...BSOP-326 Course project: Part 1 Ishikawa research paper Dr. Kaoru Ishikawa is one of the world`s most recognized leaders in quality control and a leader in quality management. To transform the manner in which people think about work, he came up with a concept of “company-wide quality control”. “This focused on continued customer service, also enhanced business results and promised customer experience” (What is Total Quality Control?, 1985). Kaoru Ishikawa is known for his fishbone diagram; the meaning of this is to identify all likely causes of a problem and effects. His influences and work in quality control are still used by many. To start Dr. Kaoru Ishikawa was born July 13, 1915 in Japan, Tokyo. He attended and graduated from Tokyo University with a degree in applied chemistry in the engineering department. Kaoru was later hired as an A.P. (Assistant professor) in the same college he graduated from, “University of Tokyo” where soon after he would be a full time professor in the engineering department. In his days there he brought the attention of the concept of quality circles in conjunction with JUSE (Union of Japanese Scientists and Engineers). When he joined the Union of Japanese Scientists and Engineers was the time when japan products were consider very cheap and poor in quality, at this time this information was well known all over the world. He plans to follow the foot works of Deeming and Juran to use as a base and polish it to the needs of...
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...Kaoru Ishikawa Daryl H. Robinson DeVry University Professor: Anton Camarota Author Note Daryl H. Robinson, Business Administration, DeVry University This research was supported by Management for Quality and Performance Excellence, Edition 9th by James R Evans and William M. Lindsay. Correspondence concerning this should be addressed to Daryl H. Robinson, Business Administration, DeVry University. Introduction This is a short life story on Kaoru Ishikawa educating the peruser of the life and his commitments to quality. This paper withal tries to give subtle elements on the quality pioneer's foremost commitments to advanced quality practices as far as real effects. At that point indisputably, it outwardly looks at effect of his work on present and future association. Background Ishikawa was born in 1915 in Tokyo. He graduated in 1939 from the Engineering Department of Tokyo University. He got his Doctorate of Engineering and was elevated to Professor in 1960. He was honored the Deming Prize and the Nihon Keizai Press Prize and the Grant Award in 1971 for Quality Control from the American Society. He died in 1989. Ishikawa's most weighty commitment has been his key part in the advancement of Japanese quality technique. Primary work and significant accomplishment One of his accomplishments added to the success of value circles. The circumstances and end results chart regularly called the Ishikawa outline and maybe the accomplishment for which he is best kenned...
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...Introduction Quality is a familiar word. However it has a variety of interpretations and uses, and there are many definitions. For example when searched on the internet it produces ISO 8402-1986 standards defining Quality asthe totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." BusinessDictionary.com (2013)Many people today claim they understand what is meant by quality and claim they know quality when they see it. In fact quality is a very difficult concept to grasp or understand and many experts have spent many years in defining quality and improving quality in their products and services and they believe there is always room for improvement. However the simplest way of explaining it is ‘meeting customer requirements’ Oakland J. S (1996). We have to therefore look at quality as something good and worth having. To examine quality and how it improves the organisation, we must explore the theorists and their findings. Quality Management was first introduced by the Father of Scientific Management Fredrick Taylor. Until the late 19th century there were little or no principles or theories for management. A manager was of superior importance who told the workers what they wanted done; the worker then went about his duty with little or no training, no motivation and little pay. Everything up until now was made in one unit form, usually from start to finish by the one person (craftsmen). ). From the late...
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...management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it? DQ 2 A System Perspective (graded) When we talk about a system view, what are we interested in and why? Why is a system view so important to have if you are going to implement TQM? GSCM326 Week 2 Discussion DQ1 & DQ 2 Latest 2016 Jan. DQ 1 Deming's 14 Points (graded) Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do what and why? DQ 2 Quality Awards and Standards (graded) The authors of our text talk about the Baldrige Award throughout their book. In previous versions, they even designed their text around this award. Given that our course is about TQM, an in-depth discussion of the Deming Prize would seem to be appropriate since it is the framework of company-wide quality control in Japan, which embodies what we call TQM in the United States, but is hardly discussed in our text. So let's do some research. Put on your investigative hats and see what you can find about the Deming Prize. You can use the Internet or any other sources you have available. How do you see the Deming Prize criteria fitting into TQM? How does the Deming Prize compare to the Baldrige Award? What are the differences and similarities between the Deming Prize and the Baldrige Award? GSCM326 Week 3 Discussion DQ1 & DQ 2 Latest...
