...Physician Groups: A Changing Landscape Final Report Team Four: Fearless Leaders Leading Healthcare Organizations May 10, 2015 Rachel Gutman Josh Freeman Brad Mountcastle Alicia Spitznagel I. Executive Summary Physician care is the cornerstone of patient health and could possibly be the gateway to comprehensive wellness on a national scale. Research demonstrates that a monumental shift is underway in America’s physician industry as more and more doctors are “voting with their feet” and curtailing their practices by joining larger institutions, retiring early or joining concierge medicine (Rabin, 2014). Studies show that physicians are frustrated with our current ‘value by number’ system; they argue that they are overworked due to discounted insurance payments and increasing oversight. Our research foretells two alarming trends within the US physician landscape. The first concern is that there will be a shortage in primary-care physicians as early as the year 2020 and secondly, most medical practices will be owned by a hospital or affiliated with a large network within the next ten years (Kirchoff, 2013). The former concern places population health at risk and could reduce access to care while the latter has the potential to increase overall costs and reduce competition and innovation in the health care industry. The Affordable Care Act (ACA) marks a milestone in our nation’s history; it requires every U.S. citizen to obtain medical insurance or pay...
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...February 9th/12 Summary Nike Inc. started as a venture between Phil Knight, current CEO, and Bill Bowerman. At the time Knight was a student at the University of Oregon and Bowerman was the University track and field coach. The company, originally named Blue Ribbon Sports, did not officially get started until 1964 when Knight, who pursued a MBA at Stanford, graduated. Blue Ribbon Sports started making athletic footwear after the two men took a trip to Japan to source a manufacturer for the high performance athletic shoes that Bowerman had been designing. The first shoe created by the duo helped University of Oregon runners break track and field records. After those first initial models were produced Knight started selling the shoes out of the trunk of his car, as he would travel to various track and field events. He was also employed as a certified public accountant and professor at Portland State University during the early years of Blue Ribbon Sports. The first shoe under the Nike name was released in 1972, known as the Cortez, and it became extremely popular immediately. As the company, now known as Nike, progressed Knight and Bowerman started to invest largely in research and development and a dynamic organizational culture. One of the things that made them successful was the outsourcing of offshore manufacturing in Japan. In the mid 80’s Nike’s manufacturing focus started to shift to alternative locations for production, those being Taiwan and Korea. Following the industry...
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...media and search engines all around us, the reliance upon technology has become a fragment for all of us within the classroom. 2. With the mention of Instagram, Micaela Besser’s value speech about adventure and exploration attracted all young adults to the supporting arguments of her speech. Not only did Micaela appeal to the technology-ridden side of society, but the sense of wanderlust which exists in the new obtained freedom of college students. 3. Using the connective ability of sports amongst our age group, Esther Swift’s introductory speech on...
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...Comparison between Promotional Activities of Rolex and Timex Advertisements by Rolex Recently, I have been hired as a promotion manager for both Rolex and Timex. I will compare the advertising strategies of Rolex and Timex. Rolex is one of the leading watch companies in the world. The company uses different forms of media for advertising. Rolex Watch Company almost uses all the forms of print and electronic media to reach to its target market. In order to increase market penetration, Rolex gives advertisements on internet, television and in magazines as well. The company gives advertisements in W magazine, which has a great circulation among readers. The company's advertisements are also broadcasted on television. There are advertisements of Rolex watches on television with Roger Federer playing Australian Open. (Federer, n.d) Apart from this, the company also takes the help of internet to promote its watches. There are several websites, which give all the information about Rolex watches and their features like www.omegarolex.com/ and time zone.com. Advertisement Strategies by Timex Timex is another leading watch company in the world. It can be said that the advertising strategies by Timex are almost similar to that implemented by Rolex. Timex has also utilized both print, electronic media, and internet to advertise its watches. Timex has given many TV commercials to advertise its watches. The company has taken the help of internet to promote its watches...
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...group, The Laoag City Children’s Choir, also emerged back to back Grand Champion (2011 and 2012) in the MBC Choral Competitions. More than the awards, however, it is the inspiration they give Ilocanos that really counted. Samiweng has generously shared their collective talent in various events and venues, each time triggering goosebumps and eliciting thunderous applause. 2. Governor Imee Marcos With a hands-on governor whose dynamism shows in her comprehensive programs, most notably in agriculture, trade and commerce, and tourism, Ilocos Norte today is one of the best performing provinces in the country. Her initiatives in education keep the province on track with the Millenium Development Goals. Also, Ilocanos shined this year in both sports and cultural events. Her constituents’ morale is high, and there is wide approval on the transforming Ilocos Norte landscape. 3. Rep. Rodolfo Fariñas His highly logical, highly entertaining “Palusot” Summation Speech was highly credited, and not only by Senator Lito Lapid, as a defining moment in the May 29 impeachment conviction of Supreme Court Chief Justice Renato Corona....
