...Running head: Effects of Quality Management Effects of Quality Management MGT/449 March 20, 2012 University of Phoenix Effects of Quality Management on Lufthansa and American Airlines The impact of quality management in an organization will ensure intended accomplishments are achieved. Providing quality management within a company will intensify satisfaction for employees and the customers. The objective of every business is to produce the utmost valued product and service available to their customers. In the following study the use of quality management will be examined to explain the effects of two different organizations that operate in a domestic market and another in a global market. The companies are American Airlines that operate domestically and Lufthansa Airlines which operates internationally. Resemblance of Organizations The importance of Quality Management is at the zenith of priorities for both airlines because management is 94% responsible for quality problems (Goetsch, 2010). Lufthansa and American Airlines are two popular organizations in the airline industry, American Airlines operates domestically and Lufthansa operates globally. Both airlines operate to the best of their ability and do well in their efforts to improve operations and business services. Lufthansa airlines are developing and introducing practices of communication and enthusiasm to make sure that all its employees apply quality standards into their daily work environment to ensure...
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...Effects of Quality Management on Domestic and Global Competition “Do more with less” is a catch phrase that has become popular among businessmen and women in today’s highly competitive market. Every organization strives to be the best at what it does, and that is becoming more of a challenge in a weakened economy, especially for larger companies like American Airlines and Lufthansa. Fuel cost have sky rocketed, fewer jobs are available, and consumers look for every opportunity to save a dime. This drives executive managers to implement total quality management (TQM) to remain competitive and produce high quality services/products at the best cost. This paper will describe a process that is similar between the organizations (American Airlines and Lufthansa). It will also explain why the process produces a competitive service in the domestic and global markets and how quality management affects the position of the companies in the domestic and global market. Total Quality in Action Additionally, these companies employ policies that allow each level of management to act within their authority to monitor and control quality. “Lufthansa Technik has launched an exciting new Web-based aircraft maintenance information and communications system called manage/m, which will be available, at no cost, to its customers” (Clark, 2011 para. 2). Programs like Manage/m developed by Lufthansa allows aircraft maintenance to become more streamlined as it captures mechanical data from the...
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...Effects of Quality Management on Domestic and Global Competition Paper University of Phoenix MGT/449 Clark Mc Carrell Jr. June 01, 2012 Effects of Quality Management on Domestic and Global Competition Paper Time is a precious commodity in most Americans lives. People try to create more time in their everyday lives by cutting corners and the use of modern technology. Cell phones, lap tops and e-mailing help create time in today’s work force, but with all that technology people still need to find time to eat. Many Americans turn to Fast Food as an alternative to waiting at a restaurant or even making a meal for themselves. Fast Food really took off in the early 1900’s and man named Walter Anderson to advantage of the concept of fast food. In 1916 Walter started making and selling hamburgers on a street corner in Wichita, Kansas and a few years later he partnered up with a man named Edgar Waldo Ingram and opened the first White Castle Restaurant. White Castle became an instant success and continued to expand throughout the mid-west and east coast. One of the reasons for White Castle’s success was the menu. The menu consisted of just a few choices. Hamburgers, Coke, Coffee and Pie were the only items on the menu. The customers loved this for the quickness and convenience. White Castle was the first with warm take-out and the folded napkin. Other entrepreneurs tried to copy White Castles success, but most ultimately failed. The success of White Castle...
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...Effects of Quality Management on Domestic and Global Competition Terrence Dickerson Quality Management and Productivity- BSHS/449 June 10, 2012 David Dobson The focus of this paper will compare and contrast the quality management of Southwest Airlines which competes in the domestic market and Lufthansa competes in the global market. I will describe procedures of similarity between both organizations. This paper will also explain how the process produces a competitive service in both the global and domestic market. Finally, I will explain how quality management affects both companies in the domestic and global market. Southwest Airlines was incorporated in 1967 and Lufthansa; which initially was Deutsche Luft Hansa AG developed in 1926. Today, both are extremely popular among the airline industry. Southwest Airline and Luftanasa are great examples of companies which have grown over many years of service. Procedures of Similarity between Southwest Airlines and Lufthansa Both Southwest Airlines and Lufthansa use the same format for booking their online flights, hotels, and rental cars. Their flight procedures consist of first determining whether the trip will be one way or round trip, next the departure city and arrival cities must be entered in, followed by dates and times of departure and arrival, next the number of passengers must be determined and finally both will search for flights to determine their availability regarding your...
