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Essay On Long Term Care Home

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Long-term care home complaint process

Swathilal Kaippampally Sambasivan
6657290
NURS8785-15S
Mary Lou Walton 31July2015 At the time of admission to a long term care home, a person or their substitute decision-maker must also receive copies of the procedures for making complaints to both the home and the Ministry of Health and Long-Term Care. The ministry will respond quickly to urgent complaints in some cases, on the same day. For non-urgent complaints, contacting home directly is often the best and fastest way to address a problem. (long-term-care-home-complaint-process, 2015)
Types of complaints
The way you make your complaint depends on the type of complaint. There …show more content…
This will make it easier for the home or Ministry of Health and Long-Term Care to look into your complaint. When we make a complaint we must include name of the home, address of the home (including town or city), a description of what happened (is the concern an ongoing problem?), for a specific event: when and where it happened (e.g., outside or inside the home), who was involved, and what you would like the home to do to resolve your complaint. (long-term-care-home-complaint-process, 2015)
The process for urgent complaints
After you submit a complaint the ministry will take steps to make sure that the home is following Ontario’s laws for long-term care homes and also the home could be inspected, if there’s reason to believe it is breaking these rules. (long-term-care-home-complaint-process, 2015)
If you give name, address and telephone number
The inspector will call you to discuss your complaint usually within 2 business days. Together, you will decide the next best step to take. After that he inspector will call you after they look into your complaint to let you know how the matter was addressed. (long-term-care-home-complaint-process,

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