...Chapter 1 Competing with Operations 1Copyright ©2010 Pearson Education, Inc. Publishing as Prentice Hall Chapter 1 Competing with Operations TRUE/FALSE 1. Operations management refers to the direction and control of inputs that transform processesinto products and services. Answer: True Reference: Operations Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation2. As a functional area of a business, Operations translates materials and services into outputs. Answer: True Reference: Operations Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation3. The three main line functions of any business include Operations, Finance and Marketing. Answer: True Reference: Operations Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation4. Support functions in an organization include Operations, Finance and Marketing. Answer: False Reference: Operations Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation5. Support functions in an organization include Accounting, Human Resources and Engineering. Answer: True Reference: Operations Management Across the Organization Difficulty: Easy Keywords: operations management, inputs, process, transformation6. A process...
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...The Benefits of Wal-Mart Wal-Mart is known as the biggest discount superstore in the country. According to walmartstores.com, Wal-Mart has 9,005 stores and club locations in 15 countries, employing 2.1 million associates. The corporate office in Bentonville, Arkansas has about 15 buildings and more than 11,000 associates. They lure customers in to their stores by advertising their “everyday low prices”and having the friendly folksy American image. Wal-Mart is convenient to everyone in its surroundings. All of their stores have low prices, a wide variety of merchandise, and most are open 24 hours. Wal-Mart also provides many jobs for the unemployed and are very precise about when and where to open new stores. Wal-Mart is known for always having low prices. Many people might think they lose money by lowering prices, but in reality they make a bigger profit by using this technique. The reason Wal-Mart can afford to have low prices is because “products are manufactured in China at a fraction of the cost of making them here,” (Reich 567). Therefore, allowing consumers to get more bang for their buck. Also, “back-office work, along with computer programming and data crunching, is “offshored” to India,” (Reich 567). So consumers get even bigger and better deals. The New England Consulting Group conducted a study that showed the average American family saved about $600 a year by buying groceries and household goods from Wal-Mart. Wal-Mart provides several jobs to the unemployed...
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...Case Study Cadbury Dairy Milk – The Sweetest of them all Background It all started in 1905 when Cadbury’s top selling brand, Cadbury Dairy Milk was launched in Bournville, UK. By 1913, Dairy Milk had become Cadbury’s best-selling chocolate, and in the mid-twenties it became a brand leader. Cadbury India began its operations in 1948 by importing chocolates and then repacking them before distribution in the Indian market. With its deliciously smooth texture and unique creamy taste, Cadbury Dairy Milk made an immediate on the consumers and quickly became a market leader. Cadbury’s mission is “Working together to create brands people love”. Cadbury Dairy Milk encapsulates an enormous breadth of emotions, from shared values such as family togetherness to the personal values of individual enjoyment. It stands for goodness. At the point of entering the Indian market in 1948, Cadbury faced quite a few challenges. It had to get to people accustomed to chocolates, primarily seen as a western taste. Cadbury had to sell these products by reaching out to the masses in a country with a lot of diversity and varied interests. However the company recognised the importance of the chocolate brand as a means of expressing parental affection for their children. In the 1980’s the company positioned Cadbury Dairy milk as “The perfect expression of parental love”. Cadbury markets Cadbury chocolates a number of chocolates: 5-Star, Perk, Temptations (with five variations), Crackle, Fruit and Nut...
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...Nestlé is the largest food and beverage company in the world. Founded and headquartered in Vevey, Switzerland. It is also well on its way to becoming world leader in nutrition, health and wellness. Nestlé is more than just the largest food and Beverage Company in the world. Increasingly, Nestlé is becoming the world’s leader in nutrition, health and wellness. Nestlé was founded in 1866 by Henri Nestlé and is today the world's biggest food and beverage company. Nestlé employ around 250,000 people from more than 70 countries and have factories or operations in almost every country in the world. -BACKGROUND: Nestle company had started off from a single man's idea, and developed into a giant corporation. In 1866 Henri Nestle, a pharmacist, developed a milk food formula for infants who were unable to tolerate their mother milk. His product became a success, and it created a demand throughout Europe. As Nestlé's popularity grew more businesses wanted to merge and become partners with Henri Nestlé's business. From 1866 to 1947 the Nestle Company had gone through several name changes. In 1905, Angelo-Swiss Condensed Milk Co. and Farine Lactee Henri Nestle merged and the company's name became Nestle & Anglo-Swiss Condensed Milk Co. Then in 1929, Peter-Cailler-Kohler Chocolate Suisse's S.A merged with the company. The name was then changed to Nestle &Angelo-Swiss Holding Co. Ltd, on November 27, 1936. In December 1947, Co acquired all shares capital of the Alimentana S.A Company...
