...| E – COMMERCE STRATEGY–CMH520 | GROUP WORK | JENNIFER KIUGUEVANS ODERO 1009983E-Banking"Discuss E-banking". | Table of Contents 1. INTRODUCTION 2 2. History of E-Banking 3 3. Forms of e-banking 4 i. Automated Teller Machines (ATM): 4 ii. Mobile/SMS Banking: 4 iii. Smart Card/Debit Card: 5 iv. Internet Banking/ Online Banking: 5 v. Self Service PC Banking: 6 4. Why the drive towards e-banking 7 REFERENCES 11 1. INTRODUCTION E-banking is defined as a fully automatic service for traditionally banking customer’s products based on information technology platforms. E-banking services provide customer access to accounts, the ability to move their money between different accounts or making payments via e-channels. The advantages generated by this services have determined an accelerate developing of this industry over the entire world. E-banking relies heavily on information and communication technology (ICT) to achieve its promise for 24 hours availability, low error rates and quicker delivery of financial services Initially, e-banking was limited to phone banking operations and remote banking, but the range of services has increased thanks to the technological advances, the spread of online banking has coincided with the spread of high-speed broad and connections and the increasing maturation of the internet user population. 'Electronic Banking is the use of a computer to retrieve and process banking data and to initiate transactions...
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...Title: E-Commerce Course Code: 435 An assignment prepared as a part of BBA program by the students of 4th year 2nd Semester, under direct supervision of Mohammad Mizenur Rahman, Assistant Professor, Department of Business Administration, Shahjalal University of Science and Technology, Sylhet-3114. Assignment on: A Comparative Study on E-banking: A Study on Web information of Agrani Bank Ltd. & Mercantile Bank Ltd. Submitted to: Mohammad Mizenur Rahman Assistant Professor Department of Business Administration Shahjalal University of Science and Technology Sylhet-3114 Submitted By: Name Registration No. Subrata Ray 2007731005 Shams Md. Safwan Radi 2007731041 4th year 2nd Semester Department of Business Administration Shahjalal University of Science and Technology, Sylhet. Date of Submission: 1st January, 2012. A Comparative Study on E-banking: A Study on Web information of Agrani Bank Ltd. & Mercantile Bank Ltd. Electronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. In other words electronic banking does not mean only 24-hours access to cash through an Automated Teller Machine (ATM) or through internet or Direct Deposit of pay checks into checking or savings accounts as many consumers may think. Electronic banking (e-banking) involves many different types of transactions; it is a form of banking where...
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...investigate on electronic banking system and current scenario of e-banking in United Arab Emirates (UAE). Nowadays all the companies are trying to advance their technology and increase their output. Similarly Banks are also moving rapidly to an era of technological change. Online versions of nearly all existing payment methods are appearing rapidly bringing about profound changes in the whole system of financial services and intermediation. While many banks especially in Europe and the U.S. have adopted internet banking, this research shows that the majority of banks in U.A.E. are still in the early stages of developing e-banking. Only very few have well-developed e-banking facilities, despite all banks having an internet banking website for the convenience of their customers. This project will focus on discussing what is e-banking? What are the advantage and risk in adopting this banking system? What are the rules or guidelines to implement the system? What services does e-banking provide in the UAE and how e banking has increased the profit and efficiency of banks? 4 TOPICS PAGES 1. What is e banking?.............................................................................................................6 1.1. Understanding the basic definition of E-Banking…………………………………………….6 1.2. Features of E-Banking……………………………………………………………………………………..7 1.3. Types of E-Banking………………………………………………………………………………………....8 2. Advantage of E-Banking…………………………………………………………………………………………………9 ...
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...Introduction E-Banking is an electronic banking. Electronic banking is used through computer and associated network of systems. Electronic banking also refers to the banking done through the computer based devices. In electronic banking, the bankers utilize information technology (IT) machines to present improved and proficient services to their customers. The conventional banking is paper based banking; whereas, the e-banking is paper free banking. Electronic banking (e-banking) has finished significant impact on our banking and financial industry in the last 10 years. It is getting gradually increasingly trendy as the level and value of transactions have exposed a significant development...
