...1. Introduction to Emotional Intelligence The intelligence quotient, or IQ, is a score derived from one of several different standardized tests to measure intelligence. It has been used to assess giftedness, and sometimes underpin recruitment. Many have argued that IQ, or conventional intelligence, is too narrow: some people are academically brilliant yet socially and interpersonally inept. And we know that success does not automatically follow those who possess a high IQ rating. Wider areas of intelligence enable or dictate how successful we are. Toughness, determination, and vision help. But emotional intelligence, often measured as an emotional intelligence quotient, or EQ, is more and more relevant to important work-related outcomes such as individual performance, organizational productivity, and developing people because its principles provide a new way to understand and assess the behaviours, management styles, attitudes, interpersonal skills, and potential of people. It is an increasingly important consideration in human resource planning, job profiling, recruitment interviewing and selection, learning and development, and client relations and customer service, among others. 2. Concept of emotional intelligence Emotional intelligence describes the ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups...
Words: 5864 - Pages: 24
...2 Understanding Diversity in the Classroom CHAPTER LEARNING GOALS After you study this chapter, you will be able to: 1. Explain the importance of understanding classroom diversity. 2. Explain the different group and individual sources of diversity. 3. Describe approaches to teaching in culturally and linguistically diverse classrooms. 4. Explain the provisions of the Individuals with Disabilities Education Act. 5. Explain the characteristics of students with exceptionalities. 6. Describe the role of the teacher in the inclusive classroom. Imagine You Are the Teacher It Is The First Teaching year at Lincoln Elementary School for Ms. Branson. She has 30 fifth-graders of whom 13 are girls and 17 are boys, 12 participate in the free and reduced lunch program, 5 are English language learners, and 4 have individualized education programs (IEPs). As she plans her lesson on paragraph writing, she is trying to keep the special needs of each of her students in mind. Because Jessica has a hearing impairment, Ms. Branson decides to make a written outline that includes the important parts of a paragraph and examples of good and bad paragraphs. She also decides to go over the outline several times because Fred and Alex have a reading disability. In her plan, there is also a note to herself to find a bigger pencil and wide-lined paper for Suzy, who requires these modifications according to her IEP. Based on past writing experiences, she expects Monica to finish writing her paragraph...
Words: 31653 - Pages: 127
...New studies of the brain show that leaders can improve group performance by understanding the biology of empathy. by Daniel Goleman and Richard Boyatzis and the Biology of Social Intelligence Leadership IN 1998, ONE OF US, DANIEL GOLEMAN, published in these pages his first article on emotional intelligence and leadership. The response to “What Makes a Leader?” was enthusiastic. People throughout and beyond the business community started talking about the vital role that empathy and self-knowledge play in effective leadership. The concept of emotional intelligence continues to occupy a prominent space in the leadership literature and in everyday coaching practices. But in the past five years, research in the emerging field of social neuroscience – the study of what happens in the brain while people interact – is beginning to reveal subtle new truths about what makes a good leader. Jean-François Podevin | 74 Harvard Business Review September 2008 | hbr.org Social Intelligence and the Biology of Leadership but their inability to get along socially on the job was profesThe salient discovery is that certain things leaders do – spesionally self-defeating. cifically, exhibit empathy and become attuned to others’ What’s new about our definition of social intelligence is moods – literally affect both their own brain chemistry and its biological underpinning, which we will explore in the folthat of their followers. Indeed, researchers have found that the lowing pages. Drawing on the...
Words: 4273 - Pages: 18
...information and the knowledge that had been accumulated in the past as a result of constant research endeavour by mankind. According to Koul (2009) research can never be undertaken in the isolation of the work that has already been done on the problems related to the study propose by any researcher. Every researcher reviewed the related literature from the different resources that includes research journal, articles, books, magazines, encyclopedias, dissertations, abstracts, international year books, theses and most important in the present era the internet access. The detailed account of review of related literature pertaining to variables under study, namely academic achievement, parental encouragement, achievement motivation and intelligence is presented here under. 2.1 STUDIES RELATED TO ACADEMIC ACHIEVEMENT Krishnan (1977) conducted a study on non-intellectual factors and their influence on academic achievement. The sample comprised of 180 students of sixth to ninth class studying in central school Tirupati and was divided into three groups depending on their parents‟ education as high, middle and low. The results indicated that parents‟ educational status had significant influence on the academic achievement of their children. Saini (1977) undertook a study on academic achievement as a function of economic status and educational standard of parents. The sample consisted of 196 students from four colleges of Chandigarh. The findings revealed that educational ...
