...1. (I) Digital firm is one in which nearly all of the organization’s important business relationships with customers, suppliers, employees and other external partners carried out electronically. In firms which are operating digitally, the core business processes are completed through digital networks and step across whole organization. (II) It is because digital firm is more flexible than traditional firm. In digital firms, the right idea is that by allowing business to be conducted at any time (time shifting) and any place (space shifting). Digital firms are completely suited for global operations that take place in distant locations and very different time zones. 2. Information systems are so essential today. In many industries, it is inconceivable that without substantial investments in information systems. Information technology plays a critical role in increasing productivity and efficiency. Furthermore, it pushes firms to create new products, services and business model. In order to have a good relationship with both customers and suppliers, using IT can help to keep track of guests’ preferences and serve customers and suppliers well, which will lead to raise revenues and lower cost. Making decision accurately is very important; otherwise poor outcomes will raise costs and lose customers. In that time, information systems and technologies have made it possible for managers to use real-time data from the marketplace and can quickly allocate repair resources to affected...
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...Faculty of Business Administration EBIS112 Contemporary Information systems for organizations 1st Semester (2013/2014) Assignment one Due date: 21st Oct. (for Class 003) 22nd Oct. (for Classes 001 -002) 1 Requirements: 1. Cover page with the title of course, session number, your name and student number and date of submission. Please refer to additional file for details. 2. Use 1-inch for your left-, right-, top- and bottom-margin. 3. Use 11 pt fonts, single line spacing and proper spacing between paragraphs and questions. 4. Answer in YOUR OWN WORDS. Please note that direct wording from either the textbook or your notes will be subjected to mark deduction. 5. Your answer should be PRECISE and COMPLETE. Lengthy answers do NOT necessarily give you higher marks. Cheating: • Please answer your questions in your own words. Identical works found by the instructor will be considered as cheating and no mark will be given to all those involved. Regarding to late submission, 10% will be deducted per day and works submitted five(5) days after the due date will NOT be accepted. Questions: 1. Describe how information systems have changed the way businesses operate and their products and services 2. Information systems are too important to be left to computer designers. Do you agree with the statement? Why or why not? 3. How could information systems be used to support the order fulfillment process illustrated in Figure 2-1?...
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...EBIS112-007 Assignment 1 KWOK SIO FONG HB410647 1. With reference to figure 1-8 in your textbook. The horizontal axis represents the IT Capital Investment relative to the industry average while the vertical axis represents the Productivity relative to the industry average. Each dot on the diagram represents the IT Capital Investment vs the productivity for a certain organization. a) Explain what is the core message intended to be delivered in this figure. The answer lies in the concept of complementary assets. Information technology investments alone cannot make organizations and managers more effective unless they are accompanied by supportive values, structures, and behavior patterns in the organization and other complementary assets. Business firms need to change how they do business before they can really reap the advantages of new information technologies. b) Explain briefly with your point of view on why it will be the case? Complementary assets are those assets required to value from a primary investment. For instance, to realize value from automobiles requires substantial complementary investments in highways, roads, gasoline stations, repair facilities, and a legal regulatory structure to set standards and control drivers. 2. a) Define customer relationship management (CRM) systems. Customer relationship management (CRM) entails all aspects of interaction that a company has with its customers, whether it is sales or service-related. While the...
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