...Option 1: Web Conferencing Programs Research Memo MEMORADUM Date: August 19, 2013 To: John Doe, Manager From: , Research Department Subject: Web Conferencing Programs Research In this memo you will find the research on three different web conferencing programs; Fuze Box, Infinite Conferencing, and Cisco WebEx. These points summarize my findings. 1. Performance of the programs Fuze Box | * Screen the conference in HD * APP and Desktop screen sharing * Simple to collaborate at any time on any device * Works with iPhones to tablets, Macs to PCs, * Androids to iPhones and PCs to Macs * Cloud storage and VoIP Audio | Infinite Conferencing | * Share the entire desktop with Web meeting participants * Get instant feedback of the meetings * VoIP Audio and private and public chat * With one click transfer files to all participants * Video web conferencing for everyone * 24/7 phone support when needed | Cisco WebEx | * Share all applications and documents * VoIP Audio * Users are managed * Video in HD * Option for corporate licensing * 24/7 live support | During my research on the three web conferencing programs I found that they all would benefit our company in different ways. 2. The Cost of each program Fuze Box | * Free 14 day trial * From $17-$69 a mouth depending on the plan you choose * $17 plan allow 12 participants, 1 GB of Storage and unlimited VoIP audio * $69 plan allow 100 plus participants...
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...University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication |Purpose in the workplace |Technical or expository |Why the classification was chosen | |method | |writing | | |E-mail |In contrast, much of today’s written communication in|Expository |Expository writing is to explain describe or to| | |the workplace is accomplished through e-mail | |inform | | |messages. Therefore, a good e-mail message should fit| | | | |in the box, letting the reader see the entire content| | | | |at one glance. It should be limited to about 20 lines| | | | |of text. | ...
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...Course Design Guide College of Information Systems & Technology ENG/221 Version 5 Technical Writing Fundamentals Copyright © 2012, 2011, 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing e-mails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2010). Technical communication in the twenty-first century (2nd ed.). Upper Saddle River, NJ: Prentice Hall. Gerson, S. J., & Gerson, S. M. (2012). Technical communication: Process and product (7th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic...
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...Course Syllabus SCBSIT0810 Technical Writing Fundamentals: ENG 221 Course Start Date: 03/08/2011 Course End Date: 04/05/2011 Campus/Learning Center: Schaumburg Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright ©2009 by University of Phoenix. All rights reserved. University of Phoenix© is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft©, Windows©, and Windows NT© are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix© editorial standards and practices. Facilitator Information Susan Smillie smillies@email.phoenix.edu (University of Phoenix) srsmillie@yahoo.com (Personal) 630-833-5758 (CST) Facilitator Availability I will be available in...
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...User Manual Critique ENG221 As our society grows more into a consumer based culture we are bombarded with new products every year and innovations in technology that can enrich our lives. However, with new products and new technology there is a need to learn how to use the new product. User manuals are an invaluable source of knowledge on how to use any product but some are better than others. A good user manual should be judged on its readability (not having huge blocks of text, complicated words etc.), it’s ability to be navigated easily, good use of visual aids and diagrams, rationally structured (simple ideas to complicated concepts) and to contain quality information. The guide I chose to examine is the user manual for the Samsung Galaxy S4 mobile phone. This user manual is very good and meets most, if not all, of the criteria to be an exceptional example of what a good user manual should be. The manual is structured in a very reasonable way. It starts off as if you had just purchased the phone and are setting it up for the first time. What the buttons do, how to install new items like a sim card, memory or battery. It then transitions into how to care for the phone, charge it, turn it on and off etc. It contains a comprehensive list of symbols that may appear on your phone and what they mean. Then it goes into how to use the more advanced features of the phone. So the manuals structure is very easy to use and follows a logical progression. The manual provides...
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...ENG University of Phoenix Material Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen | | | |writing | | |E-mail |E-mail is used in the |Expository writing |Expository writing involves writing “a | | |workplace as a way to | |well-written exposition” concentrating “on| | |increase efficiency and | |its topic and listing events in | | |profit. This is made | |chronological order,” using words such as | | |possible by allowing | |first, next, last and finally. | | |users to perform | | | | |multiple tasks such as | | | | ...
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...to: John Doe manager from: Jim Doe subject: Teleconference software comparison and review date: August 16, 2011 Web Confrence Software review and comparison Per your request I have reviewed several teleconference software options that would allow us the flexibility of holding our mandatory weekly status meetings from our home office offering rather than travelling to a meeting or using a telephone to communicate only verbally. In review of the software, several factors were taken into consideration, this being: 1. Software expense 2. Support availability 3. Functionality 4. Performance 5. Ergonomics 6. User review There are 3 major software vendors offering a very affordable solution for our needs at each site. With each site purchasing and using the same software, compatibility will not be an issue. Each of the pieces of software selected will offer the ability to record the meetings, allow a presenter mode that will allow individuals to control and lead sessions by having the ability to mute and offer public and private chat and allow enough connections to accommodate a meeting of the whole company if necessary. The table below contains the software name, cost and website to review and reference each product. Infinite Conferencing | $35.00 Per Site | http://www.infiniteconferencing.net/index.php | InterCall | $42.00 Per Site | http://www.intercall.com/ | Netviewer | $59.00 Per Site | http://www.netviewer.com/en/ | The 3 software...
