...EMIRATES NBD BANK COURSE NAME STUDENT NAME STUDENT NUMBER SKYLINE UNIVERSITY 11/28/2013 The Study of customer service in Emirates NBD Student Name Student Number Insert acknowledgement page here! Insert Letter of Certificate from Research Supervisor! Abstract of the dissertation: approximately 300 words Abstract is summary of: * Aims and Scope of the work * Research methodology adopted * Results and conclusions emerging from the work Contents Introduction 8 Literature review 9 Research methodology 10 Analysis and research findings 11 Conclusion and recommendations 12 References 13 Appendix 14 List of tables and figures and the numbers of the pages on which they occur. Introduction will be introductory chapter, orienting the reader to the subject of the dissertation and engaging the reader’s interest. This chapter should be approximately 10% of the work. It will contain: (500 – 1000 words) * Introduction of relevant background information * Reasons for investigating the subject * Research aims * Brief literature review * Justification for choice of research methodology Emirates NBD is amongst the leading banks in the United Arab Emirates and furthermore the largest banking group in the whole of the Middle East in regards to assets. This is due to their merger strategy in which they combined the second largest bank and the fourth largest bank; Emirates bank and National Bank of Dubai...
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...MUHAMMAD ADAM ARIFF BIN ARIFFADZILLAH 53259210124 6BME2 FUNDAMENTAL OF AIRLINE ECONOMICS Analysis and discussion of the impact to Emirates Airlines MUHAMMAD ADAM ARIFF BIN ARIFFADZILLAH 53259210124 6BME2 FUNDAMENTAL OF AIRLINE ECONOMICS Analysis and discussion of the impact to Emirates Airlines A380 DELAYS A380 DELAYS Table of Contents About Emirates……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….3-5 Chief Executive Officer………………………………………………………………………………………………………………………………………………………………………………………………………………………………..3 The Emirates story………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..4 Emirates Current Fleet……………………………………………………………………………………………………………………………………………………………………………………………………………………………….…..5 A380……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..7-18 A380 summary……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..7-8 Emirates orders A380……………………………………………………………………………………………………………………………………………………………………………………………………………………………………9 Emirates A380 Spec………………………………………………………………………………………………………………………………………………………………………………………………………………………………….…10 Airports Preparations…………………………………………………………………………………………………………………………………………………………………………………………………………………………………11-13 A380 Delays……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..14-17 Conclusion………………………………………………………………………………………………...
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...Airbus A3XX: Developing the World’s Largest Commercial Jet Estamos al 23 de junio del 2000, la pregunta es ¿se debe lanzar el Airbus A3XX? A) Analiza detenidamente el caso y haz un resumen de los principales datos. En Junio 23 del 2000, Airbus Industrie’s Supervisory Board aprobó a Airbus el ofrecimiento de A3XX, lo que se espera que sea un jet de tamaño jumbo con asientos disponibles desde 550-990 pasajeros. Algunas compañías mostraron interés tales como Air France, Emirates Airlines, etc. El precio asciende a $216M con un costo de desarrollo de $13B. Existe una duda sobre el beneficio de dicho lanzamiento. Airbus argumenta que tener un mayor cupo para pasajeros será beneficioso para la empresa, sin embargo a lo largo del caso se contraponen varias ideas: • Se debe de considerar el tamaño del avión con el tamaño de los aeropuertos ya existentes, • Considerar las rutas de larga distancia (no pueden ofrecer solamente el destino a una ciudad grande sin considerar el tiempo de transportación a las demás ciudades pequeñas, ya que eso es un punto de consideración para los pasajeros) • Tener en cuenta los horarios de los vuelos ya que incrementar el número nomás por tener más vuelos no significa que vayan a tener mayor audiencia • Boeing anteriormente había hecho un lanzamiento de un avión 747 con capacidad de hasta 550 pasajeros y el resultado no fue lo que esperaba, llevando a la empresa al punto de la quiebra Airbus podría considerar que al recibir la demanda inicial...
