...Effective communication is such a major component of my job that it is essential that I identify and analyse the many challenges and barriers to communication. If I am the barrier then I encourage my carers to tell me! I need to ensure that carers have understood me and that I am using appropriate language, but at the same time avoid being condescending. Some of the best carers have limited linguistic skills and I have to avoid flowery language and terminology. I have to recognise that when I am tired or suffering from ill health that I may not be communicating effectively . Many of Quality Home Care’s service users have sight and hearing difficulties and these present challenges to effective communication. Service users with mental health...
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...the Club’s operational strategy and the charity’s vision, mission and strategic aims. Job scope 1. Customer service 2. Programme delivery 3. Maintenance of fitness equipment and areas 4. Relationships (Communication) * Core duties and responsibilities 1. Customer service * Proactively develops and maintains the highest standards of customer care in all areas of responsibility. * Maintains a high profile on the gym floor in the Club at all times. * Answers any minor complaints or queries from members or their guests 2. Programme delivery * Develops personalised Fitness and Development programmes that effectively meet the health and fitness needs of members and provide them with on-going support and advice * Teaches to an excellent standard a minimum of one circuit training class and other fitness classes as required. * Provides cover for the Pool as required. * 3. Maintenance of fitness equipment and areas * Conducts daily and full weekly checks of the cleanliness and safe and effective operation of these areas, reporting concerns as appropriate. * 4. Relationships (Communication) * Maintains effective communication at all times, ensuring that all information is shared with relevant staff. * Develops and maintains professional working relationships with all YPeople...
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...People use communication for lots of different reasons, every single day. We use it to socialize, “Good morning”, “Hi, how are you?”, “Did you see the footie last night?”. We use it to express emotions, encouragement, share ideas and theories are formed from extensive discussions. Good education and helpful guidance are based on good communication, as well as sharing information and experiences. People talk about the choices they wish to make, why they have taken the decisions they have and the views they hold, to help others understand and respect them more. Aii 1.2 Explain how communication affects relationships in an adult care settings Having good communication within a care setting, not only with the service user but colleagues...
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...Higher Nationals LEVEL Acc QrCdFed e it Issue 4 July 2011 Edexcel, a Pearson company, is the UK’s largest awarding body, offering academic and vocational qualifications and testing to more than 25,000 schools, colleges, employers and other places of learning in the UK and in over 100 countries worldwide. Qualifications include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications from entry level to BTEC Higher National Diplomas, recognised by employers and higher education institutions worldwide. We deliver 9.4 million exam scripts each year, with more than 90% of exam papers marked onscreen annually. As part of Pearson, Edexcel continues to invest in cutting-edge technology that has revolutionised the examinations and assessment system. This includes the ability to provide detailed performance data to teachers and students which helps to raise attainment. This specification is Issue 4. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com References to third-party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) Authorised by Roger Beard Prepared by Susan Hoxley Publications Code BH029073...
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...for ------------------------------------------------- ILM Level 5 NVQ Diploma in Management (8331) Version 4 20/08/2010 © The Institute of Leadership and Management (ILM) 2012 © The Institute of Leadership and Management (ILM) 2012 Supporting Notes for ILM QCF NVQs | This document is intended for current ILM centres and contains supporting notes for ILM National Vocational Qualifications (NVQs) in the QCF. The main purpose of this document is to act as a refresher to help reacquaint our centres with some of the key sections covered in the ILM Centre Manual and provide guidance to assist a centre in preparing to deliver an ILM NVQ. This a generic document and should always be read in conjunction with the ILM QCF NVQ Qualification Specifications Part 2 Technical Info document and the ILM Centre Manual (www.i-l-m.com/centres). IMPORTANT NOTES: * This document replaces the previous ILM NVQ Level 2, 3, 5, and 7 General Qualification Information for QCF NVQs. * 2011 SCQF SVQs are now standalone products and are no longer S/NVQs. They have separate specifications to meet SQA and SCQF requirements. Please refer to our SVQ webpage’s for detail and SVQ resources section online * Centres should be aware that the specifications for NQF Team Leading and Management NVQs at Levels 2, 3, 4, 5 should continue to be followed for learners who have been registered on this version of the NVQ prior to July 2010. These NQF products are no longer eligible for public...
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...Understanding the management role to improve management performance Oak Lodge is a Residential home for elderly men and women that need 24 hour care for everyday living needs. Many residents at Oak Lodge have a diagnosis of Dementia, or other mental health issues. The main goal of Oak Lodge is to ensure that a high standard of care is provided for these residents at all times. The care the residents receive must promote a good standard of living. This is provided by qualified members of staff that are trained to deal with many complex and challenging needs. The organisation also offers ‘rest bite’ care for vulnerable elderly people to allow their carers to have a break or holiday. The staff at Oak Lodge are responsible for ensuring that not only the physical needs of the residents are met, such as meals and washing, but also that their intellectual, mental and social needs are met. This is done by encouraging independents where possible, by making adaptations where needed, by forming trusting relationships with residents and providing opportunities to join in social activities. Oak lodge has a mission statement “Oak Lodge aims to provide a friendly, homely environment where residents can have independence and individualized care. Encouragement is given to residents to seek fulfilment and to realize their personal ambitions and desires in all aspects of their daily lives. The management is responsible to ensure that the dedicated staff are trained either in house or specialist...
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...| Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme | BTEC National Diploma and Extended Diploma in Health and Social Care | Learner name | | Assignment title | Understand effective communication and interpersonal interaction...
