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Electronic Surveillance of Employees

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Electronic Surveillance of Employees
Law, Ethics and Corporate Governance - LEG 500
Strayer University
23 October 2011

Electronic Surveillance of Employees
Introduction
Employers are trying to monitor their employees even more to ensure employees' aren't using business hours to conduct personal business or violating other company policies. They want to ensure their employees' are being productive during work hours and are working to achieve company goals. This report will address the following: Where an employee can reasonably expect to have privacy in the workplace? Is there a difference if an employee is in an open area or in an enclosed office? Does a supervisor of a dealership have sufficient grounds for utilizing electronic employee surveillance? To what extent an employer can engage in electronic surveillance of employees? Lastly, to what extent the inclusion of innocent, unaware third-parties in such surveillance determine whether it is legal?
Employee Expectation of Privacy in the Workplace
With the challenging economy, employers are finding new ways to protect their assets and increase employee performance. Whether it is through surveillance or monitoring internet usage, companies are trying to protecting what is rightfully theirs. In many companies employees privacy rights are granted by regulations and specific laws. There are a number of cases when these rules would come into play. Say for instance, new employees are required to provide Human Resources Department with large amounts of personal information during orientation. It is the employer’s responsibility to make sure that information is kept private. Other circumstances employees would expect privacy would normally be in the restroom or in a closed office room where work related personal concerns are being discussed.
Now if the employer has a policy allowing for reasonable searches of computers, email and employee work stations, then “reasonable expectations of privacy” is weaken (Halbert, & Ingulli, 2010, pg. 72). The Fourth Amendment in the Constitution states guards against unreasonable searches and seizures, while also requiring any warrant to be legally approved by probable cause. Upon being hired, all employees are usually required to read, sign, and date some form of all company policies. These policies are designed to make employees aware of guidelines and legal rights that protect both the employer and employee. So if the manager feels as though the company is being sabotaged, that person has the right to exercise the company’s reasonable search policy in order to protect the best interest of the company.
Open Office Space vs. Enclosed Office Space Whether it’s an open or closed office space, the location is still considered employer premises. Therefore, both locations are still subject to employer surveillance monitoring. Open area workspace is quickly becoming the new work environment. This creates a more team work environment. In a study of Individual’s Responses to Open-Plan Office Design, it suggests that a workplace characteristic such as the nice lighting space and privacy affects employee behavior and productivity (Hippel C. & Maher A. 2005). The authors propose that many employees dislike open-plan office designs, especially those who feel crowded or perform complex tasks. Employers that provide high partitions, or cubicles, provide visual and a mental perception of privacy, even though conversation may be overheard by neighboring employees. With or without partitions, there is still less privacy in an open office workspace than enclosed. When it comes to a workspace that is enclosed, conversations cannot be heard and the employee would expect virtually total privacy. The employee in an enclosed office has privacy only from other employees, not necessarily from the employer. Employers still have the right to monitor phone conversations and computer activities that take place in these enclosed rooms. Certain exceptions, such as employee performance evaluation discussion with a manager, may warrant a little more privacy. All equipment, services and employees within an office space is there for the sole purpose of supporting the employer’s business operations. Whether employees are “on the clock” or not, if they are utilizing office equipment and services, their action s are subject to a certain level of surveillance.
Herman’s Electronic Surveillance of Salesperson
Herman’s need to know whether or not his salespersons are honest is in fact a reasonable ground for utilizing electronic surveillance. Just like most employers, Herman wants to be sure that his employees are doing a good job and doing the right thing for the business. New technologies make it possible for employers to monitor many aspects of their employees’ jobs. Under the Electronic Communications Privacy Act 1986, it is illegal to intercept, oral or electronic communication, or the unauthorized access of stored communications (Halbert, & Ingulli, 2010, pg. 74). But there are also certain exemptions to the ECPA, and if any of them apply, monitoring can take place under appropriate circumstances. The exceptions allow employers to monitor business-related phone calls, to monitor communications when there has been employee consent, and to retrieve and access stored email messages. Locations that have surveillance cameras usually have signs displayed at the entry location and throughout the establishment.
In the video, the salesperson was providing the customer with false information due to her lack of knowledge about vehicles. Mr. Sulka was in a position that directly represented the company in the eyes of the customer. If the company was not utilizing electronic surveillance, the employee would have gotten away with misrepresenting the company vehicles and reputation. This could have had a major adverse impact on both the customer and the company. Therefore, Mr. Herman had every right to use surveillance on his employee because it was in the best interest of his business.
Employer’s Right to Employee Electronic Surveillance
An employer has the right to justify electronic surveillance where business interests are at stake as well as any legal liabilities that the employee may hold (Halbert & Ingulli, 2010, pg. 75). Employers can electronically monitor employees to help with concerns over productivity and potential legal liability. Employers interested in monitoring employee productivity have extensive technological means by which to measure work activity at the most detailed level. The number of customer calls answered, the duration, and the content can be monitored for customer-service representatives. Postal delivery companies have location tracking technology to continuously monitor their drivers' and delivery package activities.
Some of the more common techniques are computer monitoring, video surveillance and electronic mail and voice mail. An employer can block access to internet sites considered inappropriate or known to contain computer viruses. Some employees claim some of these surveillances violate their privacy. Most don’t realize that as long as they are accessing the space, utilizing the equipment and services provided by the employer, there is very little legal employee privacy. It’s equivalent to getting satellite television service installed in a home. Based on the employee privacy rights at work, then that same employee should be okay with coming home and finding the satellite installer technician relaxing in the recliner, talking on the house phone to a friend about where to meet after work. If more employees place themselves in their employers’ shoes, they may understand why it’s important to have these policies in place.
Legal Inclusion of Unaware Third-Party Surveillance
It is imperative that employers make it known to innocent, unaware third-parties along with their employees that their actions and conversations may be monitored. It would be in the best interest of the employer to not only inform their employees of their monitoring, but provide some form of consent agreement to sign that states they agree to the terms and conditions of and are aware of electronic surveillance. Additionally, most representatives will inform the third-party that the phone conversation is being recorded in advance. In both cases, if any legal matters arise, the employer informed all parties appropriately of potential electronic surveillance monitoring.
Conclusion
In conclusion, privacy to employees is very important. It’s also important to employers to know their assets are protected, which include their employees. Often times if the employer has a legitimate and significant business reason for surveillance, the courts may decide that the employer’s need outweighs the employee’s interest in privacy. An employer should inform employees that they are subject to monitoring. Setting up a highly visible surveillance system or distributing corporate policy on surveillance is a must.

References
Halbert, T., & Ingulli, E. (2010). Law and Ethics in the Business Environment: 2010. Mason, OH. South-Western Learning.
Hippel C. & Maher A. (2005). Individuals Differences in Employee Reactions to Open -Plan
Office Designs. Retrieved 19 October 2011 from http://www.informedesign.org/Rs_detail.aspx?rsId=2366.

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