...Sustaining Employee Performance John Rhodes, Maria Mendoza Suarez, John Guy, Joseph HRM/300 February 16, 2015 Robert Lacey IV Sustaining Employee Performance As an employee, your work performance is under constant evaluation. “Employees generally see any such evaluation as having some direct effect on their work lives. They may lead to increased pay, a promotion, warnings about sub-standard performance, or assistance in personal development areas for which the employee needs some training” (DeCenzo, 2013 pp. 244). In the coming paragraphs we will discuss: performance management systems, job evaluation methods, possible compensation plans and the importance of providing employee benefit programs as they pertain to Customer Service Representatives and Retail Sales Professionals of AT&T. Function of Performance Management Systems Performance management systems are put in place to apply organizational and individual objectives. “Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization. More than just an annual review, performance management is the continuous process of setting objectives, assessing progress and providing on-going coaching” (Community Foundations of Canada, 2013, para. 1). Performance management systems have been criticized as they may lead to emotional outbursts from employees. A properly designed performance management system...
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...Sustaining Employee Performance Maintaining a healthy, successful employee base is an important responsibility for human resource teams. There are a number of ways that, implemented correctly, can help them achieve this goal. They include performance management, compensation, and benefits. After human resources has recruited, hired, and trained the best candidates, the next step is to ensure that they are meeting standards, and if they are not, that they receive the proper training. The best way to track employee performance is to set up a performance management system. Performance management is not just an annual review of what the employee did wrong last year, or what they achieved, according to "HrCouncil" (n.d.) it “is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals” (Keeping the Right People: Performance Management). To have an effective performance management system, there are a number of practices that should be adopted. The first practice is to provide sufficient training for management who will conduct the appraisals. Training will ensure that they can successfully complete the evaluations without prejudice or bias, and stay within all legal requirements. Thoroughly trained management will be able to “act upon the outcomes of the performance management process[…]to ensure that good performance is recognized, inadequate performance results...
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...Sustaining Employee Performance Paper Tiera Finner HRM/300 November 4, 2015 William Byrd Jr. Sustaining Employee Performance Paper In this paper, I will discuss the importance of sustaining employee performance in Kroger. I will identify two jobs positions within Kroger, describe the functions and performance management system, suggest two job evaluation methods for the positions, compare compensations for the positions, and provide an explanation for the importance of providing employee benefit plans. The two positions that I will discuss are accounting clerk and cashier. An accounting clerk at Kroger is required to have basic math skills and will be trained accordingly upon hiring. You must be able to work long hours and be able to have patience to investigate cash shortage issues. This job requires you to work early house and late hours depending on your shift. An accounting clerk verifies accuracy within documents and records. They Update and maintain accounting journals, ledgers and other records specifying financial business transactions (disbursements, expense vouchers, receipts, accounts payable). They also enter data into computer system using well-defined computer programs. An accounting clerk is required to have at least three years of cash dealings experience. They average out at making $30,000 annually. On the other hand, a cashier is responsible for handling all cash transaction within...
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...Text Version A Handbook for Measuring Employee Performance ALIGNING EMPLOYEE PERFORMANCE PLANS WITH ORGANIZATIONAL GOALS Workforce Compensation and Performance Service Executive Resources and Employee Development ■ Performance Management Implementation ■ September 2011 table of contents FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 contents CHAPTER 1 PERFORMANCE MANAGEMENT: BACKGROUND AND CONTEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Employee Performance Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CHAPTER 2 DISTINGUISHING ACTIVITIES FROM ACCOMPLISHMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 The Beekeepers and Their Bees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using Balanced Measures ................................................. Categories of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 18 CHAPTER 3 DEVELOPING EMPLOYEE PERFORMANCE PLANS . . . . . . . . . . . . . . . . . . . . 20 Step 1: Look at the Overall Picture ....................................... Step 2: Determine Work Unit Accomplishments . . . . . . . . . . . . . . . . ....
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...Employee Performance Management is a process for establishing a shared workforceunderstanding about what is to be achieved at an organisation level. It is about aligning the organisational objectives with the employees' agreed measures, skills, competency requirements, development plans and the delivery of results. The emphasis is on improvement, learning and development in order to achieve the overall business strategy and to create a high performance workforce. How Annual Appraisals are Different But Part of Performance Management Most organisations have some type of employee appraisal system, and many are experiencing the shortcomings of manual staff evaluation systems. When discussing workforceperformance the most commonly asked question is "How does Performance Management differ from performance appraisals or staff reviews"? Performance Management is used to ensure that employees' activities and outcomes are congruent with the organisation's objectives and entails specifying those activities and outcomes that will result in the firm successfully implementing the strategy (Noe et al. 2000, p.55). An effective Performance Management process establishes the groundwork for excellence by: * Linking individual employee objectives with the organisation's mission and strategic plans. The employee has a clear concept on how they contribute to the achievement the overall business objective, * Focusing on setting clear performance objectives and expectations through the use...
