...ELECTRICAL AND COMPUTER ENGINEERING DEPARTMENT Spring 2011 Engineering Project & management Report – 6 ETHICS, INTELLECTUAL PROPERTY, AND PATENT Team # 5 Report prepared by TABLE OF CONTENTS: 1: SCOPE 3 2: ETHICS ISSUES IN ENGINEERING DESIGN3 2.1 DESIGNING BRIDGE3 2.2 THE DESIGN PROBLEM4 3: LEGISLATION AND ETHICS CODES4 3.1 THE ETHICS CODES OF DESIGN A BRIDGE4 3.2 GENERAL EHTICS CODES OF DESIGN A BRIDGE5 3.3 SAFETY DURING CONSTRUCTION5 3.4 SAFETY IN USE6 3.5 SUSTAINABILITY 6 3.6 RESPONSIBILITY AND LIABILITY6 3.7 EXAMPLE OF BRIDGES ACCIDENTS IN USA7 4: INTELLECTUAL PROPERTY 7 4.1 COPYRIGHT……………………………………………………………………………………………...…..7 4.2 PATENTS………………………………………………………………………………...……………………8 4.3 TRADE SECRETS….………………………………………………………………...………………………8 4.4 TRADEMARKS……………………………………………………………………………………...………..9 5: REFERENCES…………………………………………………………………………………………………...10 ETHICS, INTELLECTUAL PROPERTY, AND PATENT 1: Scope: The ethic word is used to show the moral value of the things and here we will focus to the ethics issues in engineering design. There are many different types of an ethic problem in engineering design field; one of these problems is taken to be a good example of the ethics issues in this report. So, I want to describe the ethics issues in engineering design with the explanation of those issues. 2: Ethics issues in engineering design: In fact, the ethics...
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...Road Design Using AutoCAD Civil 3D AUTOCAD®CIVIL 3D®2013 Road Design with AutoCAD® Civil 3D® Contents Introduction ................................................................................................................... 2 About Road Design in Civil 3D ..................................................................................... 2 The General Workflow ............................................................................................................................................. 2 About Civil 3D Corridors .............................................................................................. 3 Components of the Corridor Object ....................................................................................................................... 3 About Rule-Based Design ............................................................................................ 4 Rule Violation Warnings.......................................................................................................................................... 5 Design Criteria Files ................................................................................................................................................ 5 About Design Checks ................................................................................................... 6 Alignments .........................................................................................................
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...Design Responsibility under Design and Construct Contracts: Some issues for Principals Introduction There are a number of reasons design and construct (D&C) contracts are attractive to principals and lenders. There is a single point of responsibility for both design and construction aspects of the project, the principal is able to fast track the project although not all aspects of the construction are complete, there is greater certainty of price and the contractor is involved from the earliest stage in planning design and programming. In consequence, the principal will need to accept a higher price for the contractor to take on this additional risk compared to more traditional construct only contracts. This paper will identify some issues for principals to consider when allocating design responsibility to contractors within a D&C project. These issues arise as the design and construct process involves a fundamental conflict of interest. Principals desire to have constructed a product of the best quality for the lowest possibly price. The contractor on the other hand is more likely to make a higher profit if the product is of a lower quality (and therefore cost) and a higher price (as opposed to costs). In addition, although a greater proportion of design risk is placed on the contractor, this passing of risk is often accompanied by the abrogation of responsibility and loss of control. The paper will refer to the approaches of 3 standard form contracts -...
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...CASE 2 The assessment for Organizational Behavior consists of an examination [50% of module mark] and two cases [50% of module mark]. This assessment is Case 2 and worth 25% of your mark. ASSIGNMENT Read Case 11.3, pp. 350-351, in your text. Answer the following questions about the case. 1. Describe the conflict in this case. The conflict in this case is a relationship conflict resulted mainly from a lack in the emotional intelligence from the Greek Team side. The Greek Team who are college students were making demeaning comments against the materials produced by the experienced workers without paying attention to the experienced worker’s feeling. 2. Using the conflict model in Chapter 11, a) identify the structural causes of the conflict There are two causes: I. Differentiation: There is a cultural difference between the young generation “ the Greek Team” and the older workers. The Greek team which are college students considered throwing the comments even if those comments are demeaning comments ,as described in the case, against the older worker’s work will be accepted. II. Communication Problem: The Greek Team members lacked the necessary skills of communication. It was supposed from them to communicate with the older workers diplomatically rather than arrogantly. Unfortunately, The Greek Team’s manner for the way of dealing with the older workers impacted negatively on the overall performance of Tamarack Industry and ultimately it may decrease customers...
