the lead up to training. But, I still would like to provide my thoughts/suggestions. Do with them what you will. 
As a person that has written training curriculum as well as provided a variety of trainings across the country I am curious as to what the primary and ancillary purposes of the training are. Here are what appeared to me to be the purposes:
• Technical training (how to log on and work the Admin site and negotiate the queue). In my opinion the technical pieces of the …show more content…
Topic training
a. When at all possible, hold these trainings at the location most aligned with the topic. For example, for Disney Dining, maybe meet at one of the restaurants with a tour from the chef (could be early in the day at a dining locale that doesn’t do breakfast). For transportation, maybe at the bus garages or monorail “garage.” While it may not make sense logistically to do them all this way, some movement throughout the day would be helpful and welcomed.
b. This will definitely give away my survey, but… I would suggest a Q & A session (the topic specialists could receive them in advance) made up of questions from the incoming Panelists and current Panelists for each of the topics. This would insure that the information conveyed was actually useful to the job.
c. I am not sure which department this would be (if there even is one!), but it would be very helpful to know how to find out when specific dates of upcoming and typical events will be announced (at least a ball park). Some examples would include when Guests can book Candlelight Processional packages or when the dates for Mickey’s Very Merry Christmas Party will be announced.
d. We get a boat-load of questions about photo pass and Memory Maker, it would be helpful to have that as a

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