...Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively. Lefty’s has been serving the same products, to the same customers for years and has been very successful doing so. Their employees are young and most not of legal age. Management has decided to make some changes to the menu which will impact many of the underage employees. Adding alcoholic beverages to the menu may cause a large percentage of employees to no longer be able to continue with their current position with the company. The news may stir up many emotions in the staff, even some emotions that staff might not be so proud of. As a good manager one must have empathy, which is “the ability to identify with and understand the wants, needs, and viewpoints of those around you” (Mindtools.com, 2014). There are Four Branches of Emotional Intelligence which can be used by management to help diffuse the angry staff members. 1. Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions. 2. Reasoning with Emotions: The next step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what...
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...Professor Jeff Fahrenwald Book Report 30 October 2015 Daniel Goleman's “Emotional Intelligence: Why It Can Matter More Than IQ” (1995) Emotional Intelligence, or its shorthand EQ, is a relatively recent behavioral model which rose to its prominence when in 1995 Daniel Goleman published his book Emotional Intelligence: Why It Can Matter More Than IQ published (Goleman 2004). Undoubtedly, emotional aspect and social abilities play their role in contributing to person’s individual success. In addition, EQ is significant to organizational development as well as developing people’s corporate success. EQ is strongly influenced by personal qualities among which are major elements such as perseverance, self-awareness, communication skills, self-control, motivation and number of other personal abilities (Deleon 2015). The term “emotional intelligence” was originally coined by two psychologists John Mayer and Peter Salovey in 1990, however, it was Daniel Goleman who brought this concept to a wide business audience and further popularized it with his 1998 Harvard Business Review article (Goleman 2004). There is number of articles in the academic literature that connects emotional intelligence to high performing organizations that produce better business results. In other words, business environments that have employees with high EQ who are capable of working in teams and who have strong emotional skills mentioned earlier in this paper are more likely to achieve organizational...
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...Intelligence-Practical or Emotional Cynthia Ward PSY/201 March 24, 2013 Kathy West Intelligence-Practical or Emotional General intelligence has been defined in different ways but is a trait to have that is important. What is intelligence? Intelligence is defined as “the ability to learn or understand or to deal with new or trying situations (2) the ability to apply knowledge to manipulate one's environment or to think abstractly as measured by objective criteria” (Merriam-Webster Dictionary, 2013). Within intelligence there are different types and two of them are Practical Intelligence and Emotional Intelligence. Practical Intelligence is “the ability to adapt to, shape, and select everyday environments. To put it into lucid terms, it means to have common-sense. Practical Intelligence in the knowledge acquired doing everyday activities through various means” (Singh, 2009). Emotional Intelligence is “the innate potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions” (Definition of Emotional Intelligence, n.d.). The differences between Practical Intelligence is that it is using ones common-sense to acquire knowledge; knowledge to be able to live successfully and Emotional Intelligence is using one’s ability to get along with others and help to understand how someone is feeling and what they are experiencing. One is based on knowledge and the other is based more on feelings. Intelligence...
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...Emotional intelligence Emotional intelligence is the ability to recognize the meanings of emotion and their relationship. Having emotional intelligence consists of having the capacity to perceive emotions, assimilate emotion related feelings, understand the information of the emotions, and manage them. The use of emotional intelligence in one’s everyday life is very important. Emotional intelligence is needed in mostly all social situations, and also at work. An employer would of course want someone that is very intelligent for the job, but the candidate can’t emotional intelligence. It is so easy for emotions to run high in the workplace. Employees should always have some emotional intelligence, so that emotion would be understood and the issue dealt with. Emotional intelligence would get a person very far in life. Two tests were taken to test my emotional intelligence. The first test was taken on www.queendom.com. This test was 146 questions long. It consisted of questions that asked what I would do in certain situations, whether a situation was like me or not, and showed pictures of different people showing different emotions, and asked my opinion on the emotion shown. The test results came back saying my overall emotional IQ level is good. In the summary of my results, my strengths, potential strengths, and limitations were given. I agree with all of the strengths named in the results. A few are, my approach to problem solving is conductive to resolution, I have a positive...
