...INTRODUCING e-GOV: HISTORY, DEFINITIONS, AND ISSUES Åke Grönlund Örebro University, ake.gronlund@esi.oru.se Thomas A. Horan Claremont Graduate University, ABSTRACT The e-Gov field (also called Electronic Government, Digital Government, Electronic Governance, and similar names) emerged in the late 1990´s. Since then it spurred several scientific conferences and journals. Because the field grew considerably in size, both its contents and position with respect to other research fields and disciplines need to be explained and discussed. What is e-Gov? What is e-Gov research? What does it mean for the field of Information Systems? This paper briefly sketches the short eGov history and current status, and discusses the content of the field as it appears in current research. We conclude with a discussion of e-Gov as a research field of interest both as a new application area for IS theories and methods and as a source of new insight. Keywords: electronic government, governance I. INTRODUCTION The e-Gov (Electronic Government or Electronic Governance) field1 emerged in the late 1990´s as a context within which to share experiences among practitioners. Over the past few years eGov gave rise to several conferences with more and more scientific content. Some specialized journals now appear. Because the field grew to considerable size, both its contents and position with respect to other research fields and disciplines needs to be explained and discussed. What is e-Gov? What is e-Gov research...
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...E-Governance for Rural Development Swati Bhatt Sr. Lecturer (Marketing Area), Dept of Management Studies India is a land of diversity. This diversity spans across culture, tradition, language, geography and the economic condition of the people. It is a nation that has a significant number of people who are below the minimal socio-economic benchmarks. This includes rural and urban poor, women in rural areas, street children, people belonging to historically disadvantaged castes and people living in less developed areas. The vulnerability of these sections of society has increased with globalization and this section is prone to become even more marginalized - economically and socially. Successive governments have committed themselves to addressing these divides, but effective implementation of various economic development programmes aimed at individuals belonging to these sections of society has proved an elusive goal. During the 1980s and early 1990s, initial attempts towards e-Governance were made with a focus on networking government departments and developing in-house government applications in the areas of defence, economic monitoring, planning and the deployment of IT to manage data-intensive functions related to elections, census, tax administration etc.80 These applications focused on automation of internal government functions rather than on improving service delivery to citizens. Over the past decade or so, there have been islands of e-Governance initiatives...
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...sustaining relationships between, within and outside government. The purpose of managing out is to ensure that the public sector develops strong relationships with the external world. This may include groups, organisations or individuals who are users of government services; collectively they are referred to as citizens. Key Factors The key factors underpinning public sector reform include, but are not limited to the following:- - Demand by the public for improved quality of service and improved service delivery. This may also include customisation of services so they are relevant to the individual, community or organisation; - Changes in public policy or direction which includes stakeholder engagement that ensures benefits realisation where the end-user receives the benefits of the project. The New South Wales (NSW) Department of Finance and Services (2011, p. 27), states benefits realisation is “measurable improvement resulting from an outcome which is perceived as an advantage by a stakeholder”; - Requirements for transparency and accountability because of the application of information and communication technologies (ICT) in governance systems and processes. Riley (2002), refers to this concept as e-governance (see Figure 1); - Increased emphasis on partnerships to meet pressures of globalisation and ensure that there is a joint vision and cost savings (Briggs 2006 and MacDermott 2008); - A shift in political discourse to ‘the Third Way’ (Rose 2001). This can be described...
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...PRIORITIES IN E-GOVERNANCE RESEARCH PAPER SUBMITTED BY Lokesh Sharma Ankita Prasad Contents Abstract 4 Introduction 4 Research Objective 8 Literature Review 9 Research Approach 10 Impact Assessment of various projects 11 Union Government MMPs 11 MCA21 11 Online Passport Services: 12 Online Income Tax 13 Pension 14 Banking 15 E-office 15 Central Excise 16 U.I.D 17 Insurance 17 State Government MMPs 18 Land Records 18 Road Transport 18 Agriculture 19 Police 19 Treasuries 19 Municipality 20 Commercial Taxes 21 Gram Panchayats 21 Employment Exchange 21 Integrated MMP 22 CSC 22 e-Courts 22 e-Trade 22 India Portal 23 National Service Delivery Gateway 23 e-Biz 23 e-Procurement 23 Prioritizing with respect to parameters 24 Conclusion 25 References 26 Abstract e-Governance is the form of interaction between government and citizens ,businesses and other arms of government using information technology .These technology can help government is fulfilling various needs like improved interaction between business and industries ,better delivery of services to citizens ,improved interactions with business and industry ,better...
