Free Essay

Emotions

In:

Submitted By Miguelevaristo7
Words 1325
Pages 6
Última edición hace 5 días por Technopat
Inteligencia empresarial
Vigilar esta página
Esta página tiene algunas incidencias
Para otros usos de este término, véase Inteligencia (desambiguación).
Se denomina inteligencia empresarial, inteligencia de negocios o BI (del inglés business intelligence), al conjunto de estrategias y aspectos relevantes enfocadas a la administración y creación de conocimiento sobre el medio, a través del análisis de los datos existentes en una organización o empresa.

Es posible diferenciar datos, informaciones y conocimientos, conceptos en los que se centra la inteligencia empresarial, ya que como sabemos, un dato es algo vago, por ejemplo "10 000", la información es algo más preciso, por ejemplo "Las ventas del mes de mayo fueron de 10 000", y el conocimiento se obtiene mediante el análisis de la información, por ejemplo "Las ventas del mes de mayo fueron 10 000. Mayo es el mes más bajo en ventas". Aquí es donde la BI entra en juego, ya que al obtener conocimiento del negocio una vez capturada la información de todas las áreas en la empresa, es posible establecer estrategias y determinar cuáles son las fortalezas y las debilidades.

Índice
Definición
Historia
Características
Niveles de realización de BI
Inteligencia de Empresas
Inteligencia de Mercados internacionales "La estrategia"
Véase también
Referencias
Bibliografía
Enlaces externos
DefiniciónEditar

El término inteligencias empresariales se refiere al uso de datos en una empresa para facilitar la toma de decisiones. Abarca la comprensión del funcionamiento actual de la empresa, bien como la anticipación de acontecimientos futuros, con el objetivo de ofrecer conocimientos para respaldar las decisiones empresariales.

Las herramientas de inteligencia se basan en la utilización de un sistema de información de inteligencia que se forma con distintos datos extraídos de los datos de producción, con información relacionada con la empresa o sus ámbitos y con datos económicos.

Mediante las herramientas y técnicas ELT (extraer, cargar y transformar), o actualmente ETL (extraer, transformar y cargar) se extraen los datos de distintas fuentes, se depuran y preparan (homogeneización de los datos) para luego cargarlos en un almacén de datos.

La vida o el periodo de éxito de un software de inteligencia de negocios dependerá únicamente del éxito de su uso en beneficio de la empresa; si esta empresa es capaz de incrementar su nivel financiero, administrativo y sus decisiones mejoran la actuación de la empresa, el software de inteligencia de negocios seguirá presente mucho tiempo, en caso contrario será sustituido por otro que aporte mejores y más precisos resultados.

Finalmente, las herramientas de inteligencia analítica posibilitan el modelado de las representaciones basadas en consultas para crear un cuadro de mando integral que sirve de base para la presentación de informes.

HistoriaEditar

En un artículo de 1958, el investigador de IBM Hans Peter Luhn utiliza el término Inteligencia de Negocio. Se define la inteligencia como: "La capacidad de comprender las interrelaciones de los hechos presentados en tal forma como para orientar la acción hacia una meta deseada".

La inteligencia de negocios, tal como se entiende, hoy en día se dice que ha evolucionado desde los sistemas de apoyo a las decisiones que se inició en la década de 1960 y desarrollado a lo largo de mediados de los años 80's. DSS se originó en los modelos por computadora, creado para ayudar en la toma de decisiones y la planificación. Desde DSS, data warehouses, sistemas de información ejecutiva, OLAP e inteligencia de negocios entraron en principio centrándose a finales de los años 80's.

En 1989, Howard Dresner (más tarde, un analista de Gartner Group) propuso la "inteligencia de negocios" como un término general para describir "los conceptos y métodos para mejorar la toma de decisiones empresariales mediante el uso de sistemas basados en hechos de apoyo". No fue hasta finales de 1990 que este uso estaba muy extendido.

