...Arabian Citizens to Adopt e-Government Services Sulaiman A. Alateyah, Richard M. Crowder, and Gary B. Wills Abstract—This paper discusses e-government, in particular the challenges that face adoption in Saudi Arabia. e-government can be defined based on an existing set of requirements. In this research we define e-government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communications technology to deliver and consume services. e-government has been implemented for a considerable time in developed countries. However, e-government services still face many challenges in their implementation and general adoption in many countries including Saudi Arabia. It has been noted that the introduction of e-government is a major challenge facing the government of Saudi Arabia, due to possible concerns raised by its citizens. In addition, the literature review and the discussion identify the influential factors that affect the citizens’ intention to adopt e-government services in Saudi Arabia. Consequently, these factors have been defined and categorized followed by an exploratory study to examine the importance of these factors. Therefore, this research has identified factors that determine if the citizen will adopt e-government services and thereby aiding governments in accessing what is required to increase adoption. Index Terms—Adoption, citizens’ intention, e-government, G2C, influential factors. ...
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...International Journal of Technology and Human Interaction, 9(2), 1-19, April-June 2013 1 Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan Omar Al Hujran, Department of Management Information Systems, Princess Sumaya University for Technology, Amman, Jordan Anas Aloudat, Department of Management Information Systems, University of Jordan, Amman, Jordan Ikhlas Altarawneh, Prince Sultan College for Business & Tourism, Al-Faisal University, Abha, Saudi Arabia ABSTRACT The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction...
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...Measuring customers’ satisfaction with E-government services in Egypt "A case study of E-Education Services" 1 Contents I.Introduction and research problem II.The E-government and customer satisfaction (Theoretical Framework) a- E-government services b- Customer satisfaction c-The relationship between the two concepts Page number 3 4-7 III.Measuring customers’ satisfaction with E-government services in Egypt (A case study on E-education services) a- The Egyptian experience in applying the E-government services. b- The satisfaction of the customers (students) with in E-education services. c- Evaluating of the E- services and addressing the challenges and the opportunities. IV.Conclusion V.References Annex 1- Egypt's short country fact sheets 7-12 13 14-16 17-21 2 I. Introduction E-government is one of the obvious manifestations of the adoption of information and communication technologies in the public work place. It implies the delivery of government services to customers, business partners, government employees, and other government agencies (Deloitte Research, 2000). Elmargamid and McIver (2001) classified E-government services into four levels; one-way information provision, bi-directional information on demand, complex transactional services to the creation of e-customer portals. Examples of these services are vast including; birth and death certificates, property taxes, vehicle taxes, income returns taxes, shop...
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...from e-Government services: Lessons from Jordan”, Government Information Quarterly 277–288. This study is about the identification of the determinants that influencing the users satisfaction towards e-Government services portal which was held in Jordan. in other words its about the determination Jordanians’ e-Satisfaction with Jordan’s e-Government services portal. Five factors were identified through past literature review includes security and privacy, trust, accessibility, awareness of public services, and quality of public services, that may affect the Jordanians' level of satisfaction towards using the Jordan e-Government portal (www.jordan.gov.jo). The survey was done among 400 employees in four universities in the northern region of Jordan and based on the data collected, it was used to test the proposed hypotheses. By using the multiple linear regression and factor analyses, the empirical analysis demonstrates several key findings which indicate the usefulness and importance to unveil the key drivers of e-Satisfaction in providing portals which are compatible with citizens' needs, desires, and expectations. The research problem is that the online user's satisfaction is a multi-dimensional construct combining technical, behavioral and marketing determinants that affect acceptance, usage and users' feelings after use of any technological innovation whereby it is a crucial factor for continual usage of e-Government services and for the success or failure of e-Government...
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...Monga, A. (2008). E-government in India: Opportunities and challenges, JOAAG, Vol. 3. No. 2 E-government in India: Opportunities and challenges Anil Monga1 Abstract Public administration, governed by bureaucratic structures built on rationale principles, that dominated the twentieth century, has failed to respond to the changing requirements of the present times. E-governance, which is a paradigm shift over the traditional approaches in public administration, means rendering of government services and information to the public using electronic means. This new paradigm has brought about a revolution in the quality of service delivered to the citizens. It has ushered in transparency in the governing process; saving of time due to provision of services through single window; simplification of procedures; better office and record management; reduction in corruption; and improved attitude, behavior and job handling capacity of the dealing personnel. The present study substantiates these theoretical assumptions about e-governance by analyzing some experiences at the local, state and federal levels of government in India. Keywords: E-Government, India, Public Administration 1 Panjab University, Chandigarh, India. Email: monga_ak@yahoo.co.in 52 Monga, A. (2008). E-government in India: Opportunities and challenges, JOAAG, Vol. 3. No. 2 Introduction In the past, service delivery mechanisms of the government departments left much to be desired in India. Cramped spaces;...