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...2 E-Banking Tools 2 ATM 2 Mobile banking 3 Credit Card 3 Objectives of the Study 3 Methodology of the study 3 Data Source: 3 Sampling Plan: 4 Research Hypotheses: 4 Limitations of the study and further agenda for research 4 Literature Review 5 Findings 6 Using e-banking tools are easy and convenient 6 Using e-banking tools are safe 8 Transaction of money is easy with E- banking tools. 10 Privacy protection provided E-banking tools 12 Regression (ATM) 14 Regression (Internet Banking) 17 Regression (Mobile Banking) 19 Problems in E-Banking in Bangladesh 22 Grievance Settlement in e-banking 22 Increased Customer Expectations in e-banking 22 Security Problems Solving 23 Capacity/Scalability related Problems 23 Commonly Used Procedures of Handling Grievance 23 Internal Machinery to Handle Customer Complaints 24 Recommendations 25 Conclusion 25 Part-A Introduction: This is an era of electronic banking. E-banking refers to systems that enable bank customers to access accounts and general information on bank products or services through a computer or other intelligent device. E-banking offers speedier, quicker and dependable services to the customers for which it may relatively satisfy better than manual banking system. The rationale of this report is to recognize the impact of variables of e-banking on customer pleasure in Bangladesh. Gradually electronic banking is gaining much importance in Bangladesh. Customers‟ liking is necessary for the banking sector...
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...is a great pleasure for me to put on records my appreciation and gratitude towards Mrs. Vandana Bharti (A.H.O.D. of M.B.A. Department) for his encouragement towards preparation of this report. I would like to express my deep sense of gratitude to prof. Preeti singh for giving me valuable suggestion and encouragement. I offer heart felt thank to my Parents, Brothers and all my friends for their moral support and inspiration Shilpa Senger Contents INTRODUCTION 5 Objective: 6 Project Intention: 6 EMERGENCE OF EBANKING 6 DEFINATION OF E –BANKING: 6 CHARECTERISTIC OF E- BANKING: 7 COMMON E- BANKING SERVICE 7 Potential areas where e-Banking can be used :- 8 E- BANKING...
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...E-Banking: ‘A new era of customer satisfaction through SMS Banking’ Abdullah Hassan, BBA(Hon’s), Fourth Year, Department of Management Studies, University of Chittagong, abdtek@gmail.com Abstract According to the Euronet mobile Banking Guide, there are currently close to 400 mobile operators in over 133 countries who are signing up 4 to 6 new customers every second. That means people are now much more interested in cell phone than before. Users always seek multi-dimensional use of their cell phones. The main purpose of this paper is to find out customer satisfaction through SMS Banking. Mobile phone operators provide various value added services (VAS) to their users including banking service and other utility services with the legal agreement with respective organizations. As mobile operators are trying heart and soul to retain existing customers and enhance new customers by adding VAS, hence a mobile banking solution called SMS Banking that allows people to bank with their mobile phones and its overview are presented in paper. Introduction There are various types of E-banking that are used in the field of IT and Banking. SMS Banking is one of them. SMS stands for ‘Short Message Service’. SMS Banking allows you to check account balance, transfer amount to other account, payment of utility bills like electricity bill, gas bill and water bill etc. Short Message Service is particularly adapted to 2G networks because they require low capabilities for data exchange...
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...DEFINITION OF E-BANKING Electronic banking, also known as electronic funds transfer (EFT), is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. You can use electronic funds transfer to: 0. Have your paycheck deposited directly into your bank or credit union checking account. 1. Withdraw money from your checking account from an ATM machine with a personal identification number (PIN), at your convenience, day or night. 2. Instruct your bank or credit union to automatically pay certain monthly bills from your account, such as your auto loan or your mortgage payment. 3. Have the bank or credit union transfer funds each month from your checking account to your mutual fund account. 4. Have your government social security benefits check or your tax refund deposited directly into your checking account. 5. Buy groceries, gasoline and other purchases at the point-of-sale, using a check card rather than cash, credit or a personal check. 6. Use a smart card with a prepaid amount of money embedded in it for use instead of cash at a pay phone, expressway road toll, or on college campuses at the library's photocopy machine or bookstores. 7. Use your computer and personal finance software to coordinate your total personal financial management process, integrating data and activities related to your income, spending, saving, investing, recordkeeping, bill-paying and taxes, along with basic...