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...Describing and Analyzing a Work of Renaissance [Report Subtitle] Describing and Analyzing a Work of Renaissance [Report Subtitle] The picture that I chose was from Museum of Modern Art it’s a painting of Madonna and Child; Saint John the Baptist; Saint Jerome Sano di Pietro( Ansano di Pietrod, Mencio) ( Italian, Siena 1405-1481 Siena). This painting was one of many that I had looked at but for some reason it capture my attention and I just continued to focus on how well it stood out among other painting. Elements of Art for description of Art Work The Line on the painting is foundation of the artwork which makes it stand out because of the signature setting people will take notice to it and the layout is perfect reflection of the time period. Color There are several different warm and soft color’s that catches people eyes like gold, blue, black , white, and pink really does this painting justice. Light The light defines the outside scenery were it represents the time of day in which the painting was done. Composition This represents how objects are placed like the road, trees, and how the men are sitting on each side of Madonna. Shape/Form When you look at the shape it tells that the picture was slanted when it was painted. Space In this picture the artist left space so if he looked at it later and something needed to be added he/she could do so. Principles of Design for the analysis of Art Work The painting has an asymmetrical shape were it is not equal...
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...Essay title: opportunities and challenges that the Internet had brought In 2006, the total e-commerce spending by customers and businesses would reach and even surpass five trillion Dollars[1] according to e-marketer (2004). This astonishing number confirms that e-commerce and e-business must be taken into consideration now by firms in order to be competitive. Even if e-commerce and e-business seem to be rather new phenomena for customers, that is to say clients have not been used to buy online for a long time; the Internet has already a long history. In the late sixties[2] (1969), the American department of defence created ARPANET (Advanced Research Projects Agency Network) group in order to install secure networks among computers. In 1973, Great Britain is connected to ARPANET. Then in 1984, JANET: joint academic network, is installed in United Kingdom. But the big step is the introduction in 1990 of the World Wide Web, which is considered to be one of the most significant contributions to business activity. By the end of 1992, the Internet and the World Wide Web have already more than one million users over the world. In 1995, many elaborated browsers are being developed and created. Today, one can say we belong to the Internet generation, for in 2000; more than twenty million websites were registered in over one hundred fifty countries. Thus, this quick historic shows that the Internet is not new and has known a long evolution within fifty years. From an internal...
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...The following statements will help you get an idea of how, as you begin this course, you perceive yourself as a student. For each statement, select the number that feels right to you, from 1 for “not true at all for me” to 5 for “absolutely true for me.” 1. I see the connection between the effective study skills I learn today and my future academic, career, and life success. 2. I set effective short- and long-term study goals that will help me manage my workload. 3. I manage my time effectively and control any tendency to procrastinate. 4. I am aware of what causes me stress and I take steps to reduce it. 5. I am aware of my personal learning style, and I choose study strategies that take advantage of my strengths and minimize my weaknesses. 6. I understand the components of critical thinking and use critical-thinking skills to get the most from my work. 7. I take a systematic approach to reading and studying. 8. I am aware of various note-taking styles and techniques and use the ones that help me to best take down and retain information. 9. I use listening and memory techniques that work best for me. 10. I approach writing assignments with a plan and with enough time to carry it out. 11. I know and use the strategies that help me do my best on tests. 12. I understand and use a research strategy when doing library or Internet research. Total your answers here: 36 • If your total ranges from 12 to 27, you consider your academic...
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...globalization era, as the emergence and lucidity of the social contract between the businesses and the society. Despite the provision of prevailing goods and services for consumption under a legitimate circumstance, the corporations are supposed to practice in a scope where the beneficial organizations can be achieved in a broader width. The trend for interests of stakeholders to be on the company’s agenda becomes one aspect of this invisible contractual relationship, rather than narrow down its mission for profits maximizaion for present and potential shareholders. This article aims at analysing and evaluating the balancing extent of the fulfillment between interests of shareholders and stakeholders outside the corporation by Cadbury Schweppes PLC. Enterprises, with an entitlement of a certain corporate citizenship within the society wherever it operates, is facing a catastrophic collapse of both financial and reputational positions, once the courage and capacity are available for a breach of the social contract. For Cadbury, it is stated in Our Business Principles, the code of conduct, that they ‘create brands people love’ as the most imperative goal by...
