Premium Essay

Engagement Marketing

In:

Submitted By amjad78
Words 1547
Pages 7
Marketing
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
We can also say that marketing is The management process through which goods and services move from concept to the customer. It includes the coordination of four elements called the 4 P's of marketing:
(1) identification, selection and development of a product,
(2) determination of its price,
(3) selection of a distribution channel to reach the customer's place, and
(4) development and implementation of a promotional strategy.

Engagement marketing
Engagement marketing, sometimes called "experiential marketing," "event marketing," "on-ground marketing," "live marketing," or "participation marketing," is a marketing strategy that directly engages consumers and invites and encourages consumers to participate in the evolution of a brand. Rather than looking at consumers as passive receivers of messages, engagement marketers believe that consumers should be actively involved in the production and co-creation of marketing programs, developing a relationship with the brand.
Consumer Engagement is when a brand and a consumer connect. According to Brad Nierenberg, experiential marketing is the live, one-on-one interactions that allow consumers to create connections with brands. Consumers will continue to seek and demand one-on-one, shareable interaction with a brand.
Keith Ferrazzi wrote in 2009 that we were moving out of the Information Age and into what he termed the Relationship Age. "Emotion, empathy, and cooperation are critical to success," he wrote, "at a time when technology and human interaction are intersecting in new ways. Trust and conversation are crucial in this new economy."
Ultimately, engagement marketing attempts to connect more strongly

Similar Documents

Premium Essay

Case Study

...(A): Leveraging Facebook for Marketing Research Instructions: 1. Please read the case located at the end of the chapter. 2. Please click on the link above and watch the video. 3. Answer the following questions: Questions: 1. What are the advantages and disadvantages for the Carmex marketing team in collecting data to narrow the flavor choices from three to two using (a) an online survey of a cross-section of Internet households or (b) an online survey of Carmex Facebook likers? a. Some advantages of an online survey of a cross section of Internet households are lower costs, instant results, instant updates, and better responses. Some disadvantages is that not all households have Internet access, if the survey is sent via email, it may be considered junk mail. Also, some people just fill out the surveys to get the promotional offer and will just fill out anything. b. Facebook: Since it is social media, people get on there for other reasons. Irrespective survey outcome, customer, base in retained. The people that fill out the facebook surveys actually know the products, they aren’t just completing for the free stuff, and the information doesn’t get lost in spam emails. Some disadvantages of surveys are the broad consumer base risk. There are no new consumers as part of the survey. 2 (a) On a Facebook brand page, what are “engagement” and “likes” really measuring? (b) For Carmex, which is more important and why? a. On Facebook, “engagement” shows how active the audience...

Words: 437 - Pages: 2

Free Essay

Case

...Traackr Influencer Marketing Platform ASOS Case Study: Build a Successful, Scalable, and Sustainable Brand Advocacy Program How did a leading global brand inspire organic advocacy among their most ardent customers with lean marketing practices? What business challenge did Asos face? ASOS is a leading online fashion retailer and premier fashion destination for millennials across the globe. Generating $1.35M in revenue, sales growth is + 40% year-over-year and marketing spend remains steady at 5% of sales cost. Since the company’s founding in 2000, social engagement has been core to their brand strategy. Through consistent content marketing and social media efforts, ASOS has developed an emotional connection and earned credibility among twenty-something fashion lovers around the world. ASOS’s objective was to expand social engagement among their most social fans. The challenge was to inspire authentic, positive social mentions, sustainable advocacy, and drive web traffic through the voice of the brand’s fans. “” Using Traackr meant easy discovery of our biggest fans and influencers, and the information to personalise our conversations with all of them. As a ‘customer-obsessed’ marketing team, that was hugely valuable to us. —Hannah Craik, ASOS Head of Social Media Overview ASOS a leading online fashion retailer and global fashion destination for twenty-somethings wanted to cultivate advocacy and grow positive brand mentions among...

Words: 1086 - Pages: 5

Free Essay

Customer Engagement Co-Operative Food

...Customer Engagement at The Co-operative Food Customer Engagement is going beyond exceptional service and is about delivering more personalized experiences based on authentic relationships with customers. The more the store owner knows about the customer, the more personalized the customer experience will be. This, in turn, leads to repeat sales and having potential loyal customers. Co-operative Food sees new technology as a main factor of improving customer engagement and they put emphasis on consumers to make more ethical choices. Sustaining engaging relationships with hundreds or potentially thousands of customers is an impossible task for Co-operative Food. This is why they focus on engaging marketing efforts with their top customers as defined by repeat sales and word-of-mouth referrals. They use online tools to help them manage all of this information. Co-operative Food want to cultivate stronger relationships with those top customers by providing insider deals and other perks not offered to their larger customer base. social media is an established platform for building good customer relationships. They can effectively engage with their customers both online and offline and comes down to: A passion for their business that comes through in the way they interact with customers, talk about their products and services, and freely share their expertise. Sincere interest in helping customers make the right purchasing decisions based on their particular needs. Enthusiasm...