CaracterísticasEditar

Este conjunto de herramientas y metodologías tienen en común las siguientes características:

Accesibilidad a la información. Los datos son la fuente principal de este concepto. Lo primero que deben garantizar este tipo de herramientas y técnicas será el acceso de los usuarios a los datos con independencia de la procedencia de éstos.
Apoyo en la toma de decisiones. Se busca ir más allá en la presentación de la información, de manera que los usuarios tengan acceso a herramientas de análisis que les permitan seleccionar y manipular sólo aquellos datos que les interesen.
Orientación al usuario final. Se busca independencia entre los conocimientos técnicos de los usuarios y su capacidad para utilizar estas herramientas.
Niveles de realización de BIEditar

De acuerdo a su nivel de complejidad se pueden clasificar las soluciones de Business Intelligence en:

Informes

Informes predefinidos
Informes a la medida
Consultas (Query) / Cubos OLAP (On-Line Analytic Processing).
Alertas
Análisis

Análisis estadístico
Pronósticos (Forecasting)
Modelado predictivo o Minería de datos (Data Mining)
Optimización
Minería de Procesos
Inteligencia de EmpresasEditar

La Inteligencia de Empresas es el concepto más amplio del uso de la inteligencia en las organizaciones. Desde distintas perspectivas, la inteligencia de empresas ha ido emergiendo a partir de la contribución de muchas áreas del conocimiento: market intelligence (inteligencia de mercados), competitive intelligence (Inteligencia Competitiva), business intelligence (inteligencia empresarial).

Este concepto ha sido muy utilizado en el mundo de la tecnología con distintos significados como inteligencia de negocios, strategic foresight (Inteligencia Estratégica), corporate intelligence (Inteligencia Corporativa), vigilancia tecnológica, prospectiva tecnológica, etc.

Inteligencia de Mercados internacionales "La estrategia"Editar

La estrategia debe ser vista como un proceso creativo, buscar nuevas formas de hacer las cosas, de generar valor en el mundo de continuo cambio, y ser efectivo en el corto plazo por lo cual se necesita:

Inteligencia para crear y compartir el conocimiento.

La habilidad para integrar y administrar este conocimiento.

La imaginación para visualizar acciones alternativas a las usuales y analizar sus consecuencias.

La pericia para manejar los recursos y atender las necesidades actuales sin dejar de construir el futuro deseable.[1]

Así como en mercadotecnia se tienen las 4 p's también en inteligencia de mercados se tienen 4 P's[2]

PLAN: curso de acción conscientemente determinado.
POSICIÓN: un medio para ubicar a la organización (nicho, rentas, dominio).
PATRÓN: es un modelo que implica consistencia.
PERSPECTIVA: una manera particular de percibir el mundo (concepto, cultura, ideología).
Con la globalización, la competencia se convierte en hipercompetencia para lo cual hay que reaccionar con rapidez, sorpresa, anticipación, también hay que cambiar las reglas del juego y hacer productos innovadores integrales para demostrar superioridad ante la competencia.[3]

Véase tambiénEditar

Almacén de datos
Minería de datos
Minería de procesos
OLAP
Gestión del conocimiento
Analítica web
Dinámica de sistemas
Sistema complejo
Sistema dinámico
Herramientas de inteligencia de negocios
Inteligencia sanitaria
ReferenciasEditar

Mtra, Edalhi Moreno, conferencia mercados internacionales itesm Pue
Mintzberg H, 1997
Mtra, Edalhi Moreno, conferencia mercados internacionales itesm Pue
BibliografíaEditar

Amara, Roy (1981), The Futures Field. Futurist, February, April and June 1981.
Hamel, G., & Prahalad, C.K. (1994), Competing for the future. Boston, MA: Harvard Business School Press.
Rohrbeck, Rene & Gemuenden, H.G. (2008) Strategic Foresight in Multinational Companies: Building a Best-Practice Framework from Case Studies, R&D Management Conference 2008 "Emerging methods in R&D management": Ottawa, Canadá.
Rohrbeck, R., S. Mahdjour, S. Knab, T. Frese (2009) Benchmarking Report - Strategic Foresight in Multinational Companies, Report of the European Corporate Foresight Group: Berlín, Germany.
Schwarz, J.-O. (2008) Assessing the future of futures studies in management, Futures, Vol. 40, Iss. 3, 237-246.
Slaughter, Richard A. (1995), Futures for the Third Millennium. Prospect Media, St. Leonards, NSW, Australia, ISBN 1-86316 148-1.
Slaughter, Richard A. (2004), Futures Beyond Dystopia: Creating Social Foresight. RoutledgeFarmer, London, UK, ISBN 978-0-415-30270-8
Enlaces externosEditar

