...Håkon Olaisen Case Study – “Does This Milkshake Taste Funny?” BUS 565-02 – Organizational Theory and Development Dr. Nanette Metz George Stein is a college student who is working at Eastern Diary during the summer to satisfy his immediate need for dating and car money. He chose to work for Eastern Diary because it was unionized and the wages paid were more than twice the minimum wage George had been paid on previous jobs. George, after a brief visit with the HR director, was assigned to work the night shift. The night shift was from 11:00 PM to 7:00 AM six nights a week (Sunday through Friday); the regular wages were paid, supplemented by 8 hours of guaranteed overtime each week. This implied that George would be able to save up a tidy sum of money during the summer. Eastern Diary manufactured milkshake and ice cream mix for a number of customers in the metropolitan area. The ice cream mix was sold in 5- and 10-gallon containers to other firms, which then added the flavoring ingredients, packaged and sold the ice cream under their own brand names. Their milkshake mix was sold in 5-gallon cardboard cartons, which contained plastic liner. Eastern Diary delivered these packages to various restaurants in the area. The design of the packaging enabled it to fit into automatic milkshake machines, used in many types of restaurants and drive-ins. The night shift consisted of a six-person crew of operators. Paul Burnham, a member of this crew, received each night`s production orders...
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...Case Analysis for “Does this Milkshake Taste Funny?” by Julius Datinguinoo A Case Analysis for “Does this Milkshake Taste Funny?” Assignment 3, Unit 1, Organizational Behavior Robert Kennedy College Presented by Julius Datinguinoo on 12 May 2009 I. Statement of the Problem(s) There are three major corporate problems that I can see on this situation: 1. Eastern Dairy is lacking in contemporary quality control, quality management, and quality assurance systems that would ensure compliance to quality standards like ISO 9000, HACCP & ISO 2200. 2. Eastern Dairy is lacking in modern health, safety and environment (HSE) policies, procedures, and controls that would ensure compliance to environmental standards like ISO 14001 and ISO 14004. 3. Eastern Dairy has a poor inventory management & control system. II. Analysis 1. George Stein i. George is familiar with change because he had lived in various suburbs of a major city. He understands the need for change and he is comfortable in managing the change in his environment. It is possible that his ‘change quotient’ (Clawson, 2001:10) has been developed at an early age by the constant need to adapt to a new neighborhood. As a teen, he is able to work on different types of menial jobs probably in different companies, which can confirm his adaptability. ii. George is a social person. This is supported by one of his major interest, which is hanging out at the local teenage gathering place, a drive-in restaurant. He also likes the camaraderie...
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...“Does this Milkshake Taste Funny?” Major Issues and Players The major players in this case study are George Stein and Paul Burnham with regards to their employment at Eastern Dairy. The major issues at play relate to poor business planning, improper management, lack of ethics (decisions made by George and Paul) and social responsibility (the possible health issues of related to the contaminated products). Analysis of the Issues and Players In this case, there are several instances of poor management including but not limited to: lack of proper training, accountability and adherence to manufacturing industry standards, etc. A company as large as Eastern dairy should have a manager on site and more than 4 employees for the night shift, especially given how critical the night shift is in meeting production needs. The so‐called “leader” of the group, Paul is worried about going home early and the cost impact to the company if product needs are not met for one night. Paul’s decision to ignore the issue puts George in an extremely difficult situation. Another problem to note is the management in many corporations today. All too often, employees have self‐serving motives and conflicts of interest that essentially stems from culture of the organization and how it operates. When George initially brings the issue to Paul, we learn quickly from Paul’s demeanor that he had encountered the problem in the past and had seen the maggots several...
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...Sarah Rose Management Skills Development: MGT 585-02W Fall 2013 Case Analysis Does this milkshake taste funny? George Steins’ Ethical Dilemma * Discuss all of the reasons why you believe George might act unethically and remove the filters, allowing the maggots to remain in the mix. The first reason George might act unethically is due to Social Learning Theory. “Analysis revealed that perceived learning opportunities were shaped, enabled, and constrained by a variety of social, cultural, structural, and process-related imperatives. This was manifested through two learning systems: (1) a formal learning system directly managed by the organization and (2) an informal system that was fostered through strong social networks and driven by the organizational culture. From this investigation, we posit a social theory of learning, which encompasses sharing knowledge and experience through social interaction” (O’Toole, 2011). This is an article for developing learned systems by the Australian Army in their ‘fighting for knowledge’ campaign to understand learned systems in a military setting. Using a focus group of over 150 armed personnel to understand some of the cultural and social systems enforced. Social theory is a theory that states that we learn through observation and our direct experiences with others (Robbins. 2013). The social learning theory is enacted by both formal learning systems, decreed through management, and informal social networks. In the case George is...