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...F Primal Leadership: The Hidden Driver of Great Performance hat most influences your company’s bottom-line performance? The answer will surprise you—and make perfect sense: It’s a leader’s own mood. Executives’ emotional intelligence—their selfawareness, empathy, rapport with others—has clear links to their own performance. But new research shows that a leader’s emotional style also drives everyone else’s moods and behaviors—through a neurological process called mood contagion. It’s akin to “Smile and the whole world smiles with you.” W Emotional intelligence travels through an organization like electricity over telephone wires. Depressed, ruthless bosses create toxic organizations filled with negative underachievers. But if you’re an upbeat, inspirational leader, you cultivate positive employees who embrace and surmount even the toughest challenges. Emotional leadership isn’t just putting on a game face every day. It means understanding your impact on others—then adjusting your style accordingly. A difficult process of self-discovery—but essential before you can tackle your leadership responsibilities. T H E I D E A AT W O R K STRENGTHENING YOUR EMOTIONAL LEADERSHIP Since few people have the guts to tell you the truth about your emotional impact, you must discover it on your own. The following process can help. It’s based on brain science, as well as years of field research with executives. Use these steps to rewire...
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...The diversity competency includes the knowledge,skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate the uniqueness of each. This competency includes the ability to help people work effectively together even if their interests and backgrounds are different. The conflicts that may or could arise are disagreement, contest, and intractable(difficult) people.A lot of times individuals are slow or even afraid of something or someone new. This being said a manager must be aware of the fact that these very issues could occur and must be ready to resolve any and all problems. Effective conflict resolution means being able to use differences in ways that strengths rather than divide. Develop clear purposes and goals, design and conduct effective meetings, ensure appropriate representation and understanding of roles. There must also be some education, and this is done through training. The training should equip the individuals with the right tools to educate as well as inspire everyone. Source:Hellriegel, D.,& Slocum, J.W.Jr.(2011) Organizational Behavior: 2011 Custom Edition(13th ed.). The key attributes of the diversity competency include the knowledge, skills and abilities of individuals, teams, and the organization to perform effective in doing the following: fostering; learning; embracing and developing; communicating and personally practicing; providing leadership...
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...History of Emotional Intelligence The earliest roots of emotional intelligence can be traced to Charles Darwin's work on the importance of emotional expression for survival and, second, adaptation.[2] In the 1900s, even though traditional definitions of intelligence emphasized cognitive aspects such as memory and problem-solving, several influential researchers in the intelligence field of study had begun to recognize the importance of the non-cognitive aspects. For instance, as early as 1920, E.L. Thorndike used the term social intelligence to describe the skill of understanding and managing other people.[3] Similarly, in 1940 David Wechsler described the influence of non-intellective factors on intelligent behavior, and further argued that our models of intelligence would not be complete until we could adequately describe these factors.[2] In 1983, Howard Gardner's Frames of Mind: The Theory of Multiple Intelligences[4] introduced the idea of multiple intelligences which included both interpersonal intelligence (the capacity to understand the intentions, motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to appreciate one's feelings, fears and motivations). In Gardner's view, traditional types of intelligence, such as IQ, fail to fully explain cognitive ability.[5] Thus, even though the names given to the concept varied, there was a common belief that traditional definitions of intelligence were lacking in ability to...
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...In a personal setting, emotional intelligence is most relevant in relationship building, or interpersonal effectiveness. People who have high emotional intelligence tend to create win-win relationships in that they are beneficial to themselves and the counterpart. Others are attracted to high emotional intelligence, whereas people with low emotional intelligence are often avoided. This type of person tends to make counterproductive relationships where the relationship only benefits one side. In a business setting, emotional intelligence has become most relevant in management roles and improving overall corporate performance. Managers with a high level of emotional intelligence are able to control their anger, get upset less often, and have lower stress hormones. Colleagues and employees see them as having fewer behaviour problems and view the manager as influential. Lastly, managers who are emotionally intelligent have empathy and the skills to make others feel trusted. From the two articles I learned that emotional intelligence is a multimillion dollar training industry and learned to view EI as separate competencies rather than one aptitude. One new term to me was “primal leadership” which is defined as the emotional dimension of leadership. Informally, it is a leader who can articulate a message to followers so that it moves them in a positive direction. Primal leaders must confront the fears that others feel in order to keep emotions in control and ensure work gets done...