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...CC3308 Quality Engineering Dr. Maggie Ng Room: 1520 Tel: 3746 0154 Email: ccmaggie@hkcc-polyu.edu.hk 1 Learning Outcome On successfully completing this subject, students will be able to: grasp the basic concepts of quality. identify the functions served by a quality management system. design quality elements into products that satisfy both internal and external customers. control process performance using appropriate statistical tools. diagnose quality problems and develop sustainable improvement. apply background knowledge or newly obtained information to review and investigate possible outcomes 2 Assessment Methods 40% Coursework 50% Mid Term Test 20% Individual Assignment 30% Group Project 60% Examination 3 You may need to know… No tutorial class in the first teaching week Consultation Hours Mon 16:00-17:00 and Wed, 11:30-12:30 e-learning platform http://moodle.cpce-polyu.edu.hk 70% Attendance Punctuality and Class discipline 4 Groundrules In this class, you and me… In this class, you.. -Sign in -Turn off mobile phones -Tell me if too fast or too slow - Arrive on time - Submit works on time - Ask when we don’t understand - Participate in class - Only one person talks at a time - Enjoy the class - Leave the classroom tidy - No smoking, eating, drinking, littering In this class, I … -Finish on time (provided that the class start on time) - Give a break each hour - Upload handouts, tutorials, etc,...
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...NAME : ADMIN NO : DIT-035-0181/ UNIT : SOFTWRE ENGINEERING TOPIC : CONTINOUS PROCESS CONTROL Continuous Process Improvement Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. The Japanese have a term for this called kaizen which involves everyone, from the hourly workers to top-management. CPI means making things better. It is NOT fighting fires. Its goal is NOT to blame people for problems or failures. . . it is simply a way of looking at how we can do our work better. When we take a problem solving approach, we often never get to the root causes because our main goal is to put out the fire. But when we engage in process improvement, we seek to learn what causes things to happen and then use this knowledge to: * Reduce variation. * Remove activities that have no value to the organization. * Improve customer satisfaction. Process improvement is important as Rummler & Brache's research (1995) showed that process account for about 80% of all problems while people account for the remaining 20%. Steering Committee and CPI Teams One way to get CPI started is to set up a Steering Committee (SC). Although everyone in the organization is responsible for CPI, the SC follows all ideas from conception to completion. Some...
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...Introduction to Quality Chapter 1 The History and Importance of Quality In a broad sense, quality assurance refers to any planned and systematic activity directed toward providing consumers with products (goods and services) of appropriate quality belong with the confidence that products meet consumers’ requirements. Quality assurance has been an important aspect of production operations throughout history. * The Age of Craftsmanship During the middle ages in Europe, skilled craftsperson, adequately trained by craft guilds, served as both as manufacturer and inspector. Quality assurance was informal; every effort was made to ensure that quality was built into the final product by the people who produce it. These themes which were lost with the advent of industrial revolution are important foundations of modern quality assurance efforts. * The Early Twentieth Century In the early 1900s, the work of Frederick W. Taylor, led to new philosophy of production. Taylor’s philosophy was to separate the planning function from the execution function. Managers and engineers were given the task of planning, supervisor and workers took on the task of execution. Inspection was the primary mean of quality control during the first half of the twentieth century. * Post- World War II After the war, during the late 1940s and early 1950s, Quality was not a priority of top managers. Top management showed little interest in quality improvement on the prevention of defects...
