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CATHOLIC UNIVERSITY OF EICHSTÄTT-INGOLSTADT
INGOLSTADT SCHOOL OF MANAGEMENT

Team Case Analysis

DOVE: EVOLUTION OF A BRAND (2008)

Zuzana Husarova
Sayantan Jana
Papitha Mohan
Arianna Parmigiani

Subject: Brand Management
Summer Term 2015
Date of submission: 2015-05-28

Dove: Evolution of a brand
The aim of this team case analysis is to describe and analyse the evolution of the brand
Dove with respect to its current strong position in American, European and increasingly even in the Asian market. What enables the brand to be so successful? Why is Dove today synonymous with care and beauty? We believe that the answers to these questions can be found in changes that took place almost a decade ago and shaped perspectives, values, corporate culture and point of view of the brand and, consequently, also of Dove´s customers and the public in general.

2

Brand Management in Unilever
Because of global decentralization and the lack of transparency in all operations
Unilever decided to change its organization structure with the aim to create a unified global identity. Thus, in February 2000 they launched an initiative “Path to Growth” that would clearly define their goals in order to strengthen the brand under a changing marketplace scenario. The most important changes are described in a table below.
BRAND MANAGEMENT CHANGES pre 2000

after 2000

Leadership
Style

Laissez-faire
Decentralization

Centralization

Product
Category

Multiple brands each led by a brand manager competing with its siblings as well as other competitors

Reduction of its more than 1600 brands to 400.
Selection of “Masterbrands” as leaders within concrete product categories. Brand
Responsibility

Each brand manager was in fact operating as a standalone general manager and thus was independently responsible for all aspects of the brand

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