Sistemas de Información Gerencial para la Administración del Desempeño Empresarial
Sistemas de Información Gerencial para la Administración del Desempeño Empresarial (PRESENTACION)
¿Qué es Business Intelligence? Explicación no-técnica de Business Intelligence, desde una perspectiva estratégica (en español)
Leer en otro idioma
Wikipedia ™ teléfono móvil‌Escritorio
El contenido está disponible bajo la licencia CC BY-SA 3.0, salvo que se indique lo contrario.
Términos de usoPrivacidad

Similar Documents

Premium Essay

Emotions

...References: Dr. Sanjay Joshi, 2008, August, 12, Managing Workplace Emotions - Latest Findings: http://ezinearticles.com/?Managing-Workplace-Emotions---Latest-Findings&id=1415703 de Sousa, Ronald, "Emotion", 2010,January 14,The Stanford Encyclopedia of Philosophy (Spring2010Edition),EdwardN.Zalta (ed.), URL = http://plato.stanford.edu/archives/spr2010/entries/emotion/ Wright Mackenzie, eHow contributor,2011, How Do Your Emotions Affect Your Behaviors?, http://www.ehow.com/how-does_4600645_emotions-affect-behaviors.html Antonio R. Damasio, 2005, March, 24 Scientific American Mind, http://www.scientificamerican.com/article.cfm?id=feeling-our-emotions Term Paper on Neuropsychology (Emotional Behavior) Joy Ann F. Burgos B.S.PY-32 October 06, 2011 Emotion According to Dr. James W. Kalat, emotions are difficult to define and even more to understand completely, but somehow, these are considered as the inner feelings or states of mind that are associated with a physical change and are expressed by an outward behavior. In the scientific world, experts attempts to discover which comes first: the mental feeling, physical change or outward behavior. That’s why people have been attempting to understand this phenomenon for thousands of years and definitely will also be a debate for a thousand more. All of us have different emotional and psychological needs which cannot be ignored, over-controlled...

Words: 2341 - Pages: 10

Free Essay

Emotions

...Imani Wiseman Mrs. Rash English 111 August 23, 2015 I was asked out of the five emotions (joy, sadness, fear, anger and disgust) which emotion most controls my emotional panel. This question for me was extremely difficult to answer because a person goes through so many emotions every day. However, if I had to choose one emotion it would have to be anger. I often find myself being angry for some reason or another. The emotion I least identify with is disgust. I choose the emotion anger because anger has played a pivotal role in my life. It takes over a big percentage of my emotions. Anger is a very powerful emotion, in fact, it is arguably the most powerful. I’ve recently realized it doesn’t take a lot to anger me. The cause of my anger ranges from disappointment to agitation. Sometimes I am angry from things I can’t control like other peoples decisions or tragedy. Society itself has a tendency to anger me, the world just isn’t right sometimes in my eyes. It has taken me an extremely long time to realize that I can’t control anything but myself. This includes how I deal with negative emotions such as anger or sadness. Anger is what I like to call a blinding emotion. A blinding emotion is an emotion that if allowed to take control of your subconscious can sway your decision making process in a negative way. The emotion that least effect on me I disgust because I have a high tolerance for the ugly things in life. It’s kind of hard to be disgusted when nothing...

