...Effects on Quality Management Jennifer Banks-Milbry MGT/449 October 25, 2011 Benjamin Richardson Effects on Quality Management The airline industry has grown over the past years and has become the major form of transportation. The airline industry has taken over the global market in ones opinion. The air travel industry remains to be the largest and growing industry in the world. The airline industry facilitates economic growth, world trade, international investments, and tourism, which is the central source of globalization, which is taking place in many industries (The Airline Industry, 2011). This paper will describe and explain the strategic planning process from beginning to end, the competitiveness in the domestic and global market, and the effects of quality management. Strategic Planning Process and SWOT Analysis In any organization, there has to be a strategic planning process. A strategic plan is the process whereby an organization develops a vision, mission, guiding principles, broad objectives, and specific strategies for achieving the broad objectives (Goetsch and Davis, 2010). Before an organization begins the planning process, they must first conduct a SWOT analysis. The SWOT analysis answers questions that deal with the organization strengths, weaknesses, opportunities, and threats (Goetsch and Davis, 2010). The strategic planning process as indicated in figure 3-1 in the textbook Quality Management for Organizational Excellence is as...
Words: 490 - Pages: 2
...The Pygmalion Effect in Management J. Sterling Livingston’s article “Pygmalion in Management,” published in the September/October 1988 edition of the Harvard Business Review, details a bizarrely effective phenomenon known as the “Pygmalion Effect” and it’s effect on managed staff. In short, this effect is defined as employees responding to the expectations and attitude of their manager towards them by living up to said expectations and effectively transforming the employees into the persons the manager perceives them as. Livingston firmly believes in the existence of this phenomenon and explains into detail the inherent double-edged nature of the effect and how a manager can use it to his or her advantage. After studying Livingston’s findings and following up with research and experience of my own, I am compelled to agree with Livingston’s views on the effect and how they can be used to enhance productivity and employee satisfaction. To look further into the Pygmalion Effect, one must first understand the mythos of Pygmalion, of which the phenomenon is named. Pygmalion, a Cypriot sculptor, carved the image of a woman out of ivory to fill the void of a lover and companion in his life. As the days went by, he grew increasingly infatuated with the statue and obsessively wished for it to be an actual human being. The gods took pity on his plight and granted Pygmalion’s wish. As he returned to his love, Pygmalion realized that his creation had taken human form as he had constantly...
Words: 950 - Pages: 4
...Running head: Effects of Quality Management Effects of Quality Management MGT/449 March 20, 2012 University of Phoenix Effects of Quality Management on Lufthansa and American Airlines The impact of quality management in an organization will ensure intended accomplishments are achieved. Providing quality management within a company will intensify satisfaction for employees and the customers. The objective of every business is to produce the utmost valued product and service available to their customers. In the following study the use of quality management will be examined to explain the effects of two different organizations that operate in a domestic market and another in a global market. The companies are American Airlines that operate domestically and Lufthansa Airlines which operates internationally. Resemblance of Organizations The importance of Quality Management is at the zenith of priorities for both airlines because management is 94% responsible for quality problems (Goetsch, 2010). Lufthansa and American Airlines are two popular organizations in the airline industry, American Airlines operates domestically and Lufthansa operates globally. Both airlines operate to the best of their ability and do well in their efforts to improve operations and business services. Lufthansa airlines are developing and introducing practices of communication and enthusiasm to make sure that all its employees apply quality standards into their daily work environment to ensure...
Words: 803 - Pages: 4
...Stress Effects and Management Proposal Debra Barnett University of Phoenix Paradigms of Health SCI/100 Heather Mayer, MPH, CHES September 16, 2013 Stress Effects and Management Proposal My company will be initiating an employee wellness program. I am submitting a proposal for a stress management program that can be implemented at the workplace with no costs for the employee. The technique I would like incorporated in the wellness program is Progressive Muscle Relaxation (PMR). Stress—physical, mental and emotional wear and tear—is emerging as a leading health risk of the 21st century and as a serious hazard in the workplace. Disabling stress has doubled over the past six years in the United States, with 1 million people absent from work every day due to stress-related problems. Companies annually spend an average of $7,500 per employee due to stress, and 75 percent to 80 percent of workplace accidents are stress-related ("Managing Employee Stress," 2002, para. 1-2). PMR is cost effective. It can be performed by employees with no cost to the organization, time wise or financially. This technique does not require special equipment, and can be performed using a chair or the floor. PMR can be achieved during the workday during a scheduled break or lunch period. It does not require employees to travel from the work site. Our office has several conference rooms and training areas that are comfortable and free of distractions that will facilitate the focus and concentration...
