...pioneered by American Feigenbaum, Deming and Juran. The concept total quality management (QTM) has many definitions. The gurus of total quality management discipline like Deming, Juran, Crosby, Ishikawa and Feigenbaum defined the concept in different ways, but still the essence and spirit remained the same. According to Deming, quality is a continuous improvement process towards predictable degree of uniformity and dependability. He identified fourteen principles of quality management to improve productivity and performance of an organization. Juran defined quality as “fitness for use”. According to him, every person in an organization must be involved in the effort to make products or services that are fit for use. Crosbly defines quality as conformance to requirement. His focus was on zero defects and doing it right the first time. Ishikawa also emphasized importance of total quality control to improve organizational performance. According to him, quality does not only mean the quality of products but also of after sale services, quality of managing the company itself and the human life. Feigenbaum defined total quality management as a continuous work processes, starting with customers or clients requirement and ending with their satisfaction (Vidhu and Himanshu, 2007). Definitions of quality have changed with the passage of time, with changing customers/clients needs are requirements. But the essence has more or less been to develop an approach to problem solving, conformation...
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...MIS 12th Edition Video Matrix ONLINE EDITION Student Instructions: 1. Go to www.azimuth-interactive.com/MIS12. 2. Enter your school .edu email address. You must have a .edu mail account. 3. Press Submit. 4. Check your email for an activation link. 5. Click on the activation link. 6. Click on the video you want to view. Chapter Videos |Part One: Organizations, | | |Management and the Networked | | |Enterprise | | |Chapter 1: Information Systems in|(1) UPS Global Operations with the DIAD IV | |Global Business Today | | | |How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million | | |packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected| | |to UPS main databases located...
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...where changes need to be done as whole within the organisation system. Today, OD is counted on to improve organisations that are operating in a quite different environment than that of the 1960s. The nature and forms of organisations are changing dramatically. The field of organization development requires its own evolution to accommodate the evolution of organisations. 2.0 The Philosophy of Change Management In order to understand change management we need to look it as strategy and strategic management. According to Viljoen (1994) defines strategic management as “the process of identifying, choosing and implementing activities that will enhance the long term performance of an organisation by setting direction and by creating ongoing compatibility between the internal skills and resources of the organisation, and the changing external environment within which it operates. Change Management is the process of aligning an organisation‟s people, processes, and culture with changes in business strategy, structure and systems. It can be reactive or proactive and strategic or operational in nature. “Organization Development is the attempt to influence the members of an organisation to expand their candidness with each other about their view of the organisation and their experience in it, and to take greater responsibility for their own actions as organisation members. 1 The assumption behind OD is that when people pursue both of these objectives simultaneously, they are likely...
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...ISLLC Standards Final Paper Mary C. Fanchette Grand Canyon University EDU 534 Barbara Lee October 2, 2013 ISLLC Standards Final Paper The creation of The Interstate School Leaders Licensure Consortium (ISLLC) Standards occurred through the combined efforts of The Council of Chief State School Officers and the National Policy Board on Educational Administration (NPBEA) to assist in the strengthening of leadership skills in future administrators. The ISLLC standards were developed with the intention of aiding policymakers and education officers in their efforts to attract, mold, sustain, and maintain leaders in education. The standards provide the tools needed to promote a united vision and goals for creating gains in student achievement through better educational leadership. Research continues to show that strong educational leadership is only out-ranked by effective classroom instruction in regards to school-related indicators involving student achievement. Strong leadership draws good teachers and may strengthen struggling ones. These standards are essential because schools/districts are much more likely to recruit and keep strong teachers if they have strong leaders. Although many challenges face the leadership at my school, I think that school culture, budget deficits, and lack of communication are three of the most critical. ISLLC Standard 2 states,” An education leader promotes the success of every student by advocating, nurturing, and sustaining a school culture...
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...EDU 604 HISTORY OF EDUCATION IN NIGERIA COURSE GUIDE Course Code Course Title Course Developer History of Education in Nigeria EDU 604 Dr Samuel Amaele Guidance and Counselling University of Ilorin Kwara State Dr Samuel Amaele Guidance and Counselling University of Ilorin Kwara State Mr Akanbi G. O. Department of Educational Foundation College of Education Oyo state Dr. O. I. Salawu School of Education National Open University of Nigeria Lagos Course Writers Course Editor Programme Leader NATIONAL OPEN UNIVERSITY OF NIGERIA ii EDU 604 HISTORY OF EDUCATION IN NIGERIA National Open University of Nigeria Headquarters 14/16 Ahmadu Bello Way Victoria Island Lagos Abuja Annex 245 Samuel Adesujo Ademulegun Street Central Business District Opposite Arewa Suites Abuja e-mail: centralinfo@nou.edu.ng URL: www.nou.edu.ng National Open University of Nigeria 2006 First Printed 2006 ISBN: 978-058-134-0 All Rights Reserved Printed by …………….. For National Open University of Nigeria iii EDU 604 HISTORY OF EDUCATION IN NIGERIA Contents Page Introduction ……………………………………………. 1 Course Aims ………………………………………………... 2 Course Objectives ………………………………………….. 2 Working through this Course ………………………………. 2 Course Materials …………………………………………… 3 Study Unit …………………………………………………. 3 Assessment …………………………………………………. 4 End of Course Examination ………………………………... 4 Summary ………………………………………………….. 4-5 Introduction To appreciate the current educational development and plan better...