Words: 480 - Pages: 2

Premium Essay

Emotion

...vigorously due to strong emotion. People will have higher attraction when they cross on a fear-inducing bridge. In this experiment, young man crossed a bridge, which more than 200 feet above a river. After that, woman asked ask male to fill out a survey. When they had finished, the woman wrote cell phone number and her name on a piece of paper. Moreover, she invited them to call her if they felt interested. More than 50% of people called back her after they crossed the bridge. On the other way, significantly less people called back her if they crossed on a low solid bridge. The result showed that misattribution of arousal occurs. It is a term in psychology which describes the process of people makes a mistake when they feel aroused. People felt arousal due to the height of the bridge. They misattributed it as romantic or sexual attraction to the woman. As a result, those are more likely to call her. Arousal caused by the height of this bridge was misattributed as attraction by the male who were interviewed by an attractive female when they crossed it. In my view, emotion is combination of cognition and arousal. Initially, I think that I process emotional experiences in straightforward way. I find the target and then emotion created. For example, I had something made me unhappy and then I will feel unhappy. However, our bodies are not very logical. Most of our feeling is not happiness, but simply arousal. It’s easy to attribute this arousal to a distinct emotion. I will experience...

Words: 426 - Pages: 2

Free Essay

Emotions

...Emotions have been studied for centuries. The theories on emotions have developed with the passing years. Four of the main theories, however, on emotions that I will be discussing are Darwin’s theory, the James-Lang theory, the Cannon-Bard theory, and the Limbic System. Emotions are carried out by every person. They are real, and we all feel them. Darwin’s theory was the theory of the evolution of emotion. This was also the first major event to happen with the biopsychology of emotion is 1872. Darwin believed that the expression of one’s emotions were simply the product of evolution itself. He tested and tracked this with not only man, but species as well. His theory on the evolution of expressing emotions had developed into emotions that are clearly expressed in body language, hand gestures, and facial expressions was a clear indicator of what was to come. This was for humans and animal species. The James-Lang theory is the first physiological theory. This theory was brought to light independently by William James and Carl Lang in 1884. This is the theory that an event would spark an arousal before an emotion is displayed. It is said that the autonomic and somatic responses cause the experience of emotion in the brain. This means that a person would not display an emotion until after some kind of physical happening. The Cannon-Bard theory came about in 1915 by Walter Cannon, and Philip Bard. It is the theory that arousal and emotion go off simultaneously. It just built...

Words: 478 - Pages: 2

Free Essay

Emotions

...Emotions Crystal Carabin June 24, 2014 PSY 240 Emotions Darwin’s theory of emotion states that an individual’s emotions are derived from the way that they have evolved. The way that we express our emotion is based on how our behaviors have evolved to show what we are going to do in a particular situation. The James Lange theory of emotion states that our emotions are derived from the fight or flight reflex response in the autonomic nervous system. However, there are patients that have presented with major injuries that affected their autonomic nervous system and they are still able to experience emotions, so this theory does not seem to be valid. The Cannon-Bard theory of emotion states that emotion and the expression of emotion are two separate actions. These actions have equal responses from the autonomic and somatic nervous systems, yet neither of them seems to directly cause the other. This theory also seems to be invalid because it suggests that there is no mechanism that causes emotions. Finally, the limbic system theory of emotion states that the limbic system plays a major role in the way that we experience emotion. The limbic system’s influence on the hypothalamus is what dictates how we express emotions based on the impact on the cerebral cortex. There is a syndrome called Kluver-Bucy syndrome that seems to support the limbic system theory. The syndrome occurs when there is damage to the Amygdala in the limbic system. When patients experience this injury...