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...(transfers money from surplus to deficit) • Credit provision (Fuels business, growth and Entrepreneurship) • Liquidity provisioning (Credit in times of urgent need) • Remittance of money, access to foreign exchanges and commodity markets • Risk Diversification Banking sector in UAE • Emirates NBD, Dubai Islamic Bank • ADCB, NBAD, ADIB • RAK Bank, FGB, Noor Bank • Standard Chartered, Barclays, Citibank, HSBC Sector Status (Healthy) • Most of the country’s biggest banks have transformed their business models in the past couple of years to get more money from services that command fees, such as asset management, brokerage and trade finance, rather than relying exclusively on interest from loans which have been compressed • Lenders have also largely cleaned up bad loans dating back from the financial crash of 2008, making them more resilient to any shocks. Total Debt/GDP is around 100% - 10% rise y-o-y. • Banks again anticipate a robust quarter. The provisioning cycle is fully behind and sector is expected to keep continued growth in commercial momentum. • In the first quarter of the year Emirates NBD led the sector with earnings ofDh1.67 billion, a 60 per cent year-on-year gain • Arqaam expects that the UAE banks that it rates will have a consolidated earnings growth of 15.9 % in the second quarter. Another agency expects the growth to be around 5%. • Banks have also been expanding abroad to bolster...
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...Emirate Airlines – Case study Introduction Airlines in today's global marketplace are faced with increased competition and shrinking profit margins. It is very important to attract and retain customers which can significantly increase EK share of the market and expand business opportunities. By doing this, the airline should understand consumer behavior, which is to understand the consumers’ mind and discover the challenges and to figure out the potential customers to maintain/develop the relationship and reinforce a consistent service provided. Marslow’s Hierarchy of the travel needs Maslow's hierarchy is to explain the needs of customers, it represents by the shape of a pyramid with the largest, most fundamental levels of needs at the bottom and the need for self-actualization at the top. Physiological: Consumers have needs and wants. Consumer needs to travel because they want to relax and gain an enjoyable experience. If they travel because only they need, they will not consider selecting the different carriers, class of travel etc. such as Cathay Pacific, Air France, business class or economy class. Safety : Once the needs/wants are identified, consumer will concern the safety for flying with the aeroplanes and afraid they will lose their life for this business trip/leisure trip. They will select the carrier based on the age of fleet, accidents record, corporate image of the carrier etc. If consumer fear of travelling because of safety, it is hard to move on the...
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...to ensure the economic growth of the National economy of the UAE in a balanced method. The central bank was established after the unity of the Arab Emirates in 1971 and it played a sincere role after the discovery of oil that helped in boosting the economy in a dramatic way. Their first governmental law was established in year 1980 to cover all financial matters that are within the borders of the UAE (http://www.centralbank.ae/en/pdf/Law-10-English.pdf). The central bank has authority and influence on all of the banks located within the borders of the UAE regardless whether they were international banks such as HSBC, Barclays, or whether they were national Such as Emirates NBD, etc. They act as the “ The bank of Banks “ they even enforce laws and regulation to the banking sector such laws can be found in this link http://www.centralbank.ae/pdf/LawNo6-1985-IslaminBanks.pdf and in some cases provide financial aid to the banks depending on the situation to stabilize the economy of the UAE. In addition to its role as “the bank of banks “the central bank also works on maintaining a fixed exchange rate of the local currency against the U.S dollars and also to certify the free convertibility of the local currency into other foreign currencies. However, the central bank also monitors the financial institutions within the United Arab Emirates on a monthly statistical basis by asking the institutions to provide their regular statistical banking, and monetary data in order to for the central...
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...Emiratisation Report Introduction What is Emiratisation? Emiratisation is a particular initiative, which has been taken for securing jobs and developing training programs for the UAE Nationals. UAE government develops and promotes it for increasing the qualifications of UAE Nationals and reducing the rate of unemployment. Why is it important in the UAE? In the UAE, Emiratisation is a crucial initiative, as it plays key role to raise standards of UAE Nationals. It raises standard by providing training to the Nationals. It also introduces the Nationals to better education system for becoming competitive employees of the future. Moreover, it is a way for the government of overcoming the raising demand to develop a pension pay scheme. Actually, to reduce unemployment rate is the most important matter regarding Emiratisation. Major challenges and issues Some statistics related to Emiratisation UAE government has gradually become more concerned regarding creating job opportunity for the Emiratis. Nowadays, it became too hard to achieve that goal, as scholars are beginning career assessment by the following ways: 1. Unemployment rates of Emiratis reached 13% in 2010 2. In accordance with the statement of statistics centre of Abu Dhabi, 73% Emiratis of Abu Dhabi belongs to the below-30 age group. Among those, a huge portion is going to achieve their graduation very soon. Some challenges or obstacles to Emiratisation 1. Emigrants are sidestepping...