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...Project of E-Banking DEFINITION OF E-BANKING Electronic banking, also known as electronic funds transfer (EFT), is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. You can use electronic funds transfer to: •Have your paycheck deposited directly into your bank or credit union checking account. •Withdraw money from your checking account from an ATM machine with a personal identification number (PIN), at your convenience, day or night. •Instruct your bank or credit union to automatically pay certain monthly bills from your account, such as your auto loan or your mortgage payment. •Have the bank or credit union transfer funds each month from your checking account to your mutual fund account. •Have your government social security benefits check or your tax refund deposited directly into your checking account. •Buy groceries, gasoline and other purchases at the point-of-sale, using a check card rather than cash, credit or a personal check. •Use a smart card with a prepaid amount of money embedded in it for use instead of cash at a pay phone, expressway road toll, or on college campuses at the library's photocopy machine or bookstores. •Use your computer and personal finance software to coordinate your total personal financial management process, integrating data and activities related to your income, spending, saving, investing, recordkeeping, bill-paying and taxes, along with basic...
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...PROJECT OF E-BANKING DEFINITION OF E-BANKING Electronic banking, also known as electronic funds transfer (EFT), is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. You can use electronic funds transfer to: •Have your paycheck deposited directly into your bank or credit union checking account. •Withdraw money from your checking account from an ATM machine with a personal identification number (PIN), at your convenience, day or night. •Instruct your bank or credit union to automatically pay certain monthly bills from your account, such as your auto loan or your mortgage payment. •Have the bank or credit union transfer funds each month from your checking account to your mutual fund account. •Have your government social security benefits check or your tax refund deposited directly into your checking account. •Buy groceries, gasoline and other purchases at the point-of-sale, using a check card rather than cash, credit or a personal check. •Use a smart card with a prepaid amount of money embedded in it for use instead of cash at a pay phone, expressway road toll, or on college campuses at the library's photocopy machine or bookstores. •Use your computer and personal finance software to coordinate your total personal financial management process, integrating data and activities related to your income, spending, saving, investing, recordkeeping, bill-paying and taxes, along with basic...
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...Non Verbal Communication Communication without using words called non-verbal communication. In this type of communication there is no use of either words or written message. Here message conveyed through body movements, paralanguage or by facial expressions. In the words of Thill and Bovee, “Non verbal communication is the process of communicating without words. “ Lesikar and Pettit said that, “Non verbal communication means all communication that occours without words” Example: A pounding first on a table means anger A forefinger and thumb touching to form a circle ‘means OK V=Victory sign In short we can say in non-verbal communication we convey message through body movements, paralanguage, facial expressions and by different symbols. Different Types of Non Verbal Communication We can express our feelings by our facial expression, eye movement, body movement or simply by touching others. So it can be observed that there are different types of non verbal communication. See all 3 photos 1.Facial Expression: Face is the index of mind. It tells us what is happening within a man. Facial expression especially movements of eyes have different meanings. Happiness, Sorrow, Fear and all types of emotion can be expressed through our face and eyes. See all 3 photos 2.Tone and volume of voice (Paralanguage): Different tone of voice can create different meanings of same word. In the world of Leisker and Pettit, “Paralanguage involves how we say something.” Thus our...