Words: 697 - Pages: 3

Free Essay

Doc, Pdf

...Acorn What is it? A Classification of Residential Neighbourhoods (Acorn) is developed by CACI in London It is the only geodemographic tool currently available that is built using current year data rather than 2011 Census information. Acorn helps to analyse and understand consumers in order to increase engagement with customers and service users to deliver strategies across all channels. Acorn segments all 1.9 million UK postcodes into 6 categories, 18 groups and 62 types. Who uses it? Marketing departments Entrepreneurs Innovation team in business What are the benefits? * You can learn more about your customers' behaviour and identify prospects that most resemble your target customers by adding Acorn codes to a customer database. An understanding of the characteristics of people can also be used to drive effective customer communication strategies. * By assessing the Acorn profile of an area, you can define local demand for products and services and compare it to any other part of the country. What are the disadvantages? It’s expensive. Mosaic What is it? Mosaic UK is Experian's system for classification of UK households. It is one of a number of commercially available geodemographic segmentation systems, applying the principles of geodemographic to consumer household and individual data collated from a number of governmental and commercial sources. It gives you the intelligence you need to reach the right people with the right message at...

Words: 291 - Pages: 2

Free Essay

Carmex

...1. What are the advantages and disadvantages for the Carmex marketing team in collecting data to narrow the flavor choices from three to two using (a) an online survey of a cross-section of Internet households or (b) an online survey of Carmex Facebook likers? A. An online survey of a cross section of Internet households. Advantages: The population from which the sample is drawn is representative of all internet households. So the population includes people aren’t users of lip balm and also users of competing lip balms. Disadvantages: Cost- to sample of internet households is far higher. Many households receiving the survey may not respond. Some people see this as junk mail and delete them without even opening them. Longer time to get results. It may take weeks to obtain survey data. B. An online survey of Carmex Facebook likers. Advantages: Low Cost, Quick response time. Easy to respond by just click on the flavor that they like the most. Disadvantages: May reach out to people who don’t really use Carmex. Some customers may not even have Facebook. Which means that they may be getting people are users of Carmex opinion. 2. (a) On a Facebook brand page, what are “engagement” and “likes” really measuring? (b) For Carmex, which is more important and why? A. On a Facebook brand page, “engagement” measures how active its Facebook audience is with a specific brand through activities like posting a comment, liking a status or by replying to one of the...

Words: 331 - Pages: 2

Premium Essay

Business

...Buyer Utility Map Buyer Utility Map – Software Development Company The buyer utility map assists organizations in knowing how their customers experienced their products and services. According to Kim & Mauborgne, 2005, “a buyer’s experience can usually be broken into a cycle of six stages, running more or less sequentially from purchase to disposal. Each stage encompasses a wide variety of specific experiences”, (pg. 122). Also, “cutting across the stages of the buyer’s experience are what we call utility levers: the ways in which companies can unlock exceptional utility for buyers”. | |Purchase |Delivery | Use |Supplements | |Utility |Is there exceptional |Yes |No |Yes |Yes | | |utility? Are there | | | | | | |compelling reasons to buy| | | | | | |your offering? | | | | | |Price |Is your price easily |No |No |Yes ...

Words: 750 - Pages: 3

Premium Essay

Marketing Simulations: Patient Engagement

...Marketing Simulations: Patient Engagement Lauren Phillips, Latonya Miles, Kelli Lee, Daline Castillo, Larry Henson HCS/490 January 17, 2016 Marketing Simulations: Patient Engagement The goal for this marketing team is to determine how to market the use of the new personal health record system to various age groups of patients within the organization. Through the patient engagement simulation we were able to determine both short and long term goals to help better serve our potential clients, and the steps that were necessary to allow these goals to be achieved. This paper will show how this simulation is relevant to our potential future careers, and the importance of engaging future health care consumers. In this simulation it was to goal to be a part of a marketing team to determine the best solution to make their current PHR system, or personal health record system more useful to patients and see more patients use them. Currently personal health records are used at this facility to help patients access their records, this can be beneficial to both caretakers and patients because it can keep their health information up to date. The problem this facility is seeing is that there has been a drop off in use from the younger demographic that uses it currently as well as baby boomers and geriatrics hardly use the program. The goal of the simulation is to understand the situation fully and find the best course of action to increase use of the personal health records. Once...