Words: 1186 - Pages: 5
...Core components of strategy implementation: * Strategic decision-making * Organizational evolution and change * Management by Objectives * The role of teams and leaders * Knowledge assets Lecture 1 The Eclectic Roots of Strategy implementation Research Views on strategy implementation: Structural view: * Organizational Structure * Control mechanisms (assessing performance during and after the implementation of the strategy – Role of formal control systems in strategy implementation Interpersonal Process View * Strategic Consensus –external consensus also imp ---TATA NANO * Autonomous Strategic Behaviours * Diffusionary Processes * Effects of leadership and Implementation Styles * Communication and other Interaction processes The secrets to successful strategy execution: * Study – Important strategic and operational decisions aren’t quickly translated into action * Execution is the result of thousands of decisions made every day by employees acting according to the information they have and their own self-interest * 4 fundamental building blocks executives can use to influence those actions (17 traits fit into each of these blocks) * Clarifying decision rights - Everyone has a good idea of the decisions and actions for which he or she is responsible * Designing information flows (Important information about the competitive environment gets to headquarters quickly. The way to ensure that...
Words: 1005 - Pages: 5
...Core components of strategy implementation: * Strategic decision-making * Organizational evolution and change * Management by Objectives * The role of teams and leaders * Knowledge assets Lecture 1 The Eclectic Roots of Strategy implementation Research Views on strategy implementation: Structural view: * Organizational Structure * Control mechanisms (assessing performance during and after the implementation of the strategy – Role of formal control systems in strategy implementation Interpersonal Process View * Strategic Consensus –external consensus also imp ---TATA NANO * Autonomous Strategic Behaviours * Diffusionary Processes * Effects of leadership and Implementation Styles * Communication and other Interaction processes The secrets to successful strategy execution: * Study – Important strategic and operational decisions aren’t quickly translated into action * Execution is the result of thousands of decisions made every day by employees acting according to the information they have and their own self-interest * 4 fundamental building blocks executives can use to influence those actions (17 traits fit into each of these blocks) * Clarifying decision rights - Everyone has a good idea of the decisions and actions for which he or she is responsible * Designing information flows (Important information about the competitive environment gets to headquarters quickly. The way to ensure that...
Words: 1004 - Pages: 5
...Effects of Quality Management on Domestic and Global Competition “Do more with less” is a catch phrase that has become popular among businessmen and women in today’s highly competitive market. Every organization strives to be the best at what it does, and that is becoming more of a challenge in a weakened economy, especially for larger companies like American Airlines and Lufthansa. Fuel cost have sky rocketed, fewer jobs are available, and consumers look for every opportunity to save a dime. This drives executive managers to implement total quality management (TQM) to remain competitive and produce high quality services/products at the best cost. This paper will describe a process that is similar between the organizations (American Airlines and Lufthansa). It will also explain why the process produces a competitive service in the domestic and global markets and how quality management affects the position of the companies in the domestic and global market. Total Quality in Action Additionally, these companies employ policies that allow each level of management to act within their authority to monitor and control quality. “Lufthansa Technik has launched an exciting new Web-based aircraft maintenance information and communications system called manage/m, which will be available, at no cost, to its customers” (Clark, 2011 para. 2). Programs like Manage/m developed by Lufthansa allows aircraft maintenance to become more streamlined as it captures mechanical data from the...
Words: 479 - Pages: 2
...Effects of Quality Management on Domestic and Global Competition Paper University of Phoenix MGT/449 Clark Mc Carrell Jr. June 01, 2012 Effects of Quality Management on Domestic and Global Competition Paper Time is a precious commodity in most Americans lives. People try to create more time in their everyday lives by cutting corners and the use of modern technology. Cell phones, lap tops and e-mailing help create time in today’s work force, but with all that technology people still need to find time to eat. Many Americans turn to Fast Food as an alternative to waiting at a restaurant or even making a meal for themselves. Fast Food really took off in the early 1900’s and man named Walter Anderson to advantage of the concept of fast food. In 1916 Walter started making and selling hamburgers on a street corner in Wichita, Kansas and a few years later he partnered up with a man named Edgar Waldo Ingram and opened the first White Castle Restaurant. White Castle became an instant success and continued to expand throughout the mid-west and east coast. One of the reasons for White Castle’s success was the menu. The menu consisted of just a few choices. Hamburgers, Coke, Coffee and Pie were the only items on the menu. The customers loved this for the quickness and convenience. White Castle was the first with warm take-out and the folded napkin. Other entrepreneurs tried to copy White Castles success, but most ultimately failed. The success of White Castle...