Words: 280 - Pages: 2

Premium Essay

Emotions

...In Darwin’s theory of emotions was a major event of the base that biological holds on emotions. Darwin had believed that emotions had evolved from behaviors that stem from what we would do next in any situation that they were in (Pinel, 2009) For example, when an animal is hungry, they learn to hunt and stalk their pray, if not they will not survive. The James-Lange theory consists of William James and Carl Lange, who had suggested that emotions occur after the body has responded neither to an “event” nor soon after (Pinel, 2009). An example that was used was that of a dog which would be the perception of the environmental stimulus, who is growling, then causes the body to change with a rapid heartbeat and fast breathing. The mind will then see this has emotions because its behavior has changed. The Cannon-Bard theory had gone the opposite way from the James Lange Theory, which was when Cannon had argued that even though the bodily changes are eliminated emotions are still, occurring (Pinel, 2009). Cannon had tested his theory by creating “decorticate cats and noted that when the cat was provoked had erect hair, growling and was showing the teeth, which are behaviors associated with emotions. Cannon believed that emotional behavior could not occur if there was no connection to the brain. The Limbic system of emotions was believed to receive inputs from the external world along with the internal environment and when both are combined come together that is when the emotional...

Words: 317 - Pages: 2

Premium Essay

Emotion

...What Are Emotions?   Emotions seem to rule our daily lives. We make decisions based on whether we are happy, angry, sad, bored, or frustrated. We choose activities and hobbies based on the emotions they incite. What exactly is an emotion?   Answer: * "An emotion is a complex psychological state that involves three distinct components: a subjective experience, a physiological response, and a behavioralor expressive response." (Hockenbury & Hockenbury, 2007) In addition to understanding exactly what emotions are, researchers have also tried to identify and classify the different types of emotions. In 1972, psychologist Paul Eckman suggested that there are six basic emotions that are universal throughout human cultures: fear, disgust, anger, surprise, happiness, and sadness. In 1999, he expanded this list to include a number of other basic emotions including embarrassment, excitement, contempt, shame, pride, satisfaction, and amusement. During the 1980s, Robert Plutchik introduced another emotion classification system known as the "wheel of emotions." This model demonstrated how different emotions can be combined or mixed together, much the way an artist mixes primary colors to create other colors. Plutchik suggested that there are 8 primary emotional dimensions: happiness vs. sadness, anger vs. fear, trust vs. disgust, and surprise vs. anticipation. These emotions can then be combined in a variety of ways. For example, happiness and anticipation might combine to...

Words: 2372 - Pages: 10

Premium Essay

Emotion

...Emotion Emotion is a very complex subject that has been discussed and researched for over 100 years. There are several definitions of emotion based upon the various theories that have developed over the course of that time period. However, a working definition of emotion that can be used is that emotions are the cognitive aspect of feeling or the value judgment placed on a particular experience. Emotions have a physiological basis as was studied by Cannon who gave the first descriptions of bodily changes during simpler emotions and found that the thalamus is the center of emotion. The adrenal gland and adrenaline, acting along with the autonomic nervous system, produce the physiological changes within our bodies which we then label as emotions. (deCatanzaro 6) Papez identified the limbic system as being a critical part of many emotions. He argued that “emotions influence consciousness, and hence the cortex, and in turn higher cognitive functions influence emotions.” (deCatanzaro 81) We label these physiological changes as emotions as stated in the James-Lange theory: “physiological changes occur during emotions, and our subjective experience of these emotions involves internal sensation of these changes.” (deCatanzaro 8) The relationship between emotion and cognition can be explained by theories of emotion developed by Zajonc, Leventhal, and Schacter. According to Zajonc, emotional responses can become socialized and that emotions can occur without cognition. He argued that...

Words: 784 - Pages: 4

Premium Essay

Emotion

...Emotions Across the Lifespan From birth to adulthood, human emotions range from just a few such as happy and sad, to highly differentiated that give rise to bodily language, moods and feelings. The rapid development of emotions across the lifespan is based on the topology of emotion, the development of the emotional features and the developmental sequence over the first three years. In order for an emotion to occur, there must be an internal or external trigger or stimulus. In the development of a stimulus, emotions are adaptive responses to specific events in that emotions evolved to enable an individual to obtain their goal by overcoming a barrier. Moreover, emotional states can occur without an individual knowing that they are experiencing the emotion. They can also involve changes cognitive changes such as neurophysiological, hormonal, and bodily responses. As emotional expressions are observed in the face and body, they can be viewed as the manifestation of internal emotional states. Thus, in the model of emotional development, at birth, an infant shows two extreme emotions - crying and pleasure. By three months, the infant displays joy, surprise, disgust, interest and sadness. By four to six months of age, anger emerges while fear is displayed months later. By three years of age, the emotional life of a child has become differentiated as the child is already showing self-conscious emotions which results in the development of mental activity (Handbook of Emotions, 3rd...