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...MBA IN PROJECT MANAGEMENT MBBP2133 ( Project Quality Assurance, Human Resources & Communication Management Name : Sarah Saud Fatmi Student ID# : 11046509 Semester : 1 Academic Honesty Policy Statement I, hereby attest that contents of this attachment are my own work. Referenced works, articles, art, programs, papers or parts thereof are acknowledged at the end of this paper. This includes data excerpted from CD-ROMs, the Internet, other private networks, and other people’s disk of the computer system. Student’s Signature : _____________________________ | |for office use only | |LECTURER’S COMMMENTS/GRADE: | | | | | | |DATE : ______________ | | | | | |TIME : ________________ | | ...
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...development of 3-dimensional campus directory for the college of nursing EUNICE IVY S. MOJICA JEFFERSON R. TANAEL An undergraduate thesis outline submitted to the faculty of the Department of Information Technology, College of Engineering and Information Technology, Cavite State University, Indang, Cavite in partial fulfillment of the requirements for the degree of Bachelor of Science in Information Technology. Contribution No.________. Prepared under the supervision of Mr. Mark Cañete. Introduction Three dimensional technologies is the latest innovation when it comes in directory system. With 3D software, you can rotate your models so you can get a look at any side you want. Bachelor of Science in Nursing program in Cavite State University is first offered at the College of Arts and Sciences in SY 2002-2003. In October 8, 2005, a separate College of Nursing with a full time faculty members/clinical instructor headed by its first designated dean, Prof. Lenila A. de Vera, RN, MPH and Prof. Nenita B. Panaligan, Rn as CIinical Coordinator to effectively manage and accommodate the College of Nursing. With the initial enrollees of 240 students, the BSN population increased to 764 in SY 2004-2005, because of increasing demand for nursing and health care-related jobs abroad (http://www.cvsu.edu.ph). Orientation is the way of the University in introducing College’s and Department’s mission and vision, facilities, rooms and offices to the...
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...GENERAL MANAGEMENT SUBMITTED TO: DR. K. ANAND REDDY SUBMITTED BY: NIRAJ KUMAR (ROLL NO.26) NIRANJAN KASHYAP (ROLL NO. 27) NITISH KUMAR (ROLL NO. 28) PHANIRAJ VARMA (ROLL NO. 29) PRATEEK KAPOOR (ROLL NO. 30) GENERAL MANAGEMENT Page 1 10 INNOVATIVE CONCEPT IN MANAGEMENT 1. Triple bottom line The triple bottom line refers to an accounting model in which environmental and social considerations are measured along with financial performance. The concept shifts corporate responsibility from shareholders' profits to stakeholders' interests. In other words, the triple bottom line focuses on anyone who is affected by organizations decisions, rather than focusing on investors. Because it includes social, economic and environmental considerations, the triple bottom line's goal is sustainability. Socially, a triple bottom line organization is characterized by fair business practices that benefit many stakeholders while exploiting none. Economically, the "profits" from the triple bottom line, including clean air, improved safety, clean water, etc., are shared by the society, as well as internal corporate profits that keep the business running. Environmentally, a triple bottom line organization works to reduce its carbon footprint and be responsible for the entire life cycle of its products. Social and environmental issues play a greater role in consumer and B2B choices than ever before. The "Green" movement was on the fringes of mainstream culture just a few years ago...
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...Chapter 1 Introduction Rationale of the Study A mosquito coil is mosquito-repelling incense, usually shaped into a spiral, and typically made from a dried paste of pyrethrum powder. The coil is usually held at the center of the spiral, suspending it in the air, or wedged by two pieces of fireproof nettings to allow continuous smoldering. Burning usually begins at the outer end of the spiral and progresses slowly toward the center of the spiral, producing a mosquito-repellent smoke. A typical mosquito coil can measure around 15 cm in diameter and lasts around 8 hours. Mosquito coils are widely used in Asia, Africa, and South America. Southeast Asian countries, specifically Philippines are eventually tackling problems about diseases carried by the mosquitoes. Mosquitoes are the tiny insects far more nefarious than snakes or any other creature encountered in the wild. The World Health Organization estimates that approximately 20,000 people die per year due to snakebite, but malaria - delivered by mosquitoes -kills more than fifty times that number of people annually. Add other mosquito-borne illnesses to the threat and suddenly humans appear to be losing the battle. (World Health Organization 2006) But with the mosquito coils, mosquito bites are now less problem in our sleep time during at night, it contributes also to the prevention campaign of diseases carried by mosquitoes. In the Philippines there are different manufacturers of quality mosquito...