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...Effects of Quality Management on Domestic and Global Competition Carletta Whiting MGT/449 December 19, 2011 Timothy De Long Effects of Quality Management on Domestic and Global Competition Quality management is the “management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance including quality control” (www.businessdictionary.com). Whereas, the “total quality management is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal” (www.businessdictionary.com). Consumer satisfaction is determined by the quality of products and services a company gives to consumers, which determines if the organizational objectives were achieved. This dissertation will compare and contrast two companies one international (Lufthansa Airlines) and the second national (Southwest Airlines). Southwest Airlines executed a strategy constructed to achieve a favorable outcome for the organization. The calculated plan starts with the directive to contribute to each aspect of the business: consumers, technology, facilities, and aircrafts. Southwest Airlines plan to gather consumer devotion by offering low cost merchandise and amenities for corporate America and for vacationing individuals seeking to cut cost. The strategy offers a less expensive value to consumers who do not have resources to use other...
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...Effects of Quality Management on Domestic and Global Competition MGT 449 April 14, 2011 Traditionally, organizations focus primarily on return on investment and short-term profits. This traditional approach often has negative long-term effects. Many modern organizations now operate with a customer satisfaction based philosophy, focusing on long-term survival and prosperity (Goetsch & Davis, 2010, p.117). Two organizations that will be examined in this paper are Toyota Motor Corporation and Ford Motor Company Toyota Motor Corporation Toyotas Production System (TPS), was established based on two principles: The first is Jidoka, which can be translated as “automation with a human touch” and the second is “Just-in-Time”. “Jidoka means that when a problem occurs, the equipment stops immediately, preventing defective products from being produced” (Toyota, n.d.). Machines are able to detect problems on their own. “Just-in-Time is the concept in which each process produces only what is needed by the next process in a continuous flow” (Toyota, n.d.). Just-in-time, eliminates all waste by eliminating inventory and obtaining parts directly from vendors and allows for vehicles to be built efficiently in the shortest amount of time. JIT System has many elements that make the system run. These elements are: Leveled Production, Pull System, Continuous Flow Processing, Takt Time, Flexible Work Force, 3 M’s (Muda, Mura, Muri), and 5S’s (Sifting, Sorting, Sweeping, Spick-n-Span, and...
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...Effects of Quality Management on Domestic and Global Competition University of Phoenix MGT 449 February 29, 2012 Individual Effects of Quality Management on Domestic and Global Competition Paper | Write a 700- to 1,250-word paper in which you compare and contrast quality management at two organizations in the same industry. * One organization must compete in the domestic market and one in the global market, such as Southwest Airlines and Lufthansa. Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry. * Complete the following in your paper: * Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure from beginning to end. * * Explain why the process or procedure produces a competitive product or service in the domestic and global markets. * Explain how quality management affects the position of the companies in the domestic and global market. * Include a minimum of two resources in addition to Quality...
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...Effects of Quality Management on Domestic and Global Competition Beverly Freeman University of Phoenix MGT/449 October 26, 2011 Gary Olsen Abstract The subject of this paper is the quality management of two pharmaceutical companies, Pfizer and Johnson & Johnson. The two companies are said to provide the best possible care to the consumer in areas of health in the global market as well as the domestic market. Effects of Quality Management on Domestic and Global Competition The subject of this paper is on the pharmaceutical company of Pfizer pharmaceuticals and the Johnson & Johnson Company. Both companies are well known in the drug industry and both have the capacity to provide products for the domestic market and the global market. Both companies can provide health care for the population and to help find new drugs to provide the care of the population, which both the global and domestic markets need. Effects of Quality Management Pfizer Pfizer can develop resources to help people understand their illnesses, and the risks and benefits of the medicines available to treat them. Pfizer provides a patient assistance program to help the population that cannot afford medicines on his or her own to take control of his or her health (Pfizer, 2011) Pfizer has a product pipeline to help in the research and development of medicines to help with illness and diseases such as cardiovascular and metabolic diseases, immunology, and inflammation, neuroscience...