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...position required him to remove the filters form the plant’s piping and allow the current production run of milkshake mix to be contaminated with maggots. On the one hand, if George could do Paul told him to do, he can have many benefits. George can go on the good job to make money and he can avoid to study. He could go back home on time. And, Working at Eastern Dairy seemed relatively easy for him since it paid twice the amount he used to earn in his previous job. One the other hand, if refuse to remove the filters, and report the maggot problem to management, he will have some advantages and disadvantages. First, he would be happy because he can avoid all innocent kids to drink milkshakes contaminated with pulverized maggots. Also, he will win praise from all kids’ parents because of social responsibility. However, he have some disadvantages about the job. He will lose the job and he cannot continue to get extra money from Eastern Dairy. Moreover, Eastern Dairy will compliant about having to close down his business. Also, Paul will express criticism of losing job. No matter how George choose, he have to face with an ethical dilemma. In the case, George was confronted with an ethical dilemma. His thoughts and actions were affected by several factors, including his personal moral values and corporate social responsibility caused by improper management of the company. This case is a good example about the lack of ethics. George doesn’t make right decision in the end of case...
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...Case Analysis for “Does this Milkshake Taste Funny?” by Julius Datinguinoo A Case Analysis for “Does this Milkshake Taste Funny?” Assignment 3, Unit 1, Organizational Behavior Robert Kennedy College Presented by Julius Datinguinoo on 12 May 2009 I. Statement of the Problem(s) There are three major corporate problems that I can see on this situation: 1. Eastern Dairy is lacking in contemporary quality control, quality management, and quality assurance systems that would ensure compliance to quality standards like ISO 9000, HACCP & ISO 2200. 2. Eastern Dairy is lacking in modern health, safety and environment (HSE) policies, procedures, and controls that would ensure compliance to environmental standards like ISO 14001 and ISO 14004. 3. Eastern Dairy has a poor inventory management & control system. II. Analysis 1. George Stein i. George is familiar with change because he had lived in various suburbs of a major city. He understands the need for change and he is comfortable in managing the change in his environment. It is possible that his ‘change quotient’ (Clawson, 2001:10) has been developed at an early age by the constant need to adapt to a new neighborhood. As a teen, he is able to work on different types of menial jobs probably in different companies, which can confirm his adaptability. ii. George is a social person. This is supported by one of his major interest, which is hanging out at the local teenage gathering place, a drive-in restaurant. He also likes the camaraderie...
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...Term Paper: Does This Milkshake Taste Funny? Crisis Management Dr. Long Zhang Lauren Morales Date Submitted: 04/06/2015 In the case “Does This Milkshake Taste Funny?”, the ethical dilemma that faces George is whether to listen to a fellow co-worker and save time and money by allowing a contaminated mixture for milkshakes to be produced, or to refuse to remove filters for the mixture and report the issue to upper management. There are several reasons why George may have acted unethically. The first reason is that, removing the filters would be the easy way out; he and the night crew would do nothing more than they do on any other given night shift. Removing the filter's as his co-worker Paul had instructed would also ensure that all work objectives are completed and that the crew would be finishing the shift on time. Trevino and Victor (1992) state that “when monitoring [for a firm] is difficult or costly, employees may take advantage of the opportunity to pursue self-interested behavior at [the firm's] expense.” Also the homogenizer would pulverize any traces of whole maggots and the pasteurization process will likely kill the bacteria from the maggots making the chances of anyone finding out about the infestation very slim. Eastern Dairy would also likely save thousands of dollars by not letting 500 gallons of mixture go into the trash. However, I feel the reason to listen to Paul that would weigh heaviest on his mind is George's thoughts and fears on how others...
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...A case Analysis for “Does this milk shake taste funny?? “ For RKC MBA, Unit # 1, Assignment # 3 Class #442 - MBA 57597 - Organisational Behaviour Analysis: There are four things / persons involved in this situation; we must go thru all these characters. 1) Paul 2) George 3) The Eastern Dairy company 4) The Union & Colleagues Paul has taken the head of operators / production for the night shift. The other operators are following for the plan and production even though he is in the same position with others. His main objective is to produce at any quality and clean up the pipes before end of the shift George looks a social person & friendly nature with other colleagues. This nature he might have been learnt from local teenage gathering place ( a drive in restaurant)). He is a loving nature person (We come to know from his romance with Cathey). His family looks old convention & tradition family. He is not high achiever, is not interested in the studies even his parents are ready to support. He took menial jobs in the past summers and not a challenging job. He took Eastern Dairy job for money that he needs for dating & for car (physiological & social needs).He likes excitement and challenge, as we can see that he has interest in Hot Cars. Eastern Dairy company looks a good pay master (with this many employees may stick to longer years by motivated with good pay scale). The company has given a free hand to the night shift operators, no manager for the night shift. The day shift...