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...INTRODUCTION Organisational change is a crucial matter in any organisation. Through organisational change, organisations normally boost performance as it they work towards their preferred ideal state. Normally organisational change takes place as a reaction to an ever changing environment, a response to a current crisis, while sometimes the change is just triggered by the leading team or the management. Successful organisational change is not simply a process of adjustment but also requires appropriate managing capabilities. For achieving a successful change within an organisation there are so many topics to be taken into consideration. Thus this document looks at the causes of organisational change, its elements approaches, process, reaction to the change, management issues during the process of change as well as the possible factors that may lead to the unsuccessful organisational change. Part of this assignment will focus on techniques on how managers can effectively plan, organize, guide, control and create a culture that promotes a healthy employee attitude, motivation and behaviour during the period of organisational change. In the recent years it has been observed that most organisations went through changes in one way or the other. Organisations like Pay Pal, Google, Facebook, and YouTube has been observed to be among the top companies that change took them to higher heights. Just like any other organisations Botswana Post has in the recent years underwent through...
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...A PRAGMATIC GUIDE TO COMPETENCY Tools, Frameworks and Assessment Jon Holt and Simon A. Perry A PRAGMATIC GUIDE TO COMPETENCY Tools, Frameworks and Assessment BCS THE CHARTERED INSTITUTE FOR IT Our mission as BCS, The Chartered Institute for IT, is to enable the information society. We promote wider social and economic progress through the advancement of information technology science and practice. We bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public. Our vision is to be a world-class organisation for IT. Our 70,000 strong membership includes practitioners, businesses, academics and students in the UK and internationally. We deliver a range of professional development tools for practitioners and employees. A leading IT qualification body, we offer a range of widely recognised qualifications. Further Information BCS, The Chartered Institute for IT, First Floor, Block D, North Star House, North Star Avenue, Swindon, SN2 1FA, United Kingdom. T +44 (0) 1793 417 424 F +44 (0) 1793 417 444 www.bcs.org/contactus A PRAGMATIC GUIDE TO COMPETENCY Tools, Frameworks and Assessment Jon Holt and Simon Perry © 2011 Jon Holt and Simon Perry The right of Jon Holt and Simon Perry to be identified as author of this work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. Apart...
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...Leading the School Cynthia Cole EDU 7820 Principles of Educational Administration 7875 Amethyst Drive Pensacola, Fl 32506 850-449-0975 cynthiacole1@bellsouth.net Instructor: Dr. Ted Ray Effective school leaders should ensure that vision, mission, and goals encompass awareness of school culture, instruction, organizational management, group process and consensus building, learning resources, school law and politics, and ethics. School leaders play a significant role in school culture. Organizations with a positive culture have cohesiveness and responsibility towards maintaining embedded attitudes, beliefs, and behaviors (Ali, Brownson, Kahlert, & Sobel, 2002). It is important for leaders to create cultures that have values, equity, and high expectations. Effective leaders accomplish positive cultures with the use of appropriate dialogue, actions, and symbolic gestures. The overall goal of positive school culture is effective student learning and achievement. Therefore, school leaders must establish a culture that meets the needs of diverse student populations and challenges of accountability-driven education systems. This also involves effective collaborative instruction that is designed to maintain a focus on improving student learning. School leaders are required to ensure that students are meeting performance standards in a collaborative process. The research in this paper offers several suggestions for school leaders to facilitate...
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...(external approaches) which create the competitive advantage for IKEA. Therefore IKEA had expanded its business in 26 countries over 128 fully-owned stores. First and foremost, IKEA use a catalog to tempt people to visit an exhibition then develop it by storing the store among whole world. IKEA spread the business globally by advanced telecommunications networks. IKEA’s attributed to its vast experience in the retail industry, in product differentiation and cost leadership. In addition, IKEA fostering close supplier relations through technology – transfer, large supply contracts and even low interest loans. IKEA soon gained a SCA over its competitors through cost-cutting and close supplier relations while placing an emphasis on the design process. In conclusion, IKEA added value though display store which offered a wide range of home furnishing...
