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Electronic Surveillance of Employees

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Explain where an employee can reasonably expect to have privacy in the workplace. A typical workspace has a desk, a computer, file drawers, telephones, and maybe a plant for decoration. And if you are lucky, you may have a window and a door. Because companies are trying to conserve space and stay within budget, most offices include more than one person in a room with dividers or columns separating each person. There is no privacy because everyone can hear your conversation and now what you are doing. A good place for employees to have privacy would be away from the job, in order to keep personal information private. An employee’s personal items, such as a locker, handbags, personal emails, or voicemails, or personally addressed mail would be confidential and belong to the employee, unless noted by company policies
In the office workplace, there are typically two types of workspace, an open area, in which there are several desks and where conversations can be overhead, or an enclosed office, in which, when the door is closed, conversation cannot be heard and where one would expect virtually total privacy. Explain whether it makes a difference if an employee is in an open are or in an enclosed office. It does make a difference if an employee is in their own office space or are in an open area. For example, my manager sits in a closed off and the employees share a suite. Because she is behind a closed door, she is able to close herself off to other to have meetings with other employees, conference calls, personal conversation with others, clear her mind or thought process, and even be able to complete task that are given to her. With the other employees sharing a suite, we have no privacy or down time. You can hear what everyone is talking about, including personal conversations. You can tell when they do not finish their work or not working at all, and kind of now every move everyone is making. Explain if Herman’s need to know whether his salespersons are honest is a sufficient ground for utilizing electronic surveillance. Herman needs to make sure that his salespersons are giving out accurate, honest and legit information about cars. The woman associate felt like their privacy is being invaded, however, if he did not listen to the salesman sale technique or speech, the buyer would have walked out assuming one thing and discovering another about the car she purchased. Since the information given was conflicting, the buyer could have complained about the company or even had a case against the company for giving false information. Herman may also choose to listen to calls because he can see if customer are pleased with purchases or look for ways to improve customer service. Employers may monitor calls with clients or customers for reasons of quality control. However, when the parties to the call are all in California, state law requires that they be informed that the conversation is recorded or monitored by either putting a beep tone on the line or playing a recorded message. (California Public Utilities Commission General Order 107-B, www.cpuc.ca.gov/Published/Graphics/567.pdf) So monitoring employee phone calls could be a way to understand the wants and needs of customers, making customer service is accurate, and improve business sales for the company
Explain to what extent an employer can engage in electronic surveillance of employees. Employers may monitor calls with clients or customers for reasons of quality control. Not every business is aware of this requirement, so your calls might still be monitored without a warning. Federal law, which regulates phone calls with persons outside the state, does allow unannounced monitoring for business-related calls. Also, the conversations you have with co-workers are subject to monitoring by your employer in the same way that your conversations with clients or customers are. Video monitoring is a commonplace method of deterring theft, maintaining security and monitoring employees. For example, a bank may utilize video monitoring to prevent or collect evidence on a robbery. A company may also use video monitoring in a parking garage as a security measure for employee safety. Employers may also use cameras to monitor employee productivity and prevent internal theft. Currently, federal law does not prevent video monitoring even when the employee does not know or consent to being monitored. According to Nancy Flynn, executive director of the ePolicy Institute, "Concern over litigation and the role electronic evidence plays in lawsuits and regulatory investigations has spurred more employers to monitor online activity. Data security an employee productivity concerns also motivate employers to monitor Web and e-mail use and content”. There are little specific regulations of private-sector employers’ surveillance activities. The Electronic Communications Privacy Act of 1986 prohibits intercepting electronic communications, but generally except business communications. An employer’s interest in monitoring his or her employees may conflict with the employee’s privacy interests. The employees’ interest may feel like an invasion of privacy. To succeed in such an action, an employee must show that he or she had a reasonable expectation of privacy in not being monitored. If the employer can point to a legitimate and significant business reason for the surveillance, then the court may decide that the employer’s need outweighs the employees’ privacy. To further protect themselves, an employer should inform employees that are been subjected to monitoring, so employees know they are being monitored.
Explain to what extent the inclusion of innocent, unaware third-parties in such surveillance determine whether it is legal. The Patriot Act sign by President George W. Bush, Jr. in 2001 cleared many surveillance restrictions in particular one which protected the innocent of an unaware third party. This is especially true within the four areas of increased government power record searches, where government can look at individual records being held by a third party. This make is legal for authorities to access citizens’ activities by obtaining their records through a third party. Now, authorities can obtain personal records such as libraries, university, bookstore, shopping accounts, internet services, and even medical records for intelligence gathering. While technology can be praised in the ways that it has helped businesses, there are also concerns we previously did not have to face. The legal framework addressing employee concerns of what is reasonable privacy versus an employers’ right to protect the interest of its business.
Conclusion
An employer does have the right to monitor or surveillance employees. Even though, the office has your name and you have personalized the phone and the computer, the equipment being used still belong to the employer and they want to make sure that the equipment is not being taken advantage of. So for the purpose of making sure that employees are on task and making sure customer service is being presented well, employees should be able to monitor employee phone calls or see what sites are being used on the internet. Now once the phone call or situation becomes personal, the monitoring or surveillance should be discontinued. For employees to continue to keep their privacy, I suggest that employees not to use phones or computer for personal use and use cell phones or personal computer for personal information.

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