...term ‘Satisfaction’ imply to an employee? It implies nothing else than the feeling of either being contended or non-contended on using a product. Employee Satisfaction is a prerequisite for the customer satisfaction. Enhanced employee satisfaction leads to higher level of employee retention. A stable and committed workforce ensures successful knowledge transfer, sharing, and creation --- a key to continuous improvement, innovation, and knowledge-based total customer satisfaction. When companies are committed with providing high quality products and services; when companies set high work standards for their employees; and when employees are empowered through training and development, provided with knowledge and information, permitted to make mistakes without punishment, and trusted; they will experience an increase in their level of satisfaction at work. This level of satisfaction can be enhanced further if teamwork and visionary leadership are introduced. Continuous improvement comes from the efforts of the empowered employees motivated by visionary leadership. This is supported by the findings that empowerment and visionary leadership both have significant correlation with employee satisfaction. Teamwork is also supported by the findings. In addition, the study found significant correlation between employee satisfaction and employee’s intention to leave. The success of a corporation depends very much on customer satisfaction. A...
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...INTRODUCTION Employee Satisfaction can be defined as how an employee is happy at his work place which can be shown by his loyalty and commitment towards the organization. Job satisfaction is about the feeling of the nature of the job. Employee Satisfaction is very important in an organization because it is what productivity depends on. An organization with more satisfied employees tends to be more effective (Robbins & Judge, 2007). Another major impact that job satisfaction can have is worker’s commitment to the organization and its culture. Customer satisfaction can be defined as how a customer is happy or agrees to purchase the product and services again, shown by his loyalty and commitment towards the product and services offered by the organization. Customer satisfaction is a mental state which results from the customer’s comparison of a) expectations prior to a purchase with b) performance perceptions after a purchase. It has been argued that behavior of satisfied employees plays an important role in shaping customers' perceptions of business interactions (Spiro and Weitz, 1990). This phenomenon may occur as satisfied employees are more apt to be friendly, enthusiastic, attentive, and empathetic toward customers (Beatty et al., 1996; Rafaeli, 1993). According to the concept of partner effects, a person is in some way, verbally or nonverbally, influenced by the characteristics and behaviors displayed by his or her counterpart (Dolen et al., 2002). Additionally, the...
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...Report On Employee job satisfaction of Al-ArafahIslami Bank Limited Supervised By/ submitted To ……………………………………… Lecturer, department of Management Bangladesh University of Business & Technology (BUBT) Prepared By/ Submuitted By ………………. ID.No: ……………….. ………….. Intake, (Major in …………) Bangladesh University of Business & Technology (BUBT) Date of Submission: 19-05-2013 Letter of Transmittal 18thMay, 2013 To ………………………. Lecturer, The Department of Accounting Bangladesh University of Business & Administration (BUBT) Mirpur-2,Dhaka-1216. Subject: Submission of Internship Report on “Employee Job Satisfaction of Al-ArafahIslami Bank Limited.” Dear Sir, I am delighted to submit my report on “Employee Job Satisfaction of Al-ArafahIslamiBank Ltd” which has been prepared as a partial requirement of the internship program in Bangladesh University of Business & Technology (BUBT). This report highlights the observing of job satisfaction of the employee.I have tried my best to complete my internship program successfully. The whole experience of the internship program enabled me to get a feel of the real life situation. I believe that the knowledge I have gained and the effort contributed in preparing this report will be helpful in my coming life. I earnestly hope that this report will come up to your expectation and satisfaction. Sir, I would be grateful to you if you accept this report and give your assessment on it. Sincerely...
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...______________________________________________________________ UMI Microform 1464349 Copyright 2009 by ProQuest LLC All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code. _______________________________________________________________ ProQuest LLC 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, MI 48106-1346 ii TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES ABSTRACT CHAPTER 1. INTRODUCTION 1.1 Introduction 1.2 Purpose of the Study 1.3 Significance of the Study 1.4 Definition of Terms CHAPTER 2. LITERATURE REVIEW 2.1 Introduction 2.2 Non-commercial Foodservice Operation 2.3 Herzberg’s Two-Factor Theory of Motivation 2.4 Theories related to Motivation and Job Satisfaction 2.5 Factors Influencing Job Satisfaction 2.6 Measuring Job Satisfaction 2.7 Summary CHAPTER 3. METHODOLOGY 3.1 Study Sample 3.2...