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...Summary More than half of the population of the Earth now live in urban areas (United Nations, 2012). Modern cities face many challenges and opportunities because of this. The challenges range from providing a good quality of life for citizens to ensuring appropriate socio-economic development year on year, while the opportunities can be seen in businesses becoming more efficient and innovative, to the reduction of crime through the use of ICTs in policing. The concept of making cities “smart” has grown out of the need for cities to meet these challenges and opportunities. Based on an analysis of the literature on Smart Cities1, Future Internet2 and Open Living Labs3, this paper examines, from the perspective of Information and Communication Technology (ICT) usage, what the essential components are for making a city “smart”. It outlines five essential ICT elements that cities need to acquire or develop on their path to becoming smarter. The paper then comments on the non-material essentials that also make up a good ICT strategy for smart cities. It argues that along with the five ICT essentials outlined in this paper, cities must develop sustainable partnerships and cooperation strategies among main stakeholders to ensure the effective sharing of common city resources among citizens and businesses. If this is achieved, urban and regional innovation ecosystems can develop, in turn, speeding up the process of becoming a "smart city". 1 http://www.eu-smartcities.eu/ ...
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...Social Audit: A Toolkit A Guide for Performance Improvement and Outcome Measurement CENTRE FOR GOOD GOVERNANCE Knowledge Technology People Social Audit: A Toolkit No part of this book may be reproduced in any form without permission in writing from the publisher, except by a reviewer or a research scholar who may quote brief passages in a review in a magazine or a newspaper or for research purposes as the case may be. Copyright CGG 2005 Printed and published by the Director General & Executive Director, Centre for Good Governance Dr MCR HRD IAP Campus, Road No. 25, Jubilee Hills, Hyderabad 500 033. 2 |||Social Audit: A Toolkit| |||||| |||||| |||||| ||Contents|||| |Preface|||| |List of abbreviations|||| SECTION – I. SOCIAL AUDIT EXPLAINED|7|| 1.|Introduction to Social Audit|9| 2.|Accountability Mechanisms: Cases from India|10|| 3.|Social Audit Vs Other Audits|13|| 4.|History of Social Audit|14|| 5.|Stakeholders and Social Audit|15|| 6.|Principles of Social Audit|17|| 7.|Uses and Functions of Social Audit|18|| 8.|Benefits of Social Auditing for Government Departments|19|| 9.|The Design and Methodology|20|| 10.|Social Audit for Government of Andhra Pradesh|21|| 11.|Good Governance and Social Audit|22|| 12.|Social Auditing and Performance Evaluation|24|| 13.|How does Social Audit work?|25|| 14.|Who can use Social Audit?|26|| 15.|Social Audit and Social Capital|27|| 16.|Designing...
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... Divyank Shekhar Singh (2010IPG-34) Pradeep Kr. Meena(2010IPG-109) ABV INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT GWALIOR-474 010 2013 CANDIDATE/S DECLARATION We hereby certify that the work which is being presented in the B. Tech. Project Report entitled “Relationship Marketing Index Using Holistic Approach”, in partial fulfillment of the requirement for the award of the Degree of Bachelor of Technology and submitted to the institution, is an authentic record of our own work carried out during the period from May/2013 to September/2013 under the supervision of Prof. Deepali Singh. I/we also cited the reference about the text(s)/figure(s)/table(s) from where they have been taken. The matter presented in this report has not been submitted by us for the award of any other degree elsewhere. Date: Signature of Candidates Katum Yomcha Divyank Shekhar Singh Pradeep Kr. Meena (2010 IPG 050) (2010 IPG 034) (2010 IPG 109) This is to certify that the above statement made by the candidate is correct to the best of our knowledge. Date: Signature of Research Supervisor(s) ...
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...Integrity System, Internal Control System and Leadership Practices: A Review Study Mohamad Azizal Abd Aziza, Hilmi Ab Rahmanb, Md. Mahmudul Alamc, Jamaliah Saidc* a Faculty of Accountancy, Universiti Teknologi MARA (UiTM), Shah Alam, Selangor, Malaysia b Universiti Teknologi MARA (UiTM) Kelantan Campu, Malaysia c School of Business, Universiti Utara Malaysia c Accounting Research Institute (ARI), Universiti Teknologi MARA (UiTM). Shah Alam, Selangor, Malaysia Abstract Currently, governance in public administration has become a global issue as a result of the continuous stream of governance failures, fraud, inefficiency, corruption, and poor internal control and financial management. Public sectors worldwide are now under pressure to justify the sources and utilizations of public resources as well as improving the performance in their services delivery. Now it is considered as public rights to monitor the transparency and efficiency of public administration. To ensure good governance, understanding the way to improve accountability in public sector is very essential. Therefore, to enhance the accountability in the public sector, based on the literature review this study discusses on the organizational internal factors that has influences on accountability; integrity system, internal control system and leadership qualities. This study could assist policy makers to establish more accountability among different departments and agencies of government. © 2015 The Authors...
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...Study President Obama’s Vision for IT and the Federal Government Some have argued that President Barack Obama’s technology agenda is game changing Learning, Dorris, © Jones & Bartlett (McClure andLLC 2010). The agenda brings together collabora© Jones & Bartlett Learning, LLC tion, participation, and transparency to government NOT FOR SALEtech- DISTRIBUTION through information OR NOT FOR SALE OR DISTRIBUTION nology (IT). Collaboration can be seen through free tools and technologies that provide fast, cheap, and effective support to increase citizen interaction with the federal government. In addition, social media networks such as Twitter, Facebook, MySpace, and YouTube are now used by many federal agencies. & Bartlett Learning, LLC © Jones & been a deluge of data proFinally, through increased participation there hasBartlett Learning, LLC R SALE OR DISTRIBUTION vided to the public, which providesNOT opportunities for citizens to interact more FOR SALE OR DISTRIBUTION with their governments. However, with this increase in collaboration, participation, and transparency there are some opportunities and challenges. Disclosure...