Words: 940 - Pages: 4
...Effects of Quality Management on Domestic and Global Competition Terrence Dickerson Quality Management and Productivity- BSHS/449 June 10, 2012 David Dobson The focus of this paper will compare and contrast the quality management of Southwest Airlines which competes in the domestic market and Lufthansa competes in the global market. I will describe procedures of similarity between both organizations. This paper will also explain how the process produces a competitive service in both the global and domestic market. Finally, I will explain how quality management affects both companies in the domestic and global market. Southwest Airlines was incorporated in 1967 and Lufthansa; which initially was Deutsche Luft Hansa AG developed in 1926. Today, both are extremely popular among the airline industry. Southwest Airline and Luftanasa are great examples of companies which have grown over many years of service. Procedures of Similarity between Southwest Airlines and Lufthansa Both Southwest Airlines and Lufthansa use the same format for booking their online flights, hotels, and rental cars. Their flight procedures consist of first determining whether the trip will be one way or round trip, next the departure city and arrival cities must be entered in, followed by dates and times of departure and arrival, next the number of passengers must be determined and finally both will search for flights to determine their availability regarding your...
Words: 750 - Pages: 3
...MANAGEMENT AND EFFECTS IN HRM Cynthia Williams-Whitehurst BUS303 – Human Resource Management (BFM1547A)) Instructor: Farrell Martin December 21, 2015 Human Resource Management strategically aligns the recruiting, developing and placement of employees to sustaining the organizations objective for its constituents. The priority of HRM is to effectively and efficiently motivate every employee to fulfill the goals of its company to be nationally and globally competitive in a desired industry. By designing work goals that are attainable and challenging employers reassure their competitive edge in an industrial environment (CHAPTER 9: PERFORMANCE MANAGEMENT AND APPRAISAL, n.d.). Humans Resource Management, manages the people who manage the organizations capitals’. Regulatory and Labor laws mandate and dictate Human Resource Management (HRM) to select, train and promote candidates through Equal Employment Opportunities and or Affirmative Action. Human Resource Management teams use multiple methods to derive and administer compensation, safety and health benefits to its employees all in an effort to attract and retain the most talented individuals. In today’s economy employees in the United States are protected by Federal Legislation under Equal Employment Opportunity (EEO) and Affirmative Action (AA). Recruitment discrimination is protected by the Civil Rights Act of 1964. Title VII of the Civil Rights Act administers the standards upheld by the equal employment opportunity...
Words: 2316 - Pages: 10
...Stress Effects and Management Proposal SCI/100 April 28, 2014 Stress Effects and Management Proposal Stress management is the workplace is essential to long term success of any organization. Recognizing and acknowledging stress that employees are experiencing and providing coping techniques for employees can increase productivity and performance in the workplace. In introducing a new wellness program I am proposing that our organization implements the stress management technique of Visualization in the workplace. This is a technique that is very minimal in cost because it can virtually be done anywhere and will enable employees to benefit on a personal level as well as a professional level. People who visualize their future will develop less or no resistance to changes that correspond to their visualizations. Visualizations create positive energy, inspiration and focus. (Kerklaan, 2011) In this paper I will provide an analysis of how I would have possibly responded to other stress management techniques along with their personal effectiveness while ranking them techniques. How do you think you would have responded to other stress management techniques? Ranked in order of personal effectiveness: Visualization Deep Breathing Progressive Muscle Relaxation Mediation Yoga Massage Therapy Hypnosis Visualization- I believe that visualization is a very effective stress management technique. This method has proven benefits related to workplace, family and personal...