Words: 15270 - Pages: 62
...Principles and Practices Of Management PART - A Q1. “Management is a combination of Arts, Science & Profession” Explain fully. Ans. Before writing a write up on “Management is a combination of Arts, Science & Profession” I would like to write something about the management. Management Management is to create a team which accomplishes pre-determined goals with more efficiently in a prescribed time period as planned/decided. Management actually is planning, organizing, directing, controlling & coordinating supported by leadership, communication, motivation and morale. Now I would like to start Management as Art and afterwards I will write about management as science and profession in detail. Management as an Art 1. It requires conceptual, technical, human relationship & decision-making skills. a) Conceptual Skills: Ability to see the “big picture” to recognize significant elements & to understand relationship among the elements. b) Technical Skills: Is knowledge of & proficiency in activities involving methods, procedures & pressures e.g., Mechanic works with tools & Superior show knows how to use these tools to teach them. c) Human Relations: is ability to work with people; it is a cooperative effort; teamwork; create an environment where people feel secure & free to express their opinions. d) Decision: Ability to solve problems in ways that will benefit the enterprise. 2. It requires knowledge: Learning & acquiring...
Words: 14060 - Pages: 57
...during the last financial crises in the Republic of Macedonia. The last world financial crises had a big negative impact on the world economy, especially in the financial industry. However, the Republic of Macedonia didn’t suffered big financial implications in the financial industry, mainly because the investments in this sector are still underdeveloped and also the current financial actors are not active in the world financial markets. However the financial institutions’ marketing communications is showing changes in the world and in Macedonia, too. With the monitoring of the world banks’ marketing communications, the main conclusion is the change in the communications approach, especially in the message and in using the communications’ channels. We used quantitative online research for this paper, covering all present and active banks with marketing communications in Macedonia. From eighteen banks, only ten had valuable marketing communications in the last year, from which six have been participated in this research. The results are showing that the...
Words: 3286 - Pages: 14
...Cybercrime author Michael Cross defines it as a broad and generic term that refers to crimes committed using computers and the Internet, and can generally be defined as a subcategory of computer crime. It can be also said that cybercrime can lead to criminal offenses committed using the internet or another computer network as a tool of the crime (Cross, 2008). According to the Computer Security Institute's Computer Crime and Security Survey for 2007, 494 computer security professionals in the United States corporations, government agencies, universities, and financial medical institutions reported that computer fraud was the greatest source of financial losses, with losses resulting from virus attacks falling into second place for the first time in seven years. In addition to this, 29 percent of the organizations suffered a computer intrusion that they reported to law enforcement (www.gocsi.com). According to the Cyber snitch Voluntary Online Crime Reporting System, the most reported Internet related crime is child pornography, with other crimes ranging from desktop forgery to such potentially violent crimes as electronic stalking and terrorist threats. (Cybersnitch Web Site). (Mitnick & Simon, 2002). According to the website www.internetworldstats.com estimates that...
Words: 2360 - Pages: 10
...Cultural Management Theories and Challenge for Global Managers Preface The hospitality and the tourism industries are inter-related. Neither industry is limited to country boundaries. They are growing very rapidly. In a world which has become globalized, international trade barriers are becoming less and funds can be more easily obtained at present than in the past which boost the development of these industries throughout the world. More and more multinational organisations have emerged in these fields. These organisations are working in different countries in different cultural environments. This cultural difference in different countries introduces to the managers with the classical problem of cross cultural management which involves problems regarding understanding, interacting and communicating with individuals from different cultures (Ayoun and Moreo, 2008). Organisations in hospitality and tourism industries, especially hotels, are being more widely spread across the globe. As such, all managers have to think about culture. There may be two types of manager in this scenario. One is a global manager, actually the best person available for the job from any culture, who is responsible for coordinating business in more than one country. The other one is an expatriate manager, a person from any culture, who is assigned to control the business of one country and who thus becomes an expert of that culture (Capellen and Leuven, 2006. p. 1-4). The global manager’s competency and...