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...Interaction, 9(2), 1-19, April-June 2013 1 Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan Omar Al Hujran, Department of Management Information Systems, Princess Sumaya University for Technology, Amman, Jordan Anas Aloudat, Department of Management Information Systems, University of Jordan, Amman, Jordan Ikhlas Altarawneh, Prince Sultan College for Business & Tourism, Al-Faisal University, Abha, Saudi Arabia ABSTRACT The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions...
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...The Misunderstanding of Internet Freedom The public governance has been a significant part of every system. People as citizens always discuss their opinions with each other. In accordance with the system which they are ruled, their discussions have an effect on the rules and regulations of the government. In modern societies which embrace democracy as management system, the influence of public determination is predominant. As it is mentioned above sharing and declaring public decision is the milestone of governance in such societies. Therefore, the more advanced ways people have to communicate, the more they can contribute to the improvement of democracy. If it is compared with the past, people have faster, cheaper and much more effective communication tools in order to exchange and spread their ideas. The Internet and new communication technologies enhance democracy by making any kind of information accessible and by providing people with rapid and cheap communication. The Internet enables the improvement of democracy because it gives people the opportunity to be aware of current issues. It offers a wide range of information to everyone regardless of their status. People who are interested in a topic can access plenty of data about what they are looking for. It is not anymore the case that people have to delve into books in libraries in order to find a useful resource which contains relevant information. People already have a well-organized library which searches and introduces...
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...................................................................................ix 1. Study Objectives and Methodology ...................................................................................................................... 1 1.1 Objectives ............................................................................................................................................................ 1 1.2 Approach and Methodology .................................................................................................................................. 1 2. Part 1. Human Rights and Economics: Tensions, Synergies, and Ways Forward.................................................... 3 2.1 Putting Human Rights in Perspective...
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...A Study On “Social capital and relation with Good Governance (GG)”. Tanzina Ferdous Department of Public Administration University of Dhaka. Preamble One of the most striking developments in social science over the last decade is the rise of interest in social capital as a mechanism for understanding socioeconomic phenomena. “Social Capital”, it’s a sociological concept, which refers to connection within and between social networks. Ours is an age of modern democracy. And this democracy is much more related to the term Social Capital. Social Capital stands for network building with one another in the society and mutual trust and belief among the people in the society. And democracy runs smoothly in that society where the Norms, Values and Networks that mean the bondage among the general people is much more strong. The term good governance is an adjective of “governance”; governance can be defined as power which exercises for effective conduct of country’s economy and social resources. The governance is good when it is able to attain this theoretical objective. Good governance can play a vital role for a healthy and independent economy and culture. And Good Governance can be ensured only when the Social Capital is strong in any society. So it can be obviously said that there is a potential relationship among Social Capital and Good Governance in the modern world perspective. Concept of Social Capital Social Capital is a Buzzword in the recent phenomenon. A growing body of research...
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...people but it is also the responsibility of those who are the holders of that information. They are also equally responsible for passing those to the general people with full efficiency and accuracy. Sadly due to the negligence of both parties this information flow is reduced compared to the early days since the nation’s independence in 1971. Lots of problem is faced by the nation’s citizens specially the people who belong to the rural areas. Due to unaware of their own right, thousands of people had faced difficulties on both professional and personal context. Our focus is on the factors of this decreased information flow as well as the initiatives to be taken which can reduce this massive problem in our country. Contents: • Introduction • Theoretical Overview • Findings o Definition of RTI o History and background o A brief overview of RTI 2009 o RTI and governance o Some common aspects of RTI o Implementing RTI in Bangladesh o Benefits of RTI o Applications of RTI o E-governance • Conclusion • Recommendation • Bibliography...
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...[pic] ADVANTAGES OF GOOD GOVERNANCE IN A COUNTRY Governance definition varies from an institution to another, an author to another and from one setting to another. This paper intertwines various definitions of governance as a basis of understanding good governance, outlines the principles of good governance, and discusses the advantage of good governance based on six key principles with variance examples across the continent. 1.1 INTRODUCTION Governance refers to the manner in which public officials and public institutions acquire and exercise the authority to provide public goods and services, including the delivery of basic services, infrastructure, and a sound investment climate (World Bank, 2007). It is also the exercise of power or authority; political, economic, administrative or otherwise to manage a country's resources and affairs (Kefela, 2011). The United Nation (2008) has defined governance in terms of process of government action and how things are done, not just what is done. Governance covers the quality of institutions and their effectiveness in translating policy into successful implementation, which includes the mechanisms, processes and institutions through which citizens and groups articulate their interests, exercise their legal rights, meet their obligations and mediate their differences (Kefela, 2011). The referred institutions are the bodies setting formal rules (property rights, rule of law etc) while taking...
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