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...Case 2 E-Government Increasing Productivity and Efficiency with Could and Mobile Technologies Question 1. Why are government agencies increasingly interested in using cloud and mobile technologies to accomplish their missions? Government agencies have found they could deliver the information and service by IT solutions. When using the IT in a more efficient and coordinated way, government agencies could accomplish more on tighter budgets. Using cloud computing, the federal government not only reduced the costs, but also created its large data centers. Overall, cloud and mobile technologies help a lot to improve productivity and efficiency. Question 2. Why is security even more important for government agencies than businesses in the private sector? Actually, the government should defend the country and with it, its citizens and corporations. The government agencies may have access to information and data including businesses in the private sector, even individuals in order to protect the national security. The national security is related to everyone in the country. If the country is not safe, the citizens could not live easily either. As the importance of the national security, the government agencies’ servers are usually targets for terrorists and unfriendly foreign governments. So creating a secure system and developing policies and procedures to protect the nation’s IT infrastructure from cyber threats are challenging, however, also very necessary. To some extent, the...
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...EJISDC (2004) 18, 1, 1-24 E – GOVERNMENT FOR DEVELOPING COUNTRIES: OPPORTUNITIES AND CHALLENGES Valentina (Dardha) Ndou Department of Business Administration University of Shkoder, Albania ndou@hotmail.com 1. INTRODUCTION The explosion of digital connectivity, the significant improvements in communication and information technologies and the enforced global competition are revolutionizing the way business is performed and the way organizations compete. A new, complex and rapidly changing economic order has emerged based on disruptive innovation, discontinuities, abrupt and seditious change. In this new landscape, knowledge constitutes the most important factor, while learning, which emerges through cooperation, together with the increased reliability and trust, is the most important process (Lundvall and Johnson, 1994). The competitive survival and ongoing sustenance of an organisation primarily depend on its ability to redefine and adopt continuously goals, purposes and its way of doing things (Malhotra, 2001). These trends suggest that private and public organizations have to reinvent themselves through ‘continuous non-linear innovation’ in order to sustain themselves and achieve strategic competitive advantage. The extant literature highlights the great potential of ICT tools for operational efficiency, cost reduction, quality of services, convenience, innovation and learning in private and public sectors. However, scholarly investigations have focused primarily on the...
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...e-Government Systems Quality in Kenya: Possibility on Synergy by Godfrey M karimi Email: goddie2007@yahool.com Abstract For some time the government and the private sectors have existed independently in the e-Government systems development and implementation. The two have often interacted on the outsourcing by the government and the implementation of tenders by the private sector. The government has been charged with the provision of the benchmarks and the contracted body in the private sector being required to deliver as per the set requirements. This leaves the government solely responsible for the delivery of quality e-Government systems and the private sector upbeat to delivering as per the set benchmarks. However, the two parties exist in different environments and a more involving insight into the required deliverables would achieve higher results. A partnership between the two parties would be one of the possibilities of achieving an all round perspective in ensuring high quality systems, a greater acceptability by the end users and a more satisfactory solution provision to the existent problems in the government. Besides, such a partnership would create room for donor funding and as such a growth in the e-Government systems. Introduction e-Government is the use of ICT to provide information and improve the delivery of government services to the citizens using electronic means (Ong’ondo & Kamar, 2007). e-Government systems would be used in a number...
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...Interview/Focus Discussion Guide Topic: Public Service Reforms in Kenya: A Case Study of the E-government INSTRUCTIONS: This tool seeks to obtain data on e-government in Kenya. The quality and effectiveness of this information is vital for the study. All information given will be treated with strict confidence. 1. The government of Kenya introduced the e-government program in June 2004, what would you describe as some of the key achievements over this past 10 years? 2. Based on your experience, would you say the government has done enough to leverage on ICT to improve service delivery? Explain 3. Implementation of e-government is thought to go through the following 4 stages: I) Catalogue stage (Online presence with a website, basic information and downloadable forms) II) Transaction stage (the public can make requests, process applications, make returns etc and get feedback from the government online) III) Vertical integration stage (services provision at different functional levels are linked through a shared database) IV) Horizontal integration (One –Stop –Shop, service delivery arms of government are connected to a shared database through computer interphases). From these four stages, where will you place our current e-government platform? Explain why 4. a) What would you say have been the main challenges in implementing the e-government program over the past 10 years? b) Any proposals on how these challenges...