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...The reason of using E-banking A well developed city with over 7 million citizens, Hong Kong, currently it has about 38 authorized institutions providing E-banking system among Hong Kong (Press release, 2004). Accordingly, this report is to examine the reason why people choose to use E-banking in Hong Kong rather than using traditional bank services and provide an overview on the advantage and disadvantage of using E-banking. After that, we will provide a recommendation on attracting more customers to use E-banking. Nowadays, more and more technology products are launched into the world, for example, smart devices such as iPhone, iPad, computer, and those technologies are designed to convince people in daily. At the same time, because of the fast development of smart devices, there are a lot of apps, software, internet page and etc., which are designed for those smart device users to use that aim to create a bridge to can allow people communication with the world all the time. X and Y generation are having a better education, therefore, they are easy to be received and accepted more information about new technology and use them. E-banking is an example that recorded the change in the world. E-banking provides 24 hours non-stop service on the Internet; users can manage their financial project all the time wherever they are. (Durisin, 2013) It also helps to reduce the operating cost of bank human resources (Mukherjee, 2013). However, there are people who still worry about...
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...E-banking product available in Bangladesh E-banking product and services can include wholesale products for corporate customers as well as retail and fiduciary products for individual customers. Ultimately the product and services obtained through internet banking may mirror product and services offered through other bank delivery channels. A brief description of e-banking products are described below Automated teller machine: An automated teller machine (ATM) is a computerized telecommunication device that provides a financial institution’s customers with a method of financial transaction in a public space without a need for a human clerk or a bank teller. Debit card: A debit card is a plastic card which provides an alternative payment method to cash. While making purchases. The amount of a transaction is typically displayed on a card reader, after which the customer swipes the card and enters the pin number. There is usually a short delay while the EFTPOS (electronic fund transfer at point of sale) terminal contact the computer network (over a phone line and mobile connection) to verify the authorize the transaction. Credit card: A credit card is a system of payment named after the small plastic card issued to users of the system. A credit card is different from a debit card in that it does not remove money from the user’s account after every transaction. In the case of credit card the issuer lends money to the customer. It is also different from a charge card though...
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...E-banking in Bangladesh: An exploratory study on how the banks are adopting with e-banking E-banking in Bangladesh: An exploratory study on how the banks are adopting with e-banking Prepared for: Mr. Shubhankar Shil Assistant Professor School of Business Administration University of Liberal Arts Bangladesh Course Teacher Insurance and Leasing Prepared by: Muntasir Rashid Khan Student ID. 1268 BBA Program (1st Batch) Department of Finance & Banking JahangirnagarUniversity Savar, Dhaka-1342 March 08, 2012 Letter of Transmittal March 08, 2012 Mr. Shubhankar Shil Assistant Professor School of Business Administration University of Liberal Arts Bangladesh Subject: Submission of Term Paper Dear Sir: I have great pleasure to submit my required term paper on E-banking in Bangladesh: An exploratory study on how the banks are adopting with e-banking. I have provided my best effort to conduct this report. Now I am presenting my report for kind assessment and hope that it will fulfill your satisfaction. Any kind of suggestion or recommendation from your side will be highly appreciated. Thank you. Sincerely yours, |..................... | | | |Muntasir Rashid Khan | |Student ID. 1268 | BBA Program (1st Batch) Department of...
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...CAN E-BANKING SERVICES BE PROFITABLE? Olga Luštšik[1] Abstract For the last few years European banks have spent billions of euros into new electronic channels. But after some years of excitement banks long-waited sky-rocketing profits from this area didn’t occur. Estonian banks have also invested in expanding and improving the IT systems and a number of new e-banking services have been developed. Until recent time, most of the pricing decisions for e-bank services were made based on a gut feeling as current financial management information systems didn’t support such analysis. In the article author explores the implementation techniques of Activity Based Costing (ABC) in banking sector on example of an Estonian bank in order to analyze the cost structure for traditional and electronic channel transactions. The article shows how it is possible to implement ABC in banking sector and proofs empirically that electronic channels provide cost saving for banks and for bank clients. JEL classification numbers: G21, L11, L86, M40, O31 Keywords: e-banking, profitability, activity based costing 1. INTRODUCTION A few years ago no self-respecting financial consultant would travel without it: the bar chart showing that the marginal cost of Internet banking transactions was a tiny fraction of the cost of branch banking. It was the chart that launched dozens of stand-alone Internet banks. As a result, European banks have poured billions of euros into building...
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