...Customer Satisfaction with DTH Services in India Ref.No.: QM0006 Customer Satisfaction with DTH Services in India Since Cable TV entered India in 1992, entertainment on television has grown rapidly. Out of the 71 million TV households in 1999, 32 million had access to Cable TV. However, along with the soaring viewership, complaints on quality also increased. Digitalisation of Cable TV took a new form when Direct-To-Home (DTH) was launched in India in 2003. The DTH service is an encrypted transmission. It is a digital satellite service that provides television services direct to subscribers anywhere within the country. Unlike the regular cable connection, the SetTop-Box (STB) decodes the encrypted transmission. Since it makes use of wireless technology, programmes are sent to the subscriber’s television direct from the satellite. This eliminates the need for cables and cable infrastructure. DTH service is particularly effective in remote areas, where cables and even normal television services are poor or nonexistent. These services provide the finest picture and sound quality. Like the quality of any modern movie theatre, DTH also provides the best quality surround sound. Although DTH services were proposed in India way back in 1996, it was not permitted until 2003. The government rejected approval to DTH due to concerns over national security and cultural invasion. To prevent the implementation of DTH service, even the cable operators had heavily lobbied the ...
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...Project Report on DTH Services in India Hyderabad Business School Team Members Name : Janardhan Samba Murthy Roll No: 2225112112 Email ID : janardhansambamurthyrock@gmail.com Name : R.Kavya Roll No: 2225112130 Email ID : Introduction: In earlier days there was only one TV channel in India. That is “Doordarshan” which was owned and operated by government of India. At the time of 90’s every home which had a TV set used to have its own antenna to capture the signals. The Cable Television Ordinance Law was passed in January 1995. This enabled cable operators to feed channels and later on private companies were allowed to air their own channels and this led to the explosive growth in number of TV channels and number of cable operators. The growth of TV channels & cable operators created a big industry and market opportunities. There were as many as 1, 00,000 cable operators across India until few years back. However the services provided by cable operators were poor. The strikes, increase in tariff plan, selective broadcast and poor services were major cause of dissatisfaction among the customers. This has created an opportunity for DTH. What is DTH? DTH stands for Direct-To-Home, it’s a system that allows you to have a personal dish antenna how cable operators do, except it’s much smaller in size, this antenna can be fixed on your terrace and receives transmissions directly from a satellite, hence it is called as a direct to home service. Direct to home...
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...Development Center, IFHE Campus, Donthanapally, Sankarapally Road, Hyderabad 501 504, Andhra Pradesh, India or email: info@ibscdc.org www.ibscdc.org | QM0006Customer Satisfaction with DTH Services in IndiaSince Cable TV entered India in 1992, entertainment on television has grown rapidly. Out of the 71 million TV households in 1999, 32 million had access to Cable TV. However, along with the soaring viewership, complaints on quality also increased. Digitalisation of Cable TV took a new form when Direct-To-Home (DTH) was launched in India in 2003.The DTH service is an encrypted transmission. It is a digital satellite service that provides television services direct to subscribers anywhere within the country. Unlike the regular cable connection, the Set- Top-Box (STB) decodes the encrypted transmission. Since it makes use of wireless technology, programmes are sent to the subscriber’s television direct from the satellite. This eliminates the need for cables and cable infrastructure. DTH service is particularly effective in remote areas, where cables and even normal television services are poor or nonexistent. These services provide the finest picture and sound quality. Like the quality of any modern movie theatre, DTH also provides the best quality surround sound.Although DTH services were proposed in India way back in 1996, it was not permitted until 2003....