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...CHAPTER ONE INTRODUCTION One of the most important industries in Nigeria is the food industry. The food industry consists of everything from food processing plants to fast food and it affects nearly every living person. That is why it is so critical that the products of this industry should be at their highest quality, free of bacteria and ensure that the consumer will not face any detrimental consequences. Total Quality Management (TQM) plays a big role in promoting these results. Total Quality Management seems to be a confusing term for the layperson. TQM is a philosophy advocated by Dr. Edward Deming, an international quality management expert. It was widely accepted by Japan from 1950 onwards. Since then many organizations around the world have adopted TQM or similar organisational processing methodologies. There have been many successes but also many reported failures. Success of the system depends on the total commitment of the people to quality from top to bottom within the organization. TQM implementation is based on team work and the philosophy of continuous improvement. Statistics need to be used extensively to analyse and reduce the variation in the process. In Nigeria today, we have different fast food joints springing up everyday, we have the likes of Mr. Biggs, Sweet sensation, chicken liken, chicken republic, finiki, tasty fried chicken, tantalizers as the front runners of the industry. Basically there is a greater need for us to examine, the extent to which these...
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...of Idaho, Moscow, Idaho 83844-1104, USA E-mail: redgeman@uidaho.edu Abstract: For decades now TQM has been a dominant management concept for improving competitiveness and financial results. In recent years, however, TQM seems to have lost some of its nimbus with other concepts and approaches such as Lean Enterprise and Six Sigma launched and increasingly in vogue. The aim of this paper is to look at TQM and Six Sigma, their backgrounds, definitions and ingredients, and their similarities and differences to see whether the two concepts really are different dishes or contain the same ingredients in different proportions. Keywords: quality; Quality Management; Six Sigma; Total Quality Management (TQM). Reference to this paper should be made as follows: Klefsjö, B., Bergquist, B. and Edgeman, R.L. (xxxx) ‘Six Sigma and Total Quality Management: different day, same soup?’, Int. J. Six Sigma and Competitive Advantage, Vol. x, No. x, pp.xxx–xxx. Biographical notes: Bengt Klefsjö is a Professor of Quality Technology and Management at Luleå University of Technology in Sweden. He has published over 100 papers in Reliability Theory and Applications and in Quality Technology and Management in International Journals and Conference Proceedings. Furthermore, he is a co-author of more than 20 published books on Mathematics, Statistics, and Quality Management. One of these, ‘Quality from customer needs to customer satisfaction’ is in its second edition sold by ASQ...
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...Six Sigma Through the Years Monday, 20 October 2008 9:00 – 9:45 presentation Since Motorola "invented" Six Sigma 20+ years ago, the program has evolved from a metric used to measure product quality to a management philosophy. Good ideas developed in companies all around the world have been embraced as Six Sigma is using 'continuous improvement' on itself. We will take a look at the journey the program has taken since its early days and venture to look into the future a little. Tina Huesing, Motorola, October 2008 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2005 80 Years of Reinvention 1928 1936 1943 1955 1969 1973 Company founded First portable FM two-way radio for U.S. army First words from the moon relayed via a Motorola radio Demonstrated prototype of the DynaTAC portable cellular system Entered the mobile communications business with Police Cruiser Radio Tina Huesing, Motorola, October 2008 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2006 World’s first high-power transistor in commercial production 80 Years of Reinvention 1986 1995 1996 2000 2002 Invented the Six Sigma Quality Process that provided a common worldwide language for measuring quality World’s first wireless...
