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Note: Answer any 4 Case Studies

CASE 1: GE, Dell, Intel, and Others: The competitive Advantage of Information Technology
CASE 2: Celanse Chemicals and Others: Wireless Business Applications
CASE 3: Wal-Mart, Bank Financial, and HP: The Business Value of AI
CASE 4: The Rowe Cos. and Merrill Lynch: The ROI Process in Business/IT Planning
CASE 5: F-Secure, Microsoft, GM, and Verizon: The Business Challenge of Computer Viruses
CASE – 1 GE, Dell, Intel, and Others: The competitive Advantage of Information Technology

There’s nothing line a punchy headline t get an article some attention. A recent piece in the Harvard Business Review (May 2003), shockingly labeled “IT Doesn’t Matter,” has garnered the magazine more buzz than at any time since Jack Welch affair. The article has been approvingly cited in The New York Times, analyzed in Wall Street reports, and e-mailed around the world. But without such a dramatic and reckless title, I doubt the article would have been much noticed. It’s a sloppy mix of ersatz history, conventional wisdom, moderate insight, and unsupportable assertions. And it is dangerously wrong. Author Nicholas Carr’s main point is that information technology is nothing more than the infrastructure of modern business, similar to railroads, electricity, or the internal combustion engineering advances that have become too commonplace for any company to wangle a strategic advantage from them. Once-innovative applications of information technology have now become merely a necessary cost. Thus Carr thinks today’s main risk is not underusing IT but overspending on it. But before we get any further, let’s have a reality check. First, ask Jeff Immelt, the CEO of General Electric Co., one of the premier business corporations in the world, this question: “How important is information technology to GE?” Here’s his answer: “It’s a business

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