Effects of Quality Management 1

Feleta Mealing
University of Phoenix
January 16, 2012
Effects of Quality Management

Effects of Quality Management 2
Having experience in the automobile industry through my husband gave me the idea to compare and contrast the quality management within the automobile industry. The companies that we have experience with are Chrysler and Kia. My husband interviewed with Chrysler and was employed for several years with Mercedes Benz and is now going through the interview process with Kia as we speak. All of the named companies focus on quality management among other things.
Quality management can be defined as different things to different companies. According to businessdictionary.com quality management can be defined as, “Management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (including quality control)”. We have found that in which companies obtain good quality management is more important in some respects than the quality management itself. Both Chrysler and Kia have both established good quality management from the beginning of their entry into the United States automobile market. Both companies at first glance are seemingly competing on the same playing field however when you take a closer look you can see that Chrysler competes in the domestic market and Kia competes within the global market.
Both Chrysler and Kia have similarities when it comes to quality products as well as preventing problems even though they compete in different markets. In 1925, Chrysler was organized as the Chrysler Corporation. Chrysler was the third largest automaker and established a name for themselves after WWII for well-engineered cars (Maynard, 2009). Chrysler history has not always been peaches and cream they too have had problems