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...“STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” A PROJECT REPORT SUBMITTED BY SHRUTI SIAG FOR THE PARTIAL FULFILMENT OF THE REQUIREMENT OF THE AWARD OF THE DEGREE OF M.A. IN PSYCHOLOGY AT FERGUSSON COLLEGE PUNE - 411004 (2010-11) Declaration I, Ms Shruti Siag a student of M.A. from the Department of Psychology, Fergusson College, Pune University, declare that the following report of a project titled “STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” is an independent work done by me and submitted as the partial fulfilment of the requirement for the award of the degree of M.A. in Psychology under the University of Pune. Signature: Name: Shruti Siag D.E. Society’s Fergusson College, Pune Certificate This is to certify that Shruti Siag has successfully completed the project named “Studying the role of Age in the relationship of Emotional Intelligence and Conflict Resolution Styles in the IT profession” Towards the partial completion of M. A. (Psychology) Course of the University of Pune, in the academic year 2009-2010. Dr. Shobhana AbhayankarHead of the DepartmentDept. of PsychologyFergusson CollegePune-411004 | Prof. Anand. S. GodseProject In-chargeDept. of PsychologyFergusson CollegePune-411004 | ACKNOWLEDGEMENTS This...
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...A Plan for Positive Influences LDR/531 December 13, 2010 Hoby Follis When it comes to working in team’s it is the attitude, and the contribution that reflects the behavior and outcome in working in teams rather it’s positive or negative. Building successful teams can be very challenging because of the multiple of personalities that’s within a team. Every member of a team rely on each other to perform, and accomplishes his or her task to achieve the team goals, and objectives. All teams are made up as a group of people and a leader to accomplish the team tasks. All team members have multiple characteristics and talents that can to be used as an advantage. In this paper, each learning team members was required to complete self assessments in which results needed to be reported back to the team. This assessment is based from the outcome of each member Disc assessment, and prepares a plan that that will identify how to encourage motivation, satisfaction, and performance in a workplace setting. In addition, it will discuss differentiation of people attitudes, emotions, personalities, and their values. Also, how they can influence team behavior. Lastly, address how it can influence a team positively. Plan for Positive Influence: Managers are put into place for managing positive efficient working environment, enforce rules and regulations, and assist in accomplishes the goals with employees or members in the workplace. In order for this to be accomplished managers must...
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...Testing Intelligence Adam Gleason PSY-201 February 20, 2011 Nekeyla Oliver Testing Intelligence The IQ Test Labs offers a free Web-based intelligence test. I, personally, completed the test with a score of 129. The website states that the average score is 100. intelligencetest.com (personal communication February, 20, 2011) presented an analysis that stated, “Well done! Your performance on the test was well above the population average which means that you have the ability to achieve success in life. Typically, people with scores in this range can see logic in their surroundings and perform very well academically. You like to conceptualize ideas and gather your own information which means that you have the brains to go far. You should be able to handle all academic challenges and if you think of intelligence as an ability to adapt adequately to new situations then you are heading in the right direction” I have taken IQ tests in the past and scored similarly, thus, I would be led to believe that these results are accurate. However, I am not sure what is considered an accurate assessment of intelligence and what is not. I have always seemed to excel in each of the different intelligences, and overall academically, so these results could very possibly be quite accurate. Personally, I would not believe that this test was biased in any way except that many of the questions seemed to be based in the logical-mathematical intelligence. Additionally, only thirty questions...