Words: 803 - Pages: 4
...Effects and Management of Autism in Children Autism now has a diagnosis rate of 1 in 50 with the occurrence in boys being five times greater than in girls (Edeiken-Cooperman). With such a high rate of diagnosis, there has been an increased awareness into the effects of this neurodevelopmental disorder and the ways to help manage it. Autism negatively affects socialization and communication and is usually noticed by age three (Edeiken-Cooperman, Berk). Children with autism can be self-absorbed and may struggle in three core areas of functioning. First is their non-verbal abilities such as reading facial expressions that aid in social interaction. The second area in which children with autism are behind is the engagement of make-believe play. The third are is language, which is delayed, and often only used to get what they want versus taking part in an exchange of ideas. These social struggles show that children with autism have a theory of mind and ideas about mental activities that are not at the same level of the average child. “As early as the second year, children with Autism show deficits in emotional and social capacities believed to contribute to an understanding of mental life.”(Berk 342) One of the more noticeable effects of autism in children is the lack of social awareness. They have trouble relating to others’ thoughts and feelings. They just see the world as it pertains to them. A child with autism has trouble comprehending when someone is talking about something...
Words: 742 - Pages: 3
...JBPP Inventory Management Inventory Management and Its Effects on Customer Satisfaction Scott Grant Eckert1 Abstract This study examines inventory management and the role it plays in improving customer satisfaction. It looks at how food companies have been under pressure to streamline their inventory systems, and the consequences of such actions. It also examines how many retailers are trying to implement a “perfect order” system and how suppliers are constantly under pressure to meet the demands of these retailers. Many food companies are, therefore, looking at various inventory management systems as they belief this will have a positive effect on the satisfaction of their customers. The paper also outlines the methodology used in the research and concludes by pointing out the limitations of the research as well as suggestions for further research. Keywords: Inventory Management; Customer Satisfaction; Grocery Companies Introduction Many food companies have been under pressure to streamline their supply chain, minimize large inventories, and cut holding cost on inventory. In the past, inventory management has focused on not running out of finished goods. This caused manufacturers to stockpile large amounts of raw materials, work in process, and finished goods. The extra finished goods would be to protect them from going out of stock. There are different costs associated with 1 Scott Grant Eckert is currently studying for a doctorate in Business Administration (DBA) at the...
Words: 3687 - Pages: 15
...The Internal and External Effects on the Functions of Management Nicole Sainz MGT230 April 17, 2012 The Internal and External Effects on the Functions of Management The four functions of management include planning, organizing, leading, and controlling. These functions of management are necessary for a company, such as Amazon, to be successful in a continuously advancing world. Many external and internal factors influence the performance of the four functions of management within Amazon. Some internal factors include ethics, diversity, and innovation. Ethics affects the leadership and controlling functions of management, while diversity and innovation utilizes the leading and organizational functions of management. Some external factors that affect the four functions of management include technology and globalization. The need of technology and globalization takes organizational planning in order to keep up with the increasing demand of readily available products at Amazon across the world. One major factor to a company’s success is the moral and ethical integrity of Amazon’s management team. Amazon’s ethical stance determines the quality of employees the company is able to retain, as well as maintaining their loyalty to the company. If managers display ethical integrity, the employees would be stimulated to perform well, building leadership within the company. If Amazon does not practice ethical integrity, the employees do not perform to their best. This may cause late...
Words: 1174 - Pages: 5
...The Effects of Working Capital Management on Firm Profitability A study examining the impacts of different company characteristics Authors: Hampus Björkman & Micael Hillergren Supervisor: Lars Lindbergh Student Umeå School of Business and Economics Spring semester 2014 Degree project, 30 HP Abstract Many argue that there is a trade off between profitability and liquidity. However, many studies have found that the profitability can increase with an efficient Working Capital Management. Correctly allocating cash flows to where and when it is needed increases liquidity and simultaneously increasing profitability. The purpose of this study is to develop the research on the relationship between Working Capital Management and profitability by investigating how it is affected by different company characteristics. A quantitative method was applied with philosophical stances in objectivism and positivism and deductive theory was used to approach the subject. From the theoretical framework, five hypotheses were established and statistically tested in order to answer our research question. The first hypothesis was formulated to confirm previous research, while the remaining two aimed at providing both a theoretical and practical contribution to existing knowledge. The thesis centers on the Cash Conversion Cycle, a metric of how fast a company turns purchased products into profit, with Gross Profit Margin as the measure of profitability. The...
Words: 30644 - Pages: 123
