Effective communication is a good way to understand a person or a situation that lets us resolve problems. It also helps build trust and respect between people. Having an effective communication is very vital in everybody’s life even in a business environment. The time I experienced an effective communication was when I went to Wal-Mart and bought an air mattress, when I was there I was able to witness how they communicated. They listened to me by making feel heard and understood, they avoided interrupting me, they were not judgmental, and showed interest in solving my problems. I moved into a new apartment with my family, and didn’t yet have enough money to buy a bed for my children, so I decided to go to Wal-Mart and purchase an air mattress. After buying it, and went home I found out that my wife had already bought a bed which made me to go back to return it on the same day, but when I got there I was told that do not accept a return or exchange of mattress. On hearing that I requested to speak to their manager, after she came and listened to my explanation she explained why they do not accept a return of mattress, but also understood why I had to return it. She did not judge me, but gave a listening ear, and then she asked me to wait while she contacted her superior. After doing that she came back with the good news telling me that I could return the mattress and get a full refund of my money back. The manager also gave me a piece of advice telling me not to always go to the store and buy anything or make any big decision without communicating with my wife, and that my wife also have to do the same thing because other stores might not be so understanding about it. Which I thought was very nice of her to let me in on that secret of good communication, the icing on the cake was that my wife