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...Assignment 1: Assignment 1: Part A: Your Marketing Plan \ Write an introduction to your company. Describe your company, its location, and the product it makes or the service it provides. The North Face started in a small mountaineering retail shop in San Francisco’s North Beach by two hiker enthusiasts in 1968. Soon thereafter, The North Face moved to the other side of San Francisco to began designing and manufacturing its own brand of technical mountaineering apparel and equipment (Parker, Battles, Melechiori, Kim, Cummins, 2015). By the early 1980s, The North Face was taking exploration to the outer limits of the ski world, adding extreme skiwear to the product offering. By the end of the decade, The North Face became the only supplier in the United States to offer a comprehensive collection of high-performance outerwear, skiwear, sleeping bags, packs and tents (Johnson, 2015). Now, 48 years after its origin in the outdoor industry, The North Face provides an extensive line of performance apparel, equipment and footwear. Offering the most technically advanced products on the market, The North Face is the choice of the world’s most accomplished climbers, mountaineers, extreme skiers, snowboarders and explorers. The North Face is committed to pushing the limits of design; so that you can push your limits outdoors never stop exploring (Johnson, 2015). Develop an environmental analysis that includes competitive, technology and socio/cultural forces. Competition The...
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... Figure 1Cirque du Freaks portrait. Courtesy of Coney Island Freak Show Introduction The event is a Cirque du Freaks’ themed Wacky Olympics, Luncheon and Freak Show. The purpose of this event is to provide a fun and uninhibited platform to help rekindle team workmanship and communication amongst the co-workers and departments at Team Corporation. The executives at Team Corporation have hired Me & My Artsy Friends Events to put together an unique team building event on May 21, 2011 at 8:00 am until 4:00 pm. One hundred employees from different departments will be participating in competitive wacky sport events dressed as sideshow characters. The Wacky Olympics will be 10 track and field events that will help teams to strategize and work harmoniously to reach the finish line. After the days sport events, teams will be served a three course exotic comfort food luncheon that will reflect the whimsical day. The luncheon will feature exotic Cirque du Freaks side show attractions like fire eaters and contortionists as well as a freaky circus décor. The side show characters will be walking throughout the tent expressing their talents as the attendees dine. Just before the party starts, the teams must present their prepared skits during the Freak Show. Stakeholders This event celebrates two different stakeholders: Corporate Executives and Staff. The clients are looking to hold a one day off site team building event aimed to improve...
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...San Diego 8/9/14 – Saturday * Pick up rental car at Firefly (Driver: Duo Ning, reservation under Siting Feng) * Drive to hotel * Wyndham Garden San Diego 3737 Sports Arena Blvd * SeaWorld * Balboa Park 8/10/14 – Sunday * San Diego Zoo Safari Park San Diego – Anaheim – Los Angeles 8/11/14 – Monday * Check out hotel * Beach: La Jolla cove / Torrey Pines State Beach (on the way to Anaheim) * Drive to Anaheim * Check-in at hotel * Anaheim Portofino Inn and Suites 1831 S Harbor Blvd * Disney California Adventure Park Anaheim 8/12/14 – Tuesday * Disneyland with Magic Morning Los Angeles 8/13/14 – Wednesday * Universal Studios Hollywood * Hollywood Visitors Information Center * Hollywood Bowl * Hollywood Boulevard / Hollywood Walk of Fame * TCL Chinese Theatre * Hollywood Sign 8/14/14-Thursday * Beverly Hills * China Town * Cathedral of Our Lady of the Angels * Little Tokyo * Drop off Ting and Yuqing at hotel * Omni Los Angeles Hotel 251 South Olive St * Drop off rental car Other * Six Flags Magic Mountain * Outlet Mall * Beach * Buy drinks/water/milk for breakfast * Bring hat, swimsuit, and sunscreen Southern California CityPASS SeaWorld * General admission to the world-famous aquatic theme park including all rides and shows. * The voyage begins at SeaWorld. Connect with the sea like never before. Be awed by Shamu in...