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...boost DTH in India The successful launch Thursday of India's heaviest satellite from spaceport of Kourou in French Guyana may have boosted the country's space research efforts to yet another level, but it has also lifted the spirits of at least three Direct-To-Home televisions broadcasters, one of which has been waiting for years to launch its services in India. Onboard India's new generation spacecraft Ariane-5G rocket, the INSAT-4A was placed in geosynchronous transfer orbit in 3-axis stabilized mode shortly after launch, drawing cheers for the fact that it was the first launch of a 3,080 kg satellite by India. It is the also the first Indian satellite to meet the requirement of the DTH television services. "Insat-4A is the most advanced, heaviest and powerful satellite and it's a very important milestone in the history of India's space program," said Madhavan Iyer, the chairman of the Indian Space Research Organization. "This is going to revolutionize TV broadcasting directly to the homes and improve the entertainment scenario in India." After completing orbit-raising operations and a few tests, INSAT-4A will become fully operational in early 2006. It will be positioned in geostationary orbit 36,000 km above the equator. For the DTH wannabes then, this is indeed good news because even as the country's TV viewership explodes, peculiar broadcasting laws and lack of transponder availability has been obstructing proliferation of DTH services in the country for years. DTH services...
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...2006. It is one of the leading India-based Direct To Home (DTH) service provider. It has crossed three million connections mark in a period of 20 months. Therefore, it is the fastest growing direct-to-home service provider across the globe. It is a joint venture between Tata Group with 80% stake and STAR Group with 20% stake. It currently offers more than 196 channels and few interactive ones; the count includes few numbers of HD channels offered by Tata Sky called as Tata Sky - HD and interactive services. Tata Sky has tied with Aamir Khan as its brand ambassador. Aamir Khan features all Tata Sky brand and product communication such as advertisements in TV, print and radio. Tata Sky has targeted to have about eight million connections by 2012. The direct-to-home (DTH) industry in India currently has about 30 million subscribers and six players. It is assumed to grow to 60 million subscribers by the end of 2013 despite the fact that the industry faces several issues such as low average revenue per user (ARPU), high cost of acquisition of content and subscribers, and various taxes such as entertainment tax and service tax. In India, approximately 12 million set-top boxes are sold annually. While the DTH industry is working on new ideas, one of its areas of concern has been the availability of sufficient bandwidth, which would allow a DTH operator to telecast more than 500 channels. Some companies are working with DTH operators to develop two-three satellites to increase their...
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...customers impair business. Customer satisfaction is an asset that should be monitored and managed just like any physical asset. Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." In a survey of nearly 200...
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...encouragement of many people. We would like to thank the authority of TATA Sky and Dish TV for their available information in different web side. We would like to thank our classmates who help us to make this report Executive summery The plan is about Bashundhara satellite. It is prepared by collecting information from different website. Our main focus on the marketing plan. We also discuss distribution process, sowt analysis , sales plan and BCG growth share metrics, positioning. In this plan our strong sides are good picture quality, 24 hour customer service, channels and program guide and we have some other sided that we can developed we can do niche markets with Better service and Product offering, can expand our sales by opening more outlets, we also have some weakness those are local operators are capturing more market share. Dependency on broadcaster these are the weak point of our plan and we hope we will overcome those as soon as possible. We have face some threats...
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...Amazon has become one of if not the largest search engine of its kind on the internet [Capitalize "Internet" as the worldwide communication network] . A service provider of many services Amazon has the integrity and the ability to be the best. Amazon is well known for its accomplishment’s many have attempted but only a few have duplicated. With other websites like Google and YouTube, competition has stirred up web wars through customer attraction. This paper will dig deeper into the ongoing competition as well as the strategy that Amazon has taken putting themselves in the position Amazon, is it in today? [Writing suggestion: Unless in a quote or a title, avoid rhetorical questions in academic writing. A good idea is to provide answers, not questions] Everyone has the option to go with any website they choose while choosing the services they expect. Reasons along with examples are described [The passive voice is a form of "be" (are) and a participle (described). Over-use of the passive voice can make paragraphs officious and tedious to read. Prefer the active voice. For example, passive voice = The paper was completed on time. Active voice = the student completed the paper on time. See Center for Writing Excellence > Tutorials & Guides > Grammar & Writing Guides > Active & passive voice] and investigated within. The Evolution of Amazon There is fierce competition between different online retailers available. One of the largest being [Doctoral rule (but good...