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...| Throughout this paper I will compare and contrast quality management between McDonald’s and Sonic. I will explain similar processes or procedures that the company does, and explain how those processes or procedures produce a competitive product or service in the domestic and global markets. Finally I will mention how quality management effects the position of the companies in the domestic and global markets. McDonald’s first restaurant opened its doors in 1945 in Downe, California, by two brothers named Dick and Mac McDonald. The restaurant sold mostly barbeque, but after realizing that their profits were coming from the hamburgers they made they decided to close down the restaurant for a few months and make plans to sell their hamburgers. When they reopened the restaurant, they sold nothing but hamburgers, fries, and milkshakes (Blogger, 2009). The first sonic restaurant first opened its doors in 1953 in Shawnee, Oklahoma, by a man named Troy Smith. When Sonic first opened, it was called the top hat drive-in. The drive- in restaurant sold nothing but burgers, and root beer. In 1959 its name changed to Sonic Restaurant (management careers, 2000-2012). Just like other restaurants McDonald’s and Sonics main concern is the appearance of their restaurants. Both businesses have a policy that enforces cleanness. They enforce this policy so that their restaurants can maintain a good reputation. Both restaurants started off using a traditional cash register...
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...In today's world quality management appears to be an important business practice where managers and business owners can learn on how to improve business operations and how to make the business more effective. By implementing quality management, businesses have been able to increase sales and improve the services. Though the approaches to determining quality issues vary, the goal of every business remains the same to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations (The Importance of Quality Management, 2010). The following paper will describe the concept of quality management and the effect of a domestic market and a global market. The companies that will be used are American Airlines which operates domestically and Lufthansa which operates globally. For many years American Airline and Lufthansa have been dominant airline companies within their industries. Regardless of the global economy these companies have been able to perform well and continue to maintain positive operations and services. What these two companies have in common is the implementation of Total Quality Management. The processes that are used during the implementation of Total Quality Management are the following. 1.Both companies use a quality control program to construct a successful service process. Detailed policies and plans that affect all managers are also being implemented 2.Both companies use a comprehensive evaluation program...
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...Effects of Quality Management on Domestic and Global Competition Paper MGT 449 SylviaWilkerson April 5, 2010 Quality Management must contain all aspects of the company’s operations in order for an organization to be competitive in the domestic and global market. Quality Management involve management and employees involvement of producing goods and services that continuously satisfy the needs of the customers. As well as providing employees with working environments which is healthy and enables employees to perform above and beyond. To maintain competitive in the business environment, the organization must constantly look out for the opportunities to grow as well as reduce costs. The automobile industry is a competitive organization domestically and globally. By applying the combination of quality and management Toyota Motor Corporation has been voted the most admired motor vehicle company globally by Fortune magazine in 2005 and Ford Motor Company has been recognized as one of the worlds ethical companies. Both companies has been recognized in the automobile industry for their industry quality, global care, and social responsibility. Toyota Motor Corporation (TMC) is one of the global leading manufacturing companies with nearly 70 years in the market and has become the world’s third largest vehicle manufacturer with a wide range of models and high technology. Ford Motor Company have 90 plants world wide. Both automobile companies is recognized globally for their...
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...Running Head: Quality Management Effects of Quality Management on Domestic and Global Competition Paper MGT 449 01 March 2010 Effects of Quality Management Introduction The pharmaceutical industry is always in the spotlight because it is the biggest and most influent industry in the world. Since World War II, quality is based in the inspection of the final product, trying to create error-less production and gain market share. Multinational corporation, Merck Sharp & Dome and Spanish-based Belloch Laboratories are examples of how companies in the same industry but competing at different levels and markets, can follow similar paths when implementing quality management. Their code of ethics, social commitment and corporate responsibility will be crucial to analyze their quality management and overall success. Similarities between both companies Merck Sharp & Dome has presence in more than 140 countries and employs more than 59.000 individuals with incomes over $23,8 billion (2010). On the other side, Belloch Laboratories spreads its activities in Spanish territory, employs more than 70 individuals with incomes over €15 million (2010). It may seem than companies with such different backgrounds cannot be measured by the same factors; the truth is that the success of both companies is based on a strategy plan that has been followed by both corporations. A synopsis...
