...Measuring customers’ satisfaction with E-government services in Egypt "A case study of E-Education Services" 1 Contents I.Introduction and research problem II.The E-government and customer satisfaction (Theoretical Framework) a- E-government services b- Customer satisfaction c-The relationship between the two concepts Page number 3 4-7 III.Measuring customers’ satisfaction with E-government services in Egypt (A case study on E-education services) a- The Egyptian experience in applying the E-government services. b- The satisfaction of the customers (students) with in E-education services. c- Evaluating of the E- services and addressing the challenges and the opportunities. IV.Conclusion V.References Annex 1- Egypt's short country fact sheets 7-12 13 14-16 17-21 2 I. Introduction E-government is one of the obvious manifestations of the adoption of information and communication technologies in the public work place. It implies the delivery of government services to customers, business partners, government employees, and other government agencies (Deloitte Research, 2000). Elmargamid and McIver (2001) classified E-government services into four levels; one-way information provision, bi-directional information on demand, complex transactional services to the creation of e-customer portals. Examples of these services are vast including; birth and death certificates, property taxes, vehicle taxes, income returns taxes, shop...
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...from e-Government services: Lessons from Jordan”, Government Information Quarterly 277–288. This study is about the identification of the determinants that influencing the users satisfaction towards e-Government services portal which was held in Jordan. in other words its about the determination Jordanians’ e-Satisfaction with Jordan’s e-Government services portal. Five factors were identified through past literature review includes security and privacy, trust, accessibility, awareness of public services, and quality of public services, that may affect the Jordanians' level of satisfaction towards using the Jordan e-Government portal (www.jordan.gov.jo). The survey was done among 400 employees in four universities in the northern region of Jordan and based on the data collected, it was used to test the proposed hypotheses. By using the multiple linear regression and factor analyses, the empirical analysis demonstrates several key findings which indicate the usefulness and importance to unveil the key drivers of e-Satisfaction in providing portals which are compatible with citizens' needs, desires, and expectations. The research problem is that the online user's satisfaction is a multi-dimensional construct combining technical, behavioral and marketing determinants that affect acceptance, usage and users' feelings after use of any technological innovation whereby it is a crucial factor for continual usage of e-Government services and for the success or failure of e-Government...
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...E-Marketing SERVICES ADVERTISEMENT SOLUTIONS Version1.0 About us D-Evenement is an organization of some young and experienced dreamers. In D-Evenement we are committed to provide absolute attention to every detail of your event and marketing solution with the highest quality. We enhance the value and image of our clients by not only providing them with exquisite events, creativity and experiences, but also distinctive “fresh ideas”. Through active listening and communication we understand the value and importance of each event. We are committed to undivided attention to every detail of your event with the highest quality. We work together with our clients as a team with common goals. In short, we believe in a balanced score card: • Provide every guest with an experience that exceeds clients' expectation. • Deliver events on target for time and budget. • Be the best, no exception. Here we attach Detail proposal, if you have any query regarding the proposal please feel free to ask because • We Listen. • We Understand. • We Deliver. D-Evenement provides a wide range of advertisement options which would ensure maximum visibility of your products and services among increasing number E-mail Marketing New Customers are just a click away... Millions of businesses use e-mail marketing every day to find new customers and keep them coming back. E-mail marketing is effective, affordable, and best of all; it is the easy way to get your...
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...E-SERVICES IMPLEMENATION Executive summary This project report is about implementing a B2C (Business to customer) for e-services at an asset management company which was established in 2008 with the purpose of managing and developing the Corporation’s assets. The key areas which the company focuses are on property management, project management, investment and hospitality. This project report is divided into 8 sections – introduction, company overview, background and purpose, risk management, planning and management, monitoring and controlling, change management and conclusion. The first section of the project report begins off with a brief introduction about what project management is actually all about. Then we move onto the second section which is the company overview. The company overview gives us a brief background about the firm’s activities and what they focus on. Third section involves the project background and purpose. The project background explains about what the project is all about and the purpose of implementing the project. This section also includes – The business need, project success criteria and the general assumptions for the project. The fourth section involves the risk management of B2C, this is done by following ‘Barker and Cole’s’ risk management theory where areas of risk and corrective measures for mitigating risk are mentioned. The fifth section involves the planning and management of B2C implementation by use of management tools such as Work...