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...Marketing Intelligence refers to the set of procedures used in acquiring everyday information relevant to a company’s markets, gathered and analyzed specifically for the purpose of confident and accurate decision making in determining market opportunity, market penetration strategy, and market development metrics Kotler (2009). A Marketing Intelligence System is designed to be used by marketing managers and is often viewed by employees throughout an organization. They may have user interface that resemble consumer software as well as software around individual data sources, which are designed for use by analysts. There are various steps that can be taken by a company to improve the quality of its marketing intelligence function. These include; train and motivate the sales force, motivate distributors, retailers, and other intermediaries to pass along important intelligence, network externally, set up a customer, advisory panel optimal usage of government data resource, information bought from external supplies and collecting competitive intelligence through online customer feedback. A company’s sales force can be an excellent source of information about the current trends in the market. Hans Hedin (2010) states that it is important for the company to develop team effort and knowledge sharing sessions among the employees to understand the markets and to be able actively contribute more useful information into the system. As “intelligence gatherers the sales force needs to be motivated...
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...management and organizational perspective there are several thoughts that address the meaning of quality. The ISO 9000 family of standards defines quality as the totality of a product or service features and elements that ensures the satisfaction of stated or implied needs or wants of customers (ISO, 2008). Edward Deming, one of the renowned pioneers of quality management states that quality is defined by the customer and consists of several measurement categories, and each category is considered to be important to customers (Deming, 1986). Drawing from the aforementioned definitions, quality can be defined as the ability to effectively and efficiently produce or deliver what the customers need or want while minimizing errors through the process. Edward Deming’s “quality movement” was developed in the 1940s for Japanese industrial leaders (Goetsch, Davis, 2010). Deming’s theory was developed at a time Japanese products were perceived as cheap, defective imitations in the marketplace. The Japanese industrial leaders identified the problem and invited Deming to visit so they could learn how to achieve the objectives of producing innovative high quality products. The...
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...CARMEN EL-CHADAIDEH E M A I L : carmenchadaideh@hotmail.com carmenchadaideh@gmail.com 76.32 99 77 OBJECTIVE To become associated with a reputable and innovative organization where my education, experiences, and creativity are appreciated, utilized and developed. WORK EXPERIENCE December 2012 till Present : Commercial And Purchasing Manager at KBE International S.A.L & Various Projects accomplished Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans. Interpreting financial, operational, commercial or customer insights to ensure a trading issue is fully understood and that hard hitting actions are taken and constantly reviewed Developing, reviewing and optimizing trading strategies Work with the Sales & Pricing department to target specific ‘high value’ customers and drive the business passenger portfolio with to ensure the business maximizing revenue Manage internal relationships with shipping companies ensuring best shipping prices are obtained Thoroughly understand the fundamentals of marketing to drive plans to tactically promote the routes Build the right relationships in the destinations ports with the clearing agents to promote easy and smooth delivery Preparing spreadsheets and obtains details for price increases Assisting procurement, sales department with all...
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...Latonya Fields Abstract/Executive Summary Toyota has analyze and created innovative solutions to management the current problems that exist... As a result of improving process Toyota can maintained loyal customers and decrease the possibilities of defect parts and recalls. The purpose of this paper is to provide a problem statement that will identify the importance of quality management. This paper is also intended to give a brief over view of history of Toyota’s recall issues. The paper will analyze a few key components; analyze the process using problem framing and cause and effect analysis, review the process selected for improving, and analyze the implication of the organization. Introduction Problem Statement. Toyota’s recall caused nearly 89 deaths due to unintended accelerations and poor quality management (http://usnews.rankingsandreviews.com). Poor quality management is unethical .Toyota failure to focus on quality Recalls is estimated over billions of dollars and affect Toyota brand name. Toyota high quality reputation was driven by consumer views. Recalls and the Tsunami resulted in cutbacks in production and delay in delivery. Part of the problem is how quality is measured. A lot of the problems were caused by media and the way they measure quality. Bad media quality measurements and engineering versus manufacturing. Toyota should have identified problem earlier becoming the situation to escalate. In 2008 Chris Tinto VP in charge of technical and regulatory affairs...
