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Disruptive Clinician Behavior and the Effect on Patient Outcomes

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Disruptive Clinician Behavior and the Effect on Patient Outcomes

Abstract
Hostility and disruptive behavior within healthcare facilities have been identified as factors that may contribute to poor patient outcomes. Studies have been conducted that have assessed bad behavior on the part of patients and patients’ families, but of more recent concern are disruptive behaviors by physicians and other healthcare workers. In an effort to reduce the frequency of these incidents of disruptive behavior mandates have been issued regarding the implementation of policies and procedures which specifically address disruptive behavior among healthcare workers. The aim of this paper is to review research relevant to frequency of disruptive behavior among healthcare workers, the effect of this type of behavior on clinical outcomes, and efforts to decrease its incidence.

Disruptive Behavior is a Cause of Poor Patient Outcomes

Disruptive behavior has been recently defined by the American Medical Association, and The Joint Commission now requires the facilities they accredit to create a plan to outline acceptable behaviors, unacceptable behaviors and how they will address the latter (Rosenstein & O’Daniel, 2005.) Members of the healthcare team should receive training in regards to an organization’s Code of Conduct. Causes of disruptive behavior may include a culture of power among physicians, a culture of oppression among nurses (especially female nurses when dealing with male physicians), and conflict in regard to how a patients should be treated clinically. When disruptive behavior among healthcare workers is present, it can have a negative effect on the patient’s clinical outcome and could pose a possible safety risk to the patient. Disruptive behavior often leads to breakdowns in communication, and communication is imperative to delivering quality patient

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