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...MBA & MBA (IB) THIRD SEMESTER -- CHOICE BASED CREDIT SYSTEM (NEW SYLLABUS) COMPULSORY PAPERS Title: Total Quality Management Subject Code: 3001 Contact Hours: 45 hrs Work load: 3 hrs per week Credit Points: 3 Evaluation: Continuous Internal Assessment – 25 marks Semester End Examination -- 50 marks Objectives: This cour se is designed to help students to develop basic appreciation of quality concepts and learn the tools and techniques to achieve quality. It also gives the totally integrated effort for gaining competitive advantage by continuously improving every facet of an organization’s activities. Pedagogy : Lectures, Assignments, case studies, seminar, MODULE 1 Introduction to TQM: Various definitions of quality and TQM, Core concepts of quality, The masters of quality(W Edwards Deming, Joseph M Juran, Philiph B Crosby, Kaoru Ishikawa, Ginichi Taguchi, Shigeo shingo) Evolution of quality, The Total Quality Management Excellence Model, Strategic Quality Management, Lecture, Numerical Exercises on cost of quality, TPM 1. Basterfield H Dale and others, Total Quality Management, Pearson Education/PHI, Inc. 2006. 2. K.Shridhar Bhat Total Quality Management (Himalaya publishing house 2005). 3. Poornima M Charantimath, Total Quality Management, Pearson Education, 2003. MODULE 2 Continuous process improvement: Concepts of Kaizen, Kaizen vs. Innovation, Kaizen Strategy...
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...Folkparksvagen 1905, 37240 Ronneby, Sweden. E-mail: adnanrafiqkhan@gmail.com Long Zhang Address: Villa Flora 951, 37236 Ronneby, Sweden. E-mail: zhl10154@gmail.com University advisor(s): Conny Johansson (Head of Department, Department of Systems and Software Engineering) School of Engineering Blekinge Institute of Technology Box 520 SE – 372 25 Ronneby Sweden Internet Phone Fax : www.bth.se/tek : +46 457 38 50 00 : + 46 457 271 25 ii ACKNOWLEDGEMENT First of all we thank our supervisor, Conny Johansson, for continuously providing the support, encouragement and motivation during the thesis. His advices, suggestions and feedbacks were really helpful and made this effort an enjoyable one. We are thankful to our faculty reviewer Dr. Robert Feldt. His feedbacks and comments were very useful to design this thesis. We would like to thanks Mr. Kai Xiao, a student at BTH, for introducing us to Miss. Cong Lou for help in this thesis. We are very much thankful to Miss. Cong Lou, a Green Belt in Six Sigma and working in China. She was very cooperative during the interview and case study and provided us related material on the right time. We are thankful to Mr. Jö rgen Christmansson for his help in our thesis. He was very cooperative during the interview. He provided us all the...
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...IMPLEMENTATION OF QUALITY MANAGEMENT: AN INTERNAL MARKETING PERSPECTIVE Principal Author Prof. Dr. Zahid Mahmood Department of Management Sciences BahriaUniversity, Naval Complex, Sector E-9, Islamabad, Pakistan Cell: +92-300-5301240 Office: +92-51-9260002 Ext. 260 zahid@bahria.edu.pk Biographical Note: Dr. Zahid Mahmood is a Professor of Total Quality Management at Bahria University Islamabad, Pakistan. He has published numerous articles and books. His papers have received world wide acclamation. He holds M.Com from the University of Punjab, Pakistan, MBA from the University of Wollongong NSW and PhD from University of Western Sydney Australia. Corresponding Author & Co-Author Sobia Mahmood PhD Scholar & Research Asistant Department of Management Sciences BahriaUniversity, Naval Complex, Sector E-9, Islamabad, Pakistan Cell: 0321-5342940 Office: +92-51-9260002 Ext. 260 sobia.mahmood1@gmail.com; sobia.mahmood@bahria .edu.pk Biographical Note: Sobia Mahmood is a Research Assistant & Visiting Faculty at Bahria University, Pakistan. At present, she is a PhD scholar at Bahria University, Pakistan. She has published numerous articles on Management. She holds MBA from University of Arid Agriculture, Pakistan, MEd & BEd from Allama Iqbal Open University, Pakistan and MS from SZABIST, Pakistan. Co-Author Muhammad Ayub Siddiqui PhD Scholar & Asistant Professor, Department of Management Sciences BahriaUniversity, Naval Complex...
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...TOTAL QUALITY MANAGEMENT AND SIX SIGMA Edited by Tauseef Aized Total Quality Management and Six Sigma http://dx.doi.org/10.5772/2559 Edited by Tauseef Aized Contributors Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic, Svante Lifvergren, Bo Bergman, Adela-Eliza Dumitrascu, Anisor Nedelcu, Erika Alves dos Santos, Mithat Zeydan, Gülhan Toğa, Johnson Olabode Adeoti, Andrey Kostogryzov, George Nistratov, Andrey Nistratov, Vidoje Moracanin, Ching-Chow Yang, Ayon Chakraborty, Kay Chuan Tan, Graham Cartwright, John Oakland Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained...
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