Words: 627 - Pages: 3

Free Essay

Emotions

...Emotions Paper Psy/355 August 18, 2014 Introduction Emotion is a complex, subjective experience accompanied by biological and behavioral changes. Emotion involves feeling, thinking, and activation of the nervous system, physiological changes, and behavioral changes such as facial expressions. Different theories exist regarding how and why people experience emotions. These include evolutionary theories, the James-Lange Theory, the Cannon-Bard theory, Schacter and Singer’s two-factor theory, and cognitive appraisal. Cannon-Bard Theory of Emotion Walter Bradford Cannon was best known for his developments in homeostasis; however he developed a theory of emotion called the Cannon-Bard theory. In the years of 1915 to 1920, Cannon began performing experiments to suggest that emotions came before reaction. “For example, Cannon surgically removed the entire SNS of a cat and found that whilst this abolished physical signals of arousal, the cat still showed anger, fear and pleasure. Cannon therefore argued that we are capable of feeling emotion before any bodily changes have taken place”. (Open. Web) He refined his results and expanded on the views and developed this new theory that was opposite of the present theories of the time, his theory was thought to be more sensible. According to the theory, arousal is something that does not have to come before an emotion. “It is suggested that emotions result when the thalamus sends a message to the brain in response to a stimulus...

Words: 1947 - Pages: 8

Premium Essay

Emotions

...The word ‘emotion’ dates back to 1579, when it was adapted from the French word ‘emouvoir, which means “to stir up”. No aspect of our mental life is more important to the quality and meaning of our existence than emotions. They are what make life worth living, or sometimes ending. “In psychology an emotion is often defined as a complex state of feeling that results in physical and psychological changes that influence thought and behaviour.” David G Myers. The “James-Lange” theory of emotion after William James and Carl G Lange also defines emotion as specific feelings caused by changes in physiological conditions relating to the autonomic and motor functions. Figure1. Diagram depicting the definition of an emotion. For more than forty (40) years Paul Ekman has supported the view that emotions are discrete, measurable and physiologically distinct. Ekmans most influential work revolved around finding that certain emotions appeared to be universally recognized even in cultures that were preliterate. His research findings led him to classify six emotions as basic : sadness, happiness, anger, disgust, fear, and surprise. Sadness is an emotion that is produced from an array of visceral feelings like loss, sorrow and disadvantage (Lang, 1993). It is important to realise that the emotional state of sadness is only temporary and that the prolonged feelings of sorrow and unhappiness may be the result of an emotional disorder like depression (Haneli, Shomrat & Hess, 2009). Happiness...

Words: 1749 - Pages: 7

Free Essay

Emotions

...Emotions Lynsey Felger PSY240 October 18, 2013 Carol Watson Emotions Fear is the easiest emotion to infer from behavior in various species; it plays an important adaptive function in motivating the avoidance of threatening situations and chronic fear induces stress. (Pinel, 2011, P. 443). I will discuss the theories with specific examples in order to make a better connection, more personal connections, with the theories. Darwin's believed emotions grew from manners that indicated what an animal would do next in a given situation, that when these manners were beneficial to the animal. The simplest example would be apes evolving into what we are today, humans. The James-Lange Theory was the first attempt to explain the physiological bases of emotion' suggests that emotion-inducing incentives are received and understood by the brain, which trigger instinctive changes, organ changes in the thorax or abdomen, that successively trigger the experience of emotion. An example would be when I declined talking in front of a group because I do not like it. The emotion of feeling nervous makes me automatically assume to dislike the situation. Canon-Baird Theory is an alternative theory based on the idea that emotional stimuli suggest instinctive and emotional responses are independent of one another. An example would be when I see a group of people, which I am presenting in front of, I begin to get flushed and sweat. Papez proposed a limbic system that controlled the expression...