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...COMPANY PROFILE Mr. Superior is a limited liability company. We are hired to handle the daily unwanted situations or problems that occur in your house. Mr. Superior provides superior consulting services for managing the implementation of Property Management Systems in the retail industry, serving both the domestic and international sectors. Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency. Our associates are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service. Exceptional functional and technical expertise coupled with extensive industry knowledge makes us the ideal choice for a consulting firm to manage the regular household chores. Company Name : Mr. Superior Company Type : Real Estate Management Company Address : House #162, Road #11, Pallabi, Mirpur DOHS, Dhaka Corporate Status : Limited Liability Company Services we offer : Corporate Real Estate management services Business Type : Service Provider Geographic Markets : National No. of Employees : 25-50 STRATEGIC FOCUS & PLAN OF BUSINESS Our Mission: The mission of Mr. Superior is to provide high quality facilities and solutions of any kind of household problems and an excellent living...
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...Planning and Measuring Performance MGT 521 Rita Marlow January 19, 2013 Wal-Mart was the company I used in my Organizational Planning assignment and I feel that this organization is successful in reaching their goals because they have good leaders who are capable of putting processes in place and determining which standards would be best to use in evaluating their company goals. There are many different ways of evaluating these standards to make sure that the company goals can be reached and it is important for leaders to make sure they are effective in measuring the company’s performance by utilizing the proper tools. Improvements in merchandise can be accomplished by setting standards such as requesting better quality from your suppliers. If the quality of the merchandise you are receiving is poor, you can either work with your current supplier to try and get a better quality product from them or change suppliers. A good friend of mine is a Purchasing Coordinator and his main functions in his position are to continually work with his suppliers in regards to cost, lead times, and quality of product. He has developed a good relationship with our suppliers which increase the company’s chance of getting a better price and better quality product. A tool that would be most effective in regards to determining which supplier offers the best quality would be benchmarking. Benchmarking would be very effective because it would give you an overview of various suppliers...
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... | | | |Abstract Total quality management (TQM) has achieved notable success as a philosophy of management in manufacturing industry. This| |paper examines the differences between the manufacturing situation and that of service industry in general and the hospitality | |industry in particular to identify the similarities and differences and highlight the likely difficulties in implementing TQM in | |the hospitality industry. We conclude that the primary area of difficulty is in identifying appropriate quality measures. Some | |approaches to overcoming the problems are suggested and a case study of the application of measurement techniques in a hotel is | |described. | |1. Introduction | |Visualize the lobby of a hotel that is renowned for its quality service. The General Manager is discretely observing the activity | |in the foyer. | |Nearby is the front desk and guests are being checked in, and from his vantage point the Manager can hear what is being said. | |The front desk clerk is...
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...from what had been accomplished since the last meeting and setting further tasks towards the final target. All references of published projects, data and facts had been verified before they were cited in this report. All members of the group contributed to the composition of this report. The task taken by each group members are as follows : Ravi Ochani worked on the details about the organization, its operational process and Scheduling techniques. Alaxandar Anandhan took up environmental background(internal & external) and Quality management followed in organization. Anith Abraham involved himself with the HR & Job Design and problem identification relating to the key 10 OM’s. Karthik Krishnanath was assigned with the Service Design, Inventory management and maintenance involved in the organization. Allah Bux took up the Layout and Location strategy. The solutions were discussed as a team and everyone’s opinion was considered before entering in to the report. Formatting and compilation of the report was done by Karthik and Alaxandar while Proof reading was done by Ravi and Anith. We hereby declare that by submission of this report: * No part of this work has been copied from any other person’s work except where due acknowledgement is made in the text; and * No part of this work has been written by any other...