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...Analysis of a Team Charter MGMT/521 Analysis of a Team Charter Implementing a team charter is strategic when collaborating, merging, and managing individual differences and similarities. The charter is a guide for a team of peers to follow and acknowledge while considering the team’s personality types, listening skills, and trust levels. The charter will develop and enhance the quality of collective performance within the group throughout the course. Ground rules, guidelines, expectations for time management, involvement, ensuring fair and even contribution, collaboration, and special considerations are set as parameters for the charter. Individual assessments evaluate team trust levels. “This instrument was designed to test your faith in people. Scores will range from 1 (high faith) to 5 (low faith)” (Pearson Prentice Hall, 2007). Collectively, scores for Team E range from one to three. Significantly, scores of medium to high faith prevailed, establishing cohesion. Analysis and interpretation of the listening skills assessment suggests “Effective communicators have developed good listening skills. This instrument is designed to provide you with some insights into your listening skills” (Pearson Prentice Hall, 2007). Results from this assessment confirm the majority have honed listening skills, an essential element in collaborating and cooperating. Evaluation of interpersonal perceptions verifies conclusive evidence for improved success. Friendliness, interpersonal...
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...University of Phoenix Material Map Out an Important Goal 1. Short-Term Educational Goal a. Your specific goal: My short-term educational Goal that I have set is to finish GEN200, Foundations for General Education with a B grade. b. Actions you plan to take to achieve your goal. What will you do to support your goal . . . 1) Today? Today I will review all the resources available to me, and complete assignments. 2) This week? I will answer both discussion questions; respond to my classmate’s discussion question responses four out of the seven days and do two substantial responses on each of those days. I will also complete the Educational Goals Mapping assignment and post my individual biography. I will get a head start on my homework, and schedule a conference with my mentor Tina. Log onto the web site and get familiar with it. 3) This month? I will answer each week’s discussion questions and post the required responses to receive full participation credit. I will complete all assignments on time and do my share of the work for team assignments. 4) This year? I will complete 8 classes this year with a grade average of a B 2. Long-Term Educational Goal a. Your specific goal: Earn my Bachelor of Science Degree in Business Management by b. Actions you plan to take to achieve your goal. What will you do to support your goal . . . 1) Today? 2) This week? 3) This month? 4) This year? ...
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...Ever wondered why Pepsi and Coke have been at each other’s throat for years? Most of the writing about the fighting misses the real reason. The battle is not in continuance of old rivalry, it is really about the category in which the two brands exist: impulse-purchased products. Companies working in this category need to understand it thoroughly, and use this knowledge intelligently. In many countries, agencies are organised by categories. Account planners, creative and servicing people specialise in categories and tend to move from agency to agency along category-lines. In fact, recruitment of advertisements specify the kind of category experience required for the job. Brand managers too move along similar lines. This leads to in-depth understanding of category consumer behaviour and competitive forces, which in turn sparks better marketing strategies and impactful communication. In comparison, Indian advertisements is full of generalists. It is common to have one account team handling products as diverse as tractors, ice-cream, suitings and computers simultaneously. Impulse purchases are products or services bought on the spur of the moment. Typically, these products are low-priced, frequently bought and quickly consumed. Ready availability is very important in this category which includes goods like soft drinks, sweets and candies, ice-cream, minor items of clothing like ties, ribbons and head bands, magazines, greeting cards, and gifts. Often, we buy them simply...
