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Successful Project Management, 5th ed.

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CHAPTER 9: Closing the Project

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Meghan sent Sarah the two-page summary and the new report for the final approval. Sarah confirmed that all was good to go. The final report was sent to Sarah for distribution within the Upper Region Workforce Development Group more than a week before the due date. The finance team for Effective Market Research sent the final invoice for the last 25 percent of the project costs. Meghan sent the project evaluation form to Sarah and met with her project team members.

Two days later, Meghan received the following e-mail, “Meghan, I did not approve this report, and it cannot be distributed. I see all kinds of problems in the report that must be corrected before the report is OK.” The e-mail was from Christine.

Meghan was very careful to follow the directions of Christine and had approval from Sarah for the final report. Meghan sent a note, “Christine, Please let me know the problems that are in the report so that we can make corrections.” Meghan was a bit concerned that Christine had responded in such a manner when the communication from Sarah had suggested that Christine had approved the report. Sarah was supposed to be Meghan’s contact.

CASE QUESTIONS

1.
Did Meghan’s team satisfy the customer? Why or why not?

2.
How should Meghan respond to the comments from Christine after Sarah had given feedback and approval for the final report?

3.
The project team had gone through the steps of closing this project. They have one week of slack in the schedule

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