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...e-governance: e-Services from Citizens Perspective | Problem Statement Bangladesh is a small developing country with millions of people living under poverty. There is a scarcity of resources with high demand of services in the public sector. So, there is no alternative than to find more cost-effective ways to ensure these service deliveries. The digital (or e-) revolution holds the potential to increase the quality of citizen services and increase accountability, transparency and efficiency. Bangladesh in recent times, takes various initiatives to benefit from ICT. However, the effectiveness of this initiatives and its’ impact on present service delivery scenario and citizens experience – the end user of such initiatives are yet to explored in Bangladesh. In this we paper, we will try to evaluate the progress from these initiatives and explore these unexplored questions. Literature Review E-Governance E-governance is the most attractive, interesting and growing phenomenon and has become one of the central parts of administrative reform and good governance (Moon, 2002). According to the E-Government Act of 2002, it is the use by the government of Web-based Internet applications and other information technologies, combined with processes that implement these technologies, in order to enhance the access to and delivery of government information and services to the public, other agencies, and other government entities; or to bring about improvements in government to...
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...CAN E-BANKING SERVICES BE PROFITABLE? Olga Luštšik[1] Abstract For the last few years European banks have spent billions of euros into new electronic channels. But after some years of excitement banks long-waited sky-rocketing profits from this area didn’t occur. Estonian banks have also invested in expanding and improving the IT systems and a number of new e-banking services have been developed. Until recent time, most of the pricing decisions for e-bank services were made based on a gut feeling as current financial management information systems didn’t support such analysis. In the article author explores the implementation techniques of Activity Based Costing (ABC) in banking sector on example of an Estonian bank in order to analyze the cost structure for traditional and electronic channel transactions. The article shows how it is possible to implement ABC in banking sector and proofs empirically that electronic channels provide cost saving for banks and for bank clients. JEL classification numbers: G21, L11, L86, M40, O31 Keywords: e-banking, profitability, activity based costing 1. INTRODUCTION A few years ago no self-respecting financial consultant would travel without it: the bar chart showing that the marginal cost of Internet banking transactions was a tiny fraction of the cost of branch banking. It was the chart that launched dozens of stand-alone Internet banks. As a result, European banks have poured billions of euros into building...
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...MAT220 119. Explain how to solve an exponential equation when both sides can be written as a power of the same base. When an exponential equation has both sides of the equation as the same base one needs to rewrite the equation in the form of bM=bN. For instance, 24x-3=8. To make this the same base we need to make 8 a base of two by writing it as 2^3. Then we have 24x-3=23. Then we get rid of the base and get 4x-3=3. Finally we solve for x. 4x-3=3 4x=6 x=23 120. Explain how to solve an exponential equation when both sides cannot be written as a power of the same base. Use 3x = 140 in your explanation. To solve this equation one needs to use a natural logarithm or ln. First take the ln of both sides, ln 3x= ln 140 Then using bx= x ln b, move the variable to the front, x ln 3 = ln 140 Solve for x, x= ln3ln140= 1.0986122887/4.9416424226 = 0.22231723680404. 121. Explain the differences between solving log31x - 12 = 4 and log31x - 12 = log3 4. When solving log31x - 12 = 4 one needs to write it in the form of bc=M. To do this we do the following; logbM=c means bc=M. 1) log31x - 12 = 4 2) 34=x-12 3) 81=x-12 4) x=93 In the case of log31x - 12 = log3 4, since the log is the same on both sides of the equation the will be omitted. The new equation would be; 1x-12=4. Then solve as normal. Add 12 to 4 to get 16, leaving 1x, which is just x and you have x=16. 122. In many states, a 17% risk of a car accident...
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...MA131 0 : Module 2 Exponential a nd Logarithmic Functions Exercise 2 .2 Solving Exponential and Logarithmic Equations 1 Answer the following questions to complete this exercise: 1. Solve the following exponential equation by expressing each side as a power of the same base and then equating exponents: 6 x = 216 2. Solve the following exponential equation: e x = 22.8 Express the solution in terms of natural logarithms. Then, use a calculator to obtain a decimal approximation for the solution. 3. Solve the following logarithmic equation: log 7 x = 2 Reject any value of x that is not in the domain of the original logarithmic expression. Give the exact answer. 4. Solve the following logarithmic equation: log ( x + 16) = log x + log 16 Reject any value of x that is not in the domain of the original logarithmic expression. Give the exact answer. 5. The population of the world has grown rapidly during the past century. As a result, heavy demands have been made on the world's resources. Exponential functions and equations are often used to model this rapid growth, and logarithms are used to model slower growth. The formula 0.0547 16.6 t Ae models the population of a US state, A , in millions, t years after 2000. a. What was the population in 2000? b. When will the population of the state reach 23.3 million? 6. The goal of our financial security depends on understanding how money in savings accounts grows in remarkable...