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...Emotional Intelligence Emotional intelligence is an important characteristic in becoming a good leader. “Emotional intelligence is the ability to manage oneself and one's relationships in mature and constructive ways” (Kinicki & Kreitner, 2009, p.137).Being a good leader entails more than just being smart; leaders need to be able to connect to their employees emotionally and empathetically. Organizations today not only look for leaders with the skills, but leaders that can emotionally connect to employees to obtain the organization’s goal. “Leaders have always played a primordial emotional role. No doubt humankind’s original leaders-whether tribal chieftains or shamanesses-earned their place in large part because their leadership was emotionally compelling” (Goleman, 2002, para.2). The lack of emotional intelligence can hinder working relationships in any organization. The results, accuracy, and benefits of my Emotional Intelligence Quiz will be discussed in this paper, in addition to whether I was surprised by the results. The Institute for Health and Human Potential emotional intelligence quiz states that my emotional intelligence is high. The results mention that my “level of EQ likely has been and will be a driver of your high performance for years to come” (IHHP, 2011, para.1). To me, this is a true statement. I have been in leadership roles before, and my ability to connect emotionally with my co-workers has made me an empathic and effective leader. Because...
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...Emotional Intelligence (1 of 2) Of the qualities commonly associated with emotional intelligence, which one(s) do you most relate to as being a strength of yours? Provide a specific example that applies to a work setting. What is a limitation for you? Provide a specific example. From Wood Chapter 7, “Emotional intelligence”, qualities that are included in emotional intelligence are as follows: • Being aware of your feelings • Dealing with emotions without being overcome by them • Not letting setbacks and disappointments derail you • Channeling your feelings to assist you in achieving your goals • Being able to understand how others feel without their spelling it out • Listening to your feelings and those of others so you can learn from them • Having a strong yet realistic sense of optimism I believe my most evident emotional intelligence qualities are dealing with emotions without being overcome by them and not letting setbacks and disappointments derail me. If I think about a work-setting example, I had a particular employee that during our performance review broke down and was very upset. She proceeded to tell me a heartbreaking story about her sister having a very bad accident and being in a critical condition in hospital. Her performance review was not going very well before this news broke to me but I knew there was something not quite right. Once we had discussed the situation, I cancelled the review and told her not to worry as...
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...additional training for their employees. Emotional Intelligence is one training area. Successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. It is the ability to see emotions in self and others, to talk about different emotional responses, and to use information to make intelligent decisions (Goleman, 2000). I read an article on EQ that said, “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). This article also said “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, p. 94). For a manager emotional intelligence is needed to be successful and to work in a team (Goleman, 1986). The article stated that the core competencies required for emotional intelligence are “the perception of emotions in one’s self and others, the understanding of these emotions, and the management of emotions” (Feldman, 2001, p. 4). For me to be successful I need to be able to work in a team. Most companies rely on teams of employees working together. During my research I found an article that discussed university classes in emotional intelligence. One article stated: A current trend in education is to teach students about how their emotional intelligence can have a positive or...
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...April 22, 2012 The Emotional Intelligence of Leaders by Daniel Goleman Goleman’s “The Emotional Intelligence of Leaders” discusses a leader’s emotional intelligence and its effects on an organization. He began by explaining the qualities an effective leader should possess and the significant role that one’s emotions play. The way in which one expresses and deal with their emotions are crucial in a leadership role. Our emotion influence what we do, how we do it and shapes that in which we are. The feelings we feel, whether happiness, sadness, or anger is are all wired in our brain and all emotional memories are stored. He explains that having great credentials alone is not enough when it comes to leading an organization. A true Leader as explained by Goleman, is someone with a high level of emotional intelligence. He stated that the five competencies needed to achieve this level of ‘’emotional intelligence’’ are self-awareness, managing emotions, motivation others, showing empathy and staying connected. Being self aware as a leader is very important as it allows you to know your strengths so you can continue to build on it and also aware of your weakness to know where development is needed. Self-awareness also builds confidence, which is essential in every leader. The second competency is managing emotions. As an effective leader, it is imperative to master the art of controlling one’s impulses and is able to comb through feelings rationally without acting on pure emotions...
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