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...Cyber-shot User Guide undefined Search Search Print Top page Before Use Shooting Viewing Using MENU items (Shooting) Using MENU items (Viewing) Changing settings Viewing images on a TV Using with your computer Printing Troubleshooting Precautions/About this camera Contents list DSC-RX100 User Guide Use this manual if you encounter any problems, or have any questions about the camera. Back to top Copyright 2012 Sony Corporation Cyber-shot User Guide undefined Search Search Print Top page > Before Use Before Use Shooting Viewing Using MENU items (Shooting) Using MENU items (Viewing) Changing settings Viewing images on a TV Using with your computer Printing Before Use How to use this User Guide How to use this User Guide Names of parts and list of icons displayed on the screen Names of parts List of icons displayed on the screen Using the strap Using the wrist strap Using the shoulder strap (sold separately) Using the control wheel Troubleshooting Precautions/About this camera Contents list Using the control wheel Using the In-Camera Guide In-Camera Guide Shooting Tip Back to top Copyright 2012 Sony Corporation Cyber-shot User Guide undefined Search Search Print Top page > Shooting Before Use Shooting Viewing Using MENU items (Shooting) Using MENU items (Viewing) Changing settings Viewing images on a TV Using with your computer Shooting Shooting still images Shooting still images Zoom (Still images) Shooting movies...
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...Identify an episode of strategic change for an organisation of your own choice. How appropriate was the approach to strategic change given the issues faced by the organisation? Critically evaluate the effectiveness of the strategic leadership during the change process. Identify the impact of the change episode upon the key resources and core competencies of your organisation. This paper will analyse a recent period of strategic change at The Walt Disney Company which began in 2005 with the appointment of current CEO Robert Iger. The company began to experience halted growth during the late 1990s. The former CEO Michael Eisner had been successful himself in the late 1980s in changing the company during what is known as the Disney Renaissance. Eisner successfully concentrated the company’s energy back into producing animated films and helped the company to create now-classic names such as The Little Mermaid, Beauty and the Beast, The Lion King, Aladdin and others. However starting in 1999 share prices began to fall as changes in Disney’s competitive environment, consumer preferences and technology combined to alter its strategic context – which posed problems for the company in aligning its strategic objectives with its organisational structure and culture. Eisner was well known for his micromanagement and top down approach to management (Gunther, 1999), which served the company well during the 1990s when he could focus on single brands. The production of animated feature films...
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...Unit 5: Managing service levels CONTENTS A. PAGE B. C. D. E. F. G. INTRODUCTION TO UNIT 3 Aims 3 Your learning outcomes 3 Essential and suggested reading 4 SERVICE EXPECTATIONS 5 Customer expectations 5 Service encounter experience 5 Organisational change of focus 7 Ensure that segments are compatible (managing the segment portfolio) 7 Segment management 8 SERVICE LEVELS AND STANDARDS 9 Introduction to expected service levels 9 Problems in defining and agreeing service levels 9 Expected service levels versus service standards 10 Developing a set of service standards 11 How many service standards are necessary? 11 Planning service standards 12 Implementation of service standards 12 How can service standards be used? 13 Review of service standards 13 SERVICE RECOVERY 17 What happens when things go wrong? 17 Conflict management 19 Service recovery processes 19 Effective service recovery 20 Building trust 21 SUMMARY 22 NOTES AND GUIDANCE ON THE SELF-ASSESSED ASSIGNMENTS 23 Self assessed assignment 1 23 Self assessed assignment 2 24 REFERENCES 25 1 Unit 5: Managing service levels Blank page 2 Unit 5: Managing service levels A. INTRODUCTION TO UNIT This unit looks at the expectations of the customer and how they relate to managing service levels. It also covers managing service levels with service standards, service guarantees and service level agreements (SLA). It investigates what goes wrong...
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...This book has been optimized for viewing at a monitor setting of 1024 x 768 pixels. MADE TO STICK random house a new york MADE TO STICK Why Some Ideas Survive and Others Die • • • C H I P H E AT H & D A N H E AT H Copyright © 2007 by Chip Heath and Dan Heath All rights reserved. Published in the United States by Random House, an imprint of The Random House Publishing Group, a division of Random House, Inc., New York. Random House and colophon are registered trademarks of Random House, Inc. Library of Congress Cataloging-in-Publication Data Heath, Chip. Made to stick : why some ideas survive and others die / Chip Heath & Dan Heath p. cm. Includes index. eISBN: 978-1-58836-596-5 1. Social psychology. 2. Contagion (Social psychology). 3. Context effects (Psychology). I. Heath, Dan. II. Title. HM1033.H43 2007 302'.13—dc22 2006046467 www.atrandom.com Designed by Stephanie Huntwork v1.0 To Dad, for driving an old tan Chevette while putting us through college. To Mom, for making us breakfast every day for eighteen years. Each. C O N T E N T S INTRODUCTION WHAT STICKS? 3 Kidney heist. Movie popcorn. Sticky = understandable, memorable, and effective in changing thought or behavior. Halloween candy. Six principles: SUCCESs. The villain: Curse of Knowledge. It’s hard to be a tapper. Creativity starts with templates. CHAPTER 1 SIMPLE 25 Commander’s Intent. THE low-fare airline. Burying the lead and the inverted pyramid. It’s the...