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...User Manual Critique Week 4 Assignment Gregorio Cisneros ENG/221 07/17/2014 Joseph Aguirre The following review and critique will be on the Keurig, Inc., Keurig® K-Cup™ K70/K75 Platinum Brewer Owner’s Manual. The document is available online via the following website link: http://www.keurig.com/~/media/Files/Keurig Brewer Manuals/2013 Use and Care Guides/Platinum Use Care Guide.ashx This review will cover the purpose and function of the manual, format and design, manual usability, the uses of written communication and appropriate usage of visual and technical elements. This critique will demonstrate how this manual is both concise and effective manual. Purpose and Function The purpose of the manual is clear to the reader as to help product owners know how to setup the unit, use the device correctly. The manual also informs readers of the device controls and features, how to clean and maintain the device, knowledge of troubleshooting topics and solutions, and informing the end user of warranty specifications. The fundamental function is to educate the consumer how the Keurig product works and provide additional available support content pertaining to the device. Format and Design The manual format is both pre-printed physical copy or available online for viewing and downloading. The document dimensions are smaller than 8.5 in. x 11 in. letter size. The manuals custom size of 8.5 in. x 5.5 in. size makes it compact and economical. The cover is a 4-color process scheme...
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...| University Library User Manual | Prepared by Team A | | Christine Polatis, Tchangwe Nchumuluh, Bryan Thomas, Emily Glasser, William Cross, | 1/21/2013 | | University Library User Manual Contents Online Access to Course Textbooks 5 My Papers 7 Grammar and Plagiarism Review: 7 River point Writer: 7 Grammar and Writing Guides 7 Element K Tutorials 8 Websites for Aid 9 Center for Mathematics Excellence 9 Step-By-Step Math Review 9 ALEKS Running Start - Practice 10 Building Math Confidence 12 Student Labs 13 Learning Team Toolkit 15 Useful Links 21 Submit a Paper for Review 21 WritePoint® 21 CWE Review 21 Plagiarism Checker 22 Reference and Citation Generator 22 APA Information 23 Sample Paper 24 Reference and Citation Examples 24 Reference and Citation Generator 24 APA Style Blog 24 Title Page Template 24 Riverpoint Writer 24 Grammar and Writing Guides 25 Student Resources Guide 25 o Math Resources 25 o Writing Resources 25 o Formatting and Writing Guidelines 25 o Technical Services 25 o Student Workshops and Labs 25 o University Library 26 o Learning Teams 26 o Critical Thinking 26 o University Disability Services 26 o Career Services 26 o University Perks 26 References 27 Library. (2013). Retrieved from https://portal.phoenix.edu/library.html 27 Online Access to Course Textbooks The University of Phoenix provides access to course materials and textbooks online...
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...LEARNING TEAM CHARTER – TEAM “C” |Course Title |Technical Writing Fundamentals-ENG 221 | | | | | | | | | | | Team Members/Contact Information |Name | |Phone | |Time zone and | |Email | | | | | |Availability During the Week | | | |John Rupert | |N/A | |Work Schedule varies, so my availability changes | |johnrupert01@email.phoenix.edu | | | | | |constantly. PST | | | |Larry Aikens | |702-843-4558 | |Saturday- Wednesday afer 3pm pst. Thursday Friday | |gerbteflon@yahoo.com | | | | | |all day | | | |Michael Sylvester | |214-883-2782 | |CST after 6pm ...
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...Memorandum Date: March 5, 2012 To: Management From: Subject: Web Conferencing Programs The purpose of this memo is to inform you of the about the different web conferencing programs available to our company. Web conferencing is a great tool we can use to have those weekly status meetings. We will be able to bring our offsite teams on board and connect with them at any time. These programs will potentially save time and money while bringing the department together. I have researched 5 of the best companies and found that though they are similar in services you can see some differences if you if you look for key points. The five programs I choose were Cisco WebEx, Fuze Meeting, GoToMeeting, Infinite Conferencing and InterCall. As shown below (table 1) most common features are shared by all but Fuze Meeting did not have the capacity to use VOI P or have video or webcam features and CISCO WebEx was not capable of recording the meetings. While GoToMeeting and Infinite Conferencing have all the features the max number of attendees either exceeded or did not meet our business needs. This is the reason I choose InterCall. This program has a total of 124 number of max attendees. We can definitely expand with this program and secure a smart web conferencing tool for future use. Table 1 Web Conferencing Services Video and Webcam Feature Security Features Help & Support Ease of Use Max No. of Attendees Record Meetings VOIP Cisco WebEx Yes Yes Yes Yes 25 No Yes ...
