Name:

Class:

Date:

ID: A

SPC 1017 - Exam #1 - Ch. Multiple Choice

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Identifu the choice that best completes the statement or unswers the question.

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The process of putting our thoughts and feelings into words and nonverbal cues is called a. encoding b. decoding c. feedback d. semantics

2.

What three things can help improve your communication competence? a. Motivation, desire, and expertise b. Skills, context, and semantics c. Encoding, decoding, and feedback d. Motivation, knowledge, and skills
The route used to transmit messages is known as a. encoding b. decoding c. feedback d. noise e. a channel
Sarah and Stephen are meeting to talk about their class project, but Stephen is distracted, because he is worried abouian exam in another class. He asks Sarah to repeat herself several times. This conversation is

3.

4.

most strongly influenced bY

a. b. c. d. 5.

physical context physical noise internal noise semantic noise

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The cashier at the store greets you by saying, "How are you doing today?" Even though you're having a bad day, you say, "I'm fine, thank you." Your response is an example of a a. spontaneousexPression b. constructed message c. scripted message d. semantic message Competent communication depends on a. having a friendly personalitY b. learning how to give strong feedback c. being both effective and appropriate d. avoiding noise

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Name:

ID: A

7.

According to scholar Brian Spitzberg, motivation is an imporfant aspect of communication competence because a. b. c. d.
8.

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we must know what is involved in communication we will only improve our cortununication if we want to motivations makes this more efficient along with incentives, motivation guarantees success

The three stages of the perception process are: &. action and selection, expectation of stimuli, and impression b.