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...Introduction Wal-Mart is a public multinational corporation that operates a chain of large discount stores and warehouse stores. Wal-Mart is the world’s largest private employer with over 2 million employees. Wal-Mart has over 8,500 stores in 15 countries, more than 4400 of them are in the United States. Wal-Mart operates their U.S. stores under many names including, Wal-Mart, Wal-Mart Supercenter, Sam’s Club, Neighborhood Market by Wal-Mart, Supermercado de Wal-Mart (in Hispanic neighborhoods) and Wal-Mart Express. Number of stores as of December 31, 2009 The first Wal-Mart was opened in Rogers Arkansas on July 2, 1962 by local business man Sam Walton. Walton had previously worked at J.C. Penny before becoming a franchise owner of a Ben Franklin. During his years at Ben Franklin, Walton discovered that the key to profits was dealing directly with the suppliers and passing the savings on to the customers through volume. Wal-Mart was incorporated as a public company 1970, with 38 stores in five states: Arkansas, Kansas, Louisiana, Missouri and Oklahoma. That same year the first distribution center was opened in Bentonville, Arkansas. Wal-Mart grew rapidly and by 1987 they had 1,198 stores. How did Wal-Mart become so successful? Many say it was because Sam Walton was “Cheap”. Not only did he demand rock bottom prices from suppliers, he required everyone on his staff to fly coach and share hotel rooms on business trips. Cost-cutting became an obsession at Wal-Mart...
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...professional knowledge in banking and all other different institutions, management of Leading University, Sylhet has assigned the internship program for the students. As a requirement for the Bachelor of Business Administration Degree, I was required to compete this internship program. Considering the fast pace of the banking industry today, I took the opportunity to do my internship in SIBL (Social Islami Bank Limited), Dorghagate, Ambarkhana, Sylhet. I started to work on a report titled “Analysis of Employee Satisfaction: A study on Social Islami Bank Limited.” after discussion and getting consent with my faculty supervisor Mohammad Awal Hossen, Senior Lecturer, Department of Business Administration. 1.1 Origin of the report This report is an outcome of my three months career at Social Islami Bank Limited, prepared as the partial requirement of BBA program of Department of Business Administration, Leading university sylhet. This report titled “Analysis of Employee Satisfaction: A study on Social Islami Bank Limited.” is prepared for fulfilling the requirement of internship of BBA program. I made this report by the combination of my theoretical as well as practical knowledge that I have experienced from my internship...
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...Employee productivity and job Satisfaction Research Project MSA 699 Sabrina Foster Central Michigan University Table of Contents Pages Number List of Tables List of Figures Chapter 1 Problem Definition 3 Chapter 2 Literature Review 6 Chapter 3 Research methodology 11 References 15 Appendix A Survey instructions 17 Survey/Interview Questions Chapter 1 Problem Definition Background Express is a fashion forward retail store with multiple locations worldwide. A unique fashion powerhouse selling both men and women clothing with over 30 years experience. (Express.com, 2014) “Express is not about a single point in time, but rather a spirit energy, and a belief that we can and will be the best retail fashion brand in the world” says Chairman and CEO Michael Weiss. (Express.com, 2014) Express associated with Limited brands, which are responsible for stores such as Bath and body works, Victoria’s Secret and The Limited. (Express.com, 2014) Leaving them with a rich brand history of success. The company has values they follow which have contributed to its success. These values are; do the right thing and do things right, begin and end with our customer in mind, passion with a purpose and performance matters. (Express.com, 2014) Employees working at Express are exceptional at creating a shopping experience similar to dining at a five star restaurant. From...