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...General Information’s About The Airline Emirates is an airline founded in the Emirate of Dubai, United Arab Emirates. Based at Dubai International Airport it is the largest airline in the Middle East, operating over 2,400 flights per week, from its hub at Terminal 3, to 111 cities in 62 countries across six continents. The company also operates three of the world's ten longest non-stop commercial flights from Dubai to Los Angeles, San Francisco and Houston. Emirates is a subsidiary of The Emirates Group, which has over 50,000 employees, and is wholly owned by the government of Dubai directly under the Investment Corporation of Dubai. Cargo activities are undertaken by the Emirates Group's Emirates SkyCargo division. During the mid-1980s, Gulf Air began to cut back its services to Dubai. As a result Emirates was conceived in March 1985 with backing from Dubai's royal family, whose Dubai Royal Air Wing provided two of the airline's first aircraft. It was required to operate independent of government subsidies, apart from $10 million in start-up capital. The airline became headed by Ahmed bin Saeed Al Maktoum, the airline's present chairman. In the years following its founding, the airline expanded both its fleet and its destinations. In October 2008, Emirates moved all operations at Dubai International Airport to Terminal 3, a new terminal exclusively dedicated to Emirates to sustain its rapid expansion and growth plans. Emirates operates a mixed fleet of Airbus and Boeing...
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...Services (NOC/SOC) 9 3) Enterprise Storage Solutions 10 4) IT Solutions 11 References: 12 Company Profile: Emaar Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles. Emaar has been shaping landscapes and lives in the Emirate since the company’s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa – the world’s tallest building which features the world’s first Armani Hotel Dubai and the world’s highest restaurant, At.mosphere; The Dubai Mall – the world’s largest shopping and entertainment destination; and The Dubai Fountain, the world’s tallest performing fountain set in a 30 acre lake. Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA and Canada. Emaar has made extensive forays in the hospitality & leisure sector with the current portfolio of Emaar Hospitality Group LLC encompassing The Address...
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...Operational plans of Emirates Airlines are the strategic plans that facilitate short term ways for achieving operational goals during the period of fiscal year. Operational plans in any organization are the basis for operations and justifications of budget in the strategic plans. Emirates Airlines aimed for future prospective in order to meet consumers' expectation and also contribute to the success of organization and to make the city as new aviation hub in the worldwide (Flight Operations). Description of Emirates Airline's Operation: The operational department handles several components at the operational ground within the Emirates Airlines. On the other hand, it is primarily emphasized on the safe, legal and efficient operations of airlines that include training and scheduling programs of Flight Deck Crew in order to meet regulatory requirements that can perform quality operations in the efficient, safe and customer friendly manner. Specifically, trained staff in the department plays vital role ion the recruitment of new flight deck crew. The technical unit of the organization is effectively surveying new routes, their performance and other required operational data to flight crew in order to ensure safe ground operation and air to the consumers (Flight Operations). The operations of flight department are comprised of the following divisions: We can help you to write your essay! Professional essay writers Our writers can help get your essay back on track, take a look...
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...CPSP379B Dr. Wellman 5/10/13 Global Immersion Experience: The United Arab Emirates 1) a. It is hard to imagine that less than fifty years ago Dubai was still a desert. The growth of this emirate has been expedited to such an outrageous extent due to the implementation of Dubai’s economic development strategy. The strategy is facilitated by the emergence of four clusters: the Construction Cluster, the Financial Cluster, the Logistics Cluster, and the Tourism Cluster. All four have helped service this fast paced, strategic development that is Dubai. The Construction Cluster can be broken down into three main sectors: infrastructure, commercial properties, and residential properties. “The first two segments contain projects that require significant scale and expertise from both developers and construction companies” (Ketels). Because of this, global competitors vie for contacts. The residential sector is composed of smaller projects that tend to be taken on by local companies, but are still subject to a high degree of competitiveness, especially with the building of developments. In “Clusters and Dubai’s Competitiveness” Dr. Christian Ketels gives an overview of the international competition in regards to construction services. The sector is dominated by European countries, and is followed closely by the United States and Asia. Real estate developers have reached considerable sizes, and delve in foreign operations. The second zone to compliment Dubai’s success is...