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...Nina Hills MAT 205 /Week 2 Focus on Application 07/11/2014 The concept of this week was to look at function problems that can include exponentials and logarithms with functions. These functions help with situations such as profit analysis, compound interest, continues compound interest or even doubling time for an investment. An example that I have that would go very well with today’s day in age would be simply the economy on its own. Our economy has taken such a huge turn downhill due to big banks making poor choices of investment. With that, many people don’t have savings accounts, 401K’s and such for their own future ahead. These two examples are examples of ways we may save for our retirement, but at this point there is a bare chance of that happening at an earlier on age. Many will have to work longer throughout their lives just to make sure that they are financially set when entering retirement. With the concepts of this week, we can calculate how long it would take to double a certain amount of investment in a certain time period with a fixed interest rate that would play upon a certain interval. A=P(1+r/m)^mt This equation can help determine t (time), for the principal to double. We can put in 2P for A, due to the other known values are r (interest rate) and m=1. Once we solve for t, we know the amount of time it will take to double our investment. With this week’s concept, we can predict at a pretty accurate rate the amount of time it takes to grow...
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...model a variety of realworld phenomena: growth of populations of people, animals, and bacteria; radioactive decay; epidemics; absorption of light as it passes through air, water, or glass; magnitudes of sounds and earthquakes. We consider applications in these areas plus many more in the sections very important. As a part of our BBA course, we are required to submit a term paper for every subject each semester. As our Advance Business Mathematics faculty Associate Professor Lt. Col. Md. Showkat Ali has asked us to submit a term paper on a topic upon our will. So, we have decided to choose “Exponential & Logarithmic Functions”. to graph exponential functions to evaluate functions with base e to learn the use of compound interest formulas to learn the changing from logarithmic to exponential form to learn the changing from exponential to logarithmic form to learn the evaluation of logarithms to learn the use of basic logarithmic properties to learn the use of graph logarithmic functions to find the domain of a logarithmic function to learn the use of common logarithms to learn the use of natural logarithms to learn the use of the product rule to learn the use of the quotient rule to learn the use of the power rule to...
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...This lab requires you to: • Evaluate exponential functions. • Graph exponential functions. • Evaluate functions with base e. • Change from logarithmic to exponential form. • Change from exponential to logarithmic form. • Evaluate logarithms. • Use basic logarithmic properties. • Graph logarithmic functions. • Find the domain of a logarithmic function. • Use common logarithms. • Use natural logarithms. • Use the product rule. • Use the quotient rule. • Use the power rule. • Expand logarithmic expressions. • Condense logarithmic expressions. • Use the change-of-base property. Answer the following questions to complete this lab: 1. State in a few words, what is an exponential function? 2. What is the natural exponential function? 3. Evaluate 4–1.5 using a calculator. Round your answer to three decimal places. 4. The formula S = C (1 + r)^t models inflation, where C = the value today r = the annual inflation rate S = the inflated value t years from now Use this formula to solve the following problem: If the inflation rate is 3%, how much will a house now worth $510,000 be worth in 5 years? 5. Write 6 = log2 64 in its equivalent exponential form. 6. Write 8y = 300 in its equivalent logarithmic form. 7. Hurricanes are some of the largest storms on earth. They are very low pressure areas with diameters of over 500 miles. The barometric air pressure in inches of mercury at a distance of x miles from the eye of a severe hurricane is modeled by the formula...
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...This is an essay about nothing in order to qualify for this site it must contain at least 250 words. So On the left-hand side above is the exponential statement "y = bx". On the right-hand side above, "logb(y) = x" is the equivalent logarithmic statement, which is pronounced "log-base-b of y equals x"; The value of the subscripted "b" is "the base of the logarithm", just as b is the base in the exponential expression "bx". And, just as the base b in an exponential is always positive and not equal to 1, so also the base b for a logarithm is always positive and not equal to 1. Whatever is inside the logarithm is called the "argument" of the log. Note that the base in both the exponential equation and the log equation (above) is "b", but that the x and y switch sides when you switch between the two equations.PrintHidden<p><font face="Arial" size="2" color="#000000">Note: The graphic in the box below is animated in the original ("live") web lesson.</font></p> —The Relationship Animated— | | If you can remember this relationship (that whatever had been the argument of the log becomes the "equals" and whatever had been the "equals" becomes the exponent in the exponential, and vice versa), then you shouldn't have too much trouble with logarithms. Copyright © Elizabeth Stapel 2002-2011 All Rights Reserved //(I coined the term "The Relationship" myself. You will not find it in your text, and your teachers and tutors will have no idea...
