...Drexler’s World Famous Bar-B-Que is located in Houston’s Third Ward. It is a family owned business using secret family recipes dating back to the 1940’s. Mrs. Scott, head of the family, influences the culture of the organization. She is dedicated to the community and does not consider moving from its original location. She manages her business with her values throughout the organization. In 1994, the business was closed for six months to raze the building, and rebuild a new and modern restaurant. This was good decision as business doubled. Mrs. Scott has two sons who are active in the business. James is a co-owner and Clyde played college and professional basketball in Houston. What role do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers? Values play a tremendous role with its neighbors and customers. Mrs. Scott is constantly inquiring about individual needs not only with valued customers but also with new customers. She provides excellent customer service and is very responsive to the needs of the customer. They provide a great product at a good price with excellent service. The business could have moved from the Third Ward but decided to stay. Mrs. Scott values of hard work, honesty, and caring for the community has contributed to their success. This has made an impact on the economy of this struggling neighborhood. Drexler's gives back to the community. They have sponsored a softball team, Boy Scout troop, and giving youths an opportunity...
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...are passed down from generations. Drexler Bar-B-Queue is one of these establishments. The restaurant was first established in the late 1940s in Houston Texas Third ward district. The family continued the tradition after the original owner passed way. The third generation took over in 1982 with James Drexler and Eunice Scott, his mother. Eventually Drexler Bar-B-Queue out grew the location and started from the ground up. The eventually closed their doors for 6 months and reopened with a larger facility and increasing the business by double. It has always been a family affair to all preparation and management of the restaurant. Clyde Drexler, a very popular basketball player, has been also involved in the business operations after his retirement from the NBA. Drexler’s has been a very important factor in the community in Houston. They have sponsored numerous children athletics and continue to do so. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers? The Drexler Bar-B-Que business has been built on family values since the beginning in the late 1940s. The day to day operations also show the how they care about the patronage of their business. The owners will continue asking their daily customers about their food and if they are happy with quality of the food. Most restaurants do not do this action. However, Eunice Scott and James Drexler strive to show they care. Drexler Bar-B-Que continues to give back to...
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...Drexler’s World Famous Bar-B-Que Tanya Turner Organizational Behavior and Management Professor Steven Seay July 8, 2012 Abstract This paper focuses on Drexler’s Bar-B-Que, a family run business that has existed for over 60 years. The paper addresses how values play a role in the success of the business but also delves into how a family business’s values impact operations and success. The effectiveness of the organization is reviewed and discussed related to how a family run business can achieve success but yet not be effective. To drive this point the paper will have research topics from Internet based resources in business related to how family businesses succeed and what the pitfalls are. The paper will also address how Drexler’s business fits into the systems model illustrated in Organizational Behavior and Management, ninth edition. The use of Internet resources and text book elements will provide a picture of both the effectiveness and survivability of a company based on the environment it exists in. Summary Drexler’s World famous Bar-B-Que is located in an area of Houston called the Third Ward-an economically disadvantaged neighborhood not far from downtown. It has been in the area since the late 1940s. It was a small establishment around 1500 sq feet but relocated to a 13,000 square foot located in 2003. It features traditional fare and healthier menu items. Drexler’s continues to be a family business with strong underlying values. It is...
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...that by hiring and outfitting their staff in a way that portrays their brand and their company. I chose this company because despite the “preppy” look being popular with wealthy, upper to middle class white people, J.Crew has been successful in making their clothes available and popular with younger people of all races while maintaining their affluence and exclusivity. J.Crew has reported a jump in sales corresponding to the increased diversity in their target markets. The retailer is also making strong efforts to tap into the buying of the lesbian, gay, and bisexual communities with their androgyny. The company has a desire to embrace change while maintaining the classic brand staples that they are known for. The company C.E.O. Millard Drexler is able to reshape his vision for the company by making store visits with the company president where they hear firsthand from customers and frontline sales associates. To help conduct my audit, I will use a diversity audit survey including, but not limited to, questions about recruitment & selection, application process, interviews, current retention and progression, training, company culture, equal opportunities, and time off. As a former J.Crew employee I have access to their hiring process and will also have access to interviews with current J.Crew employees. There has been a lot of media buzz about the company and the publics view of J.Crew and their diversity as a company and as a brand. I will be able to use these articles...
