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ONROE'S MOTIVATED SEQUENCE SAMPLE OUTLINE

SPECIFIC PURPOSE: To persuade my audience to be prepared to protect their rights as tenants by requesting a copy of the Arizona Residential Landlord & Tenant Act.

CENTRAL IDEA: With a little advance planning, you can be confident of knowing your rights when problems arise with your landlord.

I. ATTENTION STEP (Introduction ­ "attention getter." AND preview statement)

Have you ever had cockroaches running through the cupboards in your apartment? been refused an apartment you loved because you and your roommate were not married? or (my personal favorite) waited months for the security deposit you never got back even though you left your apartment as clean as when you moved in? With a little advance planning, you can be confident of knowing your rights when problems arise with your landlord.

Let me explain how common landlord-tenant problems are, describe the law that protects both landlords and tenants, and show you how to get a copy of that law with just one phone call.

(transition) Maybe you've never had trouble with your landlord, but many tenants do.

II. NEED STEP (Identify the problem and establish significance.) A. Tenants frequently victimized ( Arizona Republic, January 10, 1993 Ackerman)

B. Landlords increase rent or decrease services (Arizona Republic quote)

C. Most tenants and many landlords simply do not understand Arizona's law (Arizona Rental Rights, David Peterson)

(trans.) Unfortunately, many renters have no idea that Arizona has an explicit landlord-tenant law.

III. SATISFACTION STEP (Explains how the proposal solves the problem.)

A. If you know your rights, you won't have to worry about substandard safety conditions.

B. The Arizona Residential Landlord & Tenant Act details rules

1. Tenants' rights when landlords have not made necessary repairs 2. Discrimination by a landlord against minors 3. What constitutes a legal inspection 4. When and how landlords can evict a tenant.

C. Disputes can be avoided with a little advance planning (Van O'Steen) 1. Clear written agreements 2. Tenants' being familiar with the Arizona Landlord & Tenant Act.

(trans.) You may be wondering how knowledge of the law can be helpful to you as an individual. IV. VISUALIZATION STEP (Shows the solution will work to solve the problem/reduce need.)

A. Knowledge that the law exists helps tenants

1. To be knowledgeable about their rights when looking for an apartment;

2. To work out solutions with their landlords ­ without simply giving in to unreasonable demands or forfeiting deposits that should rightfully be refunded. Frankly,

B. Many landlords are also unaware of the law. (Don Minor quote)

C. Good chance of working out a solution

D. Know where you stand if it looks like you're headed for court.

(transition) The main information you need so you will know where you stand is your own copy of the Arizona Landlord & Tenant Act.

V. ACTION STEP (Emphasizes specific action listener should take.)

A. Copies of this act are free. Call or write

Arizona Secretary of State 1700 W. Washington Phoenix, AZ 85007 TELEPHONE: 542-4285

To make it easier for you, I have preprinted request forms here for you to use. B. While I've focused on tenant problems today, we all know that landlords have problems, too. Local community service are very involved with tenant complaints, but some of the most common problems can be directly traced to misunderstandings that could have been prevented. This law is designed to protect everybody ­ and it's lots easier to be prepared than to be scrambling for help when you're worried about where you're going to sleep next week.

BOFFO: So maybe those cockroaches aren't really the landlord's fault (we know they're everywhere in Phoenix in the summer), but if we as tenants know our rights, we won't have to worry as much about unsafe conditions or whether the landlord is going to steal our security deposit.

Mail this request on the way home today and be informed! [OFFER POSTALS]

VI. REFERENCES

Arizona Residential Landlord and Tenant Act. [Arizona Revised Statutes, Title 33, Chapter 10, ARS #12-1173] Phoenix, AZ: Secretary of State, 1984.

Doerfler, Susan. "Renters' Guidebook Lays Down the Law, But Has Limitations." Arizona Republic (22 May 1988): S3.

O'Steen, Van. "Hassles Between Landlord, Tenant Easier to Prevent Than to Resolve." Arizona Republic (9 September 1992): C6.

Peterson, David R. Arizona Rental Rights: A Guide Book for Tenants, Landlords, & Mobile Home Users. Phoenix, AZ: Desert Diamond Publishing, 1990.