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...Belhaven University 7111 South Crest Parkway Southaven, MS 38671 Belhaven University – LeFleur 4780 I-55 North Suite 125 Jackson, MS 39211 Belhaven University 15115 Park Row Suite 175 Houston, TX 77084 Belhaven University Online 1500 Peachtree St. Box 279 Jackson, MS 39202 Belhaven University 1790 Kirby Parkway Suite 100 Memphis, TN 38138 Belhaven University 4151 Ashford Dunwoody Rd. Suite 130 Atlanta, GA 30319 Belhaven University 5200 Vineland Rd. Suite 100 Orlando, FL 32811 Traditional Admission Adult and Graduate Studies Admission – Jackson Atlanta Chattanooga Desoto Houston Memphis Orlando Alumni Relations/Development Belhaven Fax Business Office Campus Operations Integrated Marketing Registrar Student Life Security Student Financial Planning Student Development Online Admission Online Student Services (601) 968-5940 or (800) 960-5940 (601) 968-5988 or Fax (601) 352-7640 (404) 425-5590 or Fax (404) 425-5869 (423) 265-7784 or Fax (423) 265-2703 (622) 469-5387 (281) 579-9977 or Fax (281) 579-0275 (901) 896-0184 or Fax (901) 888-0771 (407) 804-1424 or Fax (407) 367-3333 (601) 968-5980 (601) 968-9998 (601) 968-5901 (601) 968-5904 (601) 968-5930 (601) 968-5922 (601) 968-5969 (601) 968-5900 (601) 968-5933 (601) 968-5932 (601) 965-7043 (601) 968-8947 Website http://www.belhaven.edu http://atlanta.belhaven.edu http://chattanooga.belhaven.edu http://houston.belhaven.edu http://jackson.belhaven.edu http://memphis.belhaven.edu http://orlando.belhaven.edu http://online.belhaven.edu Visitors...
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...Workshop on Information Technology for Management CREDITS 4 4 4 4 4 2 2 MARKS 100 100 100 100 100 50 50 TRIMESTER – II CODE MBA-072 MBA-082 MBA-092 MBA-102 MBA-112a MBA-112b PAPER CREDITS Quantitative Methods and Operations Research 4 Economic Environment for Business 4 Production and Operations Management 4 Financial Management 4 Seminar on Negotiation Skills 2 Workshop on Management Information Systems 2 o Introduction to Retail Management (R. Mgt.)* 4 SECTORAL SUBJECT – 1 MARKS 100 100 100 100 50 50 100 o Principles of Banking and Insurance (B & I)* o Introduction to IT and Telecommunications (IT & Tel)* o Introduction to Infrastructure (Infra. Mgt.)* o Industrial Pharmacy and Pharmaceutical Technology (Pharma. Mgt.)* o Hospital Planning and Organization (Hosp. Mgt.)* MBA-122 *R. Mgt= Retail Management; B&I= Banking & Insurance; IT & Tel.= IT & Telecommunication; Infra. Mgt.=Infrastructural Management; Pharma. Mgt.=Pharmaceutical Management; Hosp. Mgt.=Hospital Management. TRIMESTER – III CODE MBA-133 MBA-143 MBA-153 MBA-163a MBA-163b PAPER Legal Aspects of Business Marketing Management Organizational Behaviour Seminar on Business Research Methodology Seminar on Business Ethics o Advertising and Sales Management (R.Mgt.)* SECTORAL SUBJECT – 2 CREDITS 4 4 4 2 2 4 MARKS 100 100 100 50 50 100...
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...Faculty of Business, Brock University | Starbucks Strategic Analysis | MGMT 4P90: Strategic Management | | Submitted by: | Amar Mohla | Akshat Kaushal | Tania RahmanVijay Bhullar | Presented to: Professor Peter Yannopoulos, PH.DMarch 28th, 2012 | | | ------------------------------------------------- Michael Porter’s 5 Forces Analysis Michael Porter uses the 5 forces model to analyze the industry environment. His ideas on competitive strategy are the most pervasive analytical tool used in strategic management (Henry, 2011). The five forces is used to capture the variation of competition, to determine whether a firm outside an industry should enter the industry, to see barriers to entry, to determine attractiveness of firm and to determine where the organization stands in relation to their industry. These five forces also help increase awareness of a trend towards suppliers and buyers bargaining power as well. Unlike SWOT analysis which is company specific explained in the next portion of this project, Porter’s five forces framework is industry focused. Furthermore, the five variables in the porter analysis are the industry suppliers, buyers, potential new entrants, substitute products and competition among existing firms. This section provides a thorough examination of the five forces affecting Starbucks’ coffee industry environment. Potential for new entrants The first force in Porter’s model analyzes potential new entrants which may impact...