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...Capstone Project Ford Motor Company Submitted By Anurag Vats Ford Motor Company Company Information and Core Activities Ford Motor Company (Ford), incorporated in 1919, is a producer of cars and trucks. The Company and its subsidiaries also engage in other businesses, including financing vehicles. The Company operates in two sectors: Automotive and Financial Services. Its Automotive Sector includes Ford North America, Ford South America, Ford Europe and Ford Asia Pacific Africa. Financial Services includes Ford Motor Credit Company and Other Financial Services. Ford North America includes the sale of Ford- and Lincoln-brand vehicles and related service parts in North America (the United States, Canada and Mexico), together with the associated costs to develop, manufacture, distribute and service these vehicles and parts. Ford South America includes the sale of Ford-brand vehicles and related service parts in South America, together with the associated costs to develop, manufacture, distribute and service these vehicles and parts. Ford Europe includes the sale of Ford-brand vehicles and related service parts in Europe, Turkey and Russia, together with the associated costs to develop, manufacture, distribute and service these vehicles and parts. Ford Asia Pacific Africa includes the sale of Ford-brand vehicles and related service parts in the Asia Pacific region and South Africa, together with the associated costs to develop, manufacture, distribute and service these vehicles...
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...BUSINESS EDUCATION KRISHNA PRIYA & DR. K. S. CHANDRASEKAR CREDIT MANAGEMENT OF INDIAN COMMERCIAL VEHICLE INDUSTRY N. VELMATHI & DR. R. GANESAN EVALUATION OF PASSENGER SATISFACTION AND SERVICE QUALITY IN INDIAN RAILWAYS - A CASE STUDY OF SOUTH CENTRAL RAILWAY USING RAILQUAL M. DEVI PRASAD & DR. B. RAJA SHEKHAR A STUDY OF TERTIARY EDUCATION AND SHIFTS IN GLOBALLY MOBILE STUDENTS DR. Y. V. REDDY & D. M. DESHPANDE DIMENSION OF FINANCIAL PERFORMANCE OF CEMENT UNITS IN SOUTH INDIA - AN EMPHIRICAL STUDY (Z SCORE ANALYSIS) DR. R. SRINIVASAN & C. U. TIRIPURA SUNDARI AN EMPIRICAL ANALYSIS OF FINANCIAL LEVERAGE, EARNINGS AND DIVIDEND: A CASE STUDY OF MARUTI SUZUKI INDIA LTD. DR. SANJAY J. BHAYANI & DR. BUTALAL AJMERA SERVICES MARKETING DYNAMICS – AN EXAMINATION OF SPORTS SPONSORSHIP...
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...BUSINESS EDUCATION KRISHNA PRIYA & DR. K. S. CHANDRASEKAR CREDIT MANAGEMENT OF INDIAN COMMERCIAL VEHICLE INDUSTRY N. VELMATHI & DR. R. GANESAN EVALUATION OF PASSENGER SATISFACTION AND SERVICE QUALITY IN INDIAN RAILWAYS - A CASE STUDY OF SOUTH CENTRAL RAILWAY USING RAILQUAL M. DEVI PRASAD & DR. B. RAJA SHEKHAR A STUDY OF TERTIARY EDUCATION AND SHIFTS IN GLOBALLY MOBILE STUDENTS DR. Y. V. REDDY & D. M. DESHPANDE DIMENSION OF FINANCIAL PERFORMANCE OF CEMENT UNITS IN SOUTH INDIA - AN EMPHIRICAL STUDY (Z SCORE ANALYSIS) DR. R. SRINIVASAN & C. U. TIRIPURA SUNDARI AN EMPIRICAL ANALYSIS OF FINANCIAL LEVERAGE, EARNINGS AND DIVIDEND: A CASE STUDY OF MARUTI SUZUKI INDIA LTD. DR. SANJAY J. BHAYANI & DR. BUTALAL AJMERA SERVICES MARKETING DYNAMICS – AN EXAMINATION OF SPORTS SPONSORSHIP...
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