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...Description I work in IT organization as Project Manager. This is a varied and satisfying job. It often begins at the planning stage of a major IT project and runs right through to its completion. In general, it's the project manager's responsibility to ensure that the works run smoothly and are completed on time and to budget. Project managers are in charge of the overall planning, management, co-ordination and financial control of a project and while this can seem like a daunting job, it can also be very rewarding. At the start of a project, we’ll have regular meetings with the client and members of the design team to flesh out exactly what needs to be done. We also need to work with Developers, Architects, and Top Management during different phases of the project. Depending on the sector of the IT industry, candidates will need to hold a degree in Management, Computer Sciences, engineering etc. The entry requirements for a degree programmer vary greatly depending on the university and course. It may be possible to gain sponsorship from a potential employer during training, which will almost guarantee a job at the end of it. JOB PROFILE—INSIDE SALES REPRESENTATIVE POSITION SUMMARY This is an entry level sales position. The successful Inside Sales Representative will develop the tools to close business with short sales cycles (2-4 months). They must be comfortable working with a large number of customers while prospecting for new business. This person believes that the best way...
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...INTRODUCTION There are many organisations with various degrees of quality service but what gives an organisation an edge over its competitors is good quality service. It is important for organisations to monitor and manage quality in every aspect of its operation with the customer. I.e. before the purchase, during and after the purchase (after sales service). QUESTION 1 What is need and expectation? Need is a product or service strongly desire by a customer. The customer wants it at all cost. Expectation is what customers intend to enjoy or look forward to while choosing a particular product or service. Customers can be an individual or a company that approach an organization to buy or get products or services from it. “Meeting customer needs and expectation increases an organisation’s chances of achieving stakeholders’ satisfaction and customer loyalty.” (RDI 2009a:3) There are different factors that can influence customer’s expectation and these are • Experience from the past • Information through word of the mouth • Communication from the organisation. E.g. from advertisement • Behaviour from competitors In order to know customer’s need and expectation, researches are carried out to get feedbacks. This can be done by asking questions through all the operational units from customers. It gives the organisation an opportunity in meeting these expectations at different segments of the market. It also provides an avenue for improvements on the products and...
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...AUTOFINE LTD. PERFECTING QUALITY THROUGH CONTINUOUS IMPROVEMENT In regards to one of our core values featured in the company’s profile, i.e. Innovation, an internal renovation would be deemed necessary to achieve effectiveness in providing customer satisfaction. We can use the element of innovation to create better or more effective processes, services or even ideas that would make our workshop to be one of high quality standards, a catalyst for growth and efficiency. INNOVATION DEVELOPMENT IN THE WORKSHOP CUSTOMER SERVICE DEVELOPMENT I have worked with the auto software programmer and we have been able to modify the system to make it more efficient in writing quotations than it initially was. Nevertheless, I would recommend that our customer service advisers undergo training that should enable them to improve on: Realizing customer expectations Conversation and communication skills Building customer trust and loyalty Customer feedback on service quality Response speed to customer complaints Since quality is basically exceeding customer expectations and our customer service department is our link to direct customer contact, we need to make sure that the department portrays the kind of image underlined in our mission and vision. Through occasional interaction with the customer service advisors and marketers, I have realized that they to believe that we would have a competitive edge if we incorporated innovative services. MECHANICS\TECHNICIANS Autofine mechanics...
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...Have the Continuous Improvement (Cl) efforts at Absa Bank’s Horizon Medium Business Banking unit, in the Gauteng West region successfully addressed the key concepts of Continuous Improvement as set out by Trollip, 2008? By Sinqobile Khobotho Ndlovu {20625261} Submitted in partial fulfillment of the requirements for the degree of Masters in Business Administration At the Nelson Mandela Metropolitan University (NMMU) Business School Research Supervisor: Mr. Bux Heather November 2008 Page 1 of 112 Declaration “I, Sinqobile K Ndlovu, declare that: • This work has not been previously accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. • This dissertation is being submitted in partial fulfillment of the requirements for the degree of Masters in Business Administration. • The dissertation is the result of my independent work/investigation, except where otherwise stated. Other sources are acknowledged by referencing and a reference list is attached. • I hereby give consent for my dissertation, if accepted, to be available for photocopying and for loan, and for the title and summary to be made available to outside organizations.” Signed: …………………. Date: 20 December 2008 Page 2 of 112 Abstract Success in today’s highly competitive financial sector requires an organization to have a sustainable competitive advantage that would distinguish it from the rest. Products...
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