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...Week 3 Team C Outline University of Phoenix New Classroom User Manual Title page Legals page (developed in Week 2) Table of contents 1. Introduction and the Purpose of this Manual (Kristina) 1.1 1.2 1.3 2. Learning Teams (Travis) 2.1 2.2 2.3 3. Navigating Through Specifics (Jettyon) 3.1 3.2 3.3 4. Class Home Page (Shametra) 4.1 4.2 4.3 5. Working with Weekly Assignments – The Week X Tab (Terri) 5.1 Overview of Week X Page 5.2 Explain each section 5.2.a Tasks 5.2.b Objectives/Competencies 5.2.c Learning Activities 5.2.d Assignments 5.2.e Discussions 5.3 Locating and launching reading material 5.3.a Searching for specific words or phrases 5.4 Assignments 5.4.a How to organize assignments 5.4.b How to upload and submit assignments 5.4.c How to delete assignments after submitting 5.4.d How to certify an assignment's originality 5.5 Reviewing Graded Assignments 6. Full Syllabus Tab (Tiffany) 6.1 All weeks 6.1.a A glance at the work for each week 6.1.b Access to all of the week’s links 6.2 What to do as each week is completed 6.2.a How to handle so much information on one page 6.3 Overview 6.3.a Not a substitute for all tabs 6.3.b See all current progress 6.4.c See future expectations 7. Participating in Discussions (Travis) 7.1 7.2 7.3 8. Instructor Announcements...
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...Web-Based User Manuals Shawn Craig ENG221 November 2, 2011 Dr. Yvette Irizarry Web-Based User Manuals Web-based user manuals are becoming more popular as manufacturers find it more cost effective to put their products manuals on the Internet. Printed manuals will still be available with the products but only provide essential information. Web-based user manuals provide in-depth information and include better visuals of the product. Many of the web-based manuals also offer interactivity, allowing the consumer to understand the product better. According to (Gerson & Gerson, n.d.) the techniques used for developing an effective, interactive, and web-based user manual are similar to writing a paper manual. Audience recognition, development, conciseness, consistency, ease of use, and document design are part of the process. The differences interactive web-based manuals must include are better visuals, interactivity, and more information. Adding product pictures in place of drawings gives the manual an improved look. Adding clickable tabs and links helps the user navigate the manual more efficiently. Online user manuals can also provide the consumer with more information about the product than a paper manual. Many products are too small, and the packaging may not provide enough room for an effective user manual. By providing a user manual online, all important information can be addressed without the constraint of space. These differences add to...
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...Option 2: Memo Evaluation By Lynda Jenkins ENG221 Option 2: Memo Evaluation The memo I will be evaluating is one from my place of work. The company is called Gamwell Technologies Inc. It was in regards to a program call Auto task that we were going to start using online and our boss just explains how to use it and our logins. The tone of this memo is very direct and straight forward. He always gets straight to the point in any subject, because if he doesn’t the guys will be asking a lot of questions. I think the writing style would be technical because he is explaining how to get to the site, what we use to log in and if a link on how to use the site. We cannot do anything else besides what is written or we would not be in the right site. So I think it is technical writing because in the memo he includes the user guide and the process on how to get to and onto the site. And of course at the end lets us know there is going to be a company meeting on this and wants us to write down any questions we might have after going onto the site. I thought it was straight forward and to the point I would not change anything about this memo. Even though I know that maybe he could have gone into more detail with the site and explained what its purpose was for the company instead of us logging on and finding out ourselves. Basically we were going to switch our ticketing system to this site, but we never did in the end. We all had the meeting and it was going...
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...Week 2 Assignment: Memorandum Evaluation ENG221 5 March 2015 After reviewing the memorandum, sent by Mr. McCauley, I was baffled. The acronym, “HR”, in the memorandum heading, was not clarified. After reading the second paragraph, it was assumed that it meant “Human Resources”. The acronym, “COO”, was also not explained, for I could only assume that it meant “Chief Operations Officer”, and was not referring to Mr. McCauley’s state of sanity. In the message body, though the memorandum is responding to the Service Request RM004, the service request, even if briefly, was not explained. The disparate tools used were not explained in how they were different, nor did it reveal who used them. The second paragraph, beginning with, “I look forward to moving…,” should have been the last paragraph in concluding the memorandum. The jargon “state-of-the-art” would not be a proper description, in a professional memorandum, of the technology being integrated. A good replacement word, for that phrase, would have been, “advanced”. In the third paragraph of the memorandum body, the tone appears demanding and, within the first sentence, threatening. Though a project plan may be a requirement, it could have been stated in a different format. I would have written the following: “In order for the funding of the integration project can be allocated, a detailed written report will be required containing the following: a list of all the tasks, resources, schedule, and budget requirements. This...
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