Words: 332 - Pages: 2

Premium Essay

Emotions

...Biopsychology Theories on Emotion: Cannon-Bard- Unlike the James-Lange theory, Cannon and Bard believed that the stimulus of a growling bear brought to like both the symptoms and emotions at the same time. One did not determine the other meaning that signals were passed through the brain stem and both symptoms and emotion are triggered at the same time. Limbic System- controlled the expression of emotions by connections with the hypothalamus and mediated the perception of emotions by connections with the cortex. Emotion requires both emotional arousal and cognitive activity to understand the reason for the arousal so that the emotion can then be appropriately identified. Darwin- believed that body movement and facial expression were used to communicate meaning. Even though this is learned behavior it could be used for survival purposes. For example, a facial expression can make a difference in meaning on a person that is saying “no” person could be wrinkling their nose and forehead meaning that he is angry or pouting meaning they are sad. James-Lange – this theory says that a person can not know what emotion they are feeling until they have determined the symptoms after they are exposed to the stimuli. For example: A Bear is growling. That would be considered the stimulus. The heart starts beating fast, and one begins to breathe hard. This is considered the psychological changes. Lastly, the person is afraid. This is the identification of the emotion. References Pinel, J....

Words: 252 - Pages: 2

Premium Essay

Emotions at Work

...Crying At Work: Displaying Strong Emotions in the Workplace Tamara L. Ginter Southern New Hampshire University Crying At Work: Displaying Strong Emotions in the Workplace We all feel emotions. Yet, it is a well-known “fact” that emotions do not belong in the workplace. Business literature for decades has reinforced the stereotype that emotions negatively affect the workplace (see, for examples, Taylor, 1947; Whyte 1956). Only recently has research begun to focus on the many facets of emotions on organization behavior (Huy, 2012; Kluemper, DeGroot, & Choi, 2013; Mirela & Iulia, 2013; Muchinsky, 2000; Perrone & Vickers, 2004; Zineldin, 2012). This paper will address several aspects of emotions in the workplace, including: managing emotions, displaying emotions, management styles that use emotions as a tool, and changing an organization’s emotional climate. Managing Emotions Of the five categories of emotions defined by Lazarus and Lazarus (1994, cited in Muchinsky 2000), only two of the three categories consist of positive emotions. Muchinsky (2000) hypothesizes that it is how we respond to emotions, our coping efforts, that “are a major contributing factor in understanding job performance” (804). Several factors can make some organizations ineffective at managing emotions. The first is due to coping efforts, which are “not just a fixed set of strategies…but a changing pattern that is responsive to what is happening” (Muchinsky, 2000, p. 804). For some...

Words: 1386 - Pages: 6

Premium Essay

Motivation and Emotion

...PSY/211 February 10, 2013 Kurtis Armstrong Motivation and Emotion The five approaches to motivation are the instinct approach, drive-reduction approach, arousal approach, incentive approach, and cognitive approach. Each approach has a different affect on motivation. In the instinct approach psychologists believe the behavior is biologically determined and not learned (Feldman, 2010). The drive-reduction approach suggests that the motivation is driven by having to satisfy a personal need. According to Feldman (2010), “arousal approaches seek to explain behavior in which the goal is to maintain or increase excitement”. The incentive approach to motivation suggests it is driven by the environment that direct and energize behavior. The last approach is the cognitive approach, which suggests thoughts, expectations and understanding of the world are behind motivation. The main emotions identified in the text are physical, behavioral and subjective. Schachter cognitive arousal theory, also known as the two factor theory of motion two steps must take place. Physical arousal happens first, and then the person must determine the reason behind the arousal in order for it to be an emotion. In the common sense theory a stimulus leads to an emotion which then creates a response. Being student at any age can cause a person to feel various emotions. One positive emotion a student may experience is the feeling of pride. Being a student is tough work, it is a job all on its own. Knowing...

Words: 406 - Pages: 2