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...UNIVERSITY OF EDUCation, winneba INFLUENCE OF STUDY HABITS ON ACADEMIC PERFORMANCE OF JUNIOR HIGH SCHOOL STUDENTS IN THE GOMOA WEST DISTRICT FELICITY AKPENE AKAGAH 2011 university of education, winneba DEPARTMENT OF PSYCHOLOGY AND EDUCATION INFLUENCE OF STUDY HABITS ON ACADEMIC PERFORMANCE OF JUNIOR HIGH SCHOOL STUDENTS IN THE GOMOA WEST DISTRICT By FELICITY AKPENE AKAGAH B.Ed. (BASIC EDUCATION) A Thesis in the Department of PSYCHOLOGY AND EDUCATION, Faculty of EDUCATIONAL STUDIES, Submitted to the School of Research and Graduate Studies of the University of Education, Winneba, in partial fulfilment for the award of the Degree of MASTER OF PHILOSOPHY IN GUIDANCE AND COUNSELLING OCTOBER, 2011 Declaration STUDENT’S DECLARATION I, FELICITY AKPENE AKAGAH, declare that this thesis, with the exception of quotations and references contained in published works which have all been identified and acknowledged, is entirely my own original work, and it has not been submitted, either in part or whole for another degree elsewhere. Candidate’s Signature…………………....... Date………………………… SUPERVISOR’S DECLARATION I, hereby declare that the preparation and presentation of this thesis was supervised in accordance with the guidelines and supervision of thesis laid down by the University of Education, Winneba. Supervisor’s Name: Dr. S. Asare-Amoah Signature……………………………… Date………………………….. ACKNOWLEDGEMENT My special thanks go to God almighty, the giver of life for His...
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...UNIVERSITY OF EDUCation, winneba INFLUENCE OF STUDY HABITS ON ACADEMIC PERFORMANCE OF JUNIOR HIGH SCHOOL STUDENTS IN THE GOMOA WEST DISTRICT FELICITY AKPENE AKAGAH 2011 university of education, winneba DEPARTMENT OF PSYCHOLOGY AND EDUCATION INFLUENCE OF STUDY HABITS ON ACADEMIC PERFORMANCE OF JUNIOR HIGH SCHOOL STUDENTS IN THE GOMOA WEST DISTRICT By FELICITY AKPENE AKAGAH B.Ed. (BASIC EDUCATION) A Thesis in the Department of PSYCHOLOGY AND EDUCATION, Faculty of EDUCATIONAL STUDIES, Submitted to the School of Research and Graduate Studies of the University of Education, Winneba, in partial fulfilment for the award of the Degree of MASTER OF PHILOSOPHY IN GUIDANCE AND COUNSELLING OCTOBER, 2011 Declaration STUDENT’S DECLARATION I, FELICITY AKPENE AKAGAH, declare that this thesis, with the exception of quotations and references contained in published works which have all been identified and acknowledged, is entirely my own original work, and it has not been submitted, either in part or whole for another degree elsewhere. Candidate’s Signature…………………....... Date………………………… SUPERVISOR’S DECLARATION I, hereby declare that the preparation and presentation of this thesis was supervised in accordance with the guidelines and supervision of thesis laid down by the University of Education, Winneba. Supervisor’s Name: Dr. S. Asare-Amoah Signature……………………………… Date………………………….. ACKNOWLEDGEMENT My special thanks...
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...UNIVERSITY OF EDUCation, winneba INFLUENCE OF STUDY HABITS ON ACADEMIC PERFORMANCE OF JUNIOR HIGH SCHOOL STUDENTS IN THE GOMOA WEST DISTRICT FELICITY AKPENE AKAGAH 2011 university of education, winneba DEPARTMENT OF PSYCHOLOGY AND EDUCATION INFLUENCE OF STUDY HABITS ON ACADEMIC PERFORMANCE OF JUNIOR HIGH SCHOOL STUDENTS IN THE GOMOA WEST DISTRICT By FELICITY AKPENE AKAGAH B.Ed. (BASIC EDUCATION) A Thesis in the Department of PSYCHOLOGY AND EDUCATION, Faculty of EDUCATIONAL STUDIES, Submitted to the School of Research and Graduate Studies of the University of Education, Winneba, in partial fulfilment for the award of the Degree of MASTER OF PHILOSOPHY IN GUIDANCE AND COUNSELLING OCTOBER, 2011 Declaration STUDENT’S DECLARATION I, FELICITY AKPENE AKAGAH, declare that this thesis, with the exception of quotations and references contained in published works which have all been identified and acknowledged, is entirely my own original work, and it has not been submitted, either in part or whole for another degree elsewhere. Candidate’s Signature…………………....... Date………………………… SUPERVISOR’S DECLARATION I, hereby declare that the preparation and presentation of this thesis was supervised in accordance with the guidelines and supervision of thesis laid down by the University of Education, Winneba. Supervisor’s Name: Dr. S. Asare-Amoah Signature……………………………… Date………………………….. ...
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