Words: 1308 - Pages: 6

Premium Essay

Organizational Behavioral

...LEARNING’S ROLE IN EMPLOYEE ENGAGEMENT You often know it when you walk into a place of business. You can tell who is bored, distracted or unhappy. And you can tell who is focused, invested and engaged. Most employers prefer the latter type of employees, of course, because they tend to work harder, be more productive, provide better customer service, and are often just more fun to work with. But determining how to engage employees is a major challenge. The business literature provides few sure-fire, easy-toimplement ways of increasing employee engagement. With this challenge in mind, the American Society for Training & Development (ASTD) commissioned the Institute for Corporate Productivity (i4cp) to conduct a survey and develop a study on employee engagement. “Learning’s Role in Employee Engagement” was sponsored by Dale Carnegie Training. The goal was to gain an overview of engagement in today’s workplace and to find out how organizations can boost engagement levels, with a particular focus on learning’s role in the process. The final report is based on survey responses from 776 HR and learning executives and an extensive review of the workplace literature. The results were intriguing. The research team found that engagement truly is an issue of major significance to most organizations, which is probably related to the fact that the average organization has some serious engagement problems. Only about a third of the average respondent’s workforce is highly engaged, and nearly...

Words: 1169 - Pages: 5

Free Essay

Employee Engagement

...TRENDS IN EMPLOYEE ENGAGEMENT GROUP MEMBERS Tage Anga   PGP28362 Avinash K    PGP29001 Kaushik Jana            PGP29024 Sirisha Jayanthy       PGP29032 Sachin Waghe           PGP29034 Pritesh Dindor         PGP29039 Subhojit Majji         PGP29040 NEW TRENDS IN EMPLOYEE ENGAGEMENT Introduction Organizations are struggling to retain the best talent at work and are striving to create an emotional bond to their organization in the minds of the employees. But, for the employees, excitement might be getting diminished as there is no time and are rolling along the chain of busy life in office by attending conferences, meeting the targets, convincing the clients etc. Normal office routines during the day might slump under tremendous work pressure. Organizations who have consistent employee engagement activities keep their workforce unbelievably active. An engaged employee is a productive employee. There is a direct relationship between employee engagement and employee satisfaction, retention, motivation and above all, productivity. Employee engagement activities at office will always keep the employees refreshed and relaxed. Having fun at work will augment team building, bring togetherness, relieve stress and make the employee emotionally bonded to the organization and this will also have an effect on the attrition rates. Employee engagement activities are absolutely...

Words: 334 - Pages: 2

Free Essay

Ifa-Getting the Message Accross

...Finance professionals have to master the art of good communication skills or their technical expertise will be redundant, says Peter Shaw sk any senior executive what they think makes an effective finance professional and they will talk about the themes of clear judgment and effective communication. Rigorous financial analysis and discipline are essential but not sufficient. The senior leader in any business wants to work with finance professionals whom they trust as competent but can also understand. Often the rhetoric is about rigour, thoroughness, accountability and professionalism. But if communication doesn't happen well, all those wonderful professional skills can become sidelined and irrelevant. The consistent picture is that the finance professional who can communicate effertively becomes a crucial and influential part of a leadership team. The finance A professional who doesn't communicate well is regarded as a necessary evil, an encumbrance, a tedious part of the process and a bore. The finance professional can either be at the centre where they are influential, engaged and vital to success, or they can become sidelined and, at worst, regarded as a liability because of their inability to connmunicate with stakeholders. So how is this best avoided? The finance professional has so much to offer. Key principles are about clarity, curiosity, thinking through consequences and being corporate. Clarity Clarity is about effective preparation, identifying key points...

Words: 1110 - Pages: 5

Free Essay

A Survey Report

...The Project Report Sahina Puri & Neha luthra Western International University Res 600 Graduate Research Methods Mrs Shilpi Jain 05 Th March 2010                                   Table of Contents   Acknowledgement..................................................................................................................3 Executive Summary.................................................................................................................4 Introduction.............................................................................................................................5 Explanation of variables...........................................................................................................6 Hypothesis................................................................................................................................7                                         ACKNOWLEGDEMENT     We would like to express our gratitude to all those who gave us the possibility to complete this project special thanks to our Faculty Prof.Shilpi Jain who gave us all support to complete this project and gave us all the possible knowledge regarding the subject which has helped us in understanding Business Research in much depth.                               ...