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...Job Satisfaction A suervey among employees of Agrani Bank Limited A report submitted to the Department of Business Administration, AIUB, in part-fulfillment of the requirements of the final term examination in Introduction to behavioral science Fall semester 2011-12 Prepared & submitted by Ghosh, Sanjoy Abstract Job satisfaction describes how content an individual is with his /her job. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation or aptitude, although it is clearly linked. Job design aims to enhance job satisfaction and performance, methods include job rotation, job enlargement, job enrichment and job re-engineering. This report studies on job satisfaction among employees of Agrani Bank limited. For this report we have taken many eight interviews by face-to-face (primary source of data) and we also collect our information from internet (secondary source of data). . Several limitation regarding job satisfaction and how employees react about job satisfaction and what they want for satisfying are also highlighted in this report. This report also provides information regarding salary, position, working condition, work environment and so on. The study experiments on a group of people concerning their job satisfaction. Acknowledgment First and foremost, we would like to thank to our course instructor of this Introduction to behavioral science course Lec. RAHMAN, RASHNA TASNEEM...
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...Build employee satisfaction in diversity management About This Research This following research represents the findings from Diversity Management and Employee Job Satisfaction Survey of employees. Overall employee survey was build job satisfaction, organization benefits and potential challenges. On the basis of management survey included role of managers and potential benefits. On the one hand when manager started their works, the first thing is make employee very clear their job goals, then they can focus on their personality skills. The purpose of this research is the employee job satisfaction survey can help company have high quality diversity management. The Diversity Management More and more company managing workforce use different tools and program, that’s make sure manager focus on the hygiene factors and motivators. Because of employees have different culture and social behaviors, depends on the different ethnic background and religions the employee have different organizational behaviors. Managers should be bringing people together into a cohesive, normal group and productive unit, managing diversity in the organization is very important for company. About diversity management, there are 5 steps to help managers to managing diversity in a workplace. Step 1: All of employee personnel policies are based on the employee performance. Make sure the tenure, ethnic background, religions and other category have positive influence for management policies. Managing...
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...e-ISSN: 2278-487X, p-ISSN:2319-7668, PP 29-35 www.iosrjournals.org Empirical study of Employee job Satisfaction Muhammad Rizwan 1, Waqas Mehmood Khan (Corresponding Author)2, Hafiz Muhammad Aqeel Tariq 3, Abdul Ghaffar 4, Malik Zubair Anjum5, Ehsan Ullah Bajwa 6 2 Lecturer, Department of Management Sciences – The Islamia University of Bahawalpur (Pakistan) , 3, 4, 5,6Student, Department of Management Sciences – The Islamia University of Bahawalpur (Pakistan) 1 Abstract: The main objective of this research report is to find the crucial problems, faced by the employees while working in organizations and find the ways how we make our employees loyal with their organization. The purpose of this research is to elaborate the key factors which are useful for the satisfaction of the employees i.e. workplace environment, reward and recognition, training and development and team work. These factors help to make the policies effective and through this effectiveness, efficiency takes place in the management process. This research paper is based on theoretical considerations, a model was proposed linking the employee job satisfaction (EJS) constructs. The survey was conducted in 2012 and covered 200 employees within the territory of Punjab in Pakistan. Through this survey we find a strong positive relationship between team work and all other factors.. Keywords: Employee job satisfaction, workplace environment, Reward and Recognition, Teamwork, Training and development I. ...
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...The Relationship Between Job Satisfaction and Employee Turnover Rate Introduction Adelphoi Village is a private, non- profit company that provide community based services to children and adolescents in the Pennsylvania, Delaware, Maryland and West Virginia area. Adelphoi Village provides programs and services that strive to guide each youth on a path that will provide meaning, purpose and value in his/her life. Founded in 1971, Adelphoi Village has expanded to serve over 800 youth in 60 different counties. Adelphoi Village conduct several different services which includes, group homes, foster/adoptive services, charter school, multisystemic therapy, education services, diagnostic, in-home services, specialized independent living, secure care, mental health programs and other services that overlap to form a complete continuum of care for children, youth, and families. One of the departments under Adelphoi Village’s umbrella is its Multisystemic Therapy (MST) program. The MST program provides intensive in- home family therapy to youth who are involved with Department of Juvenile Justice or Child Protective Services. The MST therapist strive to empower the parents with the skills and resources needed to become independent in addressing the difficulties that arise in raising adolescents, and to assist the youth in developing life-long coping skills. In the MST program families receive in home therapy 2 to 3 times a week for two hours each session. The therapist carries a...