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...EMIRATES AIRLINE EXPANSION STRATEGY DUBAI-VANCOUVER About Emirates Airlines: Our Vision & Values The principles which propel us forward A strong and stable leadership team, ambitious yet calculated decision-making and ground-breaking ideas all contribute to the creation of great companies. Of course, these have played a major part in our development, but we believe our business ethics are the foundation on which our success has been built. Caring for our employees and stakeholders, as well as the environment and the communities we serve, have played a huge part in our past and will continue to signify our future. Emirates flies to more than 100 destinations in over 60 countries and has been fundamental in establishing Dubai as the Middle East’s commercial center and aviation hub. It operates more than 1,000 flights per week across six continents from its base at Dubai International airport, which has the capacity to handle 70 million passengers per year. Emirates was launched in 1985 with two leased aircraft from a rudimentary airport. It’s phenomenal growth is reflected in the 160-plus aircraft in its rapidly expanding fleet – a mix of the latest wide-body Airbus and Boeing aircraft - as well as Dubai’s state-of-the-art Emirates Terminal 3, which is used solely for the airline's flights. Its fleet is one of the youngest in the skies, with an average age of under 80 months, and this figure will fall further as it takes delivery of the 200-plus aircraft it has...
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...some excellent elements of independent thinking. A critical appraisal of up to date literature. The report is well written. Students please note that this assignment was graded in the range 70% and above. Students: Please note there is no need to place the basic strategy models in the appendices e.g. Porter’s (1985) Five Forces, SWOT analysis, etc.. It would be more beneficial to apply the models directly to the organisation and place them in the appendices and discuss the main identified issues in the main text. 2 Corporate Strategy: Emirates Airline By Student How has Emirate airline managed to remain competitive in such a saturated industry? Emirates Airline “An exceptional journey from start to finish” (Emirates, 2010). 3 Introduction: ............................................................................................................................... 4 Background to Emirates Airline: ............................................................................................... 4 Competitive Advantage: ............................................................................................................ 5 Porter’s five forces: .................................................................................................................... 5 Competitive Rivalry: .............................................................................................................. 6 Threat of new entrants:...
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...Services Marketing Web Site Evaluation I choose Saudi Airlines and Emirates Airlines. Airlines businesses are an example of services business. I'll compare the two organizations according to their web sites. 1. The first criteria is User-friendliness: * Saudi Airlines: it's has been improved the last years. The site was so unprofessional and the use of it was only to read about the Airlines without any services to offer. However the site now a days is more effective and able the users to interact with the services they provide such booking and issuing the boarding. As I visit the tow sites I think Saudi airlines web site is friendlier than Emirates. It easy to use and to contact them there are many options like sending emails or calling a direct number. They divide the contact options into categories for example a window for the technical support and the self-services support and so. If you click on the self-service the fist window to open is the steps for the services such: Printing boarding pass steps with pictures. The home page has a panel for online booking with a tutorial video that explain the whole process and how to pay for the ticket. * Emirates Airline: elegant and very nice but I think it's a little pet complicated. It is friendly site allow customers to interact with the help center they provide that gives contacts to contact them in required or as needed. The site is convenience. It offers a verity of services that passengers need such booking or...
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...Brand Audit for Emirates By Team Pineapple Pilots Members: 1 Table of Content Table of Content ..................................................................................................................................... 2 Table of Figures ...................................................................................................................................... 2 1. Brand Inventory ........................................................................................................................ 3 1.1. 1.2. Target Market ................................................................................................................... 3 1.3. Brand Identity Inventory .................................................................................................. 5 1.4. Brand Marketing Inventory.............................................................................................. 5 1.5. Competition ....................................................................................................................... 7 1.6. 2. History and Facts about Emirates.................................................................................. 3 Brand Performance.......................................................................................................... 8 Brand Meaning Audit ............................................................................................................. 10 ...
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