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...and brought the microscope over to my work area, making sure to carry the microscope by the arm and base. I uncovered and plugged in the microscope. I then went back to the cart and got a slide and slide cover, as well as a small glass bottle and dropper. I filled the small glass bottle with water and took everything back to my work area. I wrote a letter e on a piece of paper with a pen, pulled a strand of hair from my head and pulled a string off of my jacket. Then I turned on the microscope, prepared my slide and proceeded to look at each object under the microscope. Data: If the slide was too close or too far from the lens than you will not be able to see the specimen. The larger the magnification on the microscope the more detail that can be seen. The course and fine adjustment knobs move the slide up and down to help focus the specimen on the slide. The mechanical stage controls move the slide left and right, and forward and backwards. Findings: While observing the hair under the microscope I noticed that it is not smooth. The hair actually looks like it is made up of tiny scales. While observing the paper with the letter e written on it, I noticed that, just like the hair, the paper does not look smooth. The paper actually looks like a bunch of threads woven together like a birds nest. The ink on the paper only seemed to stick to the top layer or two of the paper material. I also observed that the letter appeared upside down and...
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...A Generalized Logarithm for Exponential-Linear Equations Dan Kalman Dan Kalman (kalman@email.cas.american.edu) joined the mathematics faculty at American University in 1993, following an eight year stint in the aerospace industry and earlier teaching positions in Wisconsin and South Dakota. He has won three MAA writing awards, is an Associate Editor of Mathematics Magazine, and served a term as Associate Executive Director of the MAA. His interests include matrix algebra, curriculum development, and interactive computer environments for exploring mathematics, especially using Mathwright software. How do you solve the equation 1.6x = 5054.4 − 122.35x? (1) We will refer to equations of this type, with an exponential expression on one side and a linear one on the other, as exponential-linear equations. Numerical approaches such as Newton’s method or bisection quickly lead to accurate approximate solutions of exponential-linear equations. But in terms of the elementary functions of calculus and college algebra, there is no analytic solution. One approach to remedying this situation is to introduce a special function designed to solve exponential-linear equations. Quadratic equations, by way of analogy, are √ solvable in terms of the special function x, which in turn is simply the inverse of a very special and simple quadratic function. Similarly, exponential equations are solvable in terms of the natural logarithm log, and that too is the inverse of...
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...Question 1 Evaluate the function at the indicated value of x. Round your result to three decimal places. Function: f(x) = 0.5x Value: x = 1.7 | | -0.308 | | | 1.7 | | | 0.308 | | | 0.5 | | | -1.7 | 5 points Question 2 Match the graph with its exponential function. | | y = 2-x - 3 | | | y = -2x + 3 | | | y = 2x + 3 | | | y = 2x - 3 | | | y = -2x - 3 | 5 points Question 3 Select the graph of the function. f(x) = 5x-1 | | | | | | | | | | | | | | | 5 points Question 4 Evaluate the function at the indicated value of x. Round your result to three decimal places. Function: f(x) = 500e0.05x Value: x=17 | | 1169.823 | | | 1369.823 | | | 1569.823 | | | 1269.823 | | | 1469.823 | 5 points Question 5 Use the One-to-One property to solve the equation for x. e3x+5 = 36 | | x = -1/3 | | | x2 = 6 | | | x = -3 | | | x = 1/3 | | | x = 3 | 5 points Question 6 Write the logarithmic equation in exponential form. log8 64 = 2 | | 648 = 2 | | | 82 = 16 | | | 82 = 88 | | | 82 = 64 | | | 864 = 2 | 5 points Question 7 Write the logarithmic equation in exponential form. log7 343 = 3 | | 7343 = 2 | | | 73 = 77 | | | 73 = 343 | | | 73 = 14 | | | 3437 = 2 | 5 points Question 8 Write the exponential equation in logarithmic form. 43 = 64 | | log64 4 = 3 | | | log4...
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