Words: 4677 - Pages: 19
...to markets and production or one with operations in more than a country. An MNE is often called multinational corporation (MNC) or transnational company (TNC). MNC as beauty - Potential contribution to economic growth and national welfare. - Important agent of change. - Increases competitive pressures on domestic firms. - Demonstrates and diffuses new technology. - Upgrades the quality of indigenous resources and capabilities. - Governments (in general) praise FDI. MNC as beast - Negative impact on the environment, labor and human rights. - MNCs’ and national state goals are not always compatible - MNCs out-compete local firms. MNCs have immense political power. 51 of the 100 biggest economies in the world are now MNCs. Business is in the driver’s seat, corporations determine the rules of the game and governments have become referees, only enforcing rules. Are MNCs really agents of technological change? Some scholars question the efficiency of MNCs, suggesting that they have become too large and bureaucratic to compete against more nimble and innovative smaller firms that are rapidly gaining advantage in highly competitive global markets. What is the three primary states of mind / attitudes toward the MBC? Ethnocentric (home-country oriented) - Home nationals are the best person to do the job - What works at home must work in the host country Costs: Fewer Innovations, lack of flexibility and responsiveness Benefits: Simple Organization, greater communication and control Polycentric...
Words: 3130 - Pages: 13
...Leadership: The Hidden Driver of Great Performance by Daniel Goleman, Richard Boyatzis, and Annie McKee 42 Social Intelligence and the Biology of Leadership by Daniel Goleman and Richard Boyatzis Product 12088 Best of HBR on Emotionally Intelligent Leadership, 2nd Edition Collection Overview What distinguishes great leaders from merely good ones? It’s not toughness, vision, or industry smarts. It’s their emotional intelligence—a potent combination of self-management and relationship skills. Studies strongly suggest that emotional intelligence plays a far greater role than IQ in determining leaders’ effectiveness, and thus their organizations’ success. To increase your emotional intelligence, start by understanding the skills that define it. Then learn how to flexibly interchange those skills to meet the needs of shifting circumstances. Finally, use mood contagion (a powerful neurological process) to create positive chemical connections between your and your followers’ brains. COPYRIGHT © 2008 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Featuring the work of Daniel Goleman, this HBR Article Collection shows you how to foster and spread the positive emotions that drive quantifiable business results in your firm. The Articles 3 Article Summary 4 What Makes a Leader? by Daniel Goleman Emotional intelligence comprises five self-management and relationship skills. Selfmanagement skills include 1) self-awareness—knowing your...
Words: 31797 - Pages: 128
...profession; place of work and its corporate culture. Culture is the "lens" through which you view the world. It is central to what you see, how you make sense of what you see, and how you express yourself. Four Cultural Dimensions Cultures – both national and organizational – differ along many dimensions. Four of the most important are: Directness (get to the point versus imply the messages) Hierarchy (follow orders versus engage in debate) Consensus (dissent is accepted versus unanimity is needed) Individualism (individual winners versus team effectiveness)7 Cross-Cultural Communication Challenges Culture is often at the root of communication challenges. Exploring historical experiences and the ways in which various cultural groups have related to each other is key to opening channels for cross-cultural communication. Becoming more aware of cultural differences, as well as exploring cultural similarities, can help you communicate with others more effectively. Next time you find yourself in a confusing situation, ask yourself how culture may be shaping your own reactions, and try to see the world from the other's point of view. Would you like to get a deeper insight? Cultural Intelligence & Modern Management Discover synergies & Harness the power of diversity! ► Eastern vs....
Words: 1300 - Pages: 6
...P R E FAC E W elcome to the evolving world of organizational behaviour! Social networks and virtual teams are replacing committee meetings. Knowledge is replacing infrastructure. Values and self-leadership are replacing command-and-control management. Companies are looking for employees with emotional intelligence and team competencies, not just technical smarts. Diversity and globalization have become challenges as well as competitive opportunities for organizations. Co-workers aren’t down the hall; they’re at the other end of an Internet connection located somewhere else on the planet. Canadian Organizational Behaviour, Seventh Edition is written in the context of these emerging workplace realities. This edition explains how emotions guide employee motivation, attitudes, and decisions; how values have become important for guiding workplace behaviour; how self-concept influences employee motivation, team cohesion, leadership, and behaviour; and how appreciative inquiry has become an important strategy for changing organizations. This book also presents the new reality that organizational behaviour is not just for managers; it is relevant and useful to anyone who works in and around organizations. Canadian and Global orientation Canadian Organizational Behaviour, Seventh Edition is written by Canadians for Canadians. It includes several Canadian cases, is anchored by Canadian and global scholarship, and is filled with Canadian examples of organizational behaviour in...