Turco, Frank. "The Rights Stuff: Tenants Often in Dark About Law, Attorneys Shed Light." Arizona Republic (10 January 1993): CL1.

PROBLEM/SOLUTION SAMPLE OUTLINE

(NOTE: There are some full sentences in here so that you can see where the speech is headed ­ most of your outlines will have less detail. NONE WILL BE SCRIPTS!)

Arizona Landlord Tenant Act

SPECIFIC PURPOSE: To persuade my audience to be prepared to protect their rights as tenants by requesting a copy of the Arizona Residential Landlord & Tenant Act.

CENTRAL IDEA: With a little advance planning, you can be confident of knowing your rights when problems arise with your landlord.

I. INTRODUCTION

A. Attention getter: Have you ever had cockroaches running through the cupboards in your apartment? …been refused an apartment you loved because you and your roommate were not married? or waited months for the security deposit you never got back even though you left your apartment as clean as when you moved in? Obviously, we'd all like to live hassle free. For many renters, though, conflict with managers and landlords are a way of life. ( Arizona Republic, January 10, 1993 Ackerman) This is especially true when tenants have limited financial resources or access to information about their rights. Disputes arising from unreasonable behavior may be heard to avoid, but many others could be avoided.

B. Central idea: - With a little advance planning, you can be confident of knowing your rights when problems arise with your landlord.

C. Preview

1. Scope of landlord-tenant disputes;

2. Why tenants still seem to be abused ; and, finally, I’ll discuss

3. Solutions that will help you deal with landlord-tenant problems before they become a nightmare.

(transition) Maybe you've never had trouble with your landlord, but many tenants do.

II. BODY

A. Problem

1. According to James Ackerman, who directs the free legal clinic for Phoenix largest law firm (Jennings, Strouss, & Salmon) "About 30 or 40% of all our cases involve tenant-landlord disputes."

a. Drop in inspections b. Unsafe conditions c. Security deposits 2. Phoenix real estate lawyer Don Minor - punitive actions when tenants complain

(trans.) The problems are common, but causes are not just rotten tenants or killer landlords.

B. Causes

1. Many renters have no idea that Arizona has an explicit landlord-tenant law.
[cite 1990 book Arizona Rental Rights, David Peterson]

2. Intimidation of poor/uninformed

3. According to clinic lawyer Don Miner, "There aren't as many evil-intended slum landlords as I first thought. Most of them just don't know the law, and when you explain the rules of the game to them, they very often take care of the problem." (trans.) Unfortunately, many renters have no idea that Arizona has an explicit landlord-tenant law.

C. Solutions

1. The Arizona Landlord & Tenant Act details rules:

a. Tenants rights when landlords have not made necessary repairs b. Discrimination by a landlord against minors c. What constitutes a legal inspection d. When and how landlords can evict a tenant.

2. Phoenix attorney Van O'Steen, in his Arizona Republic column September 9, 1992, suggests clear written agreements and tenants being familiar with the Arizona Landlord & Tenant Act. 3. Inform others 4. Individual solutions a. Call exterminator b. Notify EPA c. Health Department check

(trans: You can see that there are significant problems, but that we have legal safeguards - both as landlords and tenants.)

III. CONCLUSION

A. Call to action "What you will want to do to get your own copy of this booklet [hold up copy to show cover] is call or write … (POSTER) Arizona Secretary of State 1700 W. Washington Phoenix, AZ 85007 TELEPHONE: 542-4285

B. While I've focused on tenant problems today, we all know that landlords have problems, too. Local community service are very involved with tenant complaints, but some of the most common problems can be directly traced to misunderstandings that could have been prevented. This law is designed to protect everybody ­ and it's lots easier to be prepared than to be scrambling for help when you're worried about where you're going to sleep next week. BOFFO: So maybe those cockroaches aren't really the landlord's fault (we know they're everywhere in Phoenix in the summer), but if we as tenants know our rights, we won't have to worry as much about unsafe conditions or whether the landlord is going to steal our security deposit. [PAUSE] know the law!

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