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...J. Crew is an American apparel retailer headquartered in New York City that debuted in 1983 with the mailing of its first catalog. After six years since their debut in the clothing retail industry J. Crew opened a flagship store at New York South Street Seaport. They are a multi- brand, multi-channel specialty retailer. J. Crew has been selling upscale high-quality clothing to men, women and children. They use high quality and luxurious material such as cashmere, wool, leather along with the finest global fabric mills and craftsmen creating classic clothing styles and accessories with a twist. The mission statement of J. Crew is nationally recognized apparel and accessories retailer that we believe embraces a high standard of style, craftsmanship, quality and customer service. We are a fully integrated multi-channel, multi-brand, specialty retailer. We seek to consistently communicate our vision of J. Crew through every aspect of our business, including through the imagery in our catalogs and on our Internet website and the inviting atmosphere of our stores. Banana Republic is one of J.Crew’s leading competitors. The mission statement of Banana Republic offers versatile, contemporary classics, designed for today with style that endures. “Through thoughtful design, we create clothing and accessories with detailed craftsmanship in luxurious materials. We dress men and women who see every day as full of possibilities and seek to make the most of every moment and opportunity...
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...Short Case Analysis of Gap Inc. in 2010: Is the Turnaround Strategy Working? Author of the article Annette Lohman of the California State University, Long Beach The Gap Inc. In 2010 Case Summary Case Summary This case study describes the business environment of the apparel market and how Gap Inc. tried in this highly competitive market environment to manage a turnaround in the time between 2000 and 2010. The U.S. clothing store sector accounted for approximately $156 billion in the year 2009 and had slightly declined compared to 2008 due to the worldwide recession. Average before-tax profits estimated by IBIS-World were around 3% in the year 2009. The level of globalization in the market is relatively low and made up by a large number of small and few major, domestically owned companies. The family clothing store industry is the most important sector, as it is responsible for more than half of the revenues in the U.S. clothing market. Concerning the gender woman clothes are most interesting, due to their will to spend more. Women clothing accounts for 50% of the market, followed by men and children with market shares of 37% and 13%. Hereby more than one third of the adult population has to be considered obese. According to price sensitivity 65% of the market is value-priced driven and targeted by family stores of companies such as Ross Stores or TJX Companies. They focus on still wanted brand names and discounts by delivering off-season styles. More emotional driven...
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...Despite failure with their first overseas attempt, J. Crew has announced a plan to open stores in Europe and Asia starting “soon,” according to CEO Mickey Drexler. J. Crew’s previous attempt at overseas expansion was a joint venture with a Japanese partner – all 70 stores closed, leaving Drexler and fund partners extremely cautious about their next international attempt. Though the retailer is relatively small in terms of store count and revenue, sales have increased for each of the past eight years, and the company claims 30% of all customers comments are inquiries into overseas availability. Meanwhile, competition from foreign retailers entering the U.S. market is not slowing, reinforcing J. Crew’s need to make strides toward a long-term expansion plan. In the immediate future, J. Crew is testing the waters by offering shipping to 107 countries, up from 3, in an attempt to boost revenue and identify the countries with the highest demand. From one perspective it looks as if J. Crew is piecemealing a plan together as they go, with baby steps and hesitation along the way. The problem with this is that J. Crew’s biggest competitors have been diving into international markets head first for years now, learning the foreign market, building a presence and branding their products along the way. On the other hand, having learned from previous market entry mistakes, perhaps J. Crew’s cautious approach will take the form of the Tortoise and the Hare, where the slow and steady approach...
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...Chapter 3 Zara: Fast Fashion from Savvy Systems Chapter Introduction This chapter focuses on how Zara, the clothing giant, was able to dominate the retail fashion industry through its use of technology. Zara’s approach defies every aspect of conventional wisdom in fashion retail, yet it has managed to create a winning formula. The chapter describes the manner in which technology has permeated design, sales, manufacturing, logistics, and distribution functions at Zara allowing it to become “the most innovative and devastating retailer in the world.” 1. Introduction o Understand how Zara’s parent company Inditex leveraged a technology-enabled strategy to become the world’s largest fashion retailer. Section Outline • The blend of technology-enabled strategy that Zara has unleashed seems to break all of the rules in the fashion industry. o The firm shuns advertising and rarely runs sales. o Unlike the other players, Zara is highly vertically integrated. o Inditex Corporation, the parent company of Zara, is now the world’s largest fashion retailer. 1.1 Why Study Zara? • Zara has entered many countries and its profitability is among the highest in the industry. • Zara’s products are fashionable but are comparatively inexpensive. • It is important to understand how counterintuitive and successful Zara’s strategy is, and how technology makes all of this possible. 1.2 Gap: An Icon in Crisis • In retail, having too much unwanted products (inventory) on hand will...