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...to work with people to solve problems, do so with minimal emotional involvement. Managers limit choice and only chance their behaviour while leaders change people’s attitudes. However similarly Mintzberg (1998), states that manager’s lead by using cerebral face, he argues that leaders are led by using an insightful face, this face stresses commitment, views integrative perspective, and is rooted to integrity. Leadership styles can be defined in many ways, Kurt Lewin (1939) identified three leadership styles especially defining decision making; democratic leadership integrates people, uses power to empower. This style is open and communicative and seeks the views and values of others results of this are high performing levels and effective communication....
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...UNIT 3: CUSTOMER SERVICE Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand customer service policies within business and services contexts Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events LO2 Understand the purpose of promoting a customer-focused culture Communication: types eg verbal, non-verbal body language, written; types of response; use; effect Customer: central role; customer service culture; identifying and analysing customer requirements and expectations; influences of service provision on customer perceptions Benefits of improved service: customer satisfaction, repeat business, improved reputation, increased profit LO3 Be able to investigate customer...
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...individual are at risk of harm. 3.2 Explain the role peoples play in a team and how can work together to achieve the shared goal. 3.3 Analysis the effectiveness of policies, procedures and managerial approach within a health or social care setting for promoting the management risk, review current legislation, codes of practices and policies that applies in handling of medication. 3.4 Suggest alternative ways to complete task and achieve team goals. 4.1 Review current legislation, codes of practices and policies that apply in handling of medication. 4.2 Evaluate the effectiveness of policies and procedures within a health and social care setting for administrating medication. Case Study 1 1.1, 2.2 Case study 2 3.1, 1.2, Case Study 3 2.3, 3.2, 4.1, 4.2, 1.3, 2.1 Table of Contents Case Study: 1 2...
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...available to them via accreditation schemes to enable them to be recognised and rewarded inline with their civilian counterparts, I also intend to remind senior management of the opportunities available, so they are better informed to achieve the requirements of the corps recruitment and retention plan. I will be writing my report in a rank chronological order starting from Pte through to the Officer ranks. THE ORGANISATIONAL CONTEXT 2. The AGC (SPS) branch delivers administrative support to the entire British Army. The administrative support is from the very bottom, all the way to the top. At the same time civilian business functions are under pinned by administration, no organisation civilian or military can survive without effective administration, The AGC (SPS) continues to support UK business by supplying high calibre HR (Human Resources) administrators and future HR managers, However in order to successfully recruit and retain high calibre individuals within our corps, it is essential, that we have an efficient system in place to attract, train and retain the highest calibre individuals. Within the SPS branch, we have developed the...
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...interests of the pupil. The statutory guidance relates to the Inspirational Vision Statement 2013 published by the Minister of state and talks about schools and employers doing more together. Linking school and colleges with employers will help students to navigate their options and provide more joined up destination data. This will also give employers a voice in the classroom whilst hoping to inspire young people. The government wants all young people to be offered impartial advice, impartial as in no bias or favouritism towards a topic, that is up to date, easy to understand and accessible. These areas feature heavily in the employer training pilots currently being developed nationally and locally. IAG staff must be trained to a minimum NVQ Level 4 to practise and be independent as in external to the school. Staff must be able to identify the service users needs and signpost or refer to alternative practitioners or provisions as necessary regardless of their own opinion or preference. Local knowledge of employment and training issues is imperative in order to be able to offer a high standard of IAG. This advice must be given regardless of race, sexual orientation, gender, religion, ability or disability ensuring everyone has a fair chance to participate in society. Advice should consciously work to prevent all forms of stereotyping in the guidance they provide to ensure boys and girls whatever background consider the widest possible range of careers including those...
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...UNIT 8: MARKETING IN HOSPITALITY Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the concepts of marketing in a services industry context Core concepts: definition of marketing, customer needs, wants and demands, product and services markets, value, customer satisfaction/retention, quality, cost/benefits, efficiency/effectiveness, profitability, the growth of consumerism, strategic/tactical marketing, reasons for growth, marketing as a business philosophy, relationship marketing, changing emphasis of marketing Marketing environment: micro environment of the company; stakeholders eg suppliers, intermediaries, owners, financiers, customers, competitors, local residents, pressure groups; macro environment demographics eg economy, society, ecology, technology, politics, legal, culture; strengths, weaknesses, opportunities and threats (SWOT) analysis; political, economic, social, technical (PEST) analysis; Porter’s competitive forces Consumer markets: central role of the customer, customer culture, models and types of behaviour, consumer orientation (internal and external), competitor orientation, decision process, value chain, value and satisfaction, long-term relationships Market segmentation: principles of segmentation, targeting and positioning, segmentation bases eg geographic, demographic, behavioural, lifecycle stage, income, gender Ethics and social responsibility: sustainability, social audit, public relations, legal and regulatory considerations...
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...H&SC | |Unit T2itle |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions,...
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...Job Description Post: Support Time and Recovery Worker Salary: £18,308.00 per annum pro rata Responsible to: Insight Team Leader Accountable to: The Zone, CEO Location: Insight Team, The Zone, Plymouth Hours: Initially full time (37hrs per week) for first twelve months but reducing to minimum of 27 hrs per week thereafter. Contract: Permanent Purpose To provide Support, Time and Recovery to an allocated number of service users in order to promote their Recovery and maintain them in their community environment helping them to build their own social support network/s. Job Summary * To work as a member of the Insight Early Intervention for Psychosis (EIP) team , who provide supportive and creative mental health services which focus on the direct needs of service users, working across boundaries of care, organisation and role co-ordinated through the Care Programme Approach. * To support service users to identify their needs and to assist care co-ordinators to plan, implement and evaluate care plans. * To have the individual service user's needs at the fore at all times, working to the Recovery Model to support Service Users to work towards their identified personal goals. To use agreed values and skills to underpin their day to day work.Key Duties and ResponsibilitiesClinical * To demonstrate an empathic understanding of mental health problems and issues. * To initiate and...
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