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...Effects of Quality Management on Domestic and Global Competition Paper MGT/449 Wells Fargo versus Wachovia From the beginning in 1852, then titled Wells, Fargo & Co., the new banking and express delivery company became a well-known and trusted place to buy gold, bank, and sell paper drafts (which were as good as gold) (Wells Fargo, 1999). Since then, Wells Fargo has moved East through the United States, and has globalized. In 1929, Wachovia was incorporated as South Carolina National Bank. While the history of the banks founders date back to the late 1790’s Wachovia gained its reputation as a trustworthy Southern bank that handled all forms of banking needs including but not limited to checking, mortgage loans, securities, and insurance (The Gale Group, Inc., 2006). It was not until the 1990’s that Wachovia branched out of the South, and tailored to London, and Japan customers with that limit, the bank remained primarily domesticated. While Wells Fargo is a domestic bank their lending and financial practices have primarily become global. This paper will discuss the difference between the companies’ different versions of strategy, and customer service. Focusing on globalization and domestication, how quality management affects the position of the companies in the domestic and global market. Community Banking Versus Global Banking When guiding your business toward success, you may come across many different aspects where a decision is needed. In the banking...
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...Total Quality Pioneers Luz Maria Maysonet-Román University of Phoenix MGT/449 Quality Management and Productivty Rebeca Rodríguez-Canales 6 de febrero de 2012 Total Quality Pioneers La calidad es importante, independientemente del producto o servicio. Muchas veces las empresas se centran en los beneficios en lugar de calidad para satisfacer a las partes interesadas. La calidad es tan importante como las ganancias cuando se trata de la satisfacción del cliente. Los clientes quieren comprar un producto de calidad a precios accesibles. Muchas veces las organizaciones tienen que salir del país a fin de mantener los costos laborales hacia abajo y conservar la calidad del producto o servicio. Este artículo está dedicado a las definiciones de calidad e incluye todos los elementos. Explicar la calidad y dar ejemplo de calidad en el lugar de trabajo. Explicar las tácticas exitosas en materia de calidad y por qué tienen éxito hoy en día. Proyección de futuro de la autora de la calidad de lo que se refiere a varias industrias. Elementos de calidad definidos Una norma de producto o servicio que atrae a los clientes y que se utiliza para medir con otros productos o servicios se conoce como calidad. La calidad es superior en excelencia y se considera mejor que un producto inferior de la misma clase. La calidad es subjetiva y se mide generalmente sin exceder sus expectativas. Goetsch y Davis (2010), la calidad tiene muchos elementos que son: participación de los empleados...
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...Leadership and Management in NursingIn: Other Topics Effective Leadership and Management in Nursing Effective Leadership and Management in Nursing Shirley J. Mitchell University of Phoenix HSC 492 Instructor: Linda Westermann March 12, 2012 Effective Leadership and Management in Nursing According to Sullivan and Decker (2009), leadership is influencing others into working toward accomplishing a common goal. Some people are born with an innate leadership quality within them. Others require learning leadership and management skills. It takes a certain personality trait that makes them a natural leader. Intelligence, personality, and abilities are three categories of the trait theory that is a part of the profile of successful leaders (Sullivan & Decker, 2009). I will discuss my personal views of leadership. It will describe how leadership differs from management. Finally, the characteristics of an effective leader will disclose. What are your personal views of leadership? Everyone is a leader at one time or another. A good leader is one that knows just when to pull back from the leadership role and let the team proceed on his or her own. These leaders have a natural ability to guide their team effectively with his or her charismatic approach that the team believes they are well supported. They know when to lead, when not to lead, when to let the team lead, and they know just when to dance. How does leadership differ from management? There is...
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