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...City Dear Respondents, We, 4th year accountancy students of Saint Louis University are conducting a study entitled “A Comparative Study: BIR Electronic and Traditional Paper-based Services as Perceived by CPAs in Public Practice in Baguio City”. This is in partial fulfillment of the requirement in ‘Management Consultancy I (Thesis)’ for the degree Bachelor of Science in Accountancy. In connection with this, the researchers would like to ask for your participation by answering the questionnaire honestly and sincerely. Rest assured that your answers would be kept confidential and shall be used solely for the study. Thank you very much and may God bless you. The researchers: Amurao, Anthony Adalia, Vanessa Duque, Clyde Drexler Ciriaco, Verna Moila Sy, Mark Jerwin Noted by: Evelyn J. Dizon, CPA, MSBA Thesis Adviser ------------------------------------------------- Name (Optional): _______________________________________________________________ Gender: ___ Male ___ Female Age: ___ 21-30 ___ 41-50 ___ 31-40 ___ 51& above Years of Practice: ___ Less than 3 years ___ 3-5 years ___ 6-10 years ___ 11-15 years ___ More than 15 years Number of Estimated Clients per Month: ___ 1- 5 ___ 6-10 ___ 11-20 ___ 21-30 ___ More than 30 Please put a check mark on the level of agreement given the criteria below: There are 4 levels of agreements: 1 = Strongly Disagree...
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...Zara vs. GAP Inc. American GAP and Spanish ZARA Abstract We are going to compare two super giant clothing retail companies of the world in this thesis. These two giants are dominating apparel retailing market nowadays with their simple and attractive with high level quality of clothes. We will try two analyze working culture, business performance and history, competition and geographic dominance of two clothing retailer giants. Years before two small stores opened and they succeed to dominate market with their modern style and different business doing. • Zara has already changed the fashion industry. - Business Insider Zara is most #58 biggest brand in the world according to Forbes. • America's largest apparel retailer is embarking on a turnaround plan to recapture cool customers. - Business Insider Gap inc is #745 Gap biggest brand in the worlds according to Forbes Zara shops followed swiftly in New York in 1989, Paris in 1990. Now the group has nearly 3,900 stores in 70 countries around the world. Gap has 3,100 stores globally and employs about 150,000 people. A Gap spokeswoman declined to comment on the loss of the top spot to Zara. Let's check analyses of these two giants with full provided information. Firstly take brief tour to their history and about founders. Brief History of Brands Fashion giant, Zara, forms part of the retail group ‘Grupo Inditex’ which Mintel (2007) acknowledges as one of the “largest, fastest growing...
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...1. What are the company's vision/mission and objectives? Mission: J. Crew is a nationally recognized apparel and accessories retailer that we believe embraces a high standard of style, craftsmanship, quality and customer service. (found online, not in text) Objectives: • Attract consumers to J. Crew’s stores in much greater numbers. • Boost the company’s revenue, profitability, and overall brand strength. • Position the company for profitable long-term growth. 2. Corporate strategy and business (or competitive) strategy Corporate strategy: Expansion: • Expand breadth: J Crew Factory stores and Madewell for price sensitive shoppers. Related diversification: J.Crew factory, Madewell, a subsidiary of J.Crew, Crewcuts for children, and Weddings, for the entire Bridal party • Domestic: in 2014, J, Crew operated 265 J. Crew retail stores, 121 factory stores, and 65 Madewell stores. • Global: first store in Canada in 2011. In 2014, opened 3rd store in London, first 2 stores in Hong Kong. E-commerce sales shipping to over 100 countries. Retrenchment: J Crew factory stores products were created on the basis of other popular designs. It was actually a different line created with slightly different fabrics that enable a lower price point. Business strategy: Broad Differentiation Strategy (Striving to build customer loyalty by differentiating one’s product offering from rivals) * Wide and fashionable selection of preppy button downs and classic khakis ...
