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Effect of a Virtual Project Team Environment on Communication-Related Project Risk

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International Journal of Project Management 28 (2010) 422–427 www.elsevier.com/locate/ijproman

Effect of a virtual project team environment on communication-related project risk
April H. Reed *, Linda V. Knight 1
Department of Management Information Systems, College of Business, East Carolina University, United States College of Computing and Digital Media, DePaul University, United States Received 25 March 2009; received in revised form 13 July 2009; accepted 4 August 2009

Abstract Over 150 Information Technology practitioners participated in a study of differences in communication risk between traditional project teams and those that operate virtually, with some team members physically remote. Contrary to prior research, results indicate the level of risk from inadequate communication is not significantly greater when team members are not grouped in one location. Further, despite increased dependence of virtual teams on technology for communication, there was no evidence of significantly more project risk due to technological failure. However, virtual team projects exhibited notably more risk due to insufficient knowledge transfer. A plausible explanation is decreased implicit or informal knowledge transfer in virtual environments. We conclude that the possibility of insufficient knowledge transfer should be included in virtual project risk management plans, and consideration should be given in such projects to the extent to which knowledge that is traditionally shared implicitly might be shared explicitly through electronic means. Ó 2009 Elsevier Ltd and IPMA. All rights reserved.
Keywords: Virtual teams; Virtual projects; Risk management; Project management; Communication; Co-located teams; Knowledge transfer; Implicit knowledge

1. Introduction This research addresses an area where little prior research has been

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