The character that I found the most intriguing was Kristen Hammersmith's. Kristen's postion was on a multiple level. Kristen was promoted to manager when one of her biggest challenges presented itself just two months later. Kristen had to squeeze a six week task into two weeks, while telling her team that they needed to cancel there Christmas vacation. Also, Kristen had Christmas plans with her mother and was expected to be in Barcelona, Spain during Christmas. Kristen will need to come up with several bad news messages to deliver. The messages will be to her mother, team, and boss. The bad news delivered to her mother should use an inderect organization. The use of an indirect organization will allow me to soften the blow, …show more content…
First, I will have to overcome relational issues. The relationship between Veronica and Grahame was a relation of friendship which shared equal responisbilities. Now, I am the manager and I have more responsibilities and must make tougher decisions. With Veronica and Grahame being the top two people on the team, it is important I get them on board to allow me to soften the blow to the other team members and have them follow suite. The message will need to be delivered face-to-face to both Veronica and Grahame but seperately so they can not use strength in …show more content…
The message will use an indirect organization due to the dissapointment or anger. The buffer will relay my appreciation for all their hard work and how important the teams work is to the company. Since Veronica and Grahame bought in, I can support the buffer by telling the rest of the team that Veronica and Grahame have both chosen to work through Christmas vacation. Then I will deliver the silver-lining, and close by telling them they will recieve an additional week of vacation following the completion of the