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...1. Since this case study was written, there have been several changes in the top stores catering to the 14 – 24 year old demographic. While Abercrombie and Fitch (A&F) has continued to court the youth subculture, J Crew and Banana Republic seems to have changed their marketing approach a bit. I visited the web sites for A&F, Banana Republic, and J. Crew. Each website, excluding Banana Republic, starts with a pop up requesting that the visitor register for their respective new letters containing special offers. This is a great way to use technology to continue to engage the customer after the initial visit. J. Crew seems to be targeting a slightly older crowd these days. When I visited their site I noticed they were advertising weddings and seemed to have a multigenerational feel. J. Crew is targeting the more affluent customer base rather than just the fashionable 20 something crowd. Banana Republic, like J. Crew, is focusing on the slightly older demographic. Instead of the high school and or college student, Banana Republic is targeting young professionals. Banana Republic’s parent company, the GAP, has several clothing brands that cater to different stages in life. Old Navy focuses on kids and families, The GAP has affordable cloths for High school and college while Banana Republic sells higher end clothing for the college graduate and professional crowd. All the companies use ridiculously good looking young people with a noticeable lack of diversity. One way...
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...Drexlers Bar B Que. 05/08/2014 pdf text original [pic] 1.1: Drexler’s World Famous Bar-B-Que. Questions. 1. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers? Values play an extremely important role in how the Drexler’s restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler’s also gives back to the community, which is avery important piece to being an effective organization. You must give back to your environment 2. Is Drexler’s an effective organization? Why?Drexler’s is an effective organization. They value their customers, provide superior service and a great product. Drexler’s also adapts to the outside environment.They expanded their restaurant in order to accommodate the growing client base. The organization also gives back to the community by sponsoring a softball team anda Boy Scout troop. 3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates with its environment. Beginning with the inputs the organization will input their values and supplies which they then process in order to generate a successful output -- their wonderful food.Their product is...
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...B1. Team Performance Team performance models are used improve team performances within a company by utilizing strategies and assessment tools. Two examples of team performance models are Lencioni’s Five Dysfunctions of a Team and Drexler/Sibbet Team Performance System. Both models are utilization by companies to evaluate and improve team performance. Patrick Lencioni is a writer regarding management with a focus on team management. He is also the founder and President of the Table Group. Since 2002 Lencioni’s Five Dysfunctions of a Team has become a significant source in building teams. This universal model has been embraced by many different organizations. According CPP, “Lencioni’s program is based on his fable of a team in crisis that needs to overcome dysfunctional team dynamics in order to have an opportunity to be successful. Lencioni’s Five Dysfunctions of a Team Model are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. Stage 1 consist of building trust. Absence of trust can be due to people being pushed into groups to build trust. Instead trust is built overtime and is based on follow-through and creditability of the individual. Stage 2 is mastering conflict. Individual’s need to discover how comfortable they are with conflict. This is where it is important to realize that conflict is an opportunity for productivity. Trust must be established in order to challenge and push one another...
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...inventory = death. Have too much unwanted product on hand and you’ll be forced to mark down or write off items, killing profits. For years, Gap sold most of what it carried in stores. It was led by a man with a radar-right sense of style. Micky Drexler, the iconic CEO who helped turn Gap’s button down shirts and khakis into America’s uniform. Drexler’s team had spot-on tastes throughout the 90s, but when sales declined in the early part of this decade, Drexler was left guessing on ways to revitalize the brand and he guessed wrong – disastrously wrong. Chasing the youth market, Drexler filled Gap stores with miniskirts, low-rise jeans, and even a much-ridiculed line of purple leather pants 6 . The throngs of teenagers he sought to attract never showed up, and the shift in offerings sent Gap’s mainstay customers to retailers that easily copied the styles that Gap made classic. The inventory hot potato Drexler was left with crushed the firm. Gap’s same-store sales declined for 29 months straight. Profits vanished. Gap founder and Chairman Dan Fisher lamented “It took us 30 years to get to $1 billion in profits and two years to get to nothing” 7 . The firm’s debt was downgraded to junk status. Drexler was out and for its new head, the board chose Paul Pressler, a Disney executive who ran theme parks and helped rescue the firm’s once ailing retail effort. Pressler shut down hundreds of stores, but the hemorrhaging continued, largely due to bad...
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