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Club IT, Part 2 Ruben and Lisa are two successful owners and managers of Club IT. They are very hard working managers, who try and keep their success high, they currently try and stay updated on their business and most importantly how to manage their customers. Ruben and Lisa have actually created a website so they can interact better with their customers and staff, but it does not look professional enough. It could use a bit more work to catch customers attention more. It would be a good idea toadd certain things to the website to make customers feel more appreciated, like a VIP section, VIP special packages, ticket sales, and blogs on the events to customers more updated on what is going on at the club. The way the internet is accessed, is one of the problems, dial up service is not good to use for a business, it operates too slow, and you are unable to do more than one thing at a time. For example, when running credit cards through the system, you are unable to have enough speed to communicate with the supplier. The reason why Ruben and Lisa did this, was so they can save more money, it would only cost more money to put another line in. The best solution would be to install high-speed internet service. This way they will be able to run credit cards through, and be able to take phone calls to their customers and suppliers, without putting them to the side or on hold. Upgrading their internet to high-speed would also increase their chances to a new IT system. The use of the informational resources is another problem occuring. The internet is a great way to keep everyone updated, it helps managers to keep updated with employees and their benefits, or help employees keep track of their insurance, schedules, news and company's policies. Computer programs is another problem, it needs to be upgraded. Upgrading the program will create additional services for

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