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Email Versus Instant Messaging

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Submitted By Drumcityrocker
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Email versus Instant Messaging and the Three Step Writing Process
Paul Janoscak
Nichols College
BUS-615-HF2
Assignment 3.1

With the amount of communication that takes place today in business, it is important to understand the three step writing process and how to incorporate it in business communication. Two of the more common forms of communication in today’s business world are email and instant messaging. Both forms of communication offer pro’s and con’s for use in the work place. While instant messaging is conversational and has immediate feedback, email is a stronger professional method.
Before sending a type of correspondence in the business world, it is vital to understand the three step writing process for business communication. Even though most people do not recognize they are taking part in the three step process, it is knowledgeable to understand the process so one can communicate on a business level and not just a social level. The first step of the three step process is planning. This step can be broken down into four pieces; analyzing the situation, gather information, selecting the right medium, and organize the information. To break it down it more simple terms, know what your audience needs, find the information your audience needs to know, selecting the source of communication, and selecting an approach to define your main idea (Karimbriscoe, 2012). The second step of this process is the actual writing of the message. This part of the process can be broken down into two parts. First is to adapt to your audience. This can be done by using a “you” attitude, politeness, positive emphasis, and unbiased language (Karimbriscoe, 2012). It is also important at this point to build a strong relationship with the audience by establishing credibility. The second part to this step is composing the message by choosing strong words and using

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