Words: 954 - Pages: 4

Premium Essay

Stakeholder Engagement

...Why does stakeholder engagement matter? Stakeholder engagement is considered to be important for the long -term success of the business. Nowadays more businesses are concerned about collaboration since they realize that emotions play a great role in determining business outcomes. In recognizing this, they tend to use more communication strategies aimed at engaging their customers more broadly and deeply. Here’s a map showing the significant impact of that stakeholder engagement events have on customer perception. http://www.coleridgeconsulting.co.uk/our-services/stakeholder_engagement_benefits.htm This is how I think about why stakeholder engagement is important: Stakeholder engagement displays the willingness to listen. It enables two-way communication which not only provides information but also seeks new inputs to the system. By receiving more information from customers, it leads to effective decision making by addressing possible problems in advance. Stakeholder engagement help managing business risks. Stakeholder engagement shifts from individual to shared responsibility. It turns opposition into support that helps building emotional connection to the organization and create organisational loyalty. By understanding how people are motivated, it allows the company to more easily identify new solutions that get greater stakeholder buy in. Moreover, when people feel be engaged, they are willing to put extra effort towards the business that they trust or...

Words: 414 - Pages: 2

Free Essay

Week 3

...* I had my fiancee take the LCI and his scores are as follows: * Sequence:28 * Precision:21 * Technical Reasoning:14 * Confluence:19 * * According to the LCI my fiancee is a Dynamic Learner * * Sequence : He uses as needed * My fiancee plans out his whole day. He runs errands according to the location. But if something comes up it's difficult for him to readjust to these situations by making suggestions by making suggestions or splitting the errands with him. * * Precision: He uses first * Anything that benefits our family, my fiancee will pursue it diligently. He is like a blood hound when it comes to information. We restore classic cars so he finds out the cost of the parts that we need. He is always on the internet to see the top dollar amount that we could get from restoring certain models. He likes to ask a lot of questions because he likes details, unlike myself. Yet we work well together with this pattern. * * Technical Reasoning: He uses first * I love my fiancees Technical Reasoning. There's not much that he can't fix or operate. He uses his Technical Reasoning when he works on cars, fixes the plumbing, when building furniture, and any fabricating that may be needed. His interest lies in taking things apart and putting them back together just to see how something works. Anything that is broke he can fix, this is something that gives him pleasure. * * Confluence: He uses as needed * My fiancee is willing to take...

Words: 331 - Pages: 2

Free Essay

Case Analysis

...Millennial’s Guide to Rewriting the Rules of Management” by Brad Karsh and Courtney Templin. This assignment will consist of the points I found to be most relevant in the second half of the book and why. After explaining the main points, I will discuss my personal refection of the book and whether or not I am fond of it. The Last Seven Chapters In my portion of the book, Brad Karsh and Courtney Templin went into an in-depth explanation of six of the ten Rewritten Rules of Management. They incorporate many examples from their own personal work experiences as well as of employees all over the globe to emphasize their ideas. These are the six main points discussed in my section: * Ownership * Navigation * Negotiation * Engagement * Collaboration * Teaching “Own It: Taking – And Giving- Responsibility” As a manager, ownership can be defined as taking responsibility for your actions along with the actions of the members of your team. We, as humans, typically seek external forces to blame the results of a bad situation instead of looking internally by holding ourselves personally accountable. Think about a time when you were playing a game and blamed the referee when, in all actuality you would have won this game if you had made those important plays. The idea of ownership is brought to our attention through the use of a story about Captain Mike Abrashoff. The captain transforms an irrelevant Navy ship into a combat readiness trophy winner. He places...

Words: 1095 - Pages: 5

Free Essay

History of Romanian Law

...Dan Lupascu, Raluca Gâlea 155 CONSIDERATIONS ON REGULATING THE ENGAGEMENT IN THE NEW ROMANIAN CIVIL CODE1) AND SOME FOREIGN LEGISLATION Dan LUPAùCU Raluca GÂLEA Abstract The new Civil Code brings back into the Romanian legal landscape a very rare and apparently obsolete institution – the engagement. This article analyses the evolution of engagement, its substantial and formal conditions, the content of this sui generis act and also the sensible issues concerning the judicial effects of the engagement, especially as regards its cessation. Also, elements of comparative law are depicted, highlighting the correlation between the consequences of breeching the engagement and the fault of parties in other law systems. Keywords: engagement, the promise to marry, breeching the engagement, accountability, gifts. 1. Introduction The engagement has a considerable history, being mentioned even in the Old Testament, under the Hebrew term of „aras” having the meaning of „engagement to marry”2) or „vow to marry”. As regards the religious implications, the man and woman were already considered as husband and wife, without the right to sexual relations until the marriage3). According to Vasile the Great, breech of these interdictions was sanctioned with exclusion from communion for 11 years. Considering the engaged persons as being married also implied a series of extremely severe consequences. For example, the priest could refuse to wed a person who was initially engaged during...

Words: 24974 - Pages: 100