Introduction to the case
The case that was chosen is from a company called DP World, within the IT Department where a violation of a security policy has left the IT Security team to choose between two strategies on how to go about it. The first would be to let the employee who violated the company off with a verbal warning and not document what has occurred due to it being their first offence. The second strategy would be to follow the policy that indicates that they need to issue a warning letter to the employees who have violated the policy. Either strategy is an option that the IT Security is willing to take and therefore they have decided to take the first which is to inform the user of what they have done without any formal documentation, this strategy was affective in raising awareness to the employees that what they have done is strictly not prohibited in the company as well as the employees knowing that the IT Security team will be watching them. However this strategy seemed to backfire when one employee repeatedly violated another policy similar to the first once again, causing the IT Security to think about the strategy that they original used and how ineffective it was before resorting to the more appropriate one. This case handles an issue in which a policy was broken and as a result the penalty policy wasn’t followed therefore it resulted in a larger issue that occurred later on.
Company Overview
Vision
Sustainable value through global growth, service & excellence.
Mission
A global approach to a local business environment where excellence, innovation and profitability drive our core business philosophy of exceptional customer service.
Values
Our values are:
• Commitment to our people and our customers
• Profitable global growth
• Responsible corporate and personal behavior
• Excellence and Innovation
History
For centuries, Dubai