QUESTION # 01:
What kind of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.
ANSWER # 01
There are several kinds of systems are described in this case study;
Domino’s uses TPS , pulse evolution and SCMs which helps to increase customer satisfaction pulse is installed on two types of hardware first “thick-client “in which all order (TPS)“pulse “are installed on pc’s and other is “thin-client “model that is network with small clients.
Domino’s defined point-of-sale system, Pulse, which is an important asset in maintaining consistent and efficient management functions in each of its restaurants. A point-of-sale system captures purchase and payment data at a physical location where goods or services are bought and sold using computers, automated cash registers, scanners, or other digital devices
Domino’s applied pulse in a huge slice of its store, and those stores conveyed better-quality customer service, reduced mistakes, and shorter training times. Since then, Pulse has become a essential of all Domino’s franchises
The inputs, processes, and outputs of these systems are as follows;
Inputs: The customer orders that define the type of pizza which they want to eat as they customize its size, sauces and toppings, and delivery location data, these are the inputs.
Processes: By receiving an order all the data is stored in the database recorded in their machines and by recording it processes into preparing the order and baking pizza.
Outputs: after the completion of an order it outs for delivery and outputs are in the form of income statement, sales receipts and customer feedback forms. QUESTION # 02
How do these systems help Domino’s improve its business performance?
ANSWER # 02
By the support of these systems Domino’s improve their business