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...Title Name Class Instructor Date Prison Environment A prison environment is a place where inmates are physically confined and deprived of a range of personal freedoms. It is a cold and unfeeling place to be. There are many levels of conflict and tension (Foster, 2006). The prison environment influences the institutional management and custody by the growing population and the gangs within the facility. Overcrowding aggravates the natural conflicts that rely within the prisons walls which then escalate violence. When working with criminals on an ongoing basis it may cause corruption to occur with some of the inmates within the institution that ends up allowing drugs and weapons into the facility degrading its performance. The internal environment of a prisons primary influence towards management and custody include the following: the inmate social culture, the prisons physical environment, and prison staff culture. Then the external environment interacts with the internal environment that also influences management and custody by the following: the civil service department, which makes the rules for employees, employee organizations, and unions, which represent their member's interests, rehabilitation advocates, such as those sponsoring particular behavioral science, educational, or religious interventions inside the prison. Prison environment...
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...CUSTOMER SATISFACTION TOWARDS CADBURY’S CHOCOLATES ACKNOWLEDGEMENT The satisfaction and euphoria that accompany the successful completion of any task is incomplete without the mention of people who made it possible. So I take this as a great opportunity to pen down a few lines about the people to whom my acknowledgement is due. It is with the deepest sense of gratitude that I wish to place on record my sincere thanks …………………………………………………., my project guide for providing me inspiration, encouragement, guidance, help and valuable suggestions throughout the project. I would also like to thank all my respondent for giving me their valuable time and information. OBJECTIVE TO KNOW THE CUSTOMER PREFERENCE TOWARD THE CADBURY’S CHOCOLATES. TO KNOW THAT THE CONSUMERS ARE FULLY AWARE ABOUT THE CADBURY’S CHOCOLATES. Introduction The Cadbury’s Inc has taken the opportunity to offer us a broader view of chocolate category. The Cadbury India’s no.1 Chocolate is able to share with their market insights based upon unparalleled breath of chocolate experience. Cadbury has grown from strength to strength with new technologies being introduced to make the Cadbury confectionary business, one of the most efficient in the world. The merge in 1969 with Schweppes and the subsequent development of the business have led to Cadbury Schweppes taking the led in both, the confectionary and soft drink market in tech UK and becoming a major force in the international market. Cadbury Schweppes...
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...The Role of Brands A logo represents your business or brand your product and connect with the consumer. Your brand is an asset and should be treated as such. Creating a brand is much more demanding than the simple game to name. It is known to use a brand: (Kotler and Keller, 2012) ◾ Represent your business professionally (Kotler and Keller, 2012) ◾ Remains in the memory of the target audience (Kotler and Keller, 2012) ◾ Inspires consumer confidence (Kotler and Keller, 2012) All brands, like all people and businesses have a unique personality. Two brands may not have the same personality. (Kotler and Keller, 2012) A brand must: ◾ Invent your own communication style. (Kotler and Keller, 2012) ◾ demonstrate their difference (why is this product better than the competition?). (Kotler and Keller, 2012) ◾ Investing in regular communication. (Kotler and Keller, 2012) A brand requires a promise to the consumer that they will actually experience that can provide a reliable - consistent quality, great customer experience, etc.. (Kotler and Keller, 2012) A credible brand signals a certain level of quality so that satisfied buyers can easily choose the product again (Kotler and Keller, 2012). In my personal opinion and based on the Puerto Rican culture the prior sentence might not be applicable for me, credible brand are good if we for instance are going to buy a car or appliances but not for everything. If can buy the same item between a credible brand and a non-credible...
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...Master of Business Administration MBA Program College of Business Delaware State University Wilmington Campus Spring 2014 Dear Participants: We will start our course entitled Marketing Management on Thursday January 16th. at 6:00 pm. In preparation for the first day of class, you have the following assignments: 1. Read chapter 1 and 2 from your textbook. Chapter 1 reviews basic concept on Marketing Strategy and chapter 2 is a revision of cost accounting notions and breakeven calculations. You have discussed these ideas in previous courses in your MBA program and this review should be an opportunity to refresh these concepts. You will be solving several problems related to chapter 2 during in-class work. 2. Read, analyze, and solve the first case entitled: Janmar Coatings, Inc. Please follow the structure for the resolution of cases that you have applied in previous courses (Define the central problem, industry analysis, situation analysis, decision factors, proposed alternatives, final decision, and implementation criteria). You may want to follow the suggestions on chapter 3 in your textbook. 3. You are expected to hand to me a written report on this case. This report should not be more than 6 pages (typed, double space, 12 font). I will collect these reports at the beginning of the class for evaluation and grading. 4. Several of you may have purchase the book in advance. If not, please do so since all the readings and cases including the Janmar...
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