Words: 11430 - Pages: 46
...Talent Management Book Table of Contents Introduction ……………………………………………………………………………………... 1 Phase One – Company Background …………………………………………………………….. 2 Phase Two – The Position ………………………………………………………………………17 Phase Three – Sourcing the Position………………………………………………………….... 26 Phase Four – Candidate Assessment ……………………………………………………………36 Phase Five – Candidate Offer and Engagement ……………………………………………….. 49 Appendix ……………………………………………………………………………………….. 61 Reference ………………………………………………………………………………………. 64 Introduction The following talent management process will focus on the importance behind companies seeking prospect talent in order to further strengthen their companies, and their expansion. This talent management process will take the reader through a series of information containing material on how to seek, acquire, and retain potential talents. Key elements and suggestions will be used during this process in order to educate readers on the importance of companies affirming their company’s brand through the process of hiring qualified employees who through their innovations and ideas, will help the organization gain a competitive advantage. Companies must be able to determine their mission and values, as well as comprehend that in order for them to succeed, they must be willing to adapt to change. In order to retain a desirable team, organizations must determine what they can and are willing to offer to these individuals, and what they, themselves, are willing to...
Words: 16143 - Pages: 65
...MKT 619- MARKETING MANAGEMENT ASSIGNMENT 1: CASE STUDY 1 TOPIC: A CASE STUDY TO SHOW EQUITY BANK LIMITED COMPETITIVE STRATEGIES This assignment is submitted as partial fulfilment for the award of Master of Business Administration of Africa Nazarene University MONTH: February, 2016 LECTURER: DR. ISAIAH IMAITA A CASE STUDY TO SHOW COMPETITIVE STRATEGIES OF EQUITY BANK LIMITED This case study shows the products development strategies adopted by Equity Bank Limited (EBL) so as to have a competitive advantage over the other players in the banking sector. Primary data was collected through an in-depth interview with the senior management of Equity Bank Limited –Embu Branch using an interview guide, while secondary data was obtained from the National Bank library as well as other studies carried out in the banking sector e.g. Wandate, (2012), Gatome (2012), Njagi, L. & Kombo, H. (2014), Githagui, (2014), Mutua, (2013). Banking Industry in Kenya Competition among commercial banks in Kenya is quite stiff and most players have attained competitive advantages through product and service differentiation in terms of cost and customer experiences Banks have also invested heavily in technological products, processes and institutional changes. Banks have invested in training programmes and employee empowerment practices. Commercial banks in Kenya are in very stiff competition and have almost uniformly adopted competitive strategies ranging from...
Words: 2936 - Pages: 12
...Artena Thompson | MNGT-5990 | Artena Thompson | MNGT-5990 | Over 3,000 workers polled in 2009 National Business Ethic Survey in the findings there was 49% observed ethical misconduct. The issues ranged from company resources abuse to bribes and illegal political contributions. The ethical misconducts/issues can fall within Employee Mistreatment, Customer Mistreatment, Unethical Employee Behavior, Corporate Intelligence Issues, and Accounting Practices. Employee Mistreatment can also be workplace abuse which is a behavior that causes workers emotional or physical harm. Harassment, discrimination, bullying and violence are forms of workplace abuse. These behaviors aren’t always distinguishable from one another because they frequently overlap. Harassment can be discriminatory, bullying can be a form of harassment, and any of these behaviors can lead to workplace violence. Employee Mistreatment can come from coworkers mistreating each other, managers mistreating employees, sexual mistreatment, assaults, discriminations against woman with lower wages, discriminations against minorities, and corporate bulling. In my research I found that corporate bulling happens more than one thinks and it’s a complex issue. While there are a variety of reasons why bullies choose to target other people, usually their behavior is driven by the bully’s need to control the targeted individual. These employees want to call all the shots. So they often insist on having things their way and...
Words: 1934 - Pages: 8