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...Case Study 2 – Does This Milkshake Taste Funny? Clinton E Harris Texas A&M University – Commerce February 15, 2014 Introduction George Stein is a college student hired by Eastern Diary. Without any training, George was immediately assigned to the night shift who operated without supervision. The night shift was led by another laborer named Paul Burnham who was given the production orders by the plant supervisor as he was leaving for the day. The night crew was given two objectives, to complete the assigned production runs and clean the machinery before the night shift was over. Stein’s dilemma began when contaminated milkshake mix was clogging the filtration system of the equipment. Burnham instructed Stein, after several attempts to clear the clogging, to remove the filters altogether to ensure the batch completed before the end of the shift. Removal of the filters meant that the maggots that were contaminating the mix would be allowed to flow into the customer’s end product. There are several key management deficiencies that led to the dilemma faced by Stein and the night crew. First, Burnham’s decision making process and the lack of quality standards are indications that the company’s cultural climate is not focused on producing a quality dairy product. Second, the absence of a formal leadership structure allowed a young crew of unsupervised workers to waste company time and resources which resulted in a poor decision to meet the expectation of completing the...
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...Harvard University Fall 2014 MGMT E-4000: Organizational Behavior – Tuesday: 5:30 - 7:30 PM Online – Live Web conferencing/Hybrid (Weekend Required) Dr. Carmine P. Gibaldi Telephone: (718) 990-7446 Fax: (516) 944-4005 E-mail: cgibaldi@fas.harvard.edu Appointments: By appointment via the web, telephone, and in person COURSE DESCRIPTION This course deals with human behavior in organizations and with practices and systems with in organizations that facilitate or hinder effective behavior. Conceptual frameworks, case discussions, and skill-oriented activities are blended within each topic. Topics include communication, motivation, group dynamics, leadership, power, and organizational design and development. Class sessions and assignments are intended to help participants acquire the skills that managers need to improve organizational relationships and performance. COURSE OBJECTIVES This course aims to improve ones understanding of human behavior in organizations and ones ability to lead people to achieve more effectively and how to increase organizational performance. Readings are assigned to give the student a clear understanding of the specific material. Cases are assigned to afford the student the opportunity to apply the theory, and put it into practice. Students will be expected to explore and reflect on their own experiences in the work place, and discuss ways in which they might apply the material to their daily...
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...Harvard University Summer 2012 MGMT E 4000: Organizational Behavior Monday & Wednesday: 6:30-9:30 PM (EST) Distant Learning – online (live in real time) Dr. Carmine P. Gibaldi E-mail: cgibaldi@fas.harvard.edu Telephone: 718-990-7446 Appointments: By appointment via telephone, online, & possibly in person Course Description This course deals with human behavior in organizations and with practices and systems within organizations that facilitate or hinder effective behavior. Conceptual frameworks, case analysis/discussion, and skill-oriented activities are blended within each topic. Topics include communication, motivation, group dynamics, leadership, social responsibility, diversity, stress/fear, and organizational change. Class sessions and assignments are intended to help participants/students acquire the skills that managers need to improve organizational relationships and performance. Course Objectives This course aims to improve ones understanding of human behavior in organizations and ones ability to lead people to achieve more effectively and how to increase organizational performance. Readings are assigned to give the student a clear understanding of the specific material. Cases are assigned to afford the student the opportunity to apply the theory, and put it into practice. Students will be expected to explore and reflect on their own experiences in the workplace, and discuss ways...