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...nd Conditions Western Union® Terms and Conditions Western Union Money TransferSM Service Terms and Conditions WESTERN UNION MONEY TRANSFERSM SERVICE Our Responsibility to You Your Responsibility to Us Foreign Exchange Cancellation and Refunds Customer Service Registration Password and Security Disclosure of Personal Information to Third Parties Liability Intellectual Property Links to Other Web sites Entire Agreement Transfer Termination and Suspension Third Party Rights Severability Governing Law Data Protection Western Union Online Terms and Conditions (English law version) IF YOU ARE 18 OR OVER AND RESIDENT IN THE UNITED KINGDOM, YOUR AGREEMENT WITH US WILL BE MADE ON THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS APPLY TO AND GOVERN YOUR ACCESS TO AND USE OF THE WESTERN UNION ONLINE WEBSITE AND THE SERVICES AVAILABLE ON THE WESTERN UNION ONLINE WEBSITE. IT IS IMPORTANT THAT YOU READ AND UNDERSTAND OUR TERMS AND CONDITIONS BEFORE YOU ACCEPT THEM. THEY CONTAIN LIMITATIONS ON THE SCOPE OF OUR OBLIGATIONS TO YOU, AS WELL AS LIMITATIONS ON AND EXEMPTIONS FROM OUR LIABILITY TO YOU IN THE EVENT THAT YOU SUFFER LOSS AS A RESULT OF USING OUR SERVICES. WE HAVE HIGHLIGHTED IN BOLD THOSE PROVISIONS WHICH DO THIS. As used in our Terms and Conditions, the terms: (a) "bank card" refers to a Visa® or MasterCard® credit card or debit card issued by or through a UK bank or building society; (b) (c) "card issuer"refers to the issuer and owner of a bank card; "prohibited purpose"refers...
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...Multimedia University Bachelor of Accounting / Advanced Taxation BAC 4644 / Tutorial 1 Dr. Nakha Ratnam Somasundaram Sales tax and service tax Question 1 What do you understand by sales tax? Answer 1 It is form of indirect tax imposed on consumers and collected by enterprises. It is accounted by the enterprises to the Royal Malaysian Customs and Excise Department. Question 2 What is the scope of charge of the sales tax under the Sales tax Act of 1972 (as amended)? Answer 2 Section 6 imposes the tax. Under that section, sales tax shall be charged and levied on all taxable goods: a) Manufactured in Malaysia or acquired under the provisions of section 9 by a taxable person and sold used or disposed of by him, otherwise than by sale or disposal to a licenses manufacturer authorized by the Director General to acquire such goods without payment of tax b) Imported into Malaysia by any person for home consumption It is a single stage tax. A single stage tax means it is imposed only once. And it is imposed upon acquiring manufactured products from manufacturers or by Customs when the goods are imported from outside Malaysia into Malaysia. At the manufacturing stage, the tax is imposed at the output level. The taxes are collected and paid over to the Customs by the manufacture. In the case of import the importer would pay the tax to the Customs. However a manufacturer acquiring a product form another manufacturer for additional processing...
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...BAB II LANDASAN TEORI II.1 Manajemen Laba II.1.1 Pengertian Manajemen Laba Salah satu ukuran kinerja perusahaan yang sering digunakan sebagai dasar pengambilan keputusan bisnis adalah laba yang dihasilkan perusahaan. Informasi laba sebagaimana dinyatakan dalam Statement of Financial Accounting Concept (SFAC) Nomor 2 merupakan unsur utama dalam laporan keuangan dan sangat penting bagi pihak-pihak yang menggunakannya karena memiliki nilai prediktif. Hal tersebut membuat pihak manajemen berusaha untuk melakukan manajemen laba agar kinerja perusahaan tampak baik oleh pihak eksternal. Manajemen laba (earning management) didefinisikan oleh beberapa peneliti akuntansi secara berbeda-beda sbb : 1. Widyaningdyah (2001 :92) membagi definisi manajemen laba menjadi dua yaitu: 14 15 a. Definisi sempit Earning management dalam hal ini hanya berkaitan dengan pemilihan metode akuntansi. Earning management dalam artian sempit ini didefinisikan sebagai perilaku manager untuk “bermain” dengan komponen discretionary accruals dalam penentuan besarnya laba. b. Definisi luas Earning management merupakan tindakan manajer untuk meningkatkan (mengurangi) laba yang dilaporkan saat ini atas unit dimana manager bertanggung jawab, tanpa mengakibatkan peningkatan (penurunan) profitabilitas ekonomis jangka panjang unit tersebut. 2. Healy dan Wahlen (1999: 368) memberikan definisi manajemen laba yang ditinjau dari sudut pandang penetap standar, yaitu manajemen laba terjadi...
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