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... TOPIC: employees satisfaction Introduction The employee satisfaction concept always forms part in the management framework, that is, even in the traditional approach of management, but, the clue is how the employee satisfaction concept has evolved from the traditional to our “modern” management system. This is the question instead. Employee satisfaction is the terminology used to describe whether employees are happy and contented in fulfilling their desires and needs at work. Many measures purported that employee satisfaction is a factor in employee motivation, employee goal achievement and so forth. Now, when we are alluding to traditional management, it is clear that we are in alignment with, first, scientific management brought out by Frederic Taylor who was the first or pioneer in structuring scientific principles in management, in fact his research was based upon ancient unstructured practice of management, for example times when big structures like pyramids in Egypt were build which requisite a management and organisational notions and there was the code of Hammurabi, thus this was the root of management or simply when management really was born. Secondly, management evolved in 1941 by a French industrialist, Henri Fayol, he brought the classical administration approach and elements like authority, division of labour, command, direction, order, esprit de corp and so forth. Now we grasp the definition of employee satisfaction and the aspect of...
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...MBA HR Project Employee Satisfaction 1. Certificate Formats - Title, project certificate, student declaration sample, Acknowledgement sample letter etc. 2. Executive Summary 3. Introduction 4. Research design 5. Analysis 6. Synopsis & conclusions 7. Key findings 8. Recommendations/suggestions 9. Bibliography and Questionnaire CHAPTER 1 INTRODUCTION Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations, the employee is dissatisfied and if it matches the expectations, the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however, more complicated then it appears. It is more important for any organization to offer high satisfaction, as it reflects high loyalty and it will not lead to switching over once a better offer comes in. 1.1 AIM OF STUDY: To carry out the study of the employee satisfaction at company and assess the employee satisfaction level in present competitive environment of Industry to help knowing and reading of the minds of the current generation professionals regarding their Company Culture, Compensation, Work atmosphere, Management support, Job satisfaction, performance appraisal and Career growth opportunities. 1.2 ...
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...Employee satisfaction and engagement City College Employee satisfaction and engagement Introduction “The game of basketball has been everything to me. My place of refuge, place I've always gone where I needed comfort and peace. It's been the site of intense pain and the most intense feelings of joy and satisfaction. It's a relationship that has evolved over time, given me the greatest respect and love for the game.” Michael Jordan The most important asset of an organization is not the building, the equipment, the offices around the world, nor the beautiful desk on the presidential office. The most important asset in any organization is the EMPLOYEE base. The employees are tangible assets that organizations need to invest time and money in because without them the organization does not go anywhere. In order to appreciate the most important asset the organization has to meet two important requirements, employee satisfaction and engagement. When I talk about satisfaction I mean the fulfillment of employee’s wishes, expectations, and personal needs. The engagement portion occurs when the employee is fully involved in, and enthusiastic about, his or her work. But how can the organization achieve these important goals? They need to transform the organization from a place of dissatisfaction and disengagement into a place of opportunity whereby the employee feels there is peace, comfort, joy and long-lasting relationships. A leader of an organization...
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... Monica Lomax Strayer University HRM 530-Dr. Barrett November 28, 2011 Employee satisfaction has a huge impact on the employee turnover rate in any company. The correlation between the two is obvious. If employees are satisfied with their job, the turnover rate will be lower than that of a company with unhappy employees. Malik, a new manager to a company, witnessed how an unsatisfied employee could be a potential loss of an asset. On Malik’s first day at his new job he was approached by one his new employees who was in distress. She came to him expressing how exhausted and frustrated she was with her job and that she planned to quit soon, despite being one of the organizations top performing employees. The employee told Malik that the workload was inconsistent. Ultimately, the employee felt overworked and the organizations shows a lack of challenge and skill enhancement for the employees. (Stewart & Brown, p.394) The concerns of this employee are the concerns of many employees from companies and organizations world wide. Employee satisfaction is the terminology used to describe whether employees are happy and are fulfilling their desires and needs at work. Factors contributing to employee satisfaction include treating employees with respect, providing regular employee recognition, empowering employees, offering above industry-average benefits and compensation, providing employee perks and company activities, and positive management within a success framework...
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