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...Running head: SUSTAINING EMPLOYEE PERFORMANCE PAPER Sustaining Employee Performance Paper Alejandro Zatarain, Jamie Lewandoski, George Hull SEC/300 March 28, 2016 Chris Bingham In this paper we will be discussing two positions of the Elias Group Organization. The two positions that we will discuss would be the Director of Technical Services and the Director of Administration and HR. We will describing the functions of performance management, suggest two jobs evaluations, compare possible compensations for this two positions and also we will be explaining the importance of providing employee benefit plans to the employees working in this two chosen positions. The two jobs that we as a team have identified for the Elias Group Organization is the Director of Technical Services and the Director of Administration and HR. The Director of Technical Services is in charge of three managers, which are the manager of web services, the manager of information res. and the manager of desktop services. The other position, which is the Director of Administration and HR in this position, they answer to the president of the company and which they answer to the board of directors. In this position the Director of administration and HR is involved with the legal counsel since they have to deal with Human Resources department and administration. The general function of performance management is to promote and improve employee effectiveness. It is a continuous process where managers...
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...MONITORING EMPLOYEE PERFORMANCE AT PROSHORE An individual term paper JUNE 27, 2016 KATHMANDU UNIVERSITY SCHOOL OF MANAGEMENT Submitted by Prarambha Dahal, 15306 Table of contents Introduction ................................................................................................................................................... 2 Conceptual review ........................................................................................................................................ 2 Application perspective ................................................................................................................................ 4 Key issues and their implications.................................................................................................................. 5 Recommendations for improvement in practices.......................................................................................... 6 References ..................................................................................................................................................... 8 Introduction Monitoring employee performance is one of the toughest challenges in management without appearing too intrusive, authoritative or controlling. However, it is a key component in improving performance. As an important component of employee performance management, monitoring has become an integral practice in well-managed private enterprises. While most reports on employee and organizational...
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...Pay for Performance: It’s Effect on Employee Motivation Name Course Title Professor’s Name Date Pay for Performance: The Effect on Employee Motivation Managers are continuously looking for ways to motivate their employees. Many methods have been tried and many methods have failed. Consequentially, human resource professionals and managers continue to work to develop effective performance management systems which serve to motivate employees, with an end result of improved morale and increased productivity. Designing an effective performance management program, combined with the appropriate compensation methods, can serve as tools to inspire and motivate employees to improve and/or maintain the highest levels of performance. Compensation administrators are encouraging the use of pay-for-performance plans to meet this goal. Pay-for-performance plans motivate employees to be productive and perform at higher levels by linking their pay directly to their pay. The idea behind pay-for-performance plans is that money serves to motivate employees to perform. Maslow’s theory of motivation “suggests that employee needs are arranged in priority order such that lower-order needs must be satisfied before higher-order needs become motivating” (Leonard, 2010, p. 121) with the lowest level of needs being basic biological needs and the highest level being self-fulfillment. When an individual is on the lower levels of the spectrum and trying to fulfill his/her basic...
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...How is communication up and down the ranks of a police organization different from the corporate world? How is it the same? Why is law enforcement structure and organization so much different from the business world? Is this the best way to do this? In corporate American, leadership and management mean being an example to others and guiding the individuals you supervise to be better employees of your organization. A good leader would know how to use their team of people in an organization to make the organization better, to bring new ideas and way of doing things to the open, and creating new leaders for the future. This is often where the police subculture is so very different. Not only do the agencies promote within more than any corporate organization, but once an officer is in a leadership role they typically make independent decisions of the officers they supervise. This creates a lot of tension in police agencies and can sometimes make the officers ineffective in their jobs. In a doctorial paper by a police supervisor, John Serier II, through extensive interviews of several line officers and supervisors, he found that the primary trait mentioned by line officers of a good supervisor was that they felt that their supervisor cared about them and not just the organization itself. Serier noted that a healthy police department was ready and able to deal with the communities needs with the interruption of discontent within the department. Police organizations often see...
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...organizations embrace performance management processes that enable employees to become their greatest asset. When managers function as performance coaches, they become trainers, confronters, mentors, and counselors, providing positive feedback and reinforcement to improve skills and competencies that ultimately enhance overall employee performance. Performance management functions as an integral part of a comprehensive development strategy, although too few organizations subscribe to this philosophy (Gilley & Maycunich 2000). . Hence, the business world overflows with mediocre, stagnant, or failing organizations that stubbornly or ignorantly overlook their employees' potential. We believe that well-designed and well-executed performance management provides an excellent vehicle for promoting continuous employee and organizational growth and development (Gilley & Maycunich 2000). Developmental leaders rely on performance-oriented principles to help their organizations achieve the business results needed and to improve employee performance and productivity through continuous growth and development. These three principles performance partnership, organizational performance improvement, and effective communication provide a foundation for excellence by allowing leaders to communicate their expectations in a clear, motivating, and inspirational manner. Developmental leaders possess effective communication skills that enhance their ability to deliver performance feedback, conduct...
