UM Specialist Centre Sdn Bhd
UMSC Building,
Lot 28, Lorong Universiti,
Lembah Pantai,
50603 Kuala Lumpur,
Malaysia.

ATTN: Manjeet Kaur Gill / Saasi Reka Jayeramasamy

September 11. 2015

NEGLIGENCE OF NURSING STAFF

Malathi Maniam, acting on behalf of my mother Waliama a/p Kalimuthu (ic: 470826105164), a patient of Prof. David Choon (Hospital registration: SC 00063097) wish to lodge an Official Complaint on the negligence in my mother's care which has resulted in a serious injury, no to mention unnecessary additional pain and unbearable trauma.

The following is the chronology of events:
8th September
Waliama was checked in USMC for surgery under Prof David Choon at 8am. We were informed that the surgery was scheduled for 5pm in the evening on the same day, and as such we decided to go back, to make preparations for her food post surgery. We gave the nurse on duty both my father's and my sister's mobile numberd and informed her that we would return well before her surgery at 5pm that evening.
When we returned later that afternoon we were shocked to learn that the surgery had been completed. Neither my father or my sister was called and informed of the reschedule - which we find totally uncompassionate, not to mention unprofessional!

9th September
Prof Choon visited my mother at about 9:30am and made her walk with a brace; that was provided by the hospital. She was made to walk, initially with his assistance then on her own. He informed her that she would be discharged at noon, as the her knee seemed fine.
The brace was then removed by Prof Choon, as my mother proceeded to lie down.
A short time later my mother had the urge to go to the toilet and rang the bell for the nurse. When the nurse arrived she held my mother's hand (not arm or shoulder) and asked her to slip on her slipper which was under the bed at the time. The nurse had not replace the