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...Investment decision: Summary: Reference List: I. About the MC Donald: 1. History: ( From : wikipedia.org/wiki/McDonald's) The McDonald's Corporation (NYSE: MCD) is the world's largest chain of hamburger fast food restaurants, serving around 69 million customers daily in 119 countries. Headquartered in the United States. The company began in 1940s. In 1955, Ray Kroc joined the company as a franchise agent. He subsequently purchased the chain from the McDonald brothers and oversaw its worldwide growth. In 2012, McDonald's Corporation had annual revenues of $27.5 billion, and profits of $5.5 billion. McDonald's primarily sells hamburgers, cheeseburgers, chicken, french fries, breakfast items, soft drinks, milkshakes, and desserts. In response to changing consumer tastes, the company has expanded its menu to include salads, fish, wraps, smoothies, and fruit. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local franchisees. Name Industries served Geographic areas served Headquarters Current CEO Revenue Profit Employees Main Competitors McDonald's Corporation Restaurants, Food Worldwide U.S. Don Thompson $ 27.56 billion (2012) $ 5.46 billion (2012) 1,800,000 (2013) Burger King Worldwide,Inc., Yum! Brand Inc., Subway, Wendy’s Company. Đoàn Thành Nhân…Individual Assignment Page 2 2. Mission and Vission : - Mission : McDonald's brand mission is become our customers' favorite place and way to eat and drink. Mc Donald operated...
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...12. Threats 17 Current Strategies 13. Strategic Position 18 14. Proposed Strategies 18 15. Selection of winning Strategy: Feasibility 19 16. Description and Risk Assessment 20 References 21 Appendices 23 1. Introduction. Note: “All work within this report is taken from the case study unless referenced otherwise”. McDonald’s started as BBQ restaurant by (“mac and dick”) which also known as Maurice and Richard. The concept of the McDonald’s at that time was a typical drive in restaurant that offers variety of BBQ menu to choose from. The brothers realised that it is important for them to highlight the menu that get the intention the most. Mac and Dick eliminated McDonald’s carhops’ concept to make McDonald’s as a self- service operation. They also narrowed down the menu from 25 menu lists on focus only 9 menus that is hot sellers. This action will increase efficiency and as an act of cutting cost. McDonald’s came out with the strategies of fast services and low prices. As McDonalds grows, the brothers started to think about opening franchises. Ray Kroc is seller that sells milkshakes machines and fortunately, McDonald’s at that time are using the machines...
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...work, they do not have enough time to make meals at home, and they choose to eat at fast food restaurants. McDonald’s have good quality of service and promotions, which is also one of the reasons of successful marketing. The main strength is of course their huge brand they built up. On the other hand the strongest weakness is the perception of the customers that look at McDonald’s as a very unhealthy place to eat. Competitive situation – The competitive situation within the fast food industry is very hard. McDonald’s is the leader in this industry, but still it has to deal with big rivalry. There are many other restaurants and other substitute products that consumers can choose. A big variety of the “other possibilities what and where to eat” makes strong buyers power. While in the global market entry barriers are high (due to high expenses to establish a big company), in a more local market, these barriers are much lower because it does not require big capital to establish a small business (for example- pizzerias as a family business). The biggest barriers for potential businesses are that already established companies have access to raw material, technology, experience and customers loyalty. Buying behaviour - Based on the questionnaire the customers are generally happy with McDonald’s for what McDonald’s is known for; easy food that is...
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...McMullen Hoskins, who is gone from this world, but who would have been happy to share this page with my courageous kids, April Daisy White and Autumn Lee White; my brothers, George, Peter and John Hoskins; my niece Pamela Potenza; and my loyal friends Kitti Weissberger, Val Paul Pierotti, Stan Albro, Nathaniel Webster, Jean Valère Pignal, Roselyne Viéllard, Michael Armani, Joseph Stoddart, Couquite Hoffenberg, Jean Louis Besson, Mary Lee Castellani, Paula Alba, Marguerite and Paulette Ratier, Ted and Joan Zimmermann, Scott Weiss, Miekle Blossom, Ina Dellera, Gloria Jones, Marina Vann, Richard and Shiela Lukins, Tony Lees-Johnson, Jane Russell, Jerry and Barbara Littlefield, Michele and Mark Princi, Molly Friedrich, Consuelo and Dick Baehr, Linda Grey, Clarissa and Ed Watson, Francine and John Pascal, Johnny Romero, Lawrence Grant, Irma Kurtz, Gene Dye, Phyllis and Dan Elstein, Richard Klein, Irma Pride Home, Sally Helgesen, Sylvie de la Rochefoucauld, Ann Kennerly, David Barclay, John Laupheimer, Yvon Lebihan, Bernard Aubin, Dédé Laqua, Wolfgang Paul, Maria José Desa, Juliette Boisriveaud, Anne Lavaur, and all the others who so dauntlessly stuck by me when I was at my baldest and most afraid. Thanks, of course, to my loving doctors: James Gaston, Richard Cooper, Yves Decroix, Jean-Claude Durand, Michel Soussaline and to all those daring women in the white crepe-soled shoes who change tangled sheets and murmur comfort in the dead of night. This Copyright © 1986 Suzanne White...
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