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...Sustaining Employee Performance HRM300 November 5, 2012 Don Henry Introduction Riordan Manufacturing has many important job positions within the organization, but the two most important are the Human Resource Manager and the actual manager of Riordan Manufacturing. These two positions are critical for Riordan because they keep the organization running smoothly without issues arising. The HR manager and the manager for Riordan have to communicate among one another to ensure that feedback is given to all employees after their annual performance reviews. Last the compensation and benefit packages should be laid out in detail so that employees understand what they are being compensated for. Performance Management Systems Organizations create performance management systems to monitor employee’s strengths and weaknesses in the work environment. Improving productivity is the primary purpose for organizations creating performance management systems (What are the Functions of Performance Management Systems, 2012). Successful organizations are always seeking improvement and development through successful plans that will optimize an organizations future. Management responsibility is to motivate his or her team members to reach the ultimate productivity goals of one’s organization. Performance management systems ensure that employees fully understand specific work tasks and can also perform these in pressure situations. Employee growth also is a component of performance management...
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...[pic] Master of Business Administration (MBA) An analysis of the Effects of Rewards and Compensation on Employees’ Motivation and Performance Dissertation submitted in fulfillment of the requirements to the University of Wales for the award of the Degree Of Master of Business Administration (MBA) April 2012 DECLARATION This work has not previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. |Signed | |(Candidate) | |Date | | | STATEMENT 1 This thesis is the result of my own investigations, except where otherwise stated. The correction services have been used, the extent and nature of the correction is clearly marked in a footnote(s). Other sources are acknowledged by footnotes giving explicit references. A bibliography is appended. |Signed | |(Candidate) | |Date | | | STATEMENT 2 I hereby give consent for my thesis, if accepted, to be available for photocopying and for inter-library loan, and for the title and summary to be made available to outside organizations...
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...PHASE 5 IP – MANAGING EMPLOYEE PERFORMANCE HRM315-1301B-09 Managing Employee Performance The company that I chose to do my project on is TacoBell. I choose this company since I work for them. I figured it would be easier to do a project on a company that I currently work for. I would be able to talk to the HR department, more importantly the head of the HR department, Sharon Smith. When I talked to her last week, she had been working for this company for 15 years. She told me that she started out as a Team Member, then made her way to the restaurant General Manager, then to the Regional Manager and finally to the head of the HR department. She told me that working at Taco Bell have been the best job she has ever had! She wishes she could have started out working here when she was 16. (She started when she was in her late 20s). There are many different jobs available at the Taco Bell Company. You could start at the bottom being a Team Member or if you are lucky, you could get into the main office in Irvine, California where you could be anything from the Finance Department to the Marketing Department of the company. The different positions I choose to do my research on are the Crew Member, Information Technology Department, and the Marketing Department. When I researched the Team Member position, this was the easiest one to find information about. I started as a Team Member. When I first got my position as a Team Member, I filled out the application on-line...
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...The customer care of CTS Unit: Customer care Group Award: The Financial Service SCN: 135667390 Candidate’s Name: Ru Jun Wei HND Centre XianDa College of Economics and Humanities Shanghai International Studies University Supervisor: Geoffery Date: 23/4/2014 Table of Content Introduction 3 Introduction of the China Travel Service company: 3 History: 3 Today: 3 Future: 3 The reason to choose the CTS 4 The suitability of standards for customer care which have been set by the organization. 4 The mission statement 4 Analyze 4 Comment the standard set by company 5 To employees 5 To customers 5 Comment 5 Compare with the international aviation industry standard. 5 To employees 6 To customers 6 Compare with this company 7 The effectiveness and efficiency of China Travel Service` s customer care strategy. 8 The human resource department 8 The financial department 8 Comment: 8 Suggestions 9 1. Improve the customer care efficiency. 9 2. Improve the customer aftercare. 9 Reference 10 Introduction This report is to present about the customer care of China Travel Service, and in this report will introduce the details of China Travel Service and its customer care, and some suggestions...
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...Global Advanced Research Journal of Management and Business Studies Vol. 1(4) pp. 126-133, May, 2012 Available online http://garj.org/garjmbs/index.htm Copyright © 2012 Global Advanced Research Journals Full Length Research Paper Impact of Motivation on the working performance of employees- A case study of Pakistan. Akbar Ali1, Maira Abrar2 , Jahanzaib Haider 1 Bahaudin Zakariya University, Multan, Sub-Campus, Dera Ghazi Khan, Pakistan. Tel: 92-331-7304678, 2 3 Bahaudin Zakariya University, Multan, Sub-Campus, Dera Ghazi Khan, Pakistan. Bahaudin Zakariya University, Multan, Sub-Campus, Dera Ghazi Khan, Pakistan. Tel: 92-331-3312626, Accepted 10 April, 2012 Motives are key to human behavior. It plays an important role in performance and other activities and as such the manager should know what motivation is and how subordinates can are motivated towards performance. This study investigates the role of motivation on employees’ performance as the history of explaining human or animal behavior is not new.” why did one do what one did “had been the subject of working even in the past, some human behavior was explained as an outcome of demos impedance and this explanation was unscientific. Efforts were also made to determine principles which could explain human behavior. McDougall emphasized that man’s social behavior can be explained in terms of instincts which was later on criticized. Freud used “unconscious metal process” to explain behavior especially...
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