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...A. Definisi e-Government Turban mendefinisikan e-government sebagai pemanfaatan teknologi internet untuk menyampaikan informasi dan pelayanan publik kepada masyarakat, mitra bisnis serta pihak lain yang terkait dengan pemerintah, dan orang-orang yang bekerja di sektor public[5]. Adapun Norris menjelaskan e-government sebagai “penyediaan dan penyampaian layanan informasi, secara elektronik, kepada pihak bisnis dan masyarakat, 24 jam, selama 7 hari”. Sementara West mendefinisikan e-government lebih sederhana yaitu sebagai “penyediaan dan penyampaian informasi dan layanan online melalui internet”. [6] E-Government sering disebut e-gov, digital government, online government atau dalam konteks tertentu transformational government adalah penggunaan teknologi informasi oleh pemerintah untuk memberikan informasi dan pelayanan bagi warganya, urusan bisnis, serta hal-hal lain yang berkenaan dengan pemerintahan. e-Government dapat diaplikasikan pada legislatif, yudikatif, atau administrasi publik, untuk meningkatkan efisiensi internal, menyampaikan pelayanan publik, atau proses kepemerintahan yang demokratis. Model penyampaian yang utama adalah Government-to-Citizen atau Government-to-Customer (G2C), Government-to-Business (G2B) serta Government-to-Government (G2G). Keuntungan yang paling diharapkan dari e-government adalah peningkatan efisiensi, kenyamanan, serta aksesibilitas yang lebih baik dari pelayanan publik." [7] Wikipedia E-goverment sendiri bukanlah suatu tujuan, tetapi alat...
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...East London Mosque JANUARY Zuhr ‘Asr 1.47 1.48 1.49 1.50 1.51 1.52 1.53 1.54 1.55 1.57 1.58 1.59 2.00 2.01 2.03 2.04 2.05 2.07 2.08 2.09 2.11 2.12 2.13 2.15 2.16 2.18 2.19 2.21 2.22 2.23 2.25 2.18 2.19 2.20 2.21 2.22 2.23 2.24 2.26 2.27 2.28 2.29 2.31 2.32 2.34 2.35 2.37 2.38 2.40 2.41 2.43 2.44 2.46 2.48 2.49 2.51 2.52 2.54 2.56 2.57 2.59 3.01 London Muslim Centre Fajr 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 6.18 6.18 6.18 6.18 6.18 6.18 6.18 6.18 6.17 6.17 6.17 6.16 6.16 6.15 6.15 6.14 6.14 6.13 6.12 6.11 6.10 6.09 6.09 6.08 6.07 6.06 6.05 6.03 6.02 6.01 6.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 7.00 6.45 6.45 6.45 6.45 6.45 6.45 6.45 6.45 6.45 8.02 8.02 8.02 8.02 8.02 8.01 8.01 8.00 8.00 7.59 7.59 7.58 7.57 7.56 7.56 7.55 7.54 7.53 7.52 7.51 7.50 7.48 7.47 7.46 7.45 7.44 7.42 7.41 7.39 7.38 7.36 Maghrib 2.45 2.45 2.45 2.45 2.45 2.45 2.45 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.00 3.15 3.15 3.15 3.15 3.15 3.15 3.15 3.15 3.15 4.06 4.07 4.08 4.09 4.10 4.12 4.13 4.14 4.16 4.17 4.18 4.20 4.21 4.23 4.24 4.26 4.27 4.29 4.31 4.32 4.34 4.36 4.37 4.39 4.41 4.43 4.44 4.46 4.48 4.50 4.51 4.11 4.12 4.13 4.14 4.15 4.17 4.18 4.19 4.21 4.22 4.23 4.25 4.26 4.28 4.29 4.31 4.32 4.34 4.36 4.37 4.39 4.41 4.42 4.44 4.46 4.48 4.49 4.51 4.53 4.55 4.56 ‘Ishā 5.36 5.37 5.38 5.39 5.40 5.41 5.42 5.44 5.45 5.46 5.47 5.48 5.50 5.51 5.52 5.53 5.55...
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...“Party Government” by E. E. Schattschneider, the speaker focuses on the involvement of Federalist 10, regarding to political parties in the constitutional system and interest groups. Schattschneider describes the pro-party as those who “guarantee civil rights and establishes a system of party tolerance, the right to agitate and to organize,” (Page 171) while he describes the aspects of an anti-party as the separation of powers and federalism. He says that the constitutional system created a constitution that was pro-party in one sense and also anti-party. Later in page 171, Schattschneider says that “the Constitution made the rise of parties inevitable yet was incompatible with party government,” meaning the Constitution makes it difficult for parties to function. He also claims that interests groups don’t have the agreement of people and power to control the government. At the end, he describes the law of the imperfect political mobilization of interests as the result that every individual is torn by the diversity of their own interests, making an individual a member of many groups. Schattscheider’s overview of parties in a constitutional system in “Party Government” is connected to Madison’s famous Federalist paper 10. Madison focused on the Constitution establishing an effectual government that would break and control the dangers of a faction, but at the same time to form a popular government where people have opinions. To Madison, interests groups and parties were bad,...
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...Profile: I'm a researcher in the faculty of graduate studies, Albalqa’ Applied University, Jordan. Also I'm working as Systems Operator in Computer Department and administrate over 22 branches of the company at Jordanian Electric Power Company (JEPCO). I hold B.Sc Degree in Management Information Systems (MIS), Also Master Degree in Business Administration (MBA) from Albalqa' Applied University (BAU). My research interest in the areas of e-Government, eServices, web analytics and business management. I have authored and co-authored several journal papers joint with professionals™ researchers in Ballarat, and Deakin University. Australia. |Personal Data |: |Name |: | | | |Nationality |: | | | |Birth Date |: | | | |Marital Status |: | | | |Gender |: | | | |Address |: | ...
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...| | | | 1. 안전한 전자정부를 위한 법제도 E-signatures Legislation passed in the U.S., Canada, U.K., E.U., Australia, New Zealand, and most nations around the world establishes the legality of e-signatures. Documents signed online with legally compliant e-signature software are as valid and binding as traditional pen-and-paper documents. E-signatures have been upheld in numerous court cases and, in many situations, prove to be more defensible than pen signatures. This legal strength is due to the robust authentication data captured by online signature software, which provides digital evidence of who signed a document, as well as when, where, and how they did it. Electronic Signatures in Global and National Commerce Act (U.S) The E-SIGN Act, passed by Congress in June, 2000, is the premier federal law ensuring the legality of documents executed with e-signatures in the United States. The E-SIGN Act states that contracts with electronic signatures may not be denied legal effect or ruled unenforceable because they were created digitally. Uniform Electronic Transactions Act (U.S.) The National Conference of Commissioners of Uniform State Laws developed the UETA in order to bring consistency to potentially varying state laws regarding e-signatures and online document execution. Now adopted by 47 states thus far, the UETA works in unison with the federal E-SIGN Act to protect the legal enforceability of electronic contracts. Personal Information Protection and Electronic Documents...
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... Course Title: MSc Academic Year: 2010/2011 Deadline Date: August 31, 2011 Module Code: BMS0013 Module Title: Postgraduate Dissertation Dissertation Title ------------------------------------------------- A Study for Implementation of Electronic Government upervisor Name: Stephen Gibbs Student Name: ALMABROK ALHUMRY ID Number: 1072062 Word Count: 17,711 Table of Contents Acknowledgements 5 Abstract 7 1. Chapter One: Introduction 9 1.1 Introduction 9 1.2 Research Title 10 1.3 Research Question 10 1.4 Aims of Research 10 1.5 Research Background 10 1.6 Research Scope and Limitations 11 1.7 Research Objectives 12 1.8 About Libya 13 2. Chapter Two: Literature Review 14 2.2 E-Government Benefits 14 2.3 E-Government for Developing Countries 16 2.4 Characteristics of Electronic government Services 17 2.5 E-Administration___ A part of e-government 18 2.6 Existing Administration System of Libya 19 2.8 E-Government in Libya 26 2.9 ICT Knowledge in Libya 28 2.10 E-Government Problems in Libya 30 2.12 Stages of E government Development 32 2.17.2 Training Public Employees for E-Government 41 2.18 Risks associated with E-government 42 2.19 Summary of Literature Review 42 3. Chapter Three: Research Methodology 48 3.1 Research Design 48 3.2 Research Methodology 49 3.3 Conceptual Framework 50 4. Chapter Four: Research Analysis 63 4.1 Research Limitation 